Bob
Google
We had a great overall experience at the Sheraton Maui Resort, mainly due to its beautiful location and outstanding staff.
Room:
The room was clean and comfortable with a very comfy bed. The furniture was slightly outdated, but the balcony view was absolutely stunning and more than made up for it.
Pool:
The pool area was beautiful but became very busy after 10 a.m., with limited umbrellas or chairs available at that time. Pool staff were respectful, friendly, and helpful.
Gym:
The gym was convenient and functional for basic workouts. It was small for a hotel of this size and had limited equipment variety. Upgrading and expanding the gym would make it an even better amenity.
Coral Reef Restaurant - Breakfast:
Breakfast quality was acceptable. The buffet was not large but included all essential breakfast items. The staff were exceptional especially Arti, Gretchen, and Gavyn. Arti and Gretchen worked extremely hard throughout the day and were always kind and friendly.
Dinner:
Dinner was very good overall with quality food. Some dishes, such as the mushroom ravioli, could be improved to better match the price, while ribs, white fish, and lasagna were excellent. Anthony stood out for his attentive, friendly service and great personality, making every dinner special.
Location:
The hotel is perfectly located within walking distance of Whalers Village Mall, offering great dining, shopping, and evening entertainment.
Housekeeping & Valet:
The housekeeping staff on the 5th floor of Building 4 were wonderful, kind, attentive, and always smiling. Robbie and Jaden provided excellent valet service, offering water, towels, and water boards with quick and efficient service. The valet counter lady (whose name started with “K”) was very welcoming, professional, and friendly.
Check-in:
Check-in was a bit inconvenient. We had booked an ocean-view room but were initially given a low-floor room with a land view and very limited ocean visibility. It took about two hours to correct, though the front desk staff did their best and were appreciated.
Suggestions:
It would be great if the hotel offered fireworks or special New Year’s events for guests. Additionally, upgrading and expanding the gym equipment and providing more umbrellas and chairs throughout the day would greatly enhance the guest experience.
Overall:
Beautiful rooms, an excellent location, and amazing staff made this a great stay. Despite minor issues, the Sheraton Maui Resort is highly recommended.