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Our stay at Sharq Village & Spa, a Ritz-Carlton Hotel was nothing short of exceptional—warm, immersive, and deeply personal.|From the very first moment, the concierge team at the main entrance set the tone with grace and efficiency. Lily’s welcoming smile made us feel instantly at home, followed by a seamless check-in experience. A special mention must go to Ms. Rail Lukas, who escorted us to our rooms with care and surprised us with a big jar of Arabic coffee mix powder—an incredibly thoughtful and generous gesture that truly touched us.|Mr. Raju, who handled our luggage, did so with warmth and professionalism, making the arrival experience smooth and pleasant.|Dinner was made special thanks to Chef Mett, who arranged a comforting and delicious Indian meal. The dal and rice were outstanding—simple, soulful, and prepared with heart. The teams at both the Dinner and Breakfast restaurants were attentive, warm, and consistent in service.|A beautiful cultural highlight was the evening ceremony on 7th January, where the Guest Services in-charge from Russia, dressed in traditional attire, added charm and elegance to the experience.|Our time at the beach was equally memorable. The lifeguards who took us kayaking were professional and reassuring, ensuring a safe and enjoyable experience. The pool bar and lounge team thoughtfully arranged pizza right at the beach, while another team member ensured we were well taken care of with water and SPF—small details that made a big difference.|Housekeeping maintained immaculate rooms throughout our stay, reflecting the Ritz-Carlton commitment to excellence.|The Spa experience deserves special recognition. Mr. Vency Fernandes is an absolute gentleman—professional, calm, and incredibly warm. His presence alone elevates the spa experience and deserves special appreciation.|And finally, a heartfelt mention to Mr. Ben, the security team member from Kenya. Our conversation with him at the beach was delightful—what a wonderful human being and a true ambassador of hospitality.|I may have missed a few names, but every team member—seen and unseen—contributed to making this stay truly special. Special thanks as well to Ms. Imane Barcouch for her caring outreach and leadership.|Sharq Village & Spa is not just a hotel—it is an experience crafted with heart. We leave with beautiful memories and look forward to returning.