Amy P.
Google
We stayed at the Sheraton Cebu Mactan for 15 days and overall had a very enjoyable vacation. The standout of this resort is truly the staff — everyone we encountered was friendly, welcoming, and consistently went above and beyond to ensure we had a great stay. Honestly, can’t say enough about the staff🤩
The rooms are a good size with comfortable beds, and the ocean view is absolutely lovely. Waking up to the water and ending the day on the balcony listening to the waves with a drink was a highlight. While the room was cleaned well each day, the chairs in our room were old and stained and could benefit from being replaced. The balcony itself is quite narrow, with only one chair and a stool, though it is possible to bring out a small chair from inside the room. A drying rack on the balcony was very helpful, especially for swimwear.
The resort offers a daily buffet breakfast at 5 Cien, which has an impressively wide variety of food and drinks. 5 Cien also serves food throughout the day with a solid, reliable menu. Poolside service is excellent, with a wide range of easy pool food that can be ordered and delivered directly to your chair. There is a poolside bar (DIP) as well as Buhi, a bar overlooking the ocean. DIP also functions as a slightly more formal restaurant with Japanese and Peruvian-inspired options. We enjoyed our New Year’s Eve dinner at DIP Nikkei and it was incredible. Additionally, there is a café in the main lobby with light food and drink choices.
One small but noticeable issue was that the resort regularly ran out of items we found surprising, such as lime, watermelon, Aperol, Campari, hamburger patties & various other ingredients that made it impossible to get signature drinks or pastas on the menu. The day the resort ran out of watermelon the F&B manager did send us complimentary fresh juices when the watermelons came in so that was a nice touch. It actually became a bit comical that almost every day we were told that they were out of something. To be fair, we were at the resort from December 18-January 2 so the holiday *may* have impacted the availability of food.
The resort grounds are beautiful, featuring two infinity pools and a beach area, all with sun chairs and fresh towels provided. Snorkel gear can be rented and fish food purchased for a small fee, and the snorkeling was fantastic.
The hotel provides three bottles of water daily, along with shampoo, conditioner, body wash, moisturizer, and toothbrush/toothpaste kits. No cotton pads or q-tips provided.
There is a nurse on site who can help guest connect with a doctor to obtain a prescription and she supports with the entire process.
This is a very family-friendly resort, which also means it can be quite loud at times. The pools are often busy with floating toys, water guns, balls, and lots of splashing. If you want a good spot near the pool, it’s best to reserve chairs early in the morning, as they fill up quickly. There is also a gift shop selling jewelry, clothing, swim gear, local items. This shop does sell sunscreen/aftersun and a handful of other personal items.
Unfortunately, the very end of our visit was quite frustrating. We had requested a 3am wake up call that never came. We went to check out via the tv system but noticed a note under our door that noted a discrepancy of 20, 000 pesos more that we owed so we went downstairs to check out. We were in the lobby at 3:15am as we had arranged a car to the airport for 3:30am but did not get served until 3:30am. There was no acknowledgement or apology that our wake up call never came even when we pointed it out (twice). The attendant couldn’t explain the discrepancy in our amount owing and kept asking us to check our bill (15 days of unitized charges), however, our issue was not with specific charges but why there was a discrepancy. We did not get checked out until 3:40am making it a 25 minute process which seemed ridiculous at this time in the morning.
