Jack
Google
Incredibly unfriendly, unhelpful, and borderline rude staff. Not a single smile from them for the length of my stay, 3 nights. 100 TL charge for any late check-in after 12:00 AM. I told the staff the arrival of my plane, and they emailed three times to ask what time I would arrive and that I would be charged extra for arriving late. Thankfully I was able to check-in before 12:00 AM and not have to pay extra. The facility is extremely dirty and run down, there are no lockers for storage and their excuse is that it creates a false sense of security. We are asked to take off our outdoor shoes at the entrance which is completely understandable however, I always carry a pair of indoor slippers. Each staff would tell me that we cannot walk around in outdoor footwear and every time I had to repeat myself that they were strictly indoor slippers. There is a kitchen but, we cannot cook meat only vegetarian food. Therefore, I did not utilize it. I really don’t understand how this place has so many good reviews. You can have the best facilities but if the customer service is not on point, then it will just make your experience horrible and vice-versa. Overall, I would avoid this hostel when travelling to Izmir.