Sheraton Cebu Mactan Resort

Modern Rooms with a Few Service Gaps The rooms here are excellent—the doors feel high-quality and "legit," and the lack of carpet makes the floors feel much cleaner. I loved the unique bathroom layout with the shower and toilet separated. However, the bidet could definitely be improved. On the service side, the 24-hour housekeeping and van rentals are incredibly convenient. That said, I was disappointed during check-in; there was no effort to look for suite availability despite Expedia showing rooms were open. Also, a heads-up for the beach: it is very small and rocky, so swim shoes are a must. Given the Sheraton name and this beautiful location, I expected a much more robust selection of on-site water activities. Unfortunately, it was quite disappointing. We rented three jet skis, but they are managed by a third party rather than the hotel; even though the staff were friendly, we had to wait over 30 minutes for them to arrive. Additionally, the pool and beach areas felt very cramped. The sun chairs are placed so close together that it feels crowded even on a normal day. The breakfast buffet was actually quite decent and a good start to the day. However, both the in-room dining and pool menus felt a bit limited and basic. It would be great to see a few more creative or diverse options for those dining outside of the main restaurant. While there is a bar on-site, be aware that the liquor selection is quite limited. Additionally, expect to pay a premium price for what is available—it definitely felt like you're paying an 'extra buck' for a very standard range.

⭐️⭐️⭐️⭐️ I stayed at Sheraton Cebu for four days and had a wonderful experience. The stay was very comfortable, and the hospitality truly stood out. Although they don’t have many Indian vegetarian options on the menu, they happily prepare vegetarian food on request. Special thanks to Chef, who was extremely kind and attentive. After I mentioned the limited options on the first day, he personally asked what I’d like for breakfast the next day and made sure everything was prepared perfectly. The food was excellent — one of the best sandwiches I’ve ever had. They were very careful with preferences, even ensuring fries were made in fresh oil as requested. The effort and care from the chef and staff were truly commendable. Great stay, great food, and exceptional hospitality. Highly recommended!

I'm not sure how to say this, but essentially I really liked the hotel, but I didn't care for the resort. Does this make sense?||In regard to the hotel, we found our room to be clean, spacious, well equipped and comfortable. The WiFi and A/C were strong, but the TV does not offer streaming services. The breakfast buffet was great, and our dinners at the hotel's 2 restaurants were very good. The staff was very nice, and the hotel was well located close to the Cebu airport. Lastly, the gym was well equipped and even has a yoga room.||Pertaining to the resort, there are simply not enough chairs around the pool or on the very small beach to accommodate the number of guests. Also, some of the chairs are only available to the resort members, but not the hotel guests. Also, while the view from the front of the hotel is quite nice, the view to the back of the hotel is awful.

Love how friendly and accommodating everyone is. From the moment we enter the resort and until the end of our stay. It was indeed remarkable. The concept of the interior is unique especially in our room! Worth the stay, we'll definitely come back.

Beautiful hotel with the most amazing warm staff. Room was perfect, with large waterfall shower and freestanding bath. Chair on balcony and armchair in room. Smart samsung TV to connect devices. Resort Beautiful and food great. Reasonable prices, but cheap. No beach to walk along and only shop/cafe walkable was a 7-Eleven, so it's isolated. 20mins to Airport by car.

LOVED my first day! Incredible staff - so appreciated the warmth from the man who opened the gate to every person I met. Beautiful room, enjoyed the beach. Improvements could be made: terrible WiFi in my room. VERY small portions for food- Cesar salad was miniscule and just lettuce with chicken- much too expensive for what you get. Location is super far from restaurants and would be an unpleasant walk- Google Maps is deceiving. Lighting in room is not very functional. It is ridiculous that only 2 staff were at desk at check out time- I have been waiting 20 minutes to get credit for the deposit I left when I arrived. Very small gym for such a big hotel. Not sure I would stay here again.

We stay at this hotel 3–4 times a year whenever we visit the Philippines, and it always feels like coming back to a familiar place. The staff are amazing and consistently welcoming, the beach is beautiful, and I really enjoy the pool exercise every morning at 10am. One of our favorite parts of the stay is breakfast, where we get to see staff members who have become so familiar to us over the years. They truly make our stays special, and we always look forward to staying at Sheraton on our future trips to the Philippines 🫶💝🌸

A very nice resort, one of the top three in mactan, the Dip restaurant very good indeed, great cocktails, top quality food. Compliments to Dee Mark a very helpful waiter|Cien is ok for dinner but even by local standards the wine way overpriced to the extent nobody has it which spoils the dinner. |The pools are very good, the room is fine however the movie channels just repeat the same movies. Maybe have netflix or something available. |A design fault on such a new hotel is the account in the room switch is super loud even on a low setting.