Shaw Theatres Jewel

Finally decides to catch a movie here but was slightly disappointed with the smaller than expected screen in its IMax theater. Watched Avatar in 3D and despite being in "best" seat (D12), the edges of the screen were visible and rob the immersive experience a little.

Derrick Low and his team of food counter and ticketing staff are 10/10!! We hosted our son’s birthday party with his friends here with a movie experience - 16 of us in total. Derrick advised us on the right food order, helped organize packets for each of the kids and a bunch of other things. Everyone was just amazing, helpful, kind, entirely customer experience focused - all without being asked or pushed. They just did it naturally from the moment we walked in. We will definitely be going back to watch a movie as a family even though we don’t have toddlers just because of Derrick and team. Thank you Derrick and everyone of your colleagues are Shaw Jewel!! 🙏

THANK YOU SO MUCH TO THE TWO MALAY STAFF OMGGGG i didn't get ur names but thank you so much for helping me get back my fallen earbud 😭😭 it slipped out of my ear by accident and fell in between the gaps of the seat and i thought i would never be able to get it back. because there was no way for my hands to fit between the gaps and i didnt know how to lift the chair up. the cleaner aunty also asked me to approach the staff at the counter for help. the earbud is super precious to me because it's a earbud from txt's collaboration with jbl and costed me $250 😭😭😭 i'm so so grateful. those men weren't sure if they would be able to help me lift the chair but they somehow managed to help me open the chair up 😭😭😭😭 this unfortunate incident that inconvenienced those two guys happened between 5:14pm to 5:20pm on 20 October 2025 💔 if u guys are seeing this i owe u a big thank u and may luck and good things come to you 🫶🏻🫶🏻

Came to watch “Materialist” and wanted to splurge and upgraded to try the Lumier as I had not try it before and I would say it’s quite an okay experience. Well I must say it’s slightly better than standard cinema (With Smaller Capacity Hall, Wider Seats) but it do have its down sides. For starters I paid $33 for my ticket on a weekday. It comes with $7 Meal Credit (I had to Top Up $2.50 to get the Nachos Combo) As for the seat, There’s a mini table, cup holder and one USB Port Seat Button Function Well, However as I’m (180cm/5” 11) as such I’m unable to fully extend the seat fully as my legs will hit the seat infront Apart from the above mentioned, I think overall it’s a pretty alright experience, nothing “Wow” about it but it good to have aleast give it a try!

Do yourself a favor and don't come here unless you truly want to experience Frozen Part III... The cold was unbearable, and the staff blamed it on Jewel management. I won't come here again. I had to buy one of their blankets to keep from freezing to death while watching Avatar🤣🤣🤣... What a shitty experience...I definitely won't come again

The popcorn at Shaw cinemas always overflow onto counters and floors. Their popcorn cup design is flawed and their bid to be generous becomes a pain as you dunk your hand in and spill more than you can scoop. If you have kids, the Dreamers theatre is worth watching a movie in but you won't be able to concentrate on the movie at all. It is highly distracting and can keep kids well occupied with a ball pit, playground, slides, trikes, soft blocks, toys and bean bags to distract them (and you) throughout the show. You wonder why bother watching the show at all when there are so many other things to do! Be warned the sound effects are from a cinema full of noisy children running around, up and down the aisles, climbing on the blocks scaling the carpet walls and yanking their toys and the booster seats all around. If you like your seats shoved often and your hair pulled and knocked by kids all around you, do pay $15.50 to not enjoy the MOVIE. The theatre is very dirty and not well disinfected too, needless to say won't be back to watch anything here. Ticket buying and browsing on the online platform is also not user friendly and cumbersome. Note for Dreamers theatre, you have to buy at least 1 adult and 1 child ticket. You cannot buy ala carte if you want to add 1 child or 1 adult. So badly set up. The sound quality in the theatre is soft and poor, sound only comes from the front of the cinema, so don't expect a surround sound theatrical experience as the iMax is NOT this. When it is this noisy, you wish you can hear dialogue of the movie.

As someone who lives in the San Francisco Bay Area that's home to the second largest IMAX screen in the USA I wanted to see what it was like in other venues in South East Asia. I watched the release of the 2025 Superman here and although the screen was not as big as in the States, I have to say it was still rather large and overall entertaining. I was impressed by both picture and sound and the seating was plush and overall comfy. It might not be the complete immersive experience offered in the Bay Area, but it still gets the job done.

Tonight, my Chinese show screening at Cinema 2 ended at 2030hrs. As we stood up from our seats, i'm dismayed by your male, Indian, middle-aged attendant barking out instructions to us to clear the rubbish consisting of a tissue paper from arm rest. I responded by insisting that the said tissue is located 2x seats away from our seats. Attendant had the audacity to insist that we are the only 2 patrons, so it must be our rubbish. Absolutely appalling experience.