Hill Gallery
Google
I am still staying at the hotel as I write this review, and while I want to emphasize that around 90% of the hotel staff are genuinely kind and helpful, unfortunately the same cannot be said for the management and reception team.
Before booking, I noticed that the Marriott Bonvoy website was constantly showing fluctuating prices. I ended up booking a BB rate, expecting that the hotel might be able to help me upgrade to all-inclusive upon arrival. However, that was not the case. The attitude I encountered at reception was quite dismissive, almost as if saying, “You’re already stuck on the island, you have no choice.” Everything seems to revolve around squeezing as much money as possible from guests.
Even when I offered to pay the price difference for the current all-inclusive rate I saw online, the response I received was, “Well, you should have booked that rate beforehand. This is the price now.” I found that very unaccommodating, especially from a hotel brand that operates year-round—not just seasonally for a few months.
Prices on the island are incredibly high. For example, bike rentals are $80/day, a simple bowl of noodles is $45, and on top of that, there is a 10% service charge and 17% government tax. While I understand this is a luxury destination, there should still be a degree of flexibility and customer care—especially for loyal guests.
Lastly, I kindly suggest reminding some of the reception staff that they are not the owners of the hotel. A bit more humility and a guest-oriented attitude would go a long way in improving the overall experience.