Sheraton Gateway Hotel in Toronto International Airport

I stayed here in June after missing my connecting flight due to some changes. I checked in quite late around 11:30pm and was set to leave at 4:00am. The front staff was super friendly upon checking in and offered a small discount as I was only there for a few hours. The wake up call was very helpful with my schedule and the location made it very easy to get back to my early morning flight. The room was clean and comfortable with a modern design. They were also able to provide me with all the amenities I needed. Overall a wonderful short stay with Sheraton!

This Sheraton is an oasis within the Toronto Airport. It is quite difficult to get to from baggage claim. You need to take a tram when switching terminals, but the signage is not clear about this process. Once you arrive at the hotel, you enter a warm & inviting lobby. While we were here, they had it beautifully decorated for Christmas. Check-in is divided by status, which was greatly appreciated, making the process smoother. The front desk staff was kind and offered us an upgrade to a beautiful, large room with a runway view. The room was clean and came with a variety of amenities. What stood out to us was how quiet the room was despite overlooking the runway. We were also provided with club lounge access, but due to the time and our exhaustion, we were unable to properly enjoy the lounge, pool, or breakfast. We cannot comment on the prices here as we used our Marriott Bonvoy points to book this room. The Sheraton Gateway was our saving grace after arriving at the hellhole that is YYZ. Thank you to the kind staff for making our stay as stress-free as possible.

​We booked a stay at the Sheraton Gateway on November 1, 2025, hoping for a seamless, relaxing night before our flight out of Pearson. Unfortunately, it turned out to be the exact opposite. ​The trouble started the moment we arrived. We were met with a massive line and only one person working the front desk. We stood there for 45 minutes just to get our keys, which is the last thing you want to do when you're preparing for travel. ​Once we finally got to the room, we realized the TV wasn't working. It was the night of the World Series final, and we had been looking forward to ordering some food and watching the game to unwind. We called it in, and a staff member came up to assist. The gentleman who came to help was very nice and was clearly doing his absolute best to fix the issue, but it became clear early on that it wasn't a quick fix. ​Instead of just moving us to a functioning room, management had us sit through two hours of repair attempts. By the time they finally gave up and moved us, the night was gone. We spent our entire evening managing a technical repair and moving our luggage around rather than getting the rest we paid for. ​While I appreciate the effort of the individual staff member, the management should have valued our time more and moved us much sooner. We left the next morning feeling stressed and exhausted. I expected much better service and common sense from a Sheraton property.

The service here is outstanding, particularly Jin in the Club Lounge who deserves a special mention for his genuine friendliness and witty banter. We absolutely loved it. Our club room on level 6 was spotlessly clean and very quiet, and the entire vibe of the lobby area is really nice. It’s spacious but not echoey, warm but not crowded, and bright without glare. We were only here one night before a flight out of terminal 3, but this would be a great place to stay if you’re visiting Toronto as the city centre is an easy fast train ride away. I’ll be recommending this hotel for sure, particularly the Club rooms. Thanks for a memorable and fabulous stay.

Very nice! I loved the pool and the hot tub had POWERFUL JETS! Not to mention both the hot tub and pool are huge! Rooms were clean and the washroom smelt nice and looked hygienic! Came with free drinks. Lounge room was clean and n cheap. $75 for a fam of 4

Probably the best airport hotel I've ever stayed in. The vibes in the main foyer, lift lobbies, bar, and the Club Room (with bar) are cozy, yet spacious, with tons of well thought out work/meeting spaces. The staff are welcoming and thoughtful - shout out to Jin in the Club Room, whom made our visit extra special! The delicious Club evening hors d'oeuvres are very much worth a look too. Also worth mentioning is the availability of power outlets and the adjustable sit/stand table in the King Club room that we stayed in. At night, the room was very quiet. I'll definitely be recommending this hotel for stop overs or even visits to Toronto (short train ride into town). Thank you!

The location is great if you need to be close to the airport. It's just a short walk to terminal 3. It was spotless, very well kept and modern. The bed was very comfy. Unfortunately, if you were born a woman, you will not be able to enjoy the sauna/steam room amenities as they're located in the men's locker room. I booked the stay assuming those amenities were open to every guest. They said that's just the way the hotel was designed. Ladies, head downtown if you need spa amenities to warm up in the Toronto cold.

"A Sanctuary of Service: The Sheraton Gateway Toronto, A True Testament to Unconditional Care" ​My family recently had the profound privilege of staying at the Sheraton Gateway Hotel in Toronto, and what we experienced transcended mere hospitality; it was a shining demonstration of service rooted in deep, genuine compassion. When traveling with complex family needs—specifically, my beloved wife who struggles with a disability and our child who navigates the world from a wheelchair—the inherent anxiety can overshadow the joy of the trip. However, from the moment we arrived, the Sheraton Gateway turned a potential challenge into a moment of grace. ​The planning stage alone hinted at their commitment. The staff, with diligence and care, ensured we were allocated a room not just "accessible," but perfectly suitable for our complex and unique requirements. The preparation was evident: everything from the layout to the smallest details was thoughtfully executed, ensuring safety and comfort for our child and wife, allowing us to immediately settle in without struggle or stress. ​The true majesty of this hotel, however, lies in its people. We were not merely guests; we were tended to by a team of several staff members whose coordination and attentiveness were nothing short of miraculous. Their dedication created an environment of luxurious, outstanding service where every need was anticipated before it was even voiced. This level of care—attentive, humble, and thorough—reminded me of the highest call to service, where one is served with the same devotion as one would offer to a cherished loved one. ​This team did not simply perform their jobs; they embodied the very essence of true hospitality. They saw our family, acknowledged our challenges, and responded with action, empathy, and professional excellence. This experience was far more than a stay—it was a blessing, and a powerful reminder of how human goodness can manifest in the everyday world. ​To the entire staff at the Sheraton Gateway Hotel in Toronto: You have set an impossible standard for all future travels. We are profoundly grateful for the peace you afforded our family. May your business be eternally blessed for the unconditional care you extend to all who walk through your doors. ​This is, without a doubt, a five-star sanctuary.