Sheraton Gateway Hotel in Toronto International Airport

The location is great if you need to be close to the airport. It's just a short walk to terminal 3. It was spotless, very well kept and modern. The bed was very comfy. Unfortunately, if you were born a woman, you will not be able to enjoy the sauna/steam room amenities as they're located in the men's locker room. I booked the stay assuming those amenities were open to every guest. They said that's just the way the hotel was designed. Ladies, head downtown if you need spa amenities to warm up in the Toronto cold.

Ended up staying here after a cancelled flight. The service is absolutely terrible from the moment you check in to the moment you Leave. It took forever just to check into a room. When we got into the room, there was garbage on the ground. Furthermore, the room did not have enough towels for the 4 of us. It took forever for them to bring the towels up to our room, especially because we were so tired from being up for over 30+hours from travel and a cancelled flight. When they brought up the towel, it ended up being a robe and not even a towel. Not sure how that can even been mistaken for one another. Furthermore at checkout, we requested 4 luggage carts in advance the night before. In the morning they said they could not provide 4 and only 2 because we had to book in advance, which we did. Overall, very unpleasant experience with this hotel. Suggest going further if you want a more peaceful rest and skip this hotel.

Stayed here twice with my family while connecting through YYZ, we booked the family room with club access and everything was perfect. Check in and out with Samya was excellent. When we needed a bit of extra assistance the managers Tessa and Gabriel were both very accommodating and went above and beyond to help us. Will absolutely continue to stay here anytime I’m passing through YYZ. Other pros: no need to go outside into the cold!

This hotel provided an excellent experience from check in to check out with everything needed in between. Highly recommend is their restaurant|(called ...& More) bar and grill. For my four-day stay, each meal was very satisfying and delicious. Try the Greatway breakfast if you're able. The journey was to celebrate Rush Day at Henderson Brewery and it was my joy to see the hotel|supported them by having their beers on tap. Nice move Sheraton. ||My room was wonderfully maintained with the most comfortable bed and furniture.|The bathroom is another vacation in itself hahaha!!! The hot tub jets were not in|operation yet the warm water still soothes and you can hop on a Peloton too! Everything you need is here, including the UP train, taking you so many places. It was a blessing to lodge at a hotel directly connected to the airport, a great convenience and safety feature for me. ||A special thank you to Yolanda (staff member) for making my room and visit even more|delightful each day. Thank You Yolanda!

I stayed two times, one night each flying internationally. The staff were nice and efficient. The room was large, clean, and had a mini fridge. The bed was very comfortable. The shower had good pressure. The TV had lots of options of live TV as well as streaming your own service account. There is a second deadbolt and flip lock. The elevator requires a room key to operate.||The hotel is located off of the departures floor, right accross from the big Canada flag sign fir Nexus, etc security. There are literally no signs from arrivals and I had no idea how to get there when I got off the plane. I found it from trial and error. It is connected to the airport via a walkway (the same one used for the trains). There is a 24/7 Wendy's not far from the walkway on the airport side, which was great to discover after a long flight, arriving late.

Great location inside the airport, connected by the airport train to different levels.|Rooms are fine, very clean, with comfortable beds and pillows, but nothing special, unfortunately they have carpets (so those with allergies like me, we should be careful). Also, carpets (not in very good condition) in the halls. The bathrooms could benefit with some renovations. The bare minimal toiletries. The service was pretty bad both at the front desk and at the restaurant. This is quite an expensive hotel for the service that we got. I am a silver member of Marriott, and that does not mean anything. Not even to have two bottles of water. We had dinner at the restaurant. Food was mediocre and not a good selection of drinks.

We stayed here one night before catching an early morning connecting flight. Our room wasn't ready even though we arrived at 8 pm. The agent said she could provide a different room type right away with a club upgrade. We missed the evening canapes but the breakfast had a nice selection. The room was nicely laid out and the beds were comfortable. The hot tub's jets had no movement. The location can't be beat. It was great to be able to be back at the airport so quickly that we could sleep in an extra 10 minutes.

I've normally avoided staying in hotels connected to an airport, but the Sheraton Gateway Hotel @ Pearson International airport has made me rethink that approach. This hotel (connected to Pearson International terminal 3) was a surprising highlight of my short, 1-day trip. Convenience aside, the renovated (in 2021) hotel had amazing amenities, nice rooms (they have 365 1 king bed, and 119 two queen size bed, rooms), and helpful, friendly staff. If I come back to Toronto, and I can afford the higher prices of this location, I would gladly stay again.