Sheraton Hannover Pelikan Hotel

We had two nights here and the Sheraton is different in a good way. |Pros. Staff attentive, friendly and professional |Upgrade recognition for Bonvoy platinum and above also excellent.|Rooms and bedding are comfortable.|Suites have complimentary mini bar which was a nice add on.|The club lounge evening drinks and meal starts at 6.00 pm and no buffet but a choice of one red or two whites, a couple of beers and two mains from the kitchen. Both choices were superb.|Breakfast service from staff. and food choices are superb, one of the best in Germany.|Public transport 2 minutes walk from reception.|Cons. Location is a little isolated.|Fitness centre on weekends doesn’t open until 9.00am.|A few more canapés at the club lounge would be nice.|All in all, the Sheraton has a lot of class and is value for money .|We would certainly recommend this hotel.

Very clean and comfort bed materials, nice historical location brings special atmosphere. Last but not least happy & friendly personal especially in the restaurant, club lounge and reception. Would visit here definitely again. Thanks all at Sheraton Hannover, two thumbs up 👍

Attended Team event here and the ambience was very elegant. The location is also close to public transport. The curated food menu was also excellent.

Very unique experience to stay in. Got an upgrade to executive room and it was amazing. Very nice staff and good food including one of the best breakfast options. Will definitely visit again when in Hanover.

I have stayed regularly at the Pelikan Hotel in Hannover and I have to compliment the staff on always giving me a warm welcome. |The Rooms for my taste are a bit dull but are clean and practical for a business traveler as i am. The Hotel offers a good quality mattress, Pillows etc although the soaps and bathroom supplies vary considerably from room type. A basic room is very basic but a suite is very well supplied. |I am lucky to get the use of the Hotel Lounge where food offerings are very good and hosted excellently by the hotel staff. |Breakfast food selection is excellent also with a wide variety of everything you could hope for at breakfast. I do however on occasion have cause to complain as the hotel struggles to find a chef in mornings that can cook an Omelette or simply fry an egg in the morning. I have given up on asking for a poached egg. Also the morning staff are a little regimental and dismissive to customers compared to the rest of the staff. A minor observation that doesn't really effect my stay.

First let me say that I am a seasoned global traveler as well as a Marriott Bonvoy Platinum member. |As I arrived via car on property and parked unloading the luggage, I began to search for the door leading to the hotel. SIGNAGE? I began to simply walk out the way we drove in. I happened to see a small sign on the door next to the Kasse for parking payment. Following small signs through several doors, I found an elevator with a sign, to the lobby.|After dragging luggage into the elevator, nothing saying on which floor the lobby is located. There is a BIG Fitness / Spa SIGN but to hotel SIGNAGE. Long story short wandered 3 floors and down stairs and lucked into seeing across the walkway a Sheraton logo on what looked like a service door with a large security camera SIGN. (See picture)|At check in, the person assisting us appeared to be new. I was patient understanding that everyone has a start. However, the other person on staff should have been more active after telling them about our “finding the lobby story” and definitely after being advised to take the elevator to my room….it was on the lobby level…no elevator needed. I was exasperated. I speak German and English but someone please COMMUNICATE correctly with signs and room directions.|Suite 021 was our room. At 06:00 am a large refrigerated food delivery truck rolled up and LOUDLY idled for 20 minutes outside our window (see picture). We were up 2 hours early as a result.|Finding the Club…I won’t even go there.|No one bothered to make anything right after it was brought to their attention. A simple “sorry” and I should then just leave.|The property has potential but some key elements need to be addressed.

Great hotel! The check in was easy and the front desk staff was very professional. We had no issue checking in with our pup. The rooms are clean and spacious. I love the high ceilings! And the bed! So comfy that it made me look at the Sheraton Store to see how I could purchase one.

Nice hotel in a historic setting, clean rooms, very nice breakfast. Convenient location

Each night, Vitalii took amazing care of us at the Pelikan Bar. He is attentive, kind, energetic and makes the BEST espresso martini! We highly recommend going to see him during your stay at the Sheraton Pelikan!

Good but not great I'm a lifetime Platinum member and this site is good but employees are training and not on the spot Food is fair Rooms are nice Prices way too high for what you get Maybe but not absolutely yes

Very happily surprised with this amazing hotel in and around the old Pelikan Factory. The bar is perfect and with great ambience. The guest rooms are cute and well maintained and fore sure practical. This hotel is definitely worth a visit for a drink at the bar or a nice overnight stay.

Clean Modern SPG hotel in the heart of Hanover. Lots of facilities with Harry's New York cocktail bar right across the way (you can charge drinks to your room). XII Apostles Resturant is a 1 minute walk away and 5th Avenue Resturant is within the hotel itself. Good place for business meetings, not much going on around the area though. I'd defiantly stay here again if I come back to Hanover.

I stayed at the Sheraton Pelikan last week and I'm very disappointed in how they handled my reservation and feel like it bordered on fraud. I had booked 7 nights across 3 different reservations. They merged them into one reservation and the rate was in the $200/night average. This was all confirmed and verified at booking. Then shortly before I checked in, they raised the rate to $339/night!!! No warning, nothing. When I arrived, I asked the front desk agent to look at the history and fix it. She was unable so went to the back to talk to her manager. I got excuse after excuse, and they refused to change the rate back to what I booked. Furthermore, the manager wouldn't even come out and talk to me. After much frustration, way too much time spent I finally sent a tweet and the twitter team responded promptly, saw that they did indeed increase the rate for no reason, and then asked the hotel to fix it. Eventually, I got the correct rate back, but this was after spending numerous hours going in circles which is never fun, but even worse when you're overseas and have a very tiring work schedule. The hotel also continued to lie - (these are minor). They repeatedly told the folks at corporate that the management had spoken with me, and that never happened. The hotel didn't even come by my room to apologize after they realized that I had caught them. It felt like shady business practices to me. So be aware, if you ever stay here, check the rate you booked and make sure they don't magically increase it.

very polite employees, clean and quite rooms, the sence of stil is great I love this hotel !