Hyungjoo L.
Yelp
We recently visited during Christmas holidays a few weeks ago with the family, two adults and two kids.
First, good experiences:
Great access to the pool, to the beach, and to the bar. Great family size, well suited, especially with the heated pool. We really enjoyed the convenience this resort offered with the layout, access from the elevators to outdoors, and even to the main street. Overall staffs including maintenance team, cleaning crew, bartenders, valet parking and luggage support team, except the front management were great. Their food and drinks were great as well.
Bad parts now...
Worst experience with front desk managers, they were rude, unfriendly and not much accommodating.
Our next room guests had their TV on all night long, woke us in the middle of the night on Christmas. Couldn't sleep again, stayed awake for a few hours, attempting to get some help from the management team with the noise.
At least they helped and found another room for us to move so we can sleep rest of the night. Then a morning call on Christmas morning, a bit early after such experience between 8:30~9 ish, asking us to either move back to the original room, or have to emtpy the room immediately.
Their excuse was to blame on many new customer arrivals, while I believe the main reason was for their cleaning & service team to be off as soon as possible so they can also enjoy the Christmas with their family. Again, that's the right thing to do for their employees, but I just wish they managed it more professionally...
Out intention was to move out from the first room after some good rest on Christ morning. How they asked us to move right away after only a few hours of nap was very rude. they should have apologized first for what has happened and asked us to move. instead, they were literally yelling us to move out ASAP.
The smell at the lobby. Whatever the spray or cleaning chemical they were using, it was really bad. l held my breathing every time I walked by the lobby. I asked one of the front desk managers about the smell, and he gave me a response "I don't smell anything, what's wrong with you" type of attitude. Again, very rude...
At the end, resort has very good features, like the access to the pool and the beach, would be great to the families with small kids.
However, rooms are very old, very strong smell at the front lobby, their shampoo and conditioner even smelled the same, front desk management team should learn true meaning of hospitality and treat their customers better, like rest of their crews from the maintenance, cleaning and parking team.