Sheraton Berlin Grand Hotel Esplanade

I had a comfortable stay at the Sheraton Berlin. Check-in and check-out were quick and smooth, and I appreciated that I got my room early. The rooms are spacious, and equipped the basic amenities. You get one bottle of water for your stay, but the tap water is safe to drink. Beds were comfortable, but the upholstery and carpeting looked worn. The air conditioning is quite weak, so on a hot day the room feels quite warm even with the dial on the AC turned down to the lowest setting. Breakfast is simple but delicious: a selection of fresh, seasonal fruit, yogurt, salads, breads, cold cuts and of course eggs and sausage. The location is great, with three bus lines within a 5 minute walk.

The hotel is really very old , to the degree I can smell moist and humidity in the carpets and rooms . The AC in the room is very inefficient. The staff at the reception is very good but the staff in the breakfast room have no clue and inexperienced. The bathtub must be replaced by shower as it is too high and unsafe . Breakfast is good . Finally I don’t understand the reason to decorate the outdoor seating area with artificial plants while you are in the middle of very natural green area . That’s very ugly and none sense , you can smell the plastic emissions when you pass by when the weather is too hot .

This is a good hotel but as other have noted it is showing its age. The AC is not up to the task, room temperature averaged around 26 degrees celsius even if you kept the AC on all day, had the the lights turned off and curtains closed. It was the same as the actual temperature outside as the pictures show. Having read similiar issues before I called the hotel before our stay and was assured that the AC is working. The 2nd day I complained one employee admitted that they aim to achieve 24 degrees but that's not always possible. ||On the positive side, most employees were friendly and supportive, the executive lounge was well stocked and had a variety of food/wine/beer offerings during the 6 to 9 PM period. Breakfast had a great variety with an omelete station and attendees who very constantly clearing tables.

While the rooms were nice and the property fairly maintained, I was extremely disappointed, with the comfort level. The beds are made with only a comforter folder over the bottom sheet. I asked for an extra sheet to use as a top sheet, and blanket, as the comforter was too heavy and the so awfully hot. The next day when the room was serviced they removed the extra sheet. I had to ask again that evening when we returned for the extra sheet. At one point I was in line at the front desk and the other guests had the same complaint. The first night they told me that the temperature controls were controlled by a master computer account which they did not have access to during the evening/overnight shift. It was so uncomfortable. The clerk told me to open the window as it was only 20 C outside. I said, if I do that then I can hear the noise, and the windows do not have screens. He offered a ventilator fan, I accepted, and it was sent to the room. First night after a long travel day and it was a horrible night at that. Barely any sleep. Had to open the curtains to assist with air flow. That let it some bugs and we were bitten by mosquitoes. Awful. Second day they said they checked it and that was the best they could do. There was no change. Room still hot and unfortunately remained hot the entire 4 night stay. As the temperature continued to rise and was between 25-28 C on Saturday & Sunday. It was a waste of money as nothing could be enjoyed properly because we could not find respite from the heat. The property has potential, however, quite frankly, I cannot believe this is part of the Marriott Bonvoy family. I would be cautious of this location until they can provide better service and rectify this issue. They did absolutely nothing to make us feel valued. It was a location issue as we had friends, and fellow Bonvoy Club members, on two other doors with the very same complaints.

I had a truly wonderful stay at the Sheraton. The staff were attentive and made me feel very welcome throughout my visit. The Esplanade Suite was spacious, beautifully maintained, and offered everything I needed for a relaxing getaway. The gym is also very well furnished. I would definitely recommend this hotel to anyone looking for a peaceful, enjoyable, and well-rounded experience

Dilapidated hotel. It needs to be shut down. The staff tried their best to help but the hardware is broken- the aircons DONOT WORK and the staff gives you fans, they even changed the room- BUT THE AIRCON DOESNOT WORK. You cannot get sleep if you want to sleep- it is suffocatingly HOT. NEVER BOOK THIS HOTEL. I went down at 1.30 AM one night as it was way toooo hot and the front desk staff gave me another room to try- another guest used filthy language on me, the staff was not equipped to manage the situation- I just rushed to the room to ensure my safety. Terrible hotel- worst Marriott property

This hotel is out of City so takes a short 10 minutes metro ride from Nollendorfplatz to the Centre with a 8-10 minute walk from the hotel itself to the metro. Pleasant surroundings and relatively quiet so all good there. The stay itself was fine, comfortable beds, good showers and clean rooms and on the basis it’s a base to explore the things I note below are all personal to me. What I would say is the staff were excellent, attentive, polite and very friendly. Top marks.|The first thing is that hotel looks dated, the reception is quite dark and ‘of its time’ and perhaps appeals to the more mature guest who looks the 1980/90 vibe of dark brown, beige and subdued lighting. The room a/c on floor 6 kept the room warm and humid, we opened the windows on the second night and it worked better than the a/c which was controlled by a red to blue dial for hot and cold, I don’t think the dial did anything to be honest so this made sleeping when outside temperatures were 20-22 deg C in the night challenging. The shower is an in bath type and worked well. The bathroom was dated and the wooden veneer below the sink was peeling, I expect the rooms are in need of refurbishment in the next 2-3 years.|If you want Central Berlin then this isn’t for you but all in all it was fine but I wouldn’t return due to location and current ‘vibe’.

We booked this hotel for a three-night stay, trusting the Sheraton brand to deliver its usual standard of quality. I was initially surprised by how affordable the suite was, but upon entering the room, we were quite pleased with its spaciousness and amenities. Unfortunately, our experience quickly deteriorated.|Shortly after settling in, we discovered that the air conditioning was not working. When we attempted to contact the front desk, we realized the in-room phone was also out of service. I then called from my cell phone multiple times—only to be met with no response. When I finally reached someone, the conversation was abruptly cut short when the staff member hung up on me mid-sentence as I was trying to explain the issue.|I went down to the front desk to request assistance. The staff member I spoke with was the same person I had just been on the phone with—he recognized me, and I recognized his voice. When I mentioned the in-room phone issue, he dismissed it by saying I was clearly wrong because I had been able to call. I tried to clarify that I called with my cell phone. When I brought up the broken A/C, he again brushed off my concerns and passed me off to a junior staff member. I was told there was no technician available at 8 PM, and when I asked what they do in emergencies, I was met with silence.|I asked for an alternative room and was told the hotel was fully booked. I asked for any form of solution, only to be told that it was very hot outside and the A/C system couldn’t keep up—which is simply unacceptable for a hotel of this caliber. Eventually, I was offered a one-night discount and told a technician would check the unit the next morning. I also requested that the manager contact me, as they were unavailable at the time.|Later that evening, someone showed up with two small desk fans and said that was all they could offer. No one followed up in the morning. When we returned late in the afternoon, I reminded the front desk again, only to find that nothing had been done. A technician was finally sent, who confirmed that the A/C was performing at its maximum—which was essentially not functioning at all. He was at least able to fix the phone.|No manager ever reached out to address our concerns or even acknowledge the situation.|On top of all this, the Wi-Fi was unacceptably slow—often taking over five minutes just to perform basic searches. For a modern hotel in a major city, that is simply not acceptable.|Frankly, this was the worst experience we’ve ever had at a Sheraton property. The lack of basic infrastructure, poor communication, and dismissive customer service were all deeply disappointing. Sadly, this stay has left us with no interest in returning to this property—or to any Sheraton-branded hotel in the future.

The hotel delivered on its primary objective for me, which was a place to sleep close to the start of the Berlin Marathon. Beyond that, it was mostly an 'eh' experience and one that had a few misses as well. Worth noting, my stay was covered via points, so it is hard to know how I would be rating had I paid out of pocket. Let's start with location. As others have noted, it is not really within walking distance of the usual tourist attractions of Berlin. It was a short walk to the starting area for the marathon. However, not being walkable to the tourist attractions also meant it was a bit off the path which had helped me discover some solid, less touristy places to eat (nice bonus imo). Public transport in the area is also easy to navigate and with their 24-hour and weekly pass options, not a huge cost which will throw your vacation out of balance. The rooms were clean and they were clearly prepared for the world post-COVID. The King bed room was big enough to accommodate the two of us although other hotels may offer slightly larger rooms. The A/C didn't really seem to work well, which was a bit of a downer given the unseasonably warm Fall weather. The staff was friendly and overall service was good. The concierge was quick to provide recommendations, arrange a taxi, and even went as far as provide us details on how and where to get our necessary pre-flight COVID testing completed. The front desk was quick to help when I managed to loose my key at the marathon starting line. I am not sure if I will ever be back to Berlin and if so for what. That being said, I would still recommend having this Sheraton in the mix of options.

The rooms were very comfortable and well appointed. Housekeeping came through daily. Breakfast was a full array of dishes, typical German as well as many American foods on the buffet. The staff was very friendly and worked to understand my German but also were fluent in English. We enjoyed the bar in the evening and the staff their was very good, as well. The pub mix served was so good that I wished I could take some home. Overall, a great experience.

The hotel is nice clean good location The restaurant at the hotel is absolutely fantastic They allowed us to special order the schnitzel to be made with chicken Served with potato dumplings and red cabbage OMG what a phenomenal meal!! The pumpkin soup is the best I've ever had! Wonderful attentive staff If I'm Berlin this restaurant is a MUST

The team was fantastic, from the check-in, restaurant staff, chefs, housekeeping, driver service. Highly recommend the driver service - our driver was FANTASTIC! I greatly enjoyed my time in Berlin. Shopping & restaurant recommendations were all spot on. Lobby restaurant was also great! The room was clean & comfortable. Thanks to this great team!

I am a big fan of Sheraton chain, but there are many hotels that I would prefer to the one in Berlin. It is relatively big, situated little off the beaten track, quite old. Other than that everything was fine, I got a nice upgrade, service was excellent, breakfast was fine too. Rooms are little outdated, but quite spacey. Even the regular ones. Windows overviewing the water are nice, but when opened it is getting quite noisy in the room, as there is a busy street just outside the hotel. Sometimes it is hard to understand their price policy. There are times when rooms are 360€ and the hotel is empty.

I love SPG so giving two stars to Berlin Sheraton is not what I would have thought. Being Gold status member I believe I had one of the better rooms also since I booked for 10 days. The hotel gave me a room on top floor, 727, with not much of view. The room was small relatively speaking vs Marriott or Hilton or Pullman or Steigenberger or Melia or Intercontinental... The shower space felt small, there was little counter space above sink for toiletry, and the bed is a little bigger than a twin bed. I thought I would have at least a queen sized bed. The TV was one of the smallest I have seen for the past five years I had been coming to Berlin and staying at various properties. Even the closet space was small. It was crowded with three shirts and a suit hanging in there - that's after I removed the ironing board in there and put it on the floor. Where should I hang my winter coat?! The room was also freezing for two nights until I asked the front desk to check it. It turned out that the heating panel wasn't on. And, I thought it was the central AC issue. Somehow, the hotel forgot it was winter. The temperature dropped below 0c every night. The gym closed at 10pm. For international travelers who tried to get some exercise to help switch the clock, this was too early a shut down time. Others have 24 hours gym. Other than that, tried ringing the front desk / house keeping, the phone rang for 2-3 minutes without someone picking up, granted it was late in the evening. Hope the property improves or it would be hard for me to pick this property among other choices in Berlin.

Service is okay , staff is helpful and friendly (to be expected at a 5 star) - rooms are quiet and adequate size

Hotel was nice. The lounge was not done yet, and they didn't give any complementary drinks even though we had platinum status. The concierge consistently shot down our ideas and continued to give us vague directions on how to get anywhere. We were supposed to get a new bottle of water each day. They failed to fill that request. Breakfast was above average . We missed the last trip back to the hotel on the guided bus tour due to the same concierge not *correctly* knowing the details. We went on the tour during the weekend and the last trip is 2:40 NOT 5 FYI. I get it they're in the process of becoming a Sheraton, but please be sure to label your website where patrons can see that most of the amenities will not be ready and as such should not expect to receive the same SPG service that they would normally receive.

Hmm. Wanted to like this place, but it was very dark in the lobby. Also, the room, though large, never got cool. The a/c doesn't work well. Breakfast was ho-hum. We left early and went somewhere cooler.

Went to the Grand Hotel Esplanade for a few days away with the Mrs, the hotel is very nice, very big, (you can see it from quite far away). Pretty close to things like the Zoo, as last time we stayed in Berlin it was the other side so chose this one to mix things up a bit. The New York bar is quite chilled out and does a happy hour before 7 (I think) and everyone of the staff is very friendly. The only thing I'd say is having to pay for the extras; where a lot of other hotels have them included, the most glaring one was paying for the WiFi which was extortionately priced. Overall the 4 star was about right and I'd probably end up staying there again but I might look at other hotels in the same price range to see what extras came with the room booking.

As this is such a high star hotel I thought it best to rate it due to what one would expect that comes with five star. The rooms are a nice size, the beds comfortable and the pillows had me wishing I could steal them all. The bathroom did have random blond hairs around the bathtub (I have nevere been blond in my life), which put me off quite a bit and daly I was surprised no conditioner was provided as one would expect with a five star hotel. You must pay for wifi and a room can only have two devices. Which is a shame as wifi should be included in a room these days. The breakfasts are incredibly good with everything from a typical German breakfast (cheese, meats, eggs, small veg, etc.) to lovely break and hot cooked food. The hotel restaurant had great food and was perfect after a long day working when you just can't make it outside. The pool is inviting and clean, as are the saunas of which there are three (which I highly recommend). Sadly though, the person I was staying with did enter a sauna after I had raved about it only to find an incredibly naked man was touching himself, so I don't think I will be entering again as that is unacceptable behaviour. All in all, a bit of a mixed bag from me I am afraid which is why I give it the low score. It comes down to cleanliness and the lack of wifi (having paid so much for the room) for me.

Pros: As great as the property itself is, the staff is what made it special. Especially the young, shorter woman at the front desk and Jonny the Concierge Cons: Not a whole lot. There is construction going on in one of the restaurants, Eck, and work starts pretty early. That was it. Very minor. Location: A little far away for walking to most of the tourist attractions but only a short bus ride away from everything and the stop is about 75 yards away. Stayed there for a week and really helped make the Berlin vacation memorable and enjoyable. The hotel itself is beautiful. The food was very good (try the schnitzel and the mousse). Beds comfortable and showers powerful. But the staff was what really made it special. Jonny the Concierge is about as friendly and knowledgeable as I've ever seen. When I checked in on Sunday, 8/17, I lost one of my credit cards. The young, shorter woman w/ short hair (didn't get her name) checking me immediately called Visa and efficiently checked me in as well as help resolve my issue. All throughout the week, the front desk people and Jonny made a non-German-speaking, lone traveler like me visiting Berlin for the first time, comfortable and knowledgeable about their great city. Few hotels have had staff top to bottom that was this good and trust me, I travel a lot and am a hotel snob. Don't worry about the distance to the main tourist attractions. A 75 yard walk gets you to the M100 or M29 bus for only 2.60 Euros and gets you there while driving through the other tourist attractions. One piece of trivia, I learned from visiting the Bendlerblock memorial to the July 20, 1944 assassination attempt on Hitler as depicted in the movie "Valkyrie" that some of the guys that were supporting Von Stauffenberg (Tom Cruise) were hanging out at the lounge of the Esplanade waiting for word to get going. Bendlerblock is only about a ten minute walk from the hotel.

It's an OK hotel, but everything, and I mean everything (even the sauna) is an additional service that you have to pay extra for. The cards were not functioning well and we had to get new ones every day. The room did not had the view we asked for. The breakfast was nice, and the personell were helpful and nice. All in all, I would choose another hotel in this price range.

Hotel has a restaurant, bar, elevators, bar and spa/pool. comfortable except that the ac did not really cool the room and there is no coffee or tea service in room. Breakfast buffet is assorted, good taste. Location ok.