Sheraton Grand Mirage Resort, Port Douglas

If I could rate this place 0 stars I would. Never had such a bad hotel experience. We did the mobile check in and also noted on a before that if we could have the cot setup in our room upon arrival as our toddler will be due for a nap at the time we arrive. When we arrived to our room firstly there was no cot but most of all the room smelt so bad it was unbelievable, very damp and musty. We went to the front desk to ask to be changed to another room and all they would offer is to move us to the room next door that won't be ready for another 3hrs (it was already 1:30pm and our toddler hadn't slept yet). The other option was they said to keep the room then they will put in a ozone machine and bring the cot when house keeping comes back on there round. We declined and asked for a refund which they refused to give us back the $400 cancellation fee even though they weren't able to give us a suitable solution. Eventually after having to argue with the manager they gave us the full refund. The staff were unpleasant. This resort was built roughly 30 years ago and really needs a full renovation but instead its just had patch job over patch job. So in my eyes this isn't the amazing luxury resort it plays out to be but they still want to charge top dollar for it. The pools are nice but apart from that save your money and go elsewhere. I can't stress enough how bad of a experience we had here.

5-Star Paradise! We had a wonderful time staying at the Sheraton. The staff went above and beyond to look after us after some initial issues with our room — they offered multiple solutions and were polite, friendly, and professional throughout. It truly felt like a five-star experience. A big shout out to manager Alameda who was absolutely incredible! Our room was beautiful, spotless, and perfectly cool with great air-conditioning. The gardens were lush and luxurious, with so much space for everyone to relax and enjoy the surroundings. The pools were warm and inviting, and the food was absolutely incredible — easily the best buffet breakfast I’ve ever had! Every meal across the restaurants was top-tier, with a great variety of options. Everything about this resort is effortless — you can jump between three restaurant menus, enjoy poolside service under the umbrellas and cabanas, or order room service with ease. Every detail was taken care of, making our stay seamless and relaxing. We had an amazing time and can’t wait to come back!

We have just returned from 5 nights at the Sheraton. It was absolutely beautiful. The gardens and massive pools were so enjoyable. We loved laying around on the many many lounges and having drinks and food brought to us. The staff throughout were ultra friendly and always asking if we wanted anything. They were always smiling. Food choices were great from their several restaurants. Some were a little more expensive than others, especially the wine cost. We took advantage of the shuttle bus at $15 return to the town and only had to wait minutes for it to arrive every time. We had a lagoon view room which was fine. Yes it was slightly older decor but still lovely.|We thoroughly enjoyed our stay.

I’m not usually one to leave a negative review, but I felt this experience needed to be shared. Check-in was smooth, and the resort itself is well located with direct beach access, which was a great feature. The pools and common areas were nice and well maintained. Unfortunately, the rooms were very old and outdated and lacked presentation, which was disappointing given the price point. We booked a lagoon pool access room, expecting access to the main pool, but instead it opened onto a very small pool around 40cm deep that wasn’t suitable for swimming at all. This was quite misleading. While the hotel itself is pleasant, it is nowhere near worth $720 per night and is far from what I would consider luxury. Overall, this isn’t intended to be a bad review, but rather an honest insight into our stay. Sadly, it was a letdown for us and not somewhere we would choose to stay again.

We had a wonderful stay with our two small kids. The hotel was beautiful and the staff took great care of us! Our kids absolutely loved the direct access to the pool from our room! The bfast was very good. We had the xmas eve special buffet and we appreciated the hotel’s flexibility in finding other options for my husband who doesn’t eat seafood and for our kids who had way more basic palates than what was offered.

My brutal honest review about this place. First, should not use the name Sheraton as the hotel doesnt deliver 5 stars room service or food. It's old and food is not up to standard 5 star. The guest bathroom at the lobby looks like public toilet. So this hotel i would give 1 star. Second, the room cleaning service is horrible. Third, you need to take shuttle bus if you want to go outside the hotel, pay at your own cost! Everything else you want to do extra things cost $$$$$. This place is one of the place, would never go back to even if it's free. It is so boring, even on 2nd day, my little one (who is 4 years old) asking to go back home feeling how boring this village is. BALI offers better and cheaper. FYI: ppl who gave 4 to 5 stars review, they must never been to a better hol place

Whilst the property is clearly a stand out resort, it is way past its best years. The resort has so much potential but beneath the surface the quality of the soft product is poor. The staff try hard but there is simply not enough staff. They are also not always trained to a sufficient level. Examples include but not limited to no service at cabanas and room cleaning at 3pm and even then a v light touch touch. The staff try hard but theres simply a staff shortage. Dead cockroaches lying in communal areas for 2 days. Food is unmeasurable throughout the resort. There are much better option in the local area that provide both superior quality and cheaper food: Whilst the resort has potential this property in my opinion is focused more on cost cutting than providing their guest a memorable vacation.

From start to finish our stay at this iconic hotel was superb. |Arrived at 0145hrs after a long day travelling from Auckland via Brisbane & Cairns. |Excellent accommodation, woke up to lagoon view & a great breakfast. A full on day ahead with a trip Cape Tribulation via the Daintree Rainforest. Evening dinner at Harrison’s also superb. Following day out the Great Barrier Reef. Concierge team especially Matt was so helpful. Reception team especially Karen was also great. |Overall a superb hotel.

I would definitely recommend this resort for a multi day stay. Lovely pools, nice restaurants, good location. Room was large and quiet. Staff was VERY approachable and friendly on all occasions and for all questions. Great for families and couples. Shuttle in and out of Port Douglas was great.

Potentially an excellent 5 star hotel, but currently undergoing extensive renovations. About half of the pool areas are closed, and the others inundated by construction noise. (e.g. Drills, Saws, Power Washers).... What's worse is that they didn't tell us in advance, or when we checked in. Almost like they hoped we wouldn't notice?

Probably one of the nicer hotel locations in port Douglas but the amenities were not as expected from a resort. The pool was super cold. There was no hot tub. But the bathtub in the room was nice. The walls were super thin and you could hear most conversations (amongst other things) while walking through the halls. This was mainly a retiree/ baby moon resort. 75% of the people were either retired, pregnant or some mix of both because there were maybe 6 total couples that were in the 18-30 year old demographic. I will admit that I can appreciate that July/August is winter in Australia and it's not a young/hip time to go to port douglas. But the resort that has a gym/pool facility across the street in the mirage health-club was a bit of an inconvenient place for people to visit IF they were inclined to work out on vacation. Also the beachfront was not as soft as one would expect a white sand beach. But perfect for runners on the famous 4 mile beach. I wasn't impressed with this resort property but the restaurant Harrison's was very good, even though the service was real slow which happens to be a theme in port Douglas. Also the swim up room is only worth it during the hot summer months in Australia because the water temp is naturally regulated. I would suggest to check it out during the summer months. But don't take my word for it! Try it out!

Love this hotel, super friendly and helpful staff. We were delighted by the lagoons you can swim off your balcony. It's newly renovated and very comfortable. I am a titanium member of the Marriott BonVoy because I stay over 75 nights a year in a hotel. Having said that, I highly recommend this hotel and it is wonderful for kids too.

Lagoon Restaurant, Port Douglas. #facxual_events Last time we were here the resort was looking pretty rundown.Starwood has spared no expense. Newly renovated and looking pretty sharp. This has to be one of the best buffets around - plenty of fresh seafood(amazing Tasmanian Oysters) as well as an array of meats, salads, desserts, lollies and wines. If you want to be spoilt rotten and treated like a Roman Emperor this is the place for you. #DietStartsToday

Port Douglas is amazing, as are the pools at the Mirage. Food is reasonable quality, although limited eating and drinking options in the hotel. It is expensive though. Not going to speak of the strange decor choices. Now, having spent much of my time in the US, I am accustomed to very good service, and the service at the Mirage is a disgrace and a let down to the beautiful property and the environment. Understaffed, undertrained, and just slow and rude. If hotel management were to read this, I would highly recommend hiring an American GM and or Food and Beverage manager. Their training and knowledge and respect for service would be invaluable.

Reading the prior reviews I believe this place is through much of its renovation. The rooms were comfortable and modern. Direct access to the pool from the rooms back door and porch was a plus. Beaches behind the hotel are better for walks and runs then anything else. The breakfast is not exciting, but the seating by the pool is pleasant.

Lovely facility. Terrible service. Extremely short staffed. Anything requested was a decline or significant wait. Room was clean. Would not come back here nor recommend this resort.

I stayed at this hotel for one night. The hotel has eight saltwater pools and one freshwater pool, the pools are simply amazing. The rooms are well decorated with an updated bathroom. By looking at previous reviews of this hotel and the photos, I can tell that the hotel rooms have been updated since then. Some of the rooms have a swim out option where you get access to the pool from your room. I stayed in a Garden view room which I really liked because the hotel grounds have lots of tropical plants and palms with beautiful flowers and foliage. The pool area is gorgeous with plenty of beach chairs and umbrella's. It reminded me of the South Pacific, several of the rooms have swim outs, so you can go directly from your room into the pool. The hotel is next to the beach and you have ocean access, however, the famous 4 mile beach was full of seaweed, and is dangerous (crocs, jellyfish, rip currents, sharp coral). So the beach is un-swimmable. But that is why you have such an amazing pool on site. I did not try the food, but we were told that because we belong to the preferred guest program we would get a 15% discount on all the food. Also when you book the hotel directly on their website or through the app you also get free Internet if you are member of their Preferred Guest program. Overall I thought that the room was very nice and that the hotel grounds where amazing, I love the pools and I would highly recommend this hotel. There is also a concierge that can help you with tour and restaurant recommendation. The only drawback is that the parking is not clearly marked and it is also far away from the different buildings, so there is A LOT of walking. If you need wheelchair access, I would contact the hotel and inquire the details. I removed one star because the service at the hotel should be improved and luggage assistance should be provided upon arrival to deliver all bags to each room considering the LOOOOOONG distance that most rooms are located from the carpark. Also, the signs pointing to the reception, carpark, etc, need improvement and there needs to be more of them. With all that said, if I came back to Port Douglas, I would definitely be staying here, great pool and location. Also, for those of you who play Pokemon Go, there is a Pokemon Gym on site.

I contacted the hotel after booking it as the reviews here are so mixed. I was still nervous about what to expect - until I arrived. I contacted the hotel prior to my arrival and spoke about my concerns. The hotel was extremely kind, displayed excellent customer service and had a generally great attitude. I was even recommended what to do (as far as tours go). The hotel even stated they look forwrad to my Trip Advisor review. The room was very nice. The resort has every amenity imaginible. Additionally, the food and service was awesome. The hotel is better than I expected. I did nbot expect a 5 star hotel and there are no 5 star hotels in Port Douglas. The hotel is a solid SOLID strong 4 star hotel. It may become 5 star when they complete renovations and be the best in Port Douglas again! So, I have added some pictures of the room I was in, including the view. My room was 2210 and it was a deluxe lagoon view. THANK YOU, Sheraton. I will stay here again in a heartbeat!

A FANTASTIC JOURNEY BACK IN TIME!!! I'm told that the Sheraton Mirage Port Douglas was the finest resort of the early 80s. I can report with great enthusiasm that Sheraton Mirage Port Douglas is STILL the finest resort of the early 80s. I fancy myself quite a world traveller and over the last decade or so it's been a personal goal to pay five star prices for a true 1981, third-tier cruise ship experience. If you share my fantasy, this is the place where dreams come true! Our room was expertly antiqued with cracks and stains. The decor was a perfect blend of Miami Vice meets regional medical center. Are you a thrill seeker? If so, you can fancy yourself quite the 19th century explorer as you navigate this quickly decaying campus without the aid of signs, maps or staff. If lost, you can simply feel your way along the sandy coast. You may want to take a quick dip, given the oppressive 134% humidity, and you'll enjoy the sweet caress of murderous jellyfish as you cool. No worries, you'll be able to take a cold shower in your villa. I've always felt that hot water was a bit too bougie. Any foodies out there? The trough ($59 per person or $88 with 'wine buffet') was expertly stocked with unidentifiable "meat" products and wilted lettuce. The desserts are a must try. I have never seen so many colorful jello pods! Our helpful concierge booked us at the on-campus Italian restaurant. Luckily it wasn't open. To recap, we were offered "reservations" at the resort's OWN RESTAURANT for a time when it was closed for business. True artistry! It's "Guest Services via Guantanamo" here at the Sheraton Mirage Port Douglas. Book with confidence.

I have give 2 stars to a resort that categorizes as a 5 star. Not good stuff happening here, the rooms are stained and old and look distressed, not in a hip good way, in a dirty worn out way. Service was a mixed bag; friendliest people are at the tour desk and valet, everyone else seems usually annoyed and bothered that they have to talk to you. Not 5 star friendly accommodating service at all. About half the staff seems to be from India or Asia so maybe there's a language barrier that makes them more grouchy? Not sure, but definitely not deserved. Lastly, the food: Aweful! So Aweful, if you order room service, expect it to arrive lukewarm at best, do not eat fish here, it is so bad- smelly, fishy tasting, and I spoke with other guests here that tried steak also who said the worst, I'm pretty sure almost everything is canned as far as fruits and veggies go. The grounds are generally pretty, about 5 saltwater pools if you're into that, I found out however it was built in the 80's and informed it hasn't been touched since, it looks it also, worn out. One of the people there told me the hotel was due for Botox treatments, hope they do something but wow, what a waste of my money to stay here. To sum it all up into one word: NO. You can find better

SPG is my preferred hotel whenever I travel. However, I was disappointed by my experience at the Sheraton in Port Douglas. From the reviews, I knew the hotel was old however I was surprised at our experience there. First of all, the concierge gave us the wrong information and told us that the ferry to cape tribulation was running regular hours on christmas. We go to the ferry and found out that it was running limited hours that day. He also told us that we should go to mossman gorge. When we got there, the info center was closed. Also when we asked for directions within the hotel for the pool, we were given very vague directions such as "it's go downstairs" but not directing us how we can get downstairs. Lastly, when we checked out we saw a charge for a unicef donation. We did not realize that we would be giving a donation and were never asked to make a donation during our stay there. The reception, at check out, saw our frustration and did tell us she can remove the charge if we did not agree to it. However, we were just shocked that one of the receptionist would add that donation without asking us. Even though we had some qualms around the service,there are some pluses: - We did have a good room for our honeymoon - The location was great - Parking is free

Agree with everything that has already been said. Needs to be closed down and properly renovated or turned into something else. Only really interesting from a historical point of view but we hardly needed to pay for that. A museum of the 80s excesses. Could be great if modernised and the gardens have potential. As already mentioned most of the staff are trying to make up for it. If I was in the market for a resort I would probably decide to build a new one.

I was lucky enough to stay here a few years ago so decided to post a review. The place was beautiful and huge. It had all these buildings nestled around lots of pools and water with a very jungle looking appearance. The standard rooms themselves were not any super impressive deal but they seemed clean and everything worked. The shower had a large window with louvered slats in the window that you could twist open or shut with a knob. Being the window actually looked into the room itself and was right near the glass sliding door at the rear of the room, I have no idea the purpose of the window. Unless you like showering with strangers being able to see you. Anyways, the breakfast buffet was very good, the staff was super friendly and the location of the hotel is very good. They have a large treated water pool with a white sandy bottom and beach so its like swimming in the ocean without the critters. Or you walk out the back of the hotel and you are on the beach of the real ocean. Getting to downtown Port Douglas is a few minutes away by cab. It was expensive but was a premier location to stay.

We had a pleasant, albeit brief, stay here. From the start, the staff were very welcoming and helpful. Louise at the front desk immediately helped us plan our two days in Port Douglas, helping us pick a few things to tour ourselves and booking us on an amazing day trip snorkeling on the reef with Silversonic. We had a weird issue when we checked into our room, where the floors were damp in spots. They promptly sent a maintenance man to our room who was friendly and, according to my girlfriend, pleasantly clad in short shorts and boots. It ended up just being leftover mopping residue from housekeeping--at least the floor were cleaned. Housekeeping returned and mopped the room again and dried the floors, and we didn't experience that issue again. The grounds were amazing, although I would've liked the main pool to remain open later at night.

I was advised that the property was under going renovations at the time of booking. Some of the disruptions you can control I mean when you have breakfast in a field mess.(called "the Glade") then you are seated by staff with nobody asking you if you want coffee. Then the coffee is either cold or has no coffee flavour. The buffet wasn't refreshed regularly with food but there were always staff checking, maybe they were checking to make sure there wasn't any food there but so not to replace the missing food. Also my wife wanted some muesli which she had eaten for previously but on the last day. There was none in the container so she tracked down a staff member which in itself was a feat as they seemed to be either short staffed or walking around in a daze so she asked the staff member about the lack of muesli. The staff member came back to tell her that they been to both kitchens and none could be found. There were numerous other items that were there one day not the next for example brown bread, sliced peaches fresh sliced fruit all seemed to be never refreshed once been all consumed. We even had issues having staff serve at the pool food pavilion (no pool though and the only food serving area after breakfast as far as we could see) they are always seemed to be busy talking to each other but no waiting on tables. If they want people to come when the renovations are completed they need to work extra hard now and have enough staff working so that so feel that you made the right choice of going there with the whole resort missing lots of resort features. Overall the experience wasn't a 5 star resort even if the room prices are reduced. They should remember price isn't always the only reason to stay or go back. We stayed in a refurbished room (nice) which had direct access to the pool but the pool wasn't cleaned of leaves in the 7 days that we were there. This has nothing with the rebuilding but just poor grounds keeping.

Amazing resort... disappointed I only had two nights! You come to this part of the world for the sights and water sports. With that comes heat and humidity so I never knock that off of a stay. They did deliver on top notch rooms and amenities. I was there during a down time of year so area shops and staffing were at a minimum. I want to come back with my wife and spend a couple weeks here!

It's a nice place to stay but it's not cheap and they try and sting you for everything, 70$ a day for a daybed in the shade, and hardly any shade on the free beds. Expensive food, breakfast is good. But next time I would get a holiday house.

Like some of the previous reviewers, I checked Yelp and TripAdvisor, many of which mentioned this hotel was old, and had slightly mixed reviews. I have to say that my experience was extremely positive for a number of reasons, including that the property is quite spacious and nice. It was built in the 70's and a few tour guides told us it was the first resort in Port Douglass, so for it to still look this good, and feel this comfortable, spacious, and luxurious, is a testament to how well it was built and maintained over the years. 1) Granted the property could use some renovations, but that's happening next year so you can pretty much bet that this won't be an issue by the time you book a reservation... Personally, I found the grounds to be really wonderful. The lobby and main building is super spacious, and it looks out into 3 huge lagoons that wrap around the entire complex. The property is very clean, smells nice, and our rooms were stocked with tons of amenities. We also got upgraded to a suite and had more room than we knew what to do with... a very pleasant surprise upon arrival. 2) Service, all the service in Port Douglass was great, but this resort in particular is truly worth noting. I know it's not customary to tip in Australia unless you receive exceptional service, and let's just say I was all too happy to tip these guys on account of their attentiveness! Several of the front desk folks knew me by name, and acknowledged me when passing by. Michael, and Matthew at the front desk are the duty managers, both of whom basically helped us plan our entire week in Port Douglas, thanks to all the amazing recommendations. They told us which places to check out, which tours they liked the most, what to avoid during stinger season, etc. Liam at the porter desk was also super awesome. Gave us great tips and by the end of our trip, we were cracking jokes at each other, such a great team of people! 3) It's well located in that it's 1/2 way between the downtown and 1/2 way to the Wildlife Habitat and the Daintree rainforrest/Mossman gorge. This meant that all we needed to do is rent bikes (which I would highly recommend doing downtown because they're cheaper and can rent for multiple days) to head into town for dinners etc, or take the shuttle or taxi. It was also a short bus ride to Daintree, Mossman, and the Wildlife Habitat. Ideally, It would be great to be slightly closer to downtown, but it actually didn't bother us that much because we got to enjoy a nice bike ride in between meals and not have to walk in the hot weather, or wait forever for a taxi. 4) if I had to complain about anything, I'd say the food at the resort is a bit expensive for what it is, then again it is resort food. Which made getting bikes that much more helpful so we could get some variety and our money would go a lot further at the restaurants downtown than in the resort. Much of the food there was buffet style, so if you're not a huge eater, it wasn't a great value. They did have a-la-carte entrees/meals too. The best part though, was the swim-up bar in the lagoons. :) All in all, I was every happy with this place. They have a wonderful team of people and I would absolutely stay here again when we come back to visit!

This came recommended as 5 star. Its is far from it..It's still in the 80's. very antiquated. Room /bath was dirty. No activities. 1 bar closes at 8pm! the other at 11pm! This is a resort! Charge for room service?? I have never had that before. The prices are very high for what you get .. Food need improving. Buffet is the same every day.. boring.. general staff friendly but mostly know very little about the hotel, the food pretty much anything. The in room safe is way too small. Not impressed

The hotel is nice enough but the restaurant is not. The $75 per person buffet was the worst meal I have had in years and the worst ever at a Starwood property. Questionable ingredients poorly prepared. Go into town for great food at a much more reasonable price

During a South Pacific adventure last month, the Great Barrier Reef was on our list and as an SPG member the Sheraton was our choice hotel. While the hotel is a bit older, the grounds are well kept and you really can't beat the access to beautiful 4 mile beach. The staff is fantastic from the moment you arrive and we were blown away by the service we received from Brendan and Sharon specifically. Brendan was great in offering suggestions of things to see and great places to eat while in town - He really took the time to help us and we greatly appreciated his time and consideration. Leading up to our stay we emailed multiple times with Sharon and she was very helpful in suggesting things for us to see and do while in town, as well as offering to help setup anything we were interested in doing. Once we arrived she was incredibly kind and continued to help with all of our questions and helping get us setup with reservations for whatever we needed. We had acquired so many gifts for friends and family along the way and Sharon as well as the customer service manager Annie were fantastic in helping us ship those items home while we continued traveling. And as we left Sharon asked where we were headed next and we said New Zealand, and I was surprised by her reaction. She noted that people in New Zealand were the friendliest she had ever met and that New Zealand is very clean and welcoming. This was super surprising as SHE and Port Douglas were by far the friendliest and cleanest place we had ever been and couldn't understand how NZ could be better. And we were right, the staff including Sharon are the most accommodating we've come across, and the beautiful land and surroundings of Port Douglas are incomparable. Come for the beauty of Port Douglas and stay for the hospitality. We will be back because of Sharon and her team!