Sheraton Boston Hotel

A bit older property but fairly large 4 star hotel. Bell desk was non existent so there is room for improvement. Check in was polite and thorough although there was a long line because large hotel.||Very convenient and lots of space in the lobby area for lounging/working. I was upgraded to an Executive Room on a higher floor. It looked renovated although still old school design. Quite large room. Large TV that swivels to different angles in the room. Bathroom is on the small side but adequate. Housekeeping was decent. I asked them for slippers one day and they ignored my note. Amenities slightly lower than what I would expect from 4 star hotel. ||Large indoor swimming pool where deep end is only 5 feet 1 inches. They have 2 gym rooms: cardio and fitness area with Peloton. ||All in all, I think it is good hotel that is convenient so if you can get a good price, I would recommend.

Great service and comfortable hotel room. The shower pressure was a bit low but it was so great that the heating in the room worked well. A bit pricey, especially without the conference discount but it is in a good location and the connection to the mall is excellent. I recommend.

My husband had a business conference to attend so I tagged along with him. The Sheraton is newly renovated and in a great location. Very spacious lobby and modernized rooms/facilities. The hotel is connected to the mall and transit so very easy to shop/eat and get around. It’s also close to the main shopping streets and walking distance to Fenway park. I had no problems getting around on my own. The member lounge was still under renovation but they gave us free breakfast at the hotel restaurant. We enjoyed our breakfasts very much and there was a lot to choose from. Our room was also nicely appointed, spacious, clean etc. Overall a very good stay and I can see us staying there again.

The best part about this hotel is the location. You can get to the Prudential green subway stop without stepping a foot outside. It is attached to a mall and the convention center, and it is near a lot of restaurants and parks. The lobby and bar are large and inviting. There are lots of little rooms where you could get work done. I enjoyed that I could book a room specifically on a high floor. The room was very clean, good shower and water pressure, nice soft bed. There was an odd sound in our room that could have been from an electrical or water related system, but it was quiet otherwise.

Breakfast not included :/ We stayed the weekend. The room was very nice but small with no view. You need to pay extra for WiFi unless you are a Bonvoy member. No microwave in the room. I read someone else’s review and they said they would rent them one for $25. We really enjoyed our stay but there was one thing in particular that left a sour taste in our mouths. On our final morning we asked the front desk if they served breakfast, she said yes just right around the corner. We walked over and saw a traditional buffet style grab and go breakfast so we each made a small plate. When we were eating an employee dropped a $100 bill on our table with a built in 18% tip. There is no signage that this was not complimentary, I don’t even think the Bonvoy app mentioned this. Other than that all of the hotel staff were very nice. Parking is not cheap below the hotel, it was $46 for the night.

The location is exceptional — right in the heart of the city, surrounded by a mix of old and new, hip and traditional Boston charm. It’s perfect for exploring, with easy walks to the Boston Common, great local restaurants, and plenty of spots to take in the city vibe.||A special shout-out to Therese at the front desk, who went above and beyond to make my stay even better. She suggested a walk along Massachusetts Avenue, which offered incredible city views, and even reminded me to wrap up because of the chilly weather — that’s the kind of thoughtful, world-class service that really stands out. Walk to Harvard was truly amazing, was their when we came on holiday as family when my kids were very young! Thank you!!!||The hotel itself oozes class from top to bottom. The staff are warm, professional, and genuinely helpful. I heard from one of them that the hotel has recently been refurbished — and it shows! Everything feels fresh, stylish and chi. Rooms with a view are unreal! You will feel blessings in abdunance!||In the evenings, I enjoyed a lovely dinner at a nearby steakhouse with great service (thanks to Ade and Louis for the recommendation!), and later stopped by O’Keeffe’s Irish Bar, which was a big hit — fun atmosphere and friendly locals.||Overall, this is a top-notch hotel with an unbeatable location, attentive staff, and that special touch of Boston charm. I’ll definitely stay here again next time I’m in town.

The nicest Sheraton I've stayed at. As a Marriot Bonvoy Rewards member I got a sweet upgrade to an executive suite on the 28th floor with a view of the Charles River. The pool is HUGE for being in the middle of the city and they have TWO fitness rooms, one for weights and another for some really nice cardio machines. Dog friendly! Staff were very friendly and efficient. Great location connected to the huge Prudential center mall... Perfect for a rainy day. Hint: skip the high priced valet parking and self-park in the Hynes public parking garage across the street.

We booked the hotel because of the location, connected to the Hynns Auditorium. Hotel was nice, front desk women was wonderful and room was good. We were happy with our stay. However, we did eat in restaurant for supper food was better than expected, but they should hire more staff. Those there were working hard just not enough. Breakfast was disappointing. Slow to get food “cooking for the club and dinning area”. Shouldn’t take over half an hour for a muffin and oatmeal. Anyway, many other options to eat go explore them

Loved my stay here. Excellent room. Love the spaciousness of it and the unique layout that I haven't been in before. Excellent gym. Has everything you need. At one point there were probably 7 guys in there and we could all easily avoid each other and get our own workouts in. Pool is fun too. COLD! Love the skylight. Located walking distance from Fenway Park

The Sheraton Boston - or Sheraton Back Bay - or Sheraton Copley - whatever the heck you want to call it - is not worth the money you spend for the room. Long lines all the time. Waiting until 7:30 pm to get our room cleaned. Fifty percent of the elevators out of service. I could go on but, really, why bother? Next time I will stay at the Mandarin Oriental or any other hotel. It simply is not worth the aggravation here. Honestly, who is in charge of the training??? I do NOT recommend that anyone stay at the Sheraton Boston!

I booked a two night stay at Sheraton Boston in September 2025. Upon check-in, I was informed that the hotel was full. This appeared to be due to a conference, and at least three others were also turned away like me. They offered me a room at TownePlace Suites by Framingham. However, this was well outside of Boston limits so I declined accommodations. Instead I slept on my coworker's floor at his hotel room. I requested compensation under Bonvoy's Ultimate Reservation Guarantee which clearly states: "If a Participating Property is unable to honor the reservation, it will pay for comparable accommodation nearby for the Elite Member that night and compensate the Member for the inconvenience." Compensation is clearly noted as $200 and 90,000 Points. However, Kyle Vandine, Director of Room Operations, emailed that Ultimate Guarantee compensation does not apply using unsupported statements including: 1. "Due to the fact that you chose to cancel and not relocate to this new property, the benefit does not apply." (not true) 2. "Additionally, the $200 payment is administered in cash and must be both requested and processed when the issue occurs or before departing the property." (not true) 3. "... appreciate you taking the time to share your perspective regarding the Ultimate Reservation Guarantee which falls under the Elite Benefits Guarantee umbrella." (not true) Mistakes happen, but ownership should be taken when they do. Beware.

Decent place to stay in Boston, but the real issue is with food and beverage manager with the cheap blue suit and awful attitude. Kitchen opened at 6:30. I requested four eggs, no sides. nothing just four eggs at 6:23 hoping I could eat and not be late for my flight, the guy took one look at me and said no, walked away. Thanks Boston Bro.

Sucks - even after the "remodel". Dec 11 2024. I knew the restaurants were closed - and it was under construction- but they win WORST BIZ Hotel in 2024 . How can they do a massive remodel but still have dingy/dark halls and a HORRIBLE room. Seriously, whoever designed the rooms never has to stay in them. "upgraded" to an executive suite, the ceiling is super low in entry and bathroom is so narrow I can't open my arms all the way! Follow that up w a dark room & a terrible place to work, and it's so horribly over priced at $400. Didn't care they started construction at 730 am, but would have been pissed if I was on vacation.

I stay at this hotel every year for an anime convention, and it never disappoints! This time, I had an especially great interaction with Desiree at the front desk--super helpful and welcoming. It really pays to have loyalty to this hotel brand because they always take care of returning guests. The hotel has definitely been showing its age, but I can see the improvements--the rooms have been refreshed, and they're actively working on updating the lobby and restaurant. The gym looks amazing, and they still have one of the biggest perks: the only covered pool in the downtown area (to my memory). Beyond that, the location is unbeatable--steps away from everything and super convenient to the train line. No matter how much Boston changes, this hotel continues to be my go-to stay!

Unbelievably bad service at the bar and at the restaurant. 30 minutes to get a drink. Tried breakfast the next morning and never even got served. Waiter came out 30 minutes later and wanted to give us an update on our breakfast that never came. Suggest staying away

They are under construction. I wish they had said that when we booked. No restaurants or even a pantry in the hotel where we can buy something to eat. The noise is ridiculous. The last day we were here we had a paper under the door that we will have no water. The only good thing is that the hotel is attached to a mall and there are a lot of options to eat and places to go. The room is nice but very small. Big smart tv with Netflix. Big bottles of toiletries in the bathroom which we appreciate. The walls are very thin so we heard the whole zoom meeting of the guy next door.

They are hosting a Klan meeting Mar 20-22 2025. The meeting will convene at three Boston hotels located close to the Back Bay train station and interconnected by shopping venues: the Marriott Copley Place (RSA), Westin Copley Place (RSA), and Sheraton Boston (SAA) https://www.rsa.org/page/rsaboston2025

EXPERIENCE IN GIFT SHOP AND ROOM SERVICE/HOUSEKEEPING This time was an off visit ...First I was at the gift shop. I entered and the No greeting... even a simple HI! The guy was picking at his nails. I greeted him and no response. Then after I chose what I needed and wanted to use my room charge, HE had me fill out the personal form on the clip board. Mind you I can see everyone else's private info too as he continued to mess with his nasty nails!!! Ive been in the gift shop before and this was the first time encountering this individual. Later that day same attitude with housekeeping. No situational awareness. I decided to try out room service because they are renovating the hotel and the restaurant and coffee place is not open. From room service I ordered a small Ceasar salad and onion rings .... $23!!!! Plus tip so almost $30!!! I could have gotten a very nice meal at the Prudential Center or at a nearby restaurant!!!! However, Front desk redeemed this day with their kindness. Thank you Brittany and Gavin ( 5 rating for them)

The room was not ready at the agreed time of 4PM. We arrived at 4:15. I'm a Bonvoy member. The TV did not work and had to be fixed. The toilet did not flush and had to be fixed. The room was not cleaned properly. Hair in the sink and lots of hair in the shower. The telephone had what appeared to be pet hair all over it and had not been cleaned at all. I expected a much more pleasurable stay especially at this Sheraton which we have stayed at in the past. I certainly hope that improvements are made.

My family and I experienced a terrifying and unsafe situation while staying at this hotel on the first night of our vacation. My daughter and I were confronted in the gym by a man while my son in the room experienced someone trying to key into the room . The security provided was less than helpful by devaluing our concern and not being able to demonstrate ability to provide us resolution or safety . We learned their floors lack security cameras including near elevators, they have no direct contact to security and the safety latch on the door was held together with 1 screw. We made the decision to leave late at night as we did not feel comfortable staying . We were told we would still be charged $52 for valet and that they would refund me when able for the room As an avid business and leisure traveler , I have never experienced such an unsafe scenario.

Stayed here recently for a very large conference which was at the Boston Convention Center, which is about 2 miles from here. Checking in wasn't very nice nor friendly, the ladies they had working the counter were very curt, unprofessional, and far from welcoming... their attitude was as if they were doing me a favor. There were about 20 coworkers that I discussed this with and they all had the same complaint about their check-in process. The rest of the staff (housekeeping, those walking around, etc) I encountered were actually very friendly. Seems like the front desk is the only staff which are entitled and empowered to act as poorly as they do. I got a recently refurbished room on the 26th floor and it was nice. Everything in it was new and very up-to-date, such as the bed having USB and AC outlets in the headboard. The room I got had a living room with pull out bed and TV and the separate bedroom (separated by a door) also had a TV and chair... so if staying with multiple people, it's a comfy room for privacy and space. They also have hi-speed elevators to get guests up to the 26th (and above) floor from the lobby. The hotel is attached to the Prudential Center which is a large, very popular mall with many eateries and stores. This property is a quick, 2 block walk from Newbury St, which is a very nice, neighborhood community/walk with tons of shopping and dining options. Overall, aside from the check-in experience, the stay was great. I would normally just knock off a star for a single issue, but the level of service me and my coworkers experienced brings the stay down to 3 stars.

This hotel used to be decent but it's now on par with Days Inn or Holiday Inn. The tub was peeling, wallpaper was missing, the door was "frayed" at the bottom. The room was dusty and the desk chair wouldn't stay at a usable height. It was like sitting in the kids chair at parent teacher night in first grade.

Multiple TV channels didn't work; I called front desk my 2nd day there. Repairman came to room at 10 PM(about 4 hours later). I asked him to come back next AM. He didn't. Still lack of TV channels on Day3. Called front desk about TV morning of Day 4. Tv working properly evening of Day4. No ice machine on my floor. Ordered a ginger ale from room service and asked for cup of ice. Ginger ale delivered without ice. Ordered room service food 3rd night. Asked for cup of ice. No ice delivered 3rd night. 4th night ordered hamburger which menu stated came with potato chips. Also ordered Cesar salad. Food delivered no potato chips and no salad dressing. Called rm serv. Got voice mail. Waited 15 minutes. No call back. Called again and after 15 minutes got the chips and salad dressing -do 30 minutes after hamburger delivered. All delivered in a paper bag for $44. I can get a hamburger and salad at a drive thru in a paper bag for one fourth the price. Also, empty body wash container in shower on last day. This is my second and last time I'll stay at Boston Sheraton. It wasn't like this when I stayed there in 2023. Stay there at your own risk

I stayed here for a few, during a visit to Boston. There is a dearth of great hotels at bargain prices and the older hotels like the Sheraton lures good renters like me. I don't necessarily want an apartment when I travel but during cold weather seasons it's smart to stay at the Copley with 4 large hotels from which to choose. The Sheraton won out for 3 reasons a) price b) a free upgrade to a water view room and c) its in the Copley where I can walk indoors to many great restaurants, shops and coffee without having to layer into winter clothing. And I loved the experience here. The Sheraton is a large full service hotel. While the hotel is on the verge of a major redesign, I caught it soon enough before the grand update. The rooms were comfortable, slightly older, bathrooms are small but the space I got was more than enough. The daily room service on the top floor where I was upgraded for free was attentive and unobtrusive. You are asked as you leave your room in the morning when you'd like service if at all. I love that. Overall it was very comfy stay. The club lounge was closed this season so excuse the older Yelp photos from previous stays that auto upload as I post this review. Finally, the atypically large heated pool was a bonus after morning yoga and exercise. End of Yelp.

We booked two rooms at the Sheraton Boston for one night based on location and price. The hotel is huge and the lobby looked very nice upon first entry. The front desk staff informed us our rooms were recently renovated, and they weren't bad, however the bathrooms were small and the shower head was way too low for anyone over 5'7". The body wash was also empty in both bathrooms. The water pressure was lacking as well. One of our rooms hadn't been cleaned yet when we checked in at 7pm (beds unmade, towels on the floor, trash on the counters, etc.). We had to store our luggage in the closet and wait for someone to clean it. Something was wrong with the AC in the other room. We had it set to 65 and it never made it below 72 and it felt humid. I should have mentioned something earlier, but coming from AZ I thought this was just the norm for AC on the east coast, until I saw how well the AC was working in our other room the next morning. When I checked out, nobody asked how my stay was so I told them anyway about the AC issue. There response was - "if you didn't tell us, we didn't know" so I said "Ok I'm telling you now.." A friendlier interaction would have been nice. I expected more from this hotel and while it served its purpose for our one night in Boston, I wouldn't recommend it to anyone looking for a typical Marriott experience.

An announcement to premium Bonvoy members regarding the Sheraton Boston Hotel. Due to the major construction, there is no food or beverage service, and this includes the concierge lounge. I was majorly disappointed when I booked a reservation, and this was not publicly announced by Sheraton. I am pretty sure in 2 years, the changes will be great and the club level will be fantastic but for the next several years, I would highly recommend the Marriott or Westin nearby. My room is older and the furniture and fixtures are from the 1970s. The insulation is good, and the walls are decent for not hearing sounds from your neighbors. The elevators are fast, and the valet parking is excellent. The best part of this hotel is the housekeeping staff. They are outstanding and prevented me from ranking this as a 1 star. Kudos for hiring dedicated housekeeping to perform at a high level on a daily basis. During my very morning check out, the front desk staff was unable to call me a cab nor provide a statement of charges, which is not acceptable!

The rooms are wonderful but he construction demolishes the vibe because there's currently no in-house bar or restaurant service. The wi-fi policy makes you pay $12.99 a day

Attended a convention here and was underwhelmed by the experience. The location is convenient but the hotel looks dated and the service is underwhelming. The bar/restaurant is likely underutilized since this is attached to a shopping center, but that led to a lack of atmosphere and community around convention attendees. The meeting rooms were alright but still seemed quite dated, though the grand ballroom was pretty nice.

$1100 because they can I guess. No room service after 10. One express elevator working. No idea where to get food at 10:05. Sent me to places that were closed.

Thank you, Leo R. for making our stay amazing from the moment we checked in! You turned a stressful situation into a great experience and did so with calm, kindness, and quick resolution. As a lifetime Gold Marriott member, so appreciative of your above and beyond service. If anyone sees this, please give this man employee of the month!!! Thank you!

The Sheraton Boston Hotel is in an ideal location for many possibilities during a weekend getaway, whether you want to catch a Sox game, visit Back Bay, or head downtown. The hotel itself was under renovation during my stay, so the lobby and dining area were closed, however, this did not take away from the comfortability of my stay. My renovated room, while small, was extremely clean and comfortable. The rates are competitive and the front desk staff are extremely friendly.

Front desk has easy check in, the hotel was clean and clean and comfortable. I would stay here again. Parking is $30-$35

If you're looking for a solid hotel that's close to the finish line for the Boston marathon, and easy access to the Hynes convention center (without waiting in that line for the expo) this hotel is a great choice! It was my first time staying here as I made a last-ish decision to be in Boston for marathon weekend and pretty much everything else was sold out (or super outrageous). I booked my hotel via the Marriott app for the best deal. I had hoped to check in earlier than 4 pm but my room wasn't ready and there was an upgrade that was a little more but I didn't need that kind of space. I checked my bags in with the concierge and went out for some sightseeing, as well as the expo. I got a call about an hour later saying my room was ready so I went back and checked in. Super easy. They are undergoing renovations so some of the restaurants aren't available but they do have a limited room service menu. However the Prudential center is right next door as well and they have so many food options to choose from. The room was clean. I was on the 22nd floor with a view of the street below. I ordered room service one night it came super fast and was hot. And the most important was the price was right. I checked out via the app. Checked my bags again with the concierge and walked over to watch my friends run the marathon. I was right on the corner of Hereford and Boylston. Amazing!

I attended a convention here from Aug 24-26, 2023. The main Grand Ballroom, and breakout meeting rooms were all spotless and set up cleanly. The breakfast and lunches served were delicious, and the staff were accessible and accommodating. The bell desk and gift shop staff were also pleasant to speak with when a break during meetings was needed. A great place to host a convention for sure. Location was great too and the porte cochere provided a much-appreciated shelter on rainy summer downpours!

I'm going to give the Sheraton Boston Hotel a solid 4.5 stars. I'm not sure WHY the reviews in 2022 were so low, but I'm going to come on here and say that my husband and I had a wonderful experience. We booked our reservations in advance prior to knowing if we would get into the Boston Marathon - just in case the rates went up. We were glad we did because they were full / no vacancies weeks afterwards. The hotel is about 20-25 mins from the airport. We took a Lyft/Uber from airport to hotel and it was smooth (other than the normal Boston traffic during rush hour). The hotel check-in process was easy - we were given the 29th floor and the views were spectacular! Our large King bed was comfy, lots of drawers, outlets for chargers, HUGE TV, spacious bathroom and wonderful room accommodations. We front desk staff were communicative, very fast when we called down and asked for things, the cleaning people were friendly/polite and helped us get some supplies that we needed. On the 5th floor, you'll find the pool (great for families), pool lounge area, towels readily accessible, a strength gym room (weights, yoga mats, gym bench, etc) and a cardio room (think treadmill, Peloton bikes, elliptical machine). I used the gyms everyday and glad that they had these available as the weather was COLD and I didn't want to run outside! The reason why I had to deduct 1 star was because both Peloton Bikes were broken (the seats would not adjust). I saw the maintenance man working on the bikes but it was discouraging as one of the major factors of us booking this hotel was because they had Peloton bikes available. Please fix asap! The lobby area of this hotel is HUGE! Extremely spacious if you don't want to spend your free time in your hotel room, lots of seating, chairs, tables and they have a Side Bar area with TVs, food/dining/breakfast options. They have a large bathroom in their lobby as well! The best part of these hotel is that it is centrally located. There are various entry points and you can get to multiple Boston landmarks from this hotel. You can easily get to the Prudential Center / Mall (there is a Sweet Greens, Blue Bottle Coffee Shop, Pressed Cafe, and Eataly very very close to the hotel) and you can also have access points to the main streets of Boylston and Newbury! 4.5 stars out of 5, would recommend to family and friends. I would stay here again!

Been staying at this hotel regularly for 20 years. It co times to spiral down, and this will be my last time for a while. The club lounge is permanently closed so the Marriott offers its premier guests complimentary in-room dining. Sounds good but it does not work. First, after you review the menu and call the extension, no one answers the phone. On Saturday, it took 20 minutes for someone to answer. On Sunday, I had to call front desk management to physically go over to the dining people to remove the automatic message that the in room dining was closed. When I finally did speak with someone, I could not place my order because the on-line me he did not match what was really offered. Numerous items were unavailable. What a blunder by Marriott/Sheraton management of this hotel. Very disappointing.

We've stayed here a few times now as this has been our conference hotel, but I will echo what I previously wrote in that I wouldn't stay here again if I could avoid it. The location is great and the room was clean, but the bed was very uncomfortable; the mattress was hard and the sheets were scratchy and very poor quality. The heating was also terrible in the room, which is not a good thing when you're in Boston in November. Avoid this one if you can.

The room was decent but the bathroom was pitiful. I had to remind myself this was a Sheraton and not a motel. I always carry shower shoes but this hotel should provide them with a tub like this. The quality of Sheratons are declining.

Things were just ok. Beware! This hotel is under construction. We reserved a 2 double suite and we stepped back into the 80's. Very crowded in the entire area. Ride share is the best way to get around. There is very limited parking and pretty pricey. The staff was friendly, but if you make reservations make sure you specify the remodeled rooms. I can't comment about the restaurants on site because we ate outside the hotel.

This hotel really needs to completely shut down during their renovation. We stayed here for a conference and the hotel was miserable. No lobby, no restaurants, no bar, and the rooms are very outdated. We also left one day early because we found a bed bug in our bed. When they came up to look at the room, they apologized, but that was basically it. No added points to our Marriott rewards account or any offers to cover our new hotel room. As a Marriott Titanium member this hotel is unacceptable. See photo of bedbug.

Over $4700 charged to my credit card. No restaurants, drilling and hammering above my head. We did not learn of no restaurants because of renovations until the night we arrived. We did not learn of the construction until woken by drills and hammering from the room above us. I came here to see my daughter graduate college right after a horrific car accident. My heart sits behind a broken sternum and is being hurt further from the vibrations. If it vibrates too hard, I will literally die. We called down to the front desk to ask them to stop until we leave tomorrow and they said no. They lied and said they sent emails. No. They did not. They did not lower the fee, we received no points, and they did not comp any nights. Disgusting. Do NOT stay here.

My god they are rude. Amy cancelled what she thought was a duplicate reservation. That ended up clearing my entire stay with them and the charge for my stay didn't show up on my credit card nor did it show up on my Marriott account nor did I get points for it and nor was I emailed a bill. I called to explain and the woman had such an attitude telling me to contact Amex. I told her Amex would tell them to charge it properly so it shows up. Finally she agreed to call their finance department to put the charge properly through. Something about them billing me twice (which obviously is not he case because my pending charge disappeared after she removed a supposed duplicate reservation). Then she told me I would have to request the missing points myself with the bill she just emailed that I finally received (I had called a week ago to the main line and got no bill then). Absolutely no apologies, no accountability, incredibly rude staff. You could not pay me enough to stay here again, even if the stay is free.

Stayed here for one night on a business trip. The hotel was nothing special but fine for one night. I was upgraded to a one headroom suite upon arrival. Bedroom was fine and the bed comfortable but the bathroom was super small. The hotel could use a renovation. The furniture is dated and the enamel on the bathtub in my room is peeling making it uncomfortable to step on. The television in the parlor did not work at all. For food and beverage, the market is open all day and offers limited menu options such as pastries, soup, salad, snacks and sandwiches. The restaurant and bar opens for the afternoon/evening at 4:30 PM, however menu options are very limited. They offer cheese, a turkey sandwich, and a few other light items. I highly recommend going out of the hotel for food. There are several options within walking distance. Overall, the hotel isn't terrible, but it's certainly not amazing. The front office and market personnel were very nice. I would stay here again before a short trip.

To say that this hotel is overrated is an understatement. The location and the customer service is the absolute only reason they got two stars. To lead with the positive, the location to Fenway, Newbury street, and the gorgeous walk through beacon hill to downtown is awesome--but it ends there. Upon arrival, there were dirty dishes outside of our room door, that stayed there 48 hours until I called to have them removed. The room was filthy, there were stains on the sheets, there were gnats/fruit flies all throughout the room, the bathroom had mold and the bath tubs had cracked/chipped paint. The AC didn't work appropriately, the hallways had plates and dishes up and down the doorways (for days). When I called the concierge desk to let them know of the bug situation, David was extremely helpful and moved us rooms. But when we got to our new room, there were also bugs on the walls there. It wasn't hot enough in Boston yet for this, and this is supposed to be an affiliate of Marriott. We paid more than $1400 to stay in this bug infested dump. Disgusting.

Easily could be a 5 star hotel but sadly resulted in a generous 3 stars for me. This hotel is in a great location and connected to the convention and prudential center which is super convenient. However, I waited in line to check in at 4 to be told that my room is not ready. I was a little confused by this because I've never experienced this before and the woman was so curt with me. I asked for an ETA and she told me all the rooms are dirty and are not cleaned so she had absolutely no clue- that was alarming to me. Luckily I didn't travel too far to get here but I immediately felt bad for people traveling with small children or from far away to be told this. She also found a point to tell me that "check in STARTS at 4 and that it doesn't mean you GET a room at 4." After nearly an hour waiting I finally got a room. Our room was a cute suite and overlooked the city of Boston on the 25th floor. For scenic views I would say 5 stars for sure. However though the bed was decently comfy the sheets were very uncomfortable and scratchy. For the price you pay I would expect the bedding to be a bit more comfortable. Overall, I think the staff needs to be a bit nicer, management needs to get their act together to get rooms available BY 4, but all that aside and considering the great location and nice room- I would give this hotel 3 stars.

The staff here are incredibly rude, some seem to be nonverbal altogether (not sure if it's specific to this hotel or the entire city because...my god.) I was here for a conference and had nothing but problems from the second I checked in until I decided to check out a day early, move my flight up and go home. I used a Lush bath bomb Thursday evening shortly after I arrived. The tub still hadn't drained properly by Saturday morning. I tried calling guest services (which seems to be an oxymoron in this case) and couldn't get anyone on the phone so I left a handwritten note. When I checked out and the woman behind the counter pointed out I was leaving a day early, her only follow up was "You know we're still going to charge you, right?" Not a single question about the quality of the visit. It's sad when a guest would rather spend hours in an airport waiting for their flight, rather than stay a second longer in a hotel they didn't even pay for.

This is a 2.5 star at best, and only after taking into account its location. The shower had almost no pressure, the tub was dirty, the safe didn't work so we had to carry around our valuables, and the staff is indifferent (the staff here was much nicer before the Marriott merger). On top of all of that they were under UNDISCLOSED obscenely loud construction, the lobby was boarded up, and there were mice running around. Stay away!

Had a half hour to spare waiting for family to finish checking in. Good, quick and polite service with food and drinks. I was sitting at the bar. Would come back next time.

This is what you get for 380 USD per night. A filthy broken tub. The pictures speak for themselves. You would not even get that at Motel 6. Three different rooms, same problem!! Mind you, they were supposedly closed for "renovation" for 1.5 year. Can you believe people??? The list of negatives is too long to continue. Stay here at your own peril.

I was recently in Boston for a tradeshow and stayed here. The Hynes Convention Center is connected to the hotel so it made for a great location. Its also connected to the Prudential Center which has shops and restaurants. Overall it was not a bad stay. The room was nice but the bathroom was sad. Definitely time for a remodel. You could see where the bathtub had been repaired in several places. The shower head was pulled out of the wall. You had to hold the handle down on the toilet for it to flush fully. Also, on my last night, the fire alarm went off at midnight. They made several announcements over the next 10-15 minutes. Luckily we did not have to evacuate but it was definitely scary. Turns out it was something to do with steam in one of the kitchens. They did put a note under my door overnight apologizing but it still was an inconvenience. I did have several food purchases from their Market store which were not bad. Had the lobster roll. It was good chunks of lobster, nice flavor, fresh bun. Also got a soy pumpkin spice chai latte. It was not really pumpkin flavor but it had a nice chai spice to it. Good location, just need to remodel the bathrooms and make sure their fire alarm works right.

I stayed here with my boyfriend on a weekend trip to Boston for our anniversary. We were upgraded to the club level and thoroughly enjoyed our stay. The room itself was newly renovated and all the facilities looked new and clean. However, when we entered the room it smelled like bad BO that didn't dissipate until the very end of our stay there. We were both too tired to complain about the smell but otherwise our stay was very pleasant. We had access to the club lounge, which had incredible views. Food, snacks, soft drinks, and coffee are available throughout the day in the club lounge, small snacks are also available late at night--a blessing since there isn't much around the hotel at night. The location of the hotel was also amazing, connected to the prudential center, you have access to the T. You are also within walkable distance to a lot of the sights in Boston.

I can not recommend this hotel. The only reason we stayed here is because I'm moving my kid into a new apartment at Berklee. The rooms are small and the bathrooms are tiny. When we first checked in they gave us a room next to an elevator. I'm supposed to be a Marriott Bonvoy Gold star customer. Little good that did me. They did change our room upon request but they should never have put us in that room to begin with. Valet Parking is $70!! I found out you can self park in the same lot for $35.

The only thing this hotel has going for them is it's location in Back Bay and it's proximity to the HYNES Convention Center and that's why it's so expensive to stay here.....I cannot believe this hotel is a Sheraton lol. The rooms are severely out dated and plain. The walls are so thin you can hear everything that goes on in the hall. My room had 1 outlet to use on the desk. No charging capabilities on the nightstand. You'd think for $300+ a night I could charge my phone in more than one place in the room. When I called the front desk to ask if they could provide an extension cord he said "sorry the hotel is outdated"

I stayed there for two nights in October 2023. The location, amenities, and service met all my expectations. Coming from California where flow restrictors on showers are mandatory, it was a great luxury to take a shower at Sheraton Boston where the water flowed robustly. I found no areas of complaint for which I might have deducted from the five star evaluation.

Location was good being connected to Prudential shopping center. When it rained we went through prudential center to get to the T. You can also get to Amtrak backbay station as well without walking outside. Room was okay. Bathroom could use a remodel. Tub had a lot of chips and had rusty spots.

The best thing about this hotel is the location. In the Back Bay it's about a 20 minute walk to Fenway Park or the Public Garden with restaurants and a Trader Joe's all close by. The room has a comfortable bed, a mini fridge, a safe, the shower has good water pressure and the housekeeping staff are friendly. Now for the cons. Despite being in a good location the view from my room was of the side of a building...very disappointing. The bathroom is very small, the room does not have a microwave, the indoor lighting is limited (a ceiling light near the door and one lamp for the entire room) and the remote control for the television does not have any numbers on it so the change channels you have to go one channel at a time which is inconvenient. Overall, this is a good hotel but it is not impressive.

Best hotel ever, nice staff, nice accommodations great food nice elevator and big with nice escalators