Aptin B
Google
Shangri-La Hotel on Yanuca Island is located in a truly beautiful part of the world. The island itself is very peaceful and relaxing, which makes it a great place to unwind.
There are many activities available, such as walking around the island, playing basketball or tennis, and enjoying the spa and massage services. The hotel also offers great restaurant options with good variety.
The staff are warm, welcoming, and friendly. Napoleon deserves a special mention — he is an absolute star. He was wonderful, very friendly, and always made us feel welcome.
However, we did have an issue on our first day. We saw a rat in our room, which was very frightening. My wife was extremely scared and had to stand on the sofa. I called reception four or five times asking for help, but no one came. After waiting for about an hour, we went to the reception ourselves, wearing pyjamas and robes. The shift manager handled the situation professionally, arranged another room for us, and even helped carry our luggage, which we appreciated.
Overall, it is a great location with a lovely atmosphere, but the hotel itself is quite old and really needs proper refurbishment and better maintenance. Despite the issue, we still enjoyed our stay and the natural beauty of the island.