Vikram S
Google
My wife and I had the privilege of celebrating our 5th wedding anniversary at the Sheraton Maldives with a 9 night stay in an overwater bungalow, and it was an incredible experience from start to finish. While expensive, it was absolutely worth it and we wouldn’t hesitate to go again!||What we expected was a luxurious holiday surrounded by the natural beauty of the ocean and the island - what we didn’t expect was how incredible the warmth and hospitality of the staff would be to make this one the best trips of our lives!||I hope other premium hotels and resorts can learn from our experience here to see how much of a difference friendly staff and attentive service can make to guests, even more so than fancy extras, brand new properties or the latest tech.||We were thoroughly looked after from the moment we were greeted at airport arrivals to the moment we joined the check-in queue for our return flight 9 days later!||Since the island is so close to the airport we arrived via a 15-20min speedboat ride rather than a seaplane. We were greeted by Hanee with delicious welcome drinks (yes, we asked for seconds!) and he gave us a tour of the island. ||We then met the hotel manager Ajay, who told us he would be our point of contact for the stay and exchanged numbers with us. From that moment on he went above and beyond to ensure every aspect of our trip was perfect. From planning a surprise anniversary celebration for my wife to arranging last-minute requests like a floating breakfast, he handled everything with instant replies on WhatsApp.||What amazed us what that we got similar attention and care from almost every staff member that we met! The resort clearly focuses on guest satisfaction, and their individual care and attention made us feel very special!||Food wise - we ate at all of the 7 restaurants at the resort and, without exception, the food was tasty and flawless (highly recommend the green curry at Baan Thai, the beachside seafood at Sea Salt and Kakuni). We gave the feedback that a couple of the restaurants had a dull vibe and decor which initially put us off those ones (Masala Hut, Chopstix) - we gave them a try anyway and found the food was also amazing! ||Again, the restaurant staff made an already great experience exceptional for us - thank you to Mohssin at Anchorage, Shahmaaz at Feast, Tejas at Kakuni, Ali (who was everywhere!) and so many others making our meals delightful. Special thank you to Shahmaaz’s personalized service, including making tailor-made smoothies for me every morning upon request and laying out a beautiful surprise spread for our last dinner, which was another example of these guys going above and beyond what I would would have expected.||Another major highlight of our trip was the water sports and diving with Extreme Maldives. I spent 5 days doing the PADI open water diver course at their Dive Centre on the island and my wife did the discover SCUBA guided tour. This was the first time ever diving and seeing coral for both of us and our instructor, Amaan, made the entire experience so comfortable and completely unforgettable. He was calm and patient with us while making sure we completed everything to the right level of training while working around our schedule. The final two open water dives that I did were mesmerising, swimming in beautiful reefs with sharks, turtles, manta rays, sting rays and loads of colourful fish! I’m now considering doing the advanced open water course and would love to be able to come back to the Maldives again to do it with Amaan.||Very glad that they had a clinic on the island with a great doctor to deal with small or large issues. Had to visit him a couple of times for minor issues.||Many people told us that we would get bored with such a long trip of 9 nights but we didn’t find that at all. Of course half our time was taken up with the PADI diver course, but there were many different activities that we joined every day and night on top this (cultural shows, quiz night, marine talks) if we felt like we needed more than just chilling on the beach. And when there was nothing going on we went snorkelling, paddle boarding or just chatted with the staff. We brought a pack of cards and managed to play it only once. My book didn’t even come out of the suitcase! ||We did two spa treatments which were incredible, and we liked that they had a relaxation room where we both literally knocked out for an hour after each treatment! Thank you to the awesome spa therapists!||Since it was our milestone anniversary we made good use of the on site photographers and had a photoshoot. The photos turned out to be as good as our actual wedding shoot was! Special thank you to the photographer Rayaan, who again went above and beyond and patiently waited until we we got all the shots we wanted!||Thank you again to Ajay and the entire team at Sheraton for making this a memorable holiday. We can’t wait to come back!!