Sheraton Cascais Resort

We were greeted with superb hospitality upon arrival and checking in was seamless. They allowed me an early check in since I was a bit earlier than expected, which was appreciated after a long flight. Breakfast was fresh and delightful every morning and the Japanese restaurant attached is a great option when you don't feel like traveling away from the resort. Rooms were clean and equipped with everything needed. Strange occurrence: while dining at breakfast, my guest texted me that guest services came to "refill" the mini bar with candy that we had never seen and certainly had not indulged in. I'm wondering if someone in housekeeping is eating snacks and charging it to the guests account. This was quickly addressed and removed from my bill, ultimately. I can't say enough about engagement with most staff. Everyone was pleasant and professional. We'd like to send a special thank you to Lara. She was funny and quite helpful in assisting us with navigating the area. Best of luck in your studies! Like Arnold Swartzenegger, "I'll be Back" 😉

We are here now. Arrived yesterday- so there us likely to be a follow-up to this later.|Firstly. This place is lovely, clean, modern and the staff greeted us warmly and respectfully.|The reason for this early post is because I queried the daily fee deducted and was reassured that this is always returned. However, because of the concern raised on here, we declined to give card details for that purpose. That was fine too, although we cannot charge anything to the room, as a consequence. We have to make individual payments. Neither can we use the online system for booking dinner/ spa reservations etc. We'll see how it goes...

We stayed 3 nights at the Sheraton Cascais Resort and really enjoyed our time here.||They call themselves a resort because of the extensive gardens, peaceful location, and large pool. It’s a pity they don’t offer a shuttle to the beach or have an adults-only pool (see below) — that would make the “resort” title feel even more deserved.||Our stay itself was fantastic. We were upgraded to a beautiful and spacious suite, and the staff was very attentive throughout.||It’s clearly a family-oriented hotel, with a large playground and even babysitting services. Perfect if you’re traveling with kids and want to keep them entertained. If, however, you’re looking for complete peace and quiet, this may not be the best fit.||We had dinner at the Japanese restaurant Yakuza — an excellent experience. Not cheap, but the quality was top-notch.||Also, don’t miss ordering a drink at the reception bar. They’re outstanding.||The resort is located in a residential area, so you’ll need a car or taxi to get around. They also rent out (electric) bikes, which make it easy to cycle into Cascais.

The Sheraton brand in the UK is synonymous with quality, style, and modern. ||The Sheraton Cascais was in very extensive grounds. The bedrooms were very, very spacious, and the hotels cleanliness was second to none. However, other aspects of this so-called "5 star hotel" were definitely not. The main bugbear breakfast. A fiasco of a 3 star hotel. Often food running out, cutlery not placed on tables meaning guests "pinching" from other tables, including myself. It was quicker to do that than wait for staff who seemed either frantic or others who couldn't be bothered. Tables remaining left with dirty dishes.... I had a small request for reception. It took 2 attempts and waiting for housekeeping for over 2 hours to achieve.... The pool bar VERY expensive, a rip-off. For example, 2 hamburgers costing around £50!!!! I kid you not..hence why the pool bar often remained empty. The hotel was classed as a golf resort. In reality, the hotel was frequently occupied with families and children who frequently overtook both the pools. Not the quietist of places. Also, hotel advertising regular shuttle to Cascais. When we enquired at reception was told no not this year! We also read that pool towels to collect from reception, who said no there's a change...the pool bar to collect. Communication was also poor at the hotel.||End result? My partner and I somewhat disappointed. This is definitely not a 5 star hotel, and I've stayed at many.||Room for improvement!

This is not a 5* experience.|Having visited in 2024, I returned hoping to have a lovely few days to end my vacation. What seemed like quite an exclusive resort in 2024, feels a little less so this year. The hotel felt overcrowded and service 'fair' at best. Breakfast is chaotic and staff repeatedly clear out your tables, taking your coffee/ drinks away, when you leave your table for seconds to get more food as they are trying to turn tables around for guests. Long queue to get a table at breakfast - I have not seen this at any other 5* resorts.|Given the price per night, one would expect a much better experience. The resort is not walkable into Cascais centre. Sheraton used to provide a hourly shuttle service into town last year (and I believe still advertise this on their site) but this service is no longer available. One would therefore need to have a car or rely on Ubers/ Bolts to get around. |Some personnel (Leonardo at Reception) are superb - thank you Leonardo. He is attentive and polite and no request is too much. Other staff, especially at the Pool area/ bar seem disinterested and hassled. |Certain things in the hotel rooms could do with an upgrade - such as the TV and perhaps some of the furnishing. In this day and age, it is almost unfathomable for a TV in a 5* hotel to not support streaming services. |The extra bed set up in the room is rock-hard and extremely uncomfortable.|The pool remains the best aspect about this resort. However, on my first day at the pool, I found glassware left all around the pool area (and not cleared away) and also noticed some guests smoking and vaping.

Room was perfect as was housekeeping and room service. Breakfast ok if you went early, chaotic when crowded. Beautiful grounds BUT frankly in tge middle of nowhere so if you don’t go there with a car you spend so much time going to the town of Cascais let alone Lisbon. Definitely not a good choice for someone who wants to visit this beautiful part of the country.

This is a nice hotel, but seems more like a 4-star. The only activity at the hotel is the pool. You must Uber or rent a bike to get anywhere close. Staff was friendly. My room never did cool down after they said it was fixed, but they brought me a portable fan. Room was noisy over their garage.

We really enjoyed the location of the hotel – it’s excellent for exploring Cascais. The rooms are good, spacious and comfortable, but they don’t quite feel as luxurious as advertised. We were disappointed with the pool – it’s beautiful and large, one of the main highlights of the hotel – but unfortunately it’s not heated. This information wasn’t mentioned at the time of booking. One of the main reasons we chose this hotel was the pool photos, as we wanted our young daughter to enjoy the summer days in a warm pool. Unfortunately, the water was too cold for her to enjoy it. On the positive side, the staff were extremely friendly and helpful. Always smiling, they were proactive and really did their best to assist us in every way. That made a big difference in our stay.

Great hotel with luxurious big room. Great staff. It's like a little golf resort. It's really cute.

Disappointed because of the prepaid breakfast option. Bought it for two days. Its an extra 20 Euros per person per night!. 40 Euros! Couldn't use it for the first day because we woke up too late for breakfast. Then when I asked T**** if he couldn't compensate or do something about the 40 Euros, T**** said there is nothing he could (or would) do. Maybe he could have asked me for my room number to confirm that we didn't eat breakfast. So, in the future, don't buy the breakfast option in advance. Based on T**** lack of interest in knowing my room number, it seems that you could probably just stroll in and eat. As a side note, the maid didn't refill my coffee and I had to ask for the regular, non-decaf coffee and for the two daily complimentary water bottles. On second thought, don't stay here. You are betting off staying in town instead of being held hostage in this remote, expensive, badly trained staff at this hotel.

Th resort is amazing and the people are extremely nice. I would love to come back. The two restaurants on the premise are awful at best. Would not not recommend; food is bad, service is lacklustered, and just a bad experience. Waited 45 minutes for an entree and then it came wrong. My family and I came in at 8 pm and didn't eat til 9:30, the restaurant was pretty empty. Stay at the hotel but stay away from the restaurants, specially dinner.

Disappointed with our experience just attempting to book with them. It was for potentially a long-term stay. For some strange reason being a platinum member doesn't mean anything. In fact, we drove from the EXPO area, across town, to see what it would be like as we generally love the Sheraton experience. Tried several times to get a straight answer about arrangements and prices. The young man suggested we talk to so and so...We did. Again told to call back the next day. Meanwhile, we had to get out of the airbnb that we were at. Finally, after our 4th attempt, we got some sort of clarity but were exhausted from the experience. I believe this involved 5-6 hours at this point. This doesn't happen at other Sheratons. All in all, the gist was whether or not it worked for them. We asked to speak with their seniors but were always unavailable...and with some disdain if we asked. It's their way... The facility is also a time share place. It's calm out there but it's isolated 12-13 minutes to any sort of civilization. Food for thought...

We were given an upgraded room because we are Starwood/Marriott owners which was really nice. However, we asked for ice and was charged 5 euros for a small bucket. Only place to eat for lunch was the glass terrace. They were only serving buffet...32euros a person for a very meager salad selection, two entrees, and a few desserts. Definitely not worth the price! Yikes!