Sheraton Gateway Hotel in Toronto International Airport

The service here is outstanding, particularly Jin in the Club Lounge who deserves a special mention for his genuine friendliness and witty banter. We absolutely loved it. Our club room on level 6 was spotlessly clean and very quiet, and the entire vibe of the lobby area is really nice. It’s spacious but not echoey, warm but not crowded, and bright without glare. We were only here one night before a flight out of terminal 3, but this would be a great place to stay if you’re visiting Toronto as the city centre is an easy fast train ride away. I’ll be recommending this hotel for sure, particularly the Club rooms. Thanks for a memorable and fabulous stay.

I stayed here years and years ago and found this hotel to be a bit drab. However I recently stayed here a couple of times while in transit and wow what a pleasant surprise. It looks polished, newly renovated and the service from the staff was excellent. It is a bit of a hike from terminal 1 domestic flights to get to the hotel (need to take the tram) I suggest hiring a porter service for $30 to help you with luggage, it makes it so much easier. Rooms were clean, view of runways were great Service from bell staff, concierge and front desk were all consistently great. Luggage transfer from hotel room pick up to porter service to check out was seamless. Thanks for a great stay and a wonderful transit experience. I’ll be back for sure.

I stayed here in June after missing my connecting flight due to some changes. I checked in quite late around 11:30pm and was set to leave at 4:00am. The front staff was super friendly upon checking in and offered a small discount as I was only there for a few hours. The wake up call was very helpful with my schedule and the location made it very easy to get back to my early morning flight. The room was clean and comfortable with a modern design. They were also able to provide me with all the amenities I needed. Overall a wonderful short stay with Sheraton!

This Sheraton is an oasis within the Toronto Airport. It is quite difficult to get to from baggage claim. You need to take a tram when switching terminals, but the signage is not clear about this process. Once you arrive at the hotel, you enter a warm & inviting lobby. While we were here, they had it beautifully decorated for Christmas. Check-in is divided by status, which was greatly appreciated, making the process smoother. The front desk staff was kind and offered us an upgrade to a beautiful, large room with a runway view. The room was clean and came with a variety of amenities. What stood out to us was how quiet the room was despite overlooking the runway. We were also provided with club lounge access, but due to the time and our exhaustion, we were unable to properly enjoy the lounge, pool, or breakfast. We cannot comment on the prices here as we used our Marriott Bonvoy points to book this room. The Sheraton Gateway was our saving grace after arriving at the hellhole that is YYZ. Thank you to the kind staff for making our stay as stress-free as possible.

Probably the best airport hotel I've ever stayed in. The vibes in the main foyer, lift lobbies, bar, and the Club Room (with bar) are cozy, yet spacious, with tons of well thought out work/meeting spaces. The staff are welcoming and thoughtful - shout out to Jin in the Club Room, whom made our visit extra special! The delicious Club evening hors d'oeuvres are very much worth a look too. Also worth mentioning is the availability of power outlets and the adjustable sit/stand table in the King Club room that we stayed in. At night, the room was very quiet. I'll definitely be recommending this hotel for stop overs or even visits to Toronto (short train ride into town). Thank you!

Very nice! I loved the pool and the hot tub had POWERFUL JETS! Not to mention both the hot tub and pool are huge! Rooms were clean and the washroom smelt nice and looked hygienic! Came with free drinks. Lounge room was clean and n cheap. $75 for a fam of 4

I stayed two times, one night each flying internationally. The staff were nice and efficient. The room was large, clean, and had a mini fridge. The bed was very comfortable. The shower had good pressure. The TV had lots of options of live TV as well as streaming your own service account. There is a second deadbolt and flip lock. The elevator requires a room key to operate.||The hotel is located off of the departures floor, right accross from the big Canada flag sign fir Nexus, etc security. There are literally no signs from arrivals and I had no idea how to get there when I got off the plane. I found it from trial and error. It is connected to the airport via a walkway (the same one used for the trains). There is a 24/7 Wendy's not far from the walkway on the airport side, which was great to discover after a long flight, arriving late.

Great location inside the airport, connected by the airport train to different levels.|Rooms are fine, very clean, with comfortable beds and pillows, but nothing special, unfortunately they have carpets (so those with allergies like me, we should be careful). Also, carpets (not in very good condition) in the halls. The bathrooms could benefit with some renovations. The bare minimal toiletries. The service was pretty bad both at the front desk and at the restaurant. This is quite an expensive hotel for the service that we got. I am a silver member of Marriott, and that does not mean anything. Not even to have two bottles of water. We had dinner at the restaurant. Food was mediocre and not a good selection of drinks.