Sheraton Gateway Hotel in Toronto International Airport

This hotel provided an excellent experience from check in to check out with everything needed in between. Highly recommend is their restaurant|(called ...& More) bar and grill. For my four-day stay, each meal was very satisfying and delicious. Try the Greatway breakfast if you're able. The journey was to celebrate Rush Day at Henderson Brewery and it was my joy to see the hotel|supported them by having their beers on tap. Nice move Sheraton. ||My room was wonderfully maintained with the most comfortable bed and furniture.|The bathroom is another vacation in itself hahaha!!! The hot tub jets were not in|operation yet the warm water still soothes and you can hop on a Peloton too! Everything you need is here, including the UP train, taking you so many places. It was a blessing to lodge at a hotel directly connected to the airport, a great convenience and safety feature for me. ||A special thank you to Yolanda (staff member) for making my room and visit even more|delightful each day. Thank You Yolanda!

We had the pleasure of staying at this hotel as a family  before a very early morning flight from terminal 1. We were in a Wild Wonders Family Suite and it provided an absolutely perfect retreat for our 13 year old autistic daughter. The tent bed appears to be a full twin size bed so it was surprisingly roomy and the tent gave her a sensory retreat that was very calming for her. Rosario checked us in and went out of her way to make sure that everything was perfect for my daughter. She even went out of her way to check on us when she saw us after check in to make sure that everything was good. It’s so rare to find such excellent customer service and it was so appreciated after an already long day just getting to the hotel.| |I love that the pool is available 24 hours a day. This is such a good idea at a hotel that caters to airport travellers. The pool area is in need of some maintenance.| |The only thing that I was disappointed in was the after hours snack options at the club lounge. The options for late night snacks where extremely limited… fruit, nuts and granola bars. As we had a very early flight we could not enjoy the hot breakfast but we were told that there would be some grab and go stuff at the lounge for our early departure. That early morning food was limited to a couple prepackaged muffins and croissants, which did not look appealing.| |We felt so taken care of by Rosario that this set the scene for our entire stay so even with the few things that we were disappointed in, we had a great stay.

Amazing hotel with amazing staff.||We had three rooms at the Sheraton Gateway Toronto Airport where we stayed before a very early morning flight. |We were greeted at front desk by Ms. Sushma. |The hotel is located at Terminal 3 . |Ms Sushma was very experienced and friendly, and provided all the needed info to all our questions regarding how to get from the hotel at Terminal 3 to terminal 1.|We then had dinner at the lobby restaurant served by Ms Adilia who was quick , attentive and very very friendly. |We asked for assistance with our 7 people luggage in three different rooms . Rooms are spacious!|Wow - exactly as requested, Sunny the bell-man was at our door on the second. The time was 05:15 AM !!! |SUNNY loaded our luggage on a hotel lol uggage wagon , down to the lobby , then loaded the luggage on three different airport luggage carts, and showed us exactly how to go to the train which would take us to terminal 1. |With more than thousand nights in hotels, this is a most efficient, accurate and friendly hotel, with a team which is top notch in service! It works like a Swiss clock. |If you have a flight from Toronto Pearson Airport, best to stay at Sheraton Gateway. Score -11 out of 10 z

We stayed here one night before catching an early morning connecting flight. Our room wasn't ready even though we arrived at 8 pm. The agent said she could provide a different room type right away with a club upgrade. We missed the evening canapes but the breakfast had a nice selection. The room was nicely laid out and the beds were comfortable. The hot tub's jets had no movement. The location can't be beat. It was great to be able to be back at the airport so quickly that we could sleep in an extra 10 minutes.

We had dinner in the restaurant at 6 pm September 19 and it was perfect! I loved the Asian noodle bowl. The service was exemplary, by our waiter ( Craig, I think) who brought me glasses when I’d forgotten mine and provided a tide pen for a spill. Wow! Great care and a delicious meal. Thank you 😊

Great stay- perfect for access to terminal 3. Made it very easy with a family and lots of luggage. Really liked the club lounge access and the complimentary appetisers from 5.30pm. Kids made use of the pool which was good. Would stay again if in Toronto as also made use of the long layer UP express discount to see some of the city which was super easy. Thanks for a great stay!

Stayed overnight after my flight was cancelled. Hotel is located in the airport so super handy when transiting. Room was spacious and comfortable and there was no noise from planes or the monorail which passes right by. Also really appreciated the late check out. The only downside was that as there were a couple of flights cancelled, checkin was slow and queues were long - perhaps the management could brainstorm how to make things easier for the staff and customers when dealing with situations like this.

My experience of the service in this hotel was the worst that I have every had in a Marriott hotel. I am a super loyal Marriott customer. I have stayed 184 days in a Marriott so far this year. I chose the Gateway because it is at the airport on site and I had a late flight arrival and an early flight the next day. I wanted to get into the hotel and get as much sleep as I could. This is the reason that you pay extra for a hotel located at the airport. When I arrived at midnight, there was one guest being served and one guest waiting. It took me over 45 minutes to get to speak to the desk person. It was nearly 1am by then. She took my information and then told me that she didn't have any rooms. She would try to get me something but it would take at least 15 minutes. You have to be kidding. I had made a reservation a week in advance and i show up at midnight, take 45 minutes to get served and then I have to wait for 15 minutes to may be get a room at 115am This service was ridiculous. There is clearly something wrong with the management of this hotel. Stay away until they fix their problems. Maybe Marriottt can take away their franchise.