Abdallah Darweesh
Google
I am writing to formally express my deep dissatisfaction with the unacceptable experience I had during my recent stay at your hotel from May 14 to May 17
On May 15, the power in my room suddenly went out at exactly 12:00 PM. I immediately contacted the front desk, and I was told the issue would be resolved shortly. However, I was left without electricity for six full hours. During this time, I called multiple times and was repeatedly given misleading responses like “just a few minutes,” “10 minutes,” “15 minutes.” Eventually, the staff stopped responding entirely.
To make matters worse, when I asked one of the staff members to speak with a supervisor, he told me he didn’t know who the supervisor was. I later found out that he himself was the supervisor — a blatant display of dishonesty and a complete lack of accountability.
The way this situation was handled was entirely unprofessional. I was offered no clear communication, no genuine support, and absolutely no compensation for the major inconvenience caused. This incident not only ruined my mood but also disrupted my travel plans significantly.
Frankly, I expected much higher standards from a globally recognized brand like Sheraton. What I experienced was far below even the most basic expectations of service and professionalism.
I am requesting immediate action regarding this matter. A formal apology alone is not sufficient — I expect a fair compensation for the distress, wasted time, and the negative impact this had on my trip.
