Amanda
Google
This is the worst work environment of any small business I’ve ever seen.
Some of the staff take their anger out on customers. One day it was because I requested no provolone on a sandwich. The cook read the order with a shocking level of anger/frustration. He was confused by that request, and the order was messed up. It’s just a sandwich but without provolone.
The waiter wasn’t fully present / aware of his surroundings.
He was dumbfounded and judgemental / hostile when I told him I was keeping my dish that only had remaining garlic butter.
It isn’t unheard of to keep a dish a little longer when it still has some food in it.
I happened to be getting over both a stomach bug and the flu. I was still weak and taking care of finicky digestion.
I just casually said I was waiting until I was hungry to order more food. The waiter was dumbfounded and just walked away, then went to the kitchen staff, who started laughing and shouting excitedly, how stupid it is to ‘wait until you’re hungry to eat’.
Bullying / ridiculing of customers?
These people are completely out of control, unaware of themselves.
The staff is not infrequently rude to customers. But some of the staff go to the level of abuse.
A lot of local businesses like to be part of the community. I haven’t seen any other business allow their staff to mistreat customers. There are enough reviews where people share they were treated with disrespect and hostility.
Why allow such unprofessional and inappropriate conduct?
And this was on New Years Eve.
The rest of the night the waiter switched between acting like nothing was wrong, and bullying. After I just paid the tab and was getting ready to go, they started blaring music in the speakers. It hurt my ears. So I informed the waiter the speaker was very loud (for a small space). He seemed not fully aware, but he criticized me, saying I wasn’t buying anything. I had just paid the bill minutes ago. He treated me like I was a bad person; you would think he was talking to someone asking for free food.
Then he finished, ‘you’ve been here a while.’ Like I was a bad person doing something deeply distasteful.
If you don’t want people to stay for an extended time, you should say so.
You can’t suddenly change the standard when you decide you want to bully.
For context, I have on some odd occasions hung out there for ~2-3 hours, listened to an audiobook, and slowly eaten off a dish. No one ever had any problem with that.
You need to communicate any change in standards. Not just move the goal post when you want to bully someone.