Sheraton Gateway Los Angeles Hotel

I should have read the reviews here before booking. Like other reviews have mentioned, the cleanliness of the hotel is very concerning. My wife and I spent a couple days here in between flights at LAX. During our stay we experienced something very disgusting and gross. After a long international flight, my wife and I just wanted to get settled in and call it a night. When my wife took a shower some white crusty substance flew on her face and hair. It was disgusting and horrifying for her. We examined the shower head and it was filthy. I went down to the front desk and told them about it. They apologized and gave us a new room. When we went to the new room, we saw that it was worst than the first room. I told the front desk about it again, they apologized and said they would send someone up to clean it. So we went out to get a late dinner. During dinner, the front desk called and told us that the shower head has been cleaned, so we were relieved. When we came back, we saw that it was the same thing and had not been cleaned at all! Fed up with the whole situation and being exhausted as we were, we just stayed in the original room and went to bed without showering for the night. The next morning I came down to check in again since I had booked two nights separately and they couldn’t combine the reservations. The front desk asked me what my room number was and I gave them the initial room number since we did not move into the new room because there was no point since the shower head was worst. They told me I was supposed to be in the new room and I had to explain the whole situation over again since I got someone different every time at the front desk. The overnight auditor came out to apologize and insured me that they would have a clean room for us soon but we would need to move into the room as soon as it was ready. The problem then was that I was up very early at 5AM since I was jet lagged and my wife was still sleeping. So they said they would have the room ready for us in the morning. Then in the morning when my wife was awake I asked the front desk for the room and it seemed like they had no idea what I was talking about. They placed us in another random room and just hoped that it was clean. Luckily this room finally had a relatively clean shower. Long story short, it was a nightmare and we were really frustrated with the hotel. We hold Sheraton to a high standard but after what we experienced we have a completely different view of it now. They definitely need to step up their housekeeping not only for guests who bring it up to their attention, but for all guests. I’d be hesitant to ever stay with them again, this is a health/safety concern. There are a lot of other options out there that meet these basic needs of cleanliness.

The Sheraton Gateway was fine for my quick overnight stay. I stayed there because it was $100 cheaper than the nicer Marriott LAX a bit further down the road, on that night. The location is great a short walk away from the terminals. There was a 15-minute check-in line at 11pm. The common areas, elevators and hallways have seen better days. My room was clean and of a good size. The bed felt tired and was just ok. I had a room with view on the parking lot and though I am a bonvoy elite I was not upgraded to a room with airport view. The elite lounge on the 15th floor had had comfortable seating, nice views and a serviceable breakfast.

Walking into our room and being met by a strong whiff of whatever was used to clean the bathroom wasn't what I expected. NO BLACK TEA! Why do some folks, including Sheraton staff, think that Earl Grey is the equivalent of plain black tea? The prices at the cafe were pretty close to astronomical. I was lucky to chat up a staffer who pointed me to a convenience store around the corner.

We stayed here due to our flight being cancelled. |Staff at breakfast and check in time were lovely so this is not a reflection on them at all but the hotel itself. |Firstly there are nothing of interest or food places that you can walk to nearby. |There are no room service even though it’s supposed to be an airport hotel you can not easily obtain food. When we got there at 11.30 we spent $119 on sandwiches and snacks from their convenience store as it was the only thing opened and it was shut shortly after that. We would have had to go hungry if not for the extremely expensive sandwiches though. If you’re a local you might be able to do food delivery service but we’re not. |The breakfast was extremely expensive. We didn’t go for the buffet and ordered our food to take back to the room but my son couldn’t really eat it. For the price outs was ok but my child’s food wasn’t any good at all. |We went down to get some snacks at 2.40pm and even though the coffee shop had a sigh to say they’re open til 3pm it was shut. Nothing else was open for food apart from the convenience store which just sells cold sandwiches and snacks, no hot food. |The bed and pillows weren’t all that comfortable. The sheets had some stains though I can see it’s been washed so not saying that it wasn’t clean. |Also this is our 2nd Sheraton hotel stay. |Both places have earl grey tea in the room. You can’t get normal English breakfast tea from housekeepers. What’s with that? I don’t know anyone who drinks earl grey. Most people who drinks earl grey will drink English breakfast but usually not the other way round.

I recently was there for a conference for people being treated for a rare cancer called Leiomyosarcoma. We had patients in various states of disease from active to remission. We required healthy food, with special diet adjustments being made as needed. The way the staff cared for us, was really lovely and so appreciated. Estela Estrada was a true gem in making sure we had plenty of water coffee and tea, our food was satisfying and that we did not want for anything. I myself am vegan, and she had a fruit plate made for me at dessert time, which was so kind and thoughtful. |She is was very caring and nurturing really. Thank you Estela!|We also had a large dinner the next night with 21 people- Terry was our waiter and he really was a superstar. He handled our group with a big smile like a pro! Thank you Terry!!!|And I can’t forget the lovely front |desk staff- who helped with my check and check out. I believe it was Juan who helped me when my reservation wasn’t correct and he |very patiently fixed it. Thank you Juan! ( he wore a gorgeous scarf)|I hope to be back- it was a nice experience! The rooms were updated, clean, and very comfy - housekeepers were quite friendly and helpful. The shuttle drivers were AWESOME!!! So funny and helpful. My bag weighed a ton and they used their muscles to wrestle it in. Great experience all around! Thank you!!

Rooms were good. We had dinner in the hotel, so staff added $20 for service. I don't mind that so much but I do mind when they tax the service! The waiters were kind enuf to remove the service and leave the tip to me. Good. Location is right smack on the airport. Takes no time at all.

Let me start with the good. Room was clean and spacious. Jacuzzi/pool area is quite nice. Restaurant in lobby had good food (although a bit pricey). The front desk lady upon check in was very nice. This is the only reason I gave this hotel more than 1 star. Now for the bad. I checked into my room the first night and after I just got out of the shower and put my pajama’s on (luckily just finished getting dressed) I heard my front door lock get activated and in walks a woman with her two little girls. I said excuse me and she was understandably startled to see a grown man standing in her room. They double booked our exact room! This is absolutely unacceptable. The front desk then sent security to my room and they questioned me about my room as if I snuck in there or something. I showed them my room key with the room number written on the insert and explained to them how would I have activated the keys they gave me??They realized they made a huge mistake with our room assignments and offered me a $50.00 food voucher. I understand mistakes happen but this is pretty bad. If I was not there, my personal property could have been taken, if it had been 5 minutes earlier, the poor women and kids would have seen a grown man getting out of the shower, a bunch of things potentially could have happened. I felt insecure in my room that was suppose to be my sanctuary while away from home. Just unacceptable. A $50.00 food voucher just doesn’t cut it. I will not stay at this hotel in the future!

We came for a conference and Estela Estrada was just fantastic. She made sure we had good service for our food and drink and really made a difference to our stay. Everyone at the conference was happy.|We were very happy with it all and would definitely go back again.

I knew this was gonna be amazing when I saw the gift shop in the lobby. They also host a coffeehouse which serves Starbucks. Listen...my room was gorgeous. I felt like I was on a soap opera set. Bed super comfy and that beautiful middle of firm but soft. Shower is powerful and massaged my entire form. Shower head is adjustable. It's sooooo lavish! We ordered room service and the food was delicious. My barbeque burger hit the spot! Patty was nicely seasoned. We didn't check out the pool, i regret that. But, I will return. Check out my pics!

Ok, second time parking here and this time our experience wasn't so great. We drive an SUV with personalized plates that say Dogers on them. They parked our car on Friday morning right in front of the valet stand, the car was there when we returned on Sunday, hadn't moved, but somebody carefully removed our personalized plate from the front of the car. So either they are really dense not to see the person unscrewing the plate from our car or an employee did it. Needless to say we are very disappointed. We have to go and order and pay for a new personalized plate and wait possibly 6 months to a year according to DMV for the plates to come in and you have to turn in the remaining plate and drive around with a permit which is a pain in the you know what. I may need to find a safer spot to leave our car next time.

Never coming here again, the front desk is so rude. I don't have the card I used to book the room, they would NOT for some reason allow me to check in despite me showing my card on my Apple wallet. I employ people to NEVER come here!!!!! Avoid this place like the plague!!!!!

I really like the fact that we could do the day pass so we could take a nap on our long layover before heading to Australia. The price was good. The free shuttle to/from the airport was quick and easy. However, I wish the Sheraton club lounge had some food or drinks. I went up there at around 10am and it only had water bottles and pretzels. Same at 5:30pm when I checked back. Not sure of the point of the lounge if that's all they have.

I chose Sheraton since it had a 24/7 shuttle to the airport to catch an early morning flight. The issues started popping up immediately after I got to my room. Firstly none of my devices could connect to the Marriott Wi-Fi network. I called the front desk from my room phone to inquire why and they just allowed it to ring and ring without picking up. After ten minutes of it ringing, I trudged my way down to the lobby and they told me that the Internet was down and they had no ETA for the fix. Of course they never told me when I checked in. Next I took a shower. Not only is the shower pressure terrible, but the hot water starts running out within 5 minutes. I have no idea how that happens since they should have enough hot water for the entire hotel. At midnight, I was woken up by the most godawful humming noise coming from the exterior. At first I thought it was a sideshow or race or something and would dissipate in a couple of minutes, but it ended up lasting for over two hours. It was a lawnmower-like motor noise that went in and out, changing in pitch every couple of seconds. Not even the most sturdy of earplugs could dampen this noise and I basically had to write off that night of sleep since I had to get up at 3AM to make my flight. I've stayed at sketchy motels before, ones where I don't feel safe walking in the parking lot. I've stayed at hostel-like hotels before with barely any amenities. This one tops them all with how bad my night was. I can't understand how this is a Sheraton. I should have listened to all the other terrible reviews for this hotel. On the plus side, the rooms are decent, and the shuttle actually runs on time and gets you to the terminal within a couple of minutes. I guess if that's all you care about, go ahead and stay here. If you have any other expectations or requirements, avoid this Sheraton.

I would love to give this low-rated hotel five stars. But. This hotel is very conveniently located near LAX and SoFi. SoFi is about 3 miles away. The room was spacious, updated, and very clean. The bathroom was also large and clean. Shower pressure was a little low but no big deal. The room was very quiet, too. The lobby was huge and attractive. The staff was friendly. Check-in and check-out were a breeze. As for parking, when we pulled up, we asked if valet was the only option. The valet said yes. The valet charge, with tax, was $85. That's outrageous. The front desk later said there were independent self-parking lots behind the building for $24. I'm not a math guy but that seems like a better deal. The valet should have told us this. So, no 5 stars. And, while I really liked the hotel, I will have to consider other hotels in the future. I had never been mugged prior to this experience.

5 stars for the 9 hours I stayed at the Sheraton Gateway. There are so many Marriott properties around LAX that it's hard to choose. The Sheraton was on the lower end in terms of pricing and given my quick turn around, I figured it would do. When I arrived, there was a long line for check in but it seemed that there were a lot of people standing in the elite check in line confusing it for the regular one. The staff politely redirected guests, so I was able to quickly check in. I received an upgrade due to platinum status into one of the executive suites. It was huge! We had a very comfortable nights stay in the room. The executive lounge was just fine, but given our limited time there, we made little use of it. The airport shuttle was excellent! Maybe we just got lucky, but as soon as we went outside, it was there. Our trip to Terminal 1 took maybe 2 minutes at most. It was so quick! Great easy stay for the price!

This hotel is an embarrassment to the Sheraton brand. Outdated. Virtually no service in terms of welcoming or helping with luggage at the front. The shuttle driver from the airport had an attitude. Registration staff was barely communicative. One exception was an engineer who helped fix the phone in my room. The room is not setup really for today's electronics. Like it was still the 1990s. Restaurant service is slow, distracted and nonchalant. Why bother? They charge like Sheraton level accommodations and completely miss the mark. We used to come here in the 1990s and it was a first class facility. Sad it doesn't resemble its former self by any stretch. Last time here.

Valet service is excellent. Room style is good & clean, but the bed is uncomfortable. It could be better. It's walking distance and they have shuttle service. Per day parking is $86

I was in town recently for the Fool In Love Fest held on August 31 - many of the performers (including the act I work with) and their respective entourages stayed here. The stay was excellent, per usual. Of all the LAX airport hotels, Sheraton Gateway has always ranked as one of my favorites - the comfort of the room, the bar, and the outdoor hot tub are all excellent amenities. The gift shop is stocked with an assortment of necessities and creature comforts. No, the problem was not the stay or the customer service during the stay. My review is based on what transpired after I checked out. The day after the festival, my friend and I made plans to have a proper LA night out. I had two dress options. Once I chose one dress, I returned the runner-up to the closet. En route to the airport (in the convenient hotel shuttle), after checking out on Labor Day, I realized that I left that dress - a slinky chartreuse slip dress with spaghetti straps and a split - in the closet. NBD - I've left items in hotel rooms before and had no issues getting them back - once I left a pair of shoes at a hotel in Seoul and I received them in the United States a week later. I expected this time to be the same. I was badly mistaken. I called the hotel's lost and found as soon as I landed in Vegas - at about 4:36 the same day, asking if the housekeeper turned in a dress from my hotel room - no was the response. Due to lack of available staff at that moment, the woman I spoke with assured me that she would call me back once she dispatched a housekeeper to my room to doublecheck the closet. However, she reassured me, the room was vacant after I left, so in all likelihood the dress would still be there. Phew. Morning came without a follow-up call, so I called again for an update and to arrange getting the dress shipped to me. This time Evelyn shared with me that one of the housekeepers claims to have found the dress in one of the trashcans in the room, and he threw it away. Evelyn advised me that this staffer was disciplined, because the hotel's policy is that housekeeping staff should retrieve EVERY personal item - regardless of where it is found within a hotel room - and deliver it to the lost and found. If I was the last person in the room on Labor Day, and I know the dress was hanging in the closet, then the housekeeper simply could NOT have found my dress in a trashcan!! Given this discrepancy, I was led to the unfortunate conclusion that a member of the housekeeping team that cleaned the room after I checked out kept the dress. I asked Evelyn how the hotel plans to make me whole, and she said the first step is to file a report with someone from the hotel's loss prevention team. So I was transferred to Miles, he took my information to file the report. The next step after that was to pass the report to Carla, who would determine how the hotel would rectify this situation. That was September 3. In the ensuing weeks, I've been placed on holds to no avail, gaslighted by several of the hotel's customer service reps (come on, who would steal a dress? someone actually asked me that), hung up on, and given the runaround. When one of the hotel customer service reps hung up on me it was when I told him I was calling about a stolen item. So I called Marriott and filed a report with the hotel group's HQ over the weekend. Still no follow-up. So on September 18, I did two things: filed a police report with the LAPD Pacific Division and then called the hotel's director of rooms, Sergio. I informed him that I was growing weary in my waiting for a resolution. I received a call later in the day. When I finally returned the call the following morning, Sergio informed me that the hotel would be reimbursing me the value of the dress. Even though we have reached a resolution, I'm still sharing this review because it took three weeks, a fabricated internal report that attempted to deviate from Evelyn's initial statement acknowledging that my dress was mishandled by an employee whether it was stolen or negligently thrown away. While I have a check for the value of my dress now, what I've lost is the security that when I leave a hotel room to enjoy the city I'm visiting, I never know whether a member of the housekeeping staff isn't looking in my closet thinking of what they may take for themselves. And if I happen to forget an item behind in a room, I'm now forever traumatized that I won't get it back. Hotels are in the hospitality business and I was treated any way but hospitable. Long story short. If you forget an item of value at this hotel, you may not see it again without a protracted battle.

For a quick overnight near LAX, the Sheraton Gateway Los Angeles Hotel hits the spot. It's a beautiful spectacle with everything you need, from eats to sundries and gifts, making it super convenient for travelers. The hotel's proximity to the airport is a major plus, especially if you're in need of a quick stay between flights. However, they do fall short when it comes to the timeliness of their airport transportation. Be sure to plan accordingly to avoid any unnecessary delays. Overall, if you're looking for a comfortable and convenient spot for a short stay near LAX, the Sheraton Gateway has got you covered.

I was staying at this Sheraton for a conference recently and it was really nice! I ended up getting a handicap room, but it was great. I imagine it would've been super accessible for someone in a wheelchair. The room was really clean and stocked with amenities for the bathroom. I slept really well. The space I was in for the conference was also great and suited the event really well. The hotel provided food for several meals throughout the conference and everything tasted so delicious. The staff were great about keeping our beverages (coffee, tea, water) stocked in between meals too.

Friendly Staff, but Gross Hotel - Avoid Booking Here I gave this hotel 1 star solely because the staff was very friendly and did their best to accommodate my request for a clean room. Unfortunately, we had to depart early as the overall condition of the hotel was gross. The carpets in the hallways showed severe wear and tear. Our first room had a cigarette burn in the curtains and reeked of cigarettes. Although the second room was slightly cleaner, it still showed signs of wear and tear, and we could hear the guest next door very clearly. I regretted purchasing this hotel through a third party because I couldn't get my money back. I ended up eating the cost. Don't book here!

Mixed reviews for the property. First of all, staff very friendly, accommodating. Hotel is very old, rooms semi-upgraded, they show their age. I got the King size corner suite via upgrade rewards, room is very spacious but old. Even the TV is not HD! I didn't like that if I didn't want to pay the exorbitant valet fee ($63/night + tip) I would have to park offsite, behind the hotel; not a long walk but a walk nonetheless, not a nice experience of the weather is foul. Additionally, the rear door closes at 7pm, I arrived at 7:20pm so I couldn't even use my card to save time and walk on the hotel closer from the off site parking lot...7pm? Come on. Not very caring for the customer. The good thing about this hotel it is its location; very close to LAX.

Where do I start? The shuttle took forever while other hotel shuttles came multiple times. After 40 minutes, eventually it showed up. Whoever is scheduling these shuttles is an idiot because as soon as the shuttle showed up, there was another one right behind it ! After being assigned a room, we found out that the reader on the door doesn't work, and had to go all the way back down to request a different room where the card reader does work :( Then we ordered room service only to find out that they don't deliver to the room. The only service is that you get the privilege of ordering from the room -- and then you, yourself, have to go down and pick it up yourself! Wonderful "room service" Great start

Visiting from Atlanta the young lady from Mississippi was very sweet that checked us in. Got to the room and the toilet and sink kept filling up. Called room service and no answer at all. Went downstairs to request for a new room. It was a little better room. The air conditioner didn't work as well but we stayed because this is just a short stay before we leave for Hawaii. We were hungry so we decided to eat in the restaurant. The food wasn't bad. The only downside was the chicken quesadilla had more cheese than chicken.

Only giving 4 stars because of the long check-in line that seems to be an issue here. Being next to LAX, people must be exhausted from their flights and don't want to wait in line. My boyfriend and I stayed here on a whim while out in LA since we didn't wanna drive home and it was late. Front desk was very nice and they even upgraded our room at no extra charge. The room itself was clean and the bed was amazingly comfy! The room had a desk, chair, TV, mini fridge, and a seating area. The bathroom was very clean and had a walk in shower, which was really nice. We didn't check out the bar or restaurant since it was closed, but upon passing by, it was very spacious and elegant. Given that this seems to be more of a luxurious hotel, the price point was reasonable and we will definitely be coming back whenever we are in the area or for a mini weekend getaway.

The bathroom. When I was inside checking out the shower I saw these little bugs, that constantly flew around! They were like mini moths and there was at least 10 that I could see. I do not think that I'm supposed to have company in the shower, especially with little bugs, THAT COULD FLY! Honestly, when u first came into the room I was honestly pleased, it is a nice room, but I cannot stand those bugs. Also, in the hotel there is this strong perfume like smell, that overpowers everything. And it only goes away in the room.

I experienced extremely poor customer service when I called. The person who answered was rude and became angry when I asked questions. When I requested her name and her manager's contact information, she refused to provide them. I would not recommend anyone to spend there money at this establishment. You can get better service from a hotel 6 .

This hotel was built in 1981 and about 800 rooms. Great location next to the airport with complimentary hotel shuttle, Very busy , they do have restaurants , pool and fitness center , coin operated laundry rooms, vending machines on each floor level also a shared Microwave. Club Lounge is Closed As for the rooms a my air condition was not working right and the fridge it either works (froze my bottle of water and food) or not , bathroom updated very clean. I was there on a week long trip will say it was comfortable and quite.

I had complementary stay here for one night because of a flight cancelation. We had complementary shuttle service that took us to and from the airport so getting here was easy. Checking in took some time but they were very nice. They offered us free breakfast although we didn't participate. The rooms were nice, spacious with lots of room. There was a sofa and desk. The bed was comfortable, large, and pillows were comfy. The bathroom was also pretty big with a big shower (no bath). We were very comfortable and slept very well. We did call housekeeping for them to bring us some items and they did bring stuff up but forgot a few items. Overall, the stay was decent.

I had booked a room for two nights at the Sheraton and had an unpleasant experience and ended up leaving after one night. On the Sheraton website, I noticed that the valet parking was $75 per night, so when we got there I chose to self park at $24 per night. The self park parking lot turned out to be a death trap and we immediately had an accident in there because people drive around really fast, and there are no stop signs whatsoever between the parking Rows. We were in a blind spot when somebody raced by really fast in front of us, coming in through the gate from the street. Very frustrating I was supposed to get a notification when my room was ready, but that never came, even though I had already checked us in online as requested the night before via email from the Sheraton. The bathroom was not clean. The sink and the mirror still had toothpaste stains from the guest before and although there was a little bit of warm water in the shower, it was a very slow trickle. I used my debit card to make a purchase at the coffee stop in the lobby and four hours later a fraudulent charge of $50 was made to my card from that coffee stop, that by the way, was supposed to be closed at the time of the charge. I paid good money for a room with two queen beds and we were put above the parking lot. It was very noisy. I'm not impressed at all with this hotel and will never book a Sheraton again

Classy place to stop for a night or two from the airport. They have two restaurants to choose from, one that serves breakfast starting at 6:30 and the other which opens at 11. Both places are about $20 per person plus taxes. They also have a Starbucks in the lobby that should be open at 5:30 and close at 2, but you should check their hours before going. Check in process is easy, but sometimes you wait in a long line if you arrive at the same time as many other people. Employees are kind and helpful, and efficient. The rooms are classy and modern, most with airport views. The sounds of the planes can be loud, but the heat/ac can cover the noise. Everything is clean and user friendly. Rooms are reasonably priced but have about $50 or more in fees or taxes which can inflate the price a little more. If you have a layover here, it's an easy place to get to with free hotel shuttles, and with restaurants that open early in the morning to accommodate for travelers.

Aweful to deal with the people on the phone, and varey little staff to chck you in and out! They also don't prioritize the people who are Bonboy members. I stayed in a Bonvoy members line for 15 minutes because of a slow customer while the regular line was just breezing through customers, but the lady at the counter was not even acknowledging me. Don't even bother calling on the phone, they don't care and will transfer you in loop. I also left a message for the manager to call me back about our checking, and he never did. Good luck!

Room smells like smoke. Locations under construction. USB outlets broken. This hotel could be better for the extreme cost of staying here.

This is Very nice older Sheraton... the check in was easy.... And desk employees were very helpful & accommodating....our flight to Montreal then connecting to TelAviv was canceled at the last minute..so we stayed at the Sheraton three days....while waiting for the airline to find us another flight to connect with our church tour in Israel.... Never happened We made our own flight plans but in the mean time the hotel is a great place to stay....

If you're an American traveling within the states you will be fine with this hotel. You may even find it kind of nice depending on what Republican state you're from. To the rest of us that travel abroad, this place gives Luxor casino vibes. Outdated and long overdue for a remodel. The colors and the lobby are drab and these chairs and tables are probably 20 years old. The clientele here seems to be lower class and the outside of the hotel looks even worse. He used to love coming here but I stopped and won't return

We stayed here for 1 night, booked a room with 2 queen beds to accomodate 3 people. Upon check in we were apparently given an upgrade and a room with a better "view". Unfortunately that view was of the highway and the airport and we basically had planes flying right above us every 5 mins all night. Perhaps a room on the other side would have have been a bit better in terms of noise. If you are a light sleeper, make sure you bring your own earplugs otherwise the front desk did have some available. The constant noise of the planes and engines was a nightmare for me. In terms of the building, accomodations and room itself - there were no issues however the pictures online made it look a lot nicer than it was. Some of the corridor and overall styling of the room appears dated. However, I really enjoyed the bathroom and full size products - there are large pump bottles in the shower for shampoo, conditioner and body wash. There is also a full size bottle of lotion and hand wash by the sink. These were premium products and made for an enjoyable shower experience. No free breakast or parking included, but there is a pool and nice restaurant on site. Free shuttle to and from the aiport. There are so many hotels right by the airport at different price ranges, some that are a little further away and would probably be more ideal in terms of a quiet night sleep. I wouldn't come back for the noise alone, it seemed like this hotel was directly on the takeoff/landing strip! So loud!

It's a nice hotel sure. But the checkin line at 11pm is an hour long. And the woman in line in front of me waited an hour for the shuttle to pick her up and bring her here! Sheraton, get your act together!

Had a great experience here. Arrived at shuttle stop at LAX about 1:00 am on Christmas and waited less than five minutes for the shuttle to the hotel. Check-in line wasn't too long. After about 10-15 minutes we were checked in and headed to the room. The room was excellent! Super comfortable beds, fantastic shower, and great toiletries, especially the luxurious lotion. Had a quarter-sized stain on my top sheet at foot of the bed. But, I didn't have to touch it and it didn't go through to the layers underneath, so I didn't hesitate to sleep in it. Great view from the wide window of planes taking off from LAX the next morning. Great tv for watching the Yule log before our ride arrived. Pretty decent breakfast buffet in the hotel restaurant with very friendly and accommodating staff working on Christmas morning. They were so cheer-y! Hope they got paid double for working the holiday. Super appreciative of everyone that worked Christmas. You guys rock!

Spent the night before an early am flight - never again!! Poor service started at airport when van driver drove right by instead of stopping, when I tried to flag him down he honked and accelerated away. No one answered the front desk phone. After walking over (the neighborhood is a treat at midnight), there was one person at the desk and no help for the line of people. And no hot water at 5 am is exactly how you want to start your Hawaii vacation! Would rate a zero if I could.

Don't understand why this place doesn't have better star reviews? We were put up here by an airline after a canceled flight and I was really impressed. The hotel was nice and large. The room was clean. Bed comfortable. And the restaurant on property was decent enough. We didn't feel like we needed to walk to eat anywhere else. Shuttle service to the terminal was on time and quick. We would stay here again if needed.

No room service? Are you kidding? Amateur hour here at LAX. I'm regretting having booked poorly. Management doesn't know what they're doing. A hotel that lacks room service is basically a motel. Don't book here!

Worst customer service our family has experienced at any location. Zero stars but I had to pick one star to post this review that I resent feeling obligated to write this. Avoid this place if you can. There are many other places. We wish we had tried somewhere else.

Someone forcefully attempted to enter my room in the middle of the night. The hotel claimed that my room was "double booked" and that my room appeared vacant in the system. Reported to the hotel manager who couldn't seem to care less. Corporate also did nothing.

On a whim, I decided to take a weekend trip to LA. Since I didn't want to be far from the airport, I chose to pick a hotel that had a shuttle. This definitely fit the bill. I had an early morning flight, in which I arrived before check in, check in is at 4 PM. I was told that due to the time I arrived, which was 10:30AM, I would need to pay an early check in fee of $75. However, the fee would reduce to $40 to check in between 12-2PM and after 2PM there would be no fee. This was a disappointment considering the rate I had already paid to stay here. Nonetheless, the young lady at the front desk had upgraded my room and I was thankful. Ultimately, my stay was enjoyable. The room was clean and the bed was really comfortable. Keep in mind that this is within 2 miles of the airport, therefore lots of airport noise. That didn't bother me at all though. Although my stay was ok, not sure I would stay here again unless absolutely necessary.

This is a very hospitable hotel - the staff were always friendly and courteous and answered our questions and pointed us at resources. The outdoor courtyard is lovely to hang out in on a pretty day. I enjoyed spending time with my cousin here as she had a stopover.

First off, very friendly staff. The attendants that handle valet parking were - honestly - the friendliest valets I've encountered. The gift shop is one of the best I've ever frequented. Great selection...especially of chocolate. The restaurant was nice. My Beyond, or was it Impossible, Burger was cooked to perfection. The bartender was constantly eyeing my glass of IPA as if it were crucial to the operation of the hotel to keep it full. The room was better-than-expected with a comfortable bed, tasteful furniture, and decent television. The bathroom: all good except for the distance between the toilet and toilet paper. I'm 6'5", but I nearly fell off the toilet seat in reaching the paper. Note: for a person of my height I do have a short reach, which not only contributed to this fiasco, but kept me from a career as a heavyweight contender. Other than that inconvenience, I whole-heartedly endorse the Sheraton Westgate.

On a week long work trip I had the pleasure of staying at this hotel. I did have issues with my room due to the lack of communication with the front desk. I wasn't asked or made aware the room in which I was given was ADA. Typically it wouldn't have been an issue however during a long stay not being able to hang my work clothing in which needed ironing or a dresser to store items or a counter in the bathroom to get ready made the stay slightly more complicated. The room had a large king sized bed which was comfortable except the flat sheet that was used to cover the mattress wasn't big enough so sleeping with the different textures was a little awkward. Second my pillow cases did have holes in them. Not everything was bad. I did have a nice view and was nice to be so close to the ice machine/microwave and elevators. The night stands were fully equipped with usb ports and outlets right next to your pillow to ensure all your electronics are fully charged. The room also had a mini refrigerator and safe box. The room was also equipped with a coffee maker. The bathrooms unlike most hotels had full size toiletries. Inside the ADA shower which was very spacious did have a built in bench for those who need. Also by the bed is a ADA button for further assistance. The room was a conjoined room and luckily I had no issues with any neighbors. During my stay out company had provided lunch and it is because of the staff/servers Estela E. and José who made my entire stay as pleasurable as it was. They were so attentive anticipating every need during lunch and beyond helpful throughout ever meal. If I ever had leftovers they could have just handed me a container to pack it but, always went over and beyond to push their service over the top. Even for the salad I had leftover they would find ways to separate the dressing. Both of their attention to detail and friendly hospitality is the reason for my review. They deserve so much praise for all that they do and the pride they have for the company as they both absolutely amazing. Thank you to you both for a wonderful week and delicious food!

The experience was horrible because we travelled really far to this hotel and then they charged us twice, and took 200 deposit for the one night room so the next day we were stuck we didn't have gas money or food money, and they didn't help us at all and told us to wait 7 to 10 days for it to come back!

We've stayed here before. Love this place. Never have to worry about our room being dirty. Always always CLEAN. The valet staff are very nice and willing to help. Not put out at all.

We're staying at the Sheraton Gateway LAX because my husband likes the bar. Period. We arrived on Friday (9/22) and waited approximately 10 minutes for one of the two (of five) working elevators to arrive to take us to our room. When we left for a late lunch, the wait for an elevator was of similar length except it stopped at every floor except the second floor (from 11) on our way to the lobby. The Club Room hasn't been open since the pandemic three years ago. Our friends checked in today and got their room but no keys to get into it because the card key machine(s) were not working. We stored their luggage in our room and left to get a bite to eat. We returned three hours later and they were still unable to get into their room. The television has cable tv period. No streaming connection. The room was clean. This Bonvoy hotel needs a serious upgrade before I'll stay here again.

This property was amazing staff was very helpful and friendly. Our room was cleaned everyday and house keeping staff was very nice and considering. The hotel has a beautiful restaurant and bar area. Many people seemed to enjoy the social atmosphere in the restaurant. I love that they have free water machines to fill up your water bottles. There were no microwaves in the rooms but there was a Microwave located in the ice machine area; and let me tell you for a hotel floor to have to share a microwave that was one of the cleanest microwaves I ever seen. I also like the fact that there was a Courtesy letter from management on the dresser in the rooms informing guest that they are upgrading the areas in the hotel so please bear the noise. I didn't hear and construction but thanks for making us aware. The only thing that was a little issue was the shuttle. There is no schedule so the shuttle just runs. The day we were leaving to go to our flight we came down stairs at about 7:10am and after standing outside for about 30mins the shuttle still did not arrive to take everyone to the airport for departure flights. Instead we called an Lyft that got there in 3mins and drop us off at the airport in less then 7 mins. I will definitely book again. Thanks!!!

This hotel is just not good and the people are a bit odd. First I arrived on June 30th and couldn't find anywhere to park out front. Everything is valet parking. I went to the front desk to check in and asked if they had a shuttle service to the LA convention center. The lady told me I could check Google, seriously you don't know if you have a shuttle. Second I was told they don't clean rooms everyday. After 5 straight days I asked the front desk about room cleaning and was told I have to request it. Once again this hotel doesn't know what their own policy was. Third I asked where I park and they said they have a lot behind the hotel. The catch here is the hotel states they have parking, but there is no in and out privileges. Everytime you go out it cost $17, so don't plan on driving to a store, because now that doubles. I then asked if they had carts so I can get my luggage up to my room. Bellhop wouldn't give me a cart, but said they have to do it. This is not the type of hotel where you tip everyone, so it was a disappointment I had to get my luggage myself after many back and forth trips. As we entered our floor, it smelled of marijuana. We went into the room and notice we were only left with 1/4 roll of toilet paper. The couch in the room was dirty, the handles on the drawers were broke, the shower was missing a bolt, 1 light was out in the bathroom lights, the phone didn't work to call the front desk we got a busy signal, a square light was chipped and when I removed the outer shell the light felt over instead of being straight, because it was broke. We notice they put sheets over the comforter, and underneath the sheet didn't reach the end of the mattress. At least a foot was showing. The desk chair was broke, because it would raise up and then not support the weight and go down. The next day I go downstairs and there is security guards everywhere. Apparently there was a union strike for housekeeping. Not a big deal, but when I tried to go through the lobby area which was a short cut to their parking lot I was told by security I couldn't go this way. I had to go all the way to the front of the building and then walk the length of the hotel to reach the parking lot. The pool was decent, but there are not enough lounge chairs for everyone. They have 4 cabana rentals for about $200 each. Literally looks like backyard furniture with a canopy. The gym area appears nice, but the cardio machines are from the early 90's. Most are touch screen which don't work. They have connectors for your original IPod, yeah the original one with the wide power chord. There were a lot of odd people who I don't even know if they were guest of the hotel. They showed up at the pool which you don't need any special access to get in. It was like people would come to this hotel to just party. Lots of creepy men looking at the ladies and young girls. On our last day I walked through the lobby and someone had literally brought in their own queen mattress. I would never stay at this hotel again, because the staff were not helpful and the other guests were just people who wanted to party. I am not kidding, because I was in the elevator and man got in with his daughter and the first thing I smelt was marijuana. Then he had his phone on speaker and told the person on the other line he wasn't in jail anymore. Is this a halfway house, I am not sure, but never will I return to this hotel. Sheraton if you read this email me and I will give you my name and room number so you can check on all this.

This hotel exceeded my expectations for the price. Less than $130 a night for a king bed. - heated pool -gym -bar -restaurant -shuttle to airport I ate at the restaurant located inside of this hotel. I ordered a burger + fries. The food was yummy. I highly recommend this hotel. VERY CLOSE TO LAX. The shuttle runs every 15-30 mins. Parking is less than $20 a night at the near by parking lot hosted by ABM.

I never considered staying at the Sheraton near LAX before but with a 16 hour delay our airline was more than accommodating and gave us complementary meal vouchers and hotel stay. It was nice to be able to take a nap and quick shower. Thankfully the service moved quickly when checking in, there is a restaurant, coffee house and a fairly decent gift shop that supplies sundries that you may need. The shuttle back to the airport was quick and driver friendly. Overall, I would consider staying here if I need to be closer to the west side or airport.

The obvious upside to staying at Sheraton Gateway is that it's a five-minute drive to LAX. The not-so-obvious downside is the parking situation. Valet is an exorbitant $60/day. Self park is $30 but it's a trek to get to the hotel from the lot across the street. There's a parking structure behind the hotel where the maximum charge is $17; not economical if you want to come & go multiple times a day because you have to grab a ticket everytime you enter the lot. Plus there are posted signs saying Sheraton Hotel guests cannot park there, as if they can enforce that *eye roll* There's metered parking (two hour limit, I believe) two blocks away but there were never any open spots. Inconvenient and/or expensive any way you look at it, & for that reason I'd suggest staying elsewhere. We ordered breakfast from the restaurant in the lobby & ate it by the pool. My avocado toast & eggs were nicely presented but taste could've been better. Elevators are extremely slow. And my final compliant: we asked the front desk for late checkout (we wanted to swim & take our time getting out of there since our flight was later in the evening.) We came back to our room to find our keys had been deactivated. Such a hassle to wait for security to let us back in. Clean, comfortable bed, & spacious room is the only reason Sheraton Gateway gets the generous rating I'm giving.

This is the worst stay I have had . I have stayed many times at this location, but I have never been so miss treated by front desk staff in my life. Chip in my CC was not working. Front desk employees refused to check me in or give me other alternatives to check in. Website says you can use TAP or Apple Pay . Front desk staff refused to get a manager and stated that there is no one available to help me. Honestly I was very upset that at 3 pm on a Tuesday there was supposedly no manager to help me in a huge building and organization like this. I asked the front desk staff to call for a manager and she refused to do so. Told me NO and decided to help another customer checking in. Front desk instead called security and said that I would not leave the counter till a manager came. The disrespect after being a loyal member and a Marriott card holder as well.

This is my third stay at this Sheraton and it's so convenient to LAX. I'm fortunate to get industry rates and how does one pass on this offer? Prior to the trip, I needed to call customer service for available dates and they had them during summer season all through October which was perfect for my plans! In the past few years. Marriot bought out Starwood Properties including Sheraton brand hotels. So prior to arrival date, I received an email to online check-in using Marriot's Bonvoy App. This hotel doesn't charge daily resort fees as do other properties, the only catch is Valet is $55 and Sheraton doesn't provide it's own parking so the off-property parking is behind the hotel between 96th & 98th streets at $17/day with no In-N-Out privileges. They use their main drive way for Uber/Lyft paxs and all the complimentary airport shuttles run by this hotel too. Deluxe rooms are nicely furnished and updated, in-room safe, mini-ref, stand up shower, decent bathroom counter sink. I was surprised to find a microwave in the ice machine room which I don't remember seeing before. I also love the fact that there is a Starbucks downstairs!!