Sheraton Manila Bay

The hotel staff is amazing. Polite, professional and hard working. The rooms are very comfortable and well equipped. I’m from the USA and this was my first visit to the Philippines. So that being said, the immediate neighborhood was eye opening and not in a positive way even though it is centrally located. But, if you upload Grab to your phone (Philippine version of Uber which works in a very similar way) you can easily and CHEAPLY go elsewhere to safer locations and freely walk around. I learned that too late in my stay. But this hotel and the service are beyond reproach and the rooms are very comfortable.

I’ve stayed at Sheraton Hotel Manila a couple of times, and it’s always been a great experience. The location is perfect if you’re traveling, since it’s right near the airport, very convenient and stress-free. The hotel has everything you need: a lovely restaurant, a casino if you’re up for some fun, and spacious areas to explore. I’ve noticed that most of the guests here are travelers or people on business, often busy with meetings or enjoying the casino. I spent most of my time outside, but whenever I was in, the service was excellent. The staff regularly checked if my room needed cleaning or anything else. Overall, a wonderful and hassle-free stay every time :)

After three weeks on hiatus, I finally got out of my cave and treated myself to amazing food at Sheraton Manila Bay. The ricotta and spinach pizza is absolutely to die for, the fries are perfectly cooked, and the highlight of my meal — their lugaw — is pure comfort in a bowl! Everything was worth it; you truly get what you pay for.||We stayed at The Library, and the ambience was exactly what I needed. We practically had the whole place to ourselves — perfect for me and Raja! They even have a high chair available, and the place is fully carpeted, making it baby-friendly and comfortable.||And did I mention they have an Energy Space where you can play ball? Such a big plus, especially when traveling with a little one. Most of all, their customer service is excellent — warm, attentive, and consistent from check-in to check-out.||Definitely worth the stay. ❤️||Shout out to Ej, Mj and Melissa excellent customer service! Thank you for making us feel at home! Truly a 5-star standard!

As of September 2025, the club lounge was under renovation and not available. Since the hotel notified us in advance a few days before our stay, it was not a big deal, but it may matter to guests who consider lounge access important. I was told the renovation will be done in November. All the staff members were very friendly🫶🏻, which made my entire stay comfortable. Because of a storm, the outdoor walkway to the gym was closed, which was a bit inconvenient, but the staff arranged alternatives very well. The location is convenient, with Robinsons Place mall just one block away. The hotel is also close to popular tourist spots like Intramuros and Rizal Park, though I recommend taking a Grab (like Uber). The room was spacious and very clean. This was my first time staying at a Sheraton among marriott hotels, and I found the bedding extremely comfortable. Breakfast had a good variety of both western and asian dishes, and everything tasted great. I especially enjoyed the local dessert and salad bar.

Honestly, my experience at this Sheraton was pretty disappointing. A lot of things went wrong... from the heat in the lobby, to noise issues, to leaks in the room... but to be fair, the staff did try to rectify the problems. They were very helpful and accommodating, and they offered us solutions (which I won’t mention here). That effort is honestly the only reason I’m giving them more than two stars. Otherwise, this would’ve easily been a 2-star stay. When we wanted to address the issues, they really did handle them right away. We even needed a medical checkup at one point, and the hotel actually provided medical assistance, which was good of them. Overall, it really is a 2 to 3 star experience and it just wasn’t good.

We really enjoyed our stay. The staff are all so incredibly nice. We had an excellent room and the hotel itself is so beautiful and well maintained. The breakfast buffet downstairs is the best breakfast buffet we’ve ever been to and we travel often. Everything was incredible. I’d highly recommend this hotel again to any one I hear thinking about taking a trip to Manila. Thank you Sheraton for a Memorable stay!

Highly recommend this hotel because of its outstanding customer service and great facilities. I was allowed to check in early at 10am in a temporary room and then given a room with ocean view which I had requested. The room had beautiful interior design. All staff were really friendly throughout the entire stay. The gym seemed new and was of great quality. Breakfast buffet had a great variety.

I had a great stay at Sheraton Manila Bay. The ambiance felt warm and refined, and the service went far beyond what I expected. Every interaction was thoughtful and consistent. It’s easily one of the best hotel experiences in Manila, and I’d be happy to stay again.

Ringing in the New Year in Style: A Glowing Review of Sheraton Manila Bay Sheraton Manila Bay truly knows how to make every moment memorable, and my experience celebrating New Year's Eve at this exquisite hotel was nothing short of extraordinary. First and foremost, the rooms at Sheraton Manila Bay are exceptional. From the moment you step into your luxurious accommodations, you're greeted with a sense of comfort and elegance that sets the tone for a truly special stay. Whether you're indulging in a cozy night in or getting ready for a night of celebration, the rooms provide the perfect backdrop for relaxation and luxury. But what truly sets Sheraton Manila Bay apart is its impeccable service. From the moment I arrived, the staff went above and beyond to ensure that every aspect of my stay was perfect. Whether it was arranging transportation, making restaurant reservations, or providing recommendations for local attractions, the staff were always attentive, friendly, and eager to assist. And then there was the New Year's Eve dinner and countdown--an event that exceeded all expectations. The culinary team pulled out all the stops to create a feast fit for royalty, with a dazzling array of dishes that delighted the senses and satisfied the palate. From savory appetizers to decadent desserts, every bite was a culinary masterpiece. But the highlight of the evening was undoubtedly the countdown to midnight. As the clock struck twelve, Sheraton Manila Bay transformed into a scene straight out of a fairytale, with fireworks lighting up the sky and music filling the air. It was a moment of pure magic that I'll never forget. In conclusion, my experience at Sheraton Manila Bay was nothing short of exceptional. From the great rooms to the awesome service to the unforgettable New Year's Eve celebration, every moment was filled with warmth, joy, and a touch of luxury. If you're looking for a hotel that knows how to create memories that last a lifetime, look no further than Sheraton Manila Bay.

Great option downtown. Despite it being one of the cheaper Marriott properties in Manila, they had lots of fantastic touches. Definitely consider this one when you are in Manila. I didn't get to try the breakfast since I had an early flight. However, they were nice enough to pack me a to-go breakfast that was waiting for me when I checked out. I also used the car service to the airport. It was probably more expensive than other options but super convenient. Loved the top floor happy hour. If you have access, definitely don't skip it. Great views and great food/drinks. Lots of room, too.

We stayed at this Sheraton on our last trip to Manila. It's a very nice hotel but the surrounding area is not that great. Staff and service is excellent and the breakfast buffet was decent. The room was great but the pool was meh.

The customer service I received from all the staff was top notch. They helped coordinate getting my Covid test prior to my flight tomorrow by having the lab come to the hotel to administer it. I had an issue with the shower handle falling off so they sent maintenance up to fix the issue right away. This is why I am a Bonvoy member. Thank you for making everything seamless and comfortable for me!

Great Sheraton. Comfortable, quiet rooms. Friendly personnel. The breakfast buffet is good enough. They have Filipino food, American food, Japanese food, cheese/cold cuts and a variety of pastries. They are more than happy to make you whatever espresso drink you want. The rooftop restaurant is closed for renovations right now. But when that's open, it's a great view. The only downside is the location is a bit sketchy. Right in the heart of strip clubs. But a mall is within walking. Safe enough to walk if you watch yourself

One of the best Sheraton hotels I've ever stayed at. Customer service was fantastic! Their rooms were extremely spacious. Everyone, especially JV, was extremely helpful. I'm glad I discovered this spot and will definitely return when I return to the motherland.

The Pan Pacific has been re branded and partially renovated as the Sheraton Manila Bay. A spacious hotel overlooking the bay offering some great views. The area of the hotel may not be the best but offers a lot of food and shopping options in walking distance. The staff of the hotel have been recently trained on Bonvoy and Marriott's policies and procedures. The service is par excellence. Every employee provided the highest levels of service at all times. The upgraded suite was spacious and offered a nice view of the bay. The 21st floor Pacific lounge is where breakfast and evening cocktails are served. The 7th floor houses the swimming pool and a small gym. The main gym is located in the lobby level. The capsule elevator offers some amazing view of the city and the Manila Bay which is a nice addition. The rates of this hotel were great since it was the first week after opening. Turn down service every evening, fruits and amenities in-room, complimentary desserts with the evening service, in-room dining, same day laundry service and high speed internet are all value adds. Overall, an amazing stay in a nice hotel in the center of Makati. I recommend this property and hope they continue to maintain the standards. If you are here for business, ignore the neighborhood and you have all facilities inside the hotel.

Hotel is very nice. Although not new, it appears to be renovated (stayed in December 2019). Would recommend if you want western accommodations while in the Philippines.