Sheraton Boston Hotel

First, the staff were absolutely phenomenal. We were really thrilled to be able to check in at 9:30 in the morning, since we’d had an early flight. And we were even more excited when our room got upgraded. The hotel restaurant was closed for renovations, so there weren’t any breakfast or lunch options in the hotel, but just through the breezeway there were several fast food restaurants and coffee shops, so that worked out fine. The rooms were lovely and modern—not a single complaint about the rooms. The hotel itself is not in a great location—it’s not super walkable to the touristy parts of town, but it’s clearly a big conference hotel and it served that purpose well.

The hotel is absolutely beautiful. Well maintained and the staff were all friendly and helpful. I do however suggest a mat for the shower. The floors get so slippery in the shower once you use soap. We slid so bad we had images of falling through the glass doors. The title is like a glass cutting board material. That was the only thing that could use improvement. Wonderful stay! I will absolutely be back.

My family and I experienced a terrifying and unsafe situation while staying at this hotel on the first night of our vacation. My daughter and I were confronted in the gym by a man while my son in the room experienced someone trying to key into the room .|The security provided was less than helpful by devaluing our concern and not being able to demonstrate ability to provide us resolution or safety . We learned their floors lack security cameras including near elevators, they have no direct contact to security and the safety latch on the door was held together with 1 screw.|We made the decision to leave late at night as we did not feel comfortable staying . We were told we would still be charged $52 for valet and that they would refund me when able for the room|As an avid business and leisure traveler , I have never experienced such an unsafe scenario.

Stayed for 6 days and had excellent service throughout. The room was spacious and had a great view of the Charles river. Location is really convenient for getting out to explore Boston, within walking distance to Boston Common. Also had T stations and bus stops nearby and the public transport was super easy to use. Good pool and gym facilities, rooms we’re well keep, clean and modern. Plenty of power points including USB ports, which are instituted helpful for international travellers not needing to worry too much about travel plus adapters.

Overall it is very nice. Rooms were a little smaller than we thought. Not a big issue. The restaurant, which was going through renovation, was supposed to be back open. But, it was not. They offered room service between certain hours. Pretty costly, we only did breakfast. The staff, especially housekeeping, was very nice.

The location was fantastic for our conference with the bridge across the road was amazing because we could get to every seminar. Now the service from front desk was amazing. We had an issue with our room and they had a new room ready that next hour. Breakfast with room service was fantastic. They gave great portions with plenty to share. They were always kind and helpful. There were some things that could improve. They tried to create a accessible room but with the shower curtain goes over the bench that created a puddle on the floor. It was also difficult to reach washclothes because I am short but would be impossible if you needed a wheelchair for mobility.

We have booked 2 rooms to attend our daughter’s graduation. Had a wonderful stay at your hotel. Was particularly impressed with housekeeping staff. Everyday we come back from a well cleaned room. There was one day when we were still in when the housekeeping staff came around and we told her to come back 2 hours later to do the cleaning and she did. Super efficient! Other staff from other departments that we come in contact with - the reception, the concierge were all very attentive and friendly making our stay truly enjoyable.

While generally a pretty solid hotel - though nothing particularly special given the tier save its excellent location - at the moment there's no restaurant or bar, which leaves any social gathering space as limited to the lobby.||Which would in turn be fine, if there were any restrooms. The ones on the 2nd floor are locked after 10 PM, forcing people to head to their rooms, which killed several gatherings over the course of my stay. And during the day, when there was a business event going on, those same bathrooms got pretty dire.||The staff acted utterly flabbergasted that someone might need to use a restroom that wasn't 18 floors away.

Loved my stay here. Excellent room. Love the spaciousness of it and the unique layout that I haven't been in before. Excellent gym. Has everything you need. At one point there were probably 7 guys in there and we could all easily avoid each other and get our own workouts in. Pool is fun too. COLD! Love the skylight. Located walking distance from Fenway Park

The Sheraton Boston - or Sheraton Back Bay - or Sheraton Copley - whatever the heck you want to call it - is not worth the money you spend for the room. Long lines all the time. Waiting until 7:30 pm to get our room cleaned. Fifty percent of the elevators out of service. I could go on but, really, why bother? Next time I will stay at the Mandarin Oriental or any other hotel. It simply is not worth the aggravation here. Honestly, who is in charge of the training??? I do NOT recommend that anyone stay at the Sheraton Boston!

I stay at this hotel every year for an anime convention, and it never disappoints! This time, I had an especially great interaction with Desiree at the front desk--super helpful and welcoming. It really pays to have loyalty to this hotel brand because they always take care of returning guests. The hotel has definitely been showing its age, but I can see the improvements--the rooms have been refreshed, and they're actively working on updating the lobby and restaurant. The gym looks amazing, and they still have one of the biggest perks: the only covered pool in the downtown area (to my memory). Beyond that, the location is unbeatable--steps away from everything and super convenient to the train line. No matter how much Boston changes, this hotel continues to be my go-to stay!

Sucks - even after the "remodel". Dec 11 2024. I knew the restaurants were closed - and it was under construction- but they win WORST BIZ Hotel in 2024 . How can they do a massive remodel but still have dingy/dark halls and a HORRIBLE room. Seriously, whoever designed the rooms never has to stay in them. "upgraded" to an executive suite, the ceiling is super low in entry and bathroom is so narrow I can't open my arms all the way! Follow that up w a dark room & a terrible place to work, and it's so horribly over priced at $400. Didn't care they started construction at 730 am, but would have been pissed if I was on vacation.

They are hosting a Klan meeting Mar 20-22 2025. The meeting will convene at three Boston hotels located close to the Back Bay train station and interconnected by shopping venues: the Marriott Copley Place (RSA), Westin Copley Place (RSA), and Sheraton Boston (SAA) https://www.rsa.org/page/rsaboston2025

My family and I experienced a terrifying and unsafe situation while staying at this hotel on the first night of our vacation. My daughter and I were confronted in the gym by a man while my son in the room experienced someone trying to key into the room . The security provided was less than helpful by devaluing our concern and not being able to demonstrate ability to provide us resolution or safety . We learned their floors lack security cameras including near elevators, they have no direct contact to security and the safety latch on the door was held together with 1 screw. We made the decision to leave late at night as we did not feel comfortable staying . We were told we would still be charged $52 for valet and that they would refund me when able for the room As an avid business and leisure traveler , I have never experienced such an unsafe scenario.

They are under construction. I wish they had said that when we booked. No restaurants or even a pantry in the hotel where we can buy something to eat. The noise is ridiculous. The last day we were here we had a paper under the door that we will have no water. The only good thing is that the hotel is attached to a mall and there are a lot of options to eat and places to go. The room is nice but very small. Big smart tv with Netflix. Big bottles of toiletries in the bathroom which we appreciate. The walls are very thin so we heard the whole zoom meeting of the guy next door.

EXPERIENCE IN GIFT SHOP AND ROOM SERVICE/HOUSEKEEPING This time was an off visit ...First I was at the gift shop. I entered and the No greeting... even a simple HI! The guy was picking at his nails. I greeted him and no response. Then after I chose what I needed and wanted to use my room charge, HE had me fill out the personal form on the clip board. Mind you I can see everyone else's private info too as he continued to mess with his nasty nails!!! Ive been in the gift shop before and this was the first time encountering this individual. Later that day same attitude with housekeeping. No situational awareness. I decided to try out room service because they are renovating the hotel and the restaurant and coffee place is not open. From room service I ordered a small Ceasar salad and onion rings .... $23!!!! Plus tip so almost $30!!! I could have gotten a very nice meal at the Prudential Center or at a nearby restaurant!!!! However, Front desk redeemed this day with their kindness. Thank you Brittany and Gavin ( 5 rating for them)

Multiple TV channels didn't work; I called front desk my 2nd day there. Repairman came to room at 10 PM(about 4 hours later). I asked him to come back next AM. He didn't. Still lack of TV channels on Day3. Called front desk about TV morning of Day 4. Tv working properly evening of Day4. No ice machine on my floor. Ordered a ginger ale from room service and asked for cup of ice. Ginger ale delivered without ice. Ordered room service food 3rd night. Asked for cup of ice. No ice delivered 3rd night. 4th night ordered hamburger which menu stated came with potato chips. Also ordered Cesar salad. Food delivered no potato chips and no salad dressing. Called rm serv. Got voice mail. Waited 15 minutes. No call back. Called again and after 15 minutes got the chips and salad dressing -do 30 minutes after hamburger delivered. All delivered in a paper bag for $44. I can get a hamburger and salad at a drive thru in a paper bag for one fourth the price. Also, empty body wash container in shower on last day. This is my second and last time I'll stay at Boston Sheraton. It wasn't like this when I stayed there in 2023. Stay there at your own risk

We booked two rooms at the Sheraton Boston for one night based on location and price. The hotel is huge and the lobby looked very nice upon first entry. The front desk staff informed us our rooms were recently renovated, and they weren't bad, however the bathrooms were small and the shower head was way too low for anyone over 5'7". The body wash was also empty in both bathrooms. The water pressure was lacking as well. One of our rooms hadn't been cleaned yet when we checked in at 7pm (beds unmade, towels on the floor, trash on the counters, etc.). We had to store our luggage in the closet and wait for someone to clean it. Something was wrong with the AC in the other room. We had it set to 65 and it never made it below 72 and it felt humid. I should have mentioned something earlier, but coming from AZ I thought this was just the norm for AC on the east coast, until I saw how well the AC was working in our other room the next morning. When I checked out, nobody asked how my stay was so I told them anyway about the AC issue. There response was - "if you didn't tell us, we didn't know" so I said "Ok I'm telling you now.." A friendlier interaction would have been nice. I expected more from this hotel and while it served its purpose for our one night in Boston, I wouldn't recommend it to anyone looking for a typical Marriott experience.

This hotel used to be decent but it's now on par with Days Inn or Holiday Inn. The tub was peeling, wallpaper was missing, the door was "frayed" at the bottom. The room was dusty and the desk chair wouldn't stay at a usable height. It was like sitting in the kids chair at parent teacher night in first grade.

$1100 because they can I guess. No room service after 10. One express elevator working. No idea where to get food at 10:05. Sent me to places that were closed.

Thank you, Leo R. for making our stay amazing from the moment we checked in! You turned a stressful situation into a great experience and did so with calm, kindness, and quick resolution. As a lifetime Gold Marriott member, so appreciative of your above and beyond service. If anyone sees this, please give this man employee of the month!!! Thank you!

The rooms are wonderful but he construction demolishes the vibe because there's currently no in-house bar or restaurant service. The wi-fi policy makes you pay $12.99 a day

An announcement to premium Bonvoy members regarding the Sheraton Boston Hotel. Due to the major construction, there is no food or beverage service, and this includes the concierge lounge. I was majorly disappointed when I booked a reservation, and this was not publicly announced by Sheraton. I am pretty sure in 2 years, the changes will be great and the club level will be fantastic but for the next several years, I would highly recommend the Marriott or Westin nearby. My room is older and the furniture and fixtures are from the 1970s. The insulation is good, and the walls are decent for not hearing sounds from your neighbors. The elevators are fast, and the valet parking is excellent. The best part of this hotel is the housekeeping staff. They are outstanding and prevented me from ranking this as a 1 star. Kudos for hiring dedicated housekeeping to perform at a high level on a daily basis. During my very morning check out, the front desk staff was unable to call me a cab nor provide a statement of charges, which is not acceptable!

Attended a convention here and was underwhelmed by the experience. The location is convenient but the hotel looks dated and the service is underwhelming. The bar/restaurant is likely underutilized since this is attached to a shopping center, but that led to a lack of atmosphere and community around convention attendees. The meeting rooms were alright but still seemed quite dated, though the grand ballroom was pretty nice.

I stayed here for a few, during a visit to Boston. There is a dearth of great hotels at bargain prices and the older hotels like the Sheraton lures good renters like me. I don't necessarily want an apartment when I travel but during cold weather seasons it's smart to stay at the Copley with 4 large hotels from which to choose. The Sheraton won out for 3 reasons a) price b) a free upgrade to a water view room and c) its in the Copley where I can walk indoors to many great restaurants, shops and coffee without having to layer into winter clothing. And I loved the experience here. The Sheraton is a large full service hotel. While the hotel is on the verge of a major redesign, I caught it soon enough before the grand update. The rooms were comfortable, slightly older, bathrooms are small but the space I got was more than enough. The daily room service on the top floor where I was upgraded for free was attentive and unobtrusive. You are asked as you leave your room in the morning when you'd like service if at all. I love that. Overall it was very comfy stay. The club lounge was closed this season so excuse the older Yelp photos from previous stays that auto upload as I post this review. Finally, the atypically large heated pool was a bonus after morning yoga and exercise. End of Yelp.

The Sheraton Boston Hotel is in an ideal location for many possibilities during a weekend getaway, whether you want to catch a Sox game, visit Back Bay, or head downtown. The hotel itself was under renovation during my stay, so the lobby and dining area were closed, however, this did not take away from the comfortability of my stay. My renovated room, while small, was extremely clean and comfortable. The rates are competitive and the front desk staff are extremely friendly.

Front desk has easy check in, the hotel was clean and clean and comfortable. I would stay here again. Parking is $30-$35

If you're looking for a solid hotel that's close to the finish line for the Boston marathon, and easy access to the Hynes convention center (without waiting in that line for the expo) this hotel is a great choice! It was my first time staying here as I made a last-ish decision to be in Boston for marathon weekend and pretty much everything else was sold out (or super outrageous). I booked my hotel via the Marriott app for the best deal. I had hoped to check in earlier than 4 pm but my room wasn't ready and there was an upgrade that was a little more but I didn't need that kind of space. I checked my bags in with the concierge and went out for some sightseeing, as well as the expo. I got a call about an hour later saying my room was ready so I went back and checked in. Super easy. They are undergoing renovations so some of the restaurants aren't available but they do have a limited room service menu. However the Prudential center is right next door as well and they have so many food options to choose from. The room was clean. I was on the 22nd floor with a view of the street below. I ordered room service one night it came super fast and was hot. And the most important was the price was right. I checked out via the app. Checked my bags again with the concierge and walked over to watch my friends run the marathon. I was right on the corner of Hereford and Boylston. Amazing!

I attended a convention here from Aug 24-26, 2023. The main Grand Ballroom, and breakout meeting rooms were all spotless and set up cleanly. The breakfast and lunches served were delicious, and the staff were accessible and accommodating. The bell desk and gift shop staff were also pleasant to speak with when a break during meetings was needed. A great place to host a convention for sure. Location was great too and the porte cochere provided a much-appreciated shelter on rainy summer downpours!

Been staying at this hotel regularly for 20 years. It co times to spiral down, and this will be my last time for a while. The club lounge is permanently closed so the Marriott offers its premier guests complimentary in-room dining. Sounds good but it does not work. First, after you review the menu and call the extension, no one answers the phone. On Saturday, it took 20 minutes for someone to answer. On Sunday, I had to call front desk management to physically go over to the dining people to remove the automatic message that the in room dining was closed. When I finally did speak with someone, I could not place my order because the on-line me he did not match what was really offered. Numerous items were unavailable. What a blunder by Marriott/Sheraton management of this hotel. Very disappointing.

We've stayed here a few times now as this has been our conference hotel, but I will echo what I previously wrote in that I wouldn't stay here again if I could avoid it. The location is great and the room was clean, but the bed was very uncomfortable; the mattress was hard and the sheets were scratchy and very poor quality. The heating was also terrible in the room, which is not a good thing when you're in Boston in November. Avoid this one if you can.

The room was decent but the bathroom was pitiful. I had to remind myself this was a Sheraton and not a motel. I always carry shower shoes but this hotel should provide them with a tub like this. The quality of Sheratons are declining.

Things were just ok. Beware! This hotel is under construction. We reserved a 2 double suite and we stepped back into the 80's. Very crowded in the entire area. Ride share is the best way to get around. There is very limited parking and pretty pricey. The staff was friendly, but if you make reservations make sure you specify the remodeled rooms. I can't comment about the restaurants on site because we ate outside the hotel.

I'm going to give the Sheraton Boston Hotel a solid 4.5 stars. I'm not sure WHY the reviews in 2022 were so low, but I'm going to come on here and say that my husband and I had a wonderful experience. We booked our reservations in advance prior to knowing if we would get into the Boston Marathon - just in case the rates went up. We were glad we did because they were full / no vacancies weeks afterwards. The hotel is about 20-25 mins from the airport. We took a Lyft/Uber from airport to hotel and it was smooth (other than the normal Boston traffic during rush hour). The hotel check-in process was easy - we were given the 29th floor and the views were spectacular! Our large King bed was comfy, lots of drawers, outlets for chargers, HUGE TV, spacious bathroom and wonderful room accommodations. We front desk staff were communicative, very fast when we called down and asked for things, the cleaning people were friendly/polite and helped us get some supplies that we needed. On the 5th floor, you'll find the pool (great for families), pool lounge area, towels readily accessible, a strength gym room (weights, yoga mats, gym bench, etc) and a cardio room (think treadmill, Peloton bikes, elliptical machine). I used the gyms everyday and glad that they had these available as the weather was COLD and I didn't want to run outside! The reason why I had to deduct 1 star was because both Peloton Bikes were broken (the seats would not adjust). I saw the maintenance man working on the bikes but it was discouraging as one of the major factors of us booking this hotel was because they had Peloton bikes available. Please fix asap! The lobby area of this hotel is HUGE! Extremely spacious if you don't want to spend your free time in your hotel room, lots of seating, chairs, tables and they have a Side Bar area with TVs, food/dining/breakfast options. They have a large bathroom in their lobby as well! The best part of these hotel is that it is centrally located. There are various entry points and you can get to multiple Boston landmarks from this hotel. You can easily get to the Prudential Center / Mall (there is a Sweet Greens, Blue Bottle Coffee Shop, Pressed Cafe, and Eataly very very close to the hotel) and you can also have access points to the main streets of Boylston and Newbury! 4.5 stars out of 5, would recommend to family and friends. I would stay here again!

This hotel really needs to completely shut down during their renovation. We stayed here for a conference and the hotel was miserable. No lobby, no restaurants, no bar, and the rooms are very outdated. We also left one day early because we found a bed bug in our bed. When they came up to look at the room, they apologized, but that was basically it. No added points to our Marriott rewards account or any offers to cover our new hotel room. As a Marriott Titanium member this hotel is unacceptable. See photo of bedbug.

Over $4700 charged to my credit card. No restaurants, drilling and hammering above my head. We did not learn of no restaurants because of renovations until the night we arrived. We did not learn of the construction until woken by drills and hammering from the room above us. I came here to see my daughter graduate college right after a horrific car accident. My heart sits behind a broken sternum and is being hurt further from the vibrations. If it vibrates too hard, I will literally die. We called down to the front desk to ask them to stop until we leave tomorrow and they said no. They lied and said they sent emails. No. They did not. They did not lower the fee, we received no points, and they did not comp any nights. Disgusting. Do NOT stay here.

My god they are rude. Amy cancelled what she thought was a duplicate reservation. That ended up clearing my entire stay with them and the charge for my stay didn't show up on my credit card nor did it show up on my Marriott account nor did I get points for it and nor was I emailed a bill. I called to explain and the woman had such an attitude telling me to contact Amex. I told her Amex would tell them to charge it properly so it shows up. Finally she agreed to call their finance department to put the charge properly through. Something about them billing me twice (which obviously is not he case because my pending charge disappeared after she removed a supposed duplicate reservation). Then she told me I would have to request the missing points myself with the bill she just emailed that I finally received (I had called a week ago to the main line and got no bill then). Absolutely no apologies, no accountability, incredibly rude staff. You could not pay me enough to stay here again, even if the stay is free.

Stayed here for one night on a business trip. The hotel was nothing special but fine for one night. I was upgraded to a one headroom suite upon arrival. Bedroom was fine and the bed comfortable but the bathroom was super small. The hotel could use a renovation. The furniture is dated and the enamel on the bathtub in my room is peeling making it uncomfortable to step on. The television in the parlor did not work at all. For food and beverage, the market is open all day and offers limited menu options such as pastries, soup, salad, snacks and sandwiches. The restaurant and bar opens for the afternoon/evening at 4:30 PM, however menu options are very limited. They offer cheese, a turkey sandwich, and a few other light items. I highly recommend going out of the hotel for food. There are several options within walking distance. Overall, the hotel isn't terrible, but it's certainly not amazing. The front office and market personnel were very nice. I would stay here again before a short trip.

To say that this hotel is overrated is an understatement. The location and the customer service is the absolute only reason they got two stars. To lead with the positive, the location to Fenway, Newbury street, and the gorgeous walk through beacon hill to downtown is awesome--but it ends there. Upon arrival, there were dirty dishes outside of our room door, that stayed there 48 hours until I called to have them removed. The room was filthy, there were stains on the sheets, there were gnats/fruit flies all throughout the room, the bathroom had mold and the bath tubs had cracked/chipped paint. The AC didn't work appropriately, the hallways had plates and dishes up and down the doorways (for days). When I called the concierge desk to let them know of the bug situation, David was extremely helpful and moved us rooms. But when we got to our new room, there were also bugs on the walls there. It wasn't hot enough in Boston yet for this, and this is supposed to be an affiliate of Marriott. We paid more than $1400 to stay in this bug infested dump. Disgusting.

Easily could be a 5 star hotel but sadly resulted in a generous 3 stars for me. This hotel is in a great location and connected to the convention and prudential center which is super convenient. However, I waited in line to check in at 4 to be told that my room is not ready. I was a little confused by this because I've never experienced this before and the woman was so curt with me. I asked for an ETA and she told me all the rooms are dirty and are not cleaned so she had absolutely no clue- that was alarming to me. Luckily I didn't travel too far to get here but I immediately felt bad for people traveling with small children or from far away to be told this. She also found a point to tell me that "check in STARTS at 4 and that it doesn't mean you GET a room at 4." After nearly an hour waiting I finally got a room. Our room was a cute suite and overlooked the city of Boston on the 25th floor. For scenic views I would say 5 stars for sure. However though the bed was decently comfy the sheets were very uncomfortable and scratchy. For the price you pay I would expect the bedding to be a bit more comfortable. Overall, I think the staff needs to be a bit nicer, management needs to get their act together to get rooms available BY 4, but all that aside and considering the great location and nice room- I would give this hotel 3 stars.

This is a 2.5 star at best, and only after taking into account its location. The shower had almost no pressure, the tub was dirty, the safe didn't work so we had to carry around our valuables, and the staff is indifferent (the staff here was much nicer before the Marriott merger). On top of all of that they were under UNDISCLOSED obscenely loud construction, the lobby was boarded up, and there were mice running around. Stay away!

The staff here are incredibly rude, some seem to be nonverbal altogether (not sure if it's specific to this hotel or the entire city because...my god.) I was here for a conference and had nothing but problems from the second I checked in until I decided to check out a day early, move my flight up and go home. I used a Lush bath bomb Thursday evening shortly after I arrived. The tub still hadn't drained properly by Saturday morning. I tried calling guest services (which seems to be an oxymoron in this case) and couldn't get anyone on the phone so I left a handwritten note. When I checked out and the woman behind the counter pointed out I was leaving a day early, her only follow up was "You know we're still going to charge you, right?" Not a single question about the quality of the visit. It's sad when a guest would rather spend hours in an airport waiting for their flight, rather than stay a second longer in a hotel they didn't even pay for.

Had a half hour to spare waiting for family to finish checking in. Good, quick and polite service with food and drinks. I was sitting at the bar. Would come back next time.

This is what you get for 380 USD per night. A filthy broken tub. The pictures speak for themselves. You would not even get that at Motel 6. Three different rooms, same problem!! Mind you, they were supposedly closed for "renovation" for 1.5 year. Can you believe people??? The list of negatives is too long to continue. Stay here at your own peril.

The only thing this hotel has going for them is it's location in Back Bay and it's proximity to the HYNES Convention Center and that's why it's so expensive to stay here.....I cannot believe this hotel is a Sheraton lol. The rooms are severely out dated and plain. The walls are so thin you can hear everything that goes on in the hall. My room had 1 outlet to use on the desk. No charging capabilities on the nightstand. You'd think for $300+ a night I could charge my phone in more than one place in the room. When I called the front desk to ask if they could provide an extension cord he said "sorry the hotel is outdated"

I can not recommend this hotel. The only reason we stayed here is because I'm moving my kid into a new apartment at Berklee. The rooms are small and the bathrooms are tiny. When we first checked in they gave us a room next to an elevator. I'm supposed to be a Marriott Bonvoy Gold star customer. Little good that did me. They did change our room upon request but they should never have put us in that room to begin with. Valet Parking is $70!! I found out you can self park in the same lot for $35.

I stayed there for two nights in October 2023. The location, amenities, and service met all my expectations. Coming from California where flow restrictors on showers are mandatory, it was a great luxury to take a shower at Sheraton Boston where the water flowed robustly. I found no areas of complaint for which I might have deducted from the five star evaluation.

I was recently in Boston for a tradeshow and stayed here. The Hynes Convention Center is connected to the hotel so it made for a great location. Its also connected to the Prudential Center which has shops and restaurants. Overall it was not a bad stay. The room was nice but the bathroom was sad. Definitely time for a remodel. You could see where the bathtub had been repaired in several places. The shower head was pulled out of the wall. You had to hold the handle down on the toilet for it to flush fully. Also, on my last night, the fire alarm went off at midnight. They made several announcements over the next 10-15 minutes. Luckily we did not have to evacuate but it was definitely scary. Turns out it was something to do with steam in one of the kitchens. They did put a note under my door overnight apologizing but it still was an inconvenience. I did have several food purchases from their Market store which were not bad. Had the lobster roll. It was good chunks of lobster, nice flavor, fresh bun. Also got a soy pumpkin spice chai latte. It was not really pumpkin flavor but it had a nice chai spice to it. Good location, just need to remodel the bathrooms and make sure their fire alarm works right.

Wish I could give zero stars. Offered free "in room dining" but that was a lie. No one answered the phone. Had to walk to starbucks to get food. This is not a hotel, it's a trash box. They don't csre about guests or service. DO NOT STAY HERE.

I stayed here with my boyfriend on a weekend trip to Boston for our anniversary. We were upgraded to the club level and thoroughly enjoyed our stay. The room itself was newly renovated and all the facilities looked new and clean. However, when we entered the room it smelled like bad BO that didn't dissipate until the very end of our stay there. We were both too tired to complain about the smell but otherwise our stay was very pleasant. We had access to the club lounge, which had incredible views. Food, snacks, soft drinks, and coffee are available throughout the day in the club lounge, small snacks are also available late at night--a blessing since there isn't much around the hotel at night. The location of the hotel was also amazing, connected to the prudential center, you have access to the T. You are also within walkable distance to a lot of the sights in Boston.

This property needs to be closed, rebadged, significantly renovated or some combination of the above! The room decor is circa 1982, you can hardly turn around in the guest bathrooms, they closed their Starbucks, they don't have a restaurant/bar. Staff said that they haven't reopened their Concierge Lounge following Covid! Who still uses the Covid shutdown as an excuse for limited services? How is this still considered a full service hotel? I was there for a conference. Attendees referred to it as the "Shitaton Boston".....it's time Marriott. Put it out of its misery!

Location was good being connected to Prudential shopping center. When it rained we went through prudential center to get to the T. You can also get to Amtrak backbay station as well without walking outside. Room was okay. Bathroom could use a remodel. Tub had a lot of chips and had rusty spots.

The best thing about this hotel is the location. In the Back Bay it's about a 20 minute walk to Fenway Park or the Public Garden with restaurants and a Trader Joe's all close by. The room has a comfortable bed, a mini fridge, a safe, the shower has good water pressure and the housekeeping staff are friendly. Now for the cons. Despite being in a good location the view from my room was of the side of a building...very disappointing. The bathroom is very small, the room does not have a microwave, the indoor lighting is limited (a ceiling light near the door and one lamp for the entire room) and the remote control for the television does not have any numbers on it so the change channels you have to go one channel at a time which is inconvenient. Overall, this is a good hotel but it is not impressive.

Best hotel ever, nice staff, nice accommodations great food nice elevator and big with nice escalators

I'm currently lying down the sheets feel like I'm in the Everglades sitting on Sawgrass up with 50 kn in my neck due to the stiff pillows in the pillowcases that feel like Charmin ultrasoft, this is purely unacceptable from a hotel, and would avoid at all cost. Additionally, the gym is called the cardio room, which is purely embarrassing, as well as the pool being closed haven't tested out the food quite yet but previous indicators have shown me it probably won't be good at all. I came here on a school trip looking for to have a great time. This hotel ruined it for me. I hate my life Sheridan why can't I find a wife my wife left me three years ago and I came to the Sheridan to have a fun time but instead I got shitty pillowcases.

Room was not up to the standards expected - damaged bathtub and bed frame, for example. Poor water pressure in the shower. Poor customer service. Major billing error made with little/no effort to resolve the issue- very stressful with little concern by the staff.

Checked into the Sheraton Boston last night, I walked into the bathroom and the floor was full of hair. It seems like they didn't clean the room properly after the previous guest. I called the front desk and informed him, but he didn't do anything and wasn't very friendly. I'm paying $350 a night and have to pay $29 extra for breakfast and have to pay $10 per day for Wi-Fi. I had very high expectations for the Sheraton Boston.