Sheraton Nha Trang Hotel & Spa

An excellent hotel in a very convenient location. The service went far beyond to make sure my family and I were well taken care of. The club lounge rooms made our stay extra special and well worth the expense. Thank you to Celia, who helped with making check-in, check-out, and our transportation an easy as well as comfortable experience. I would also like to mention that the Director of Rooms, Maia, made our stay very welcoming and ensured our needs were met. The rooms were kept clean to the highest standards and the furnishings were more than ideal for us. As we were travelling with children, it was very kind of the hotel to arrange a lovely play tent, extra towels, sandals and robes for the little ones.||The staff at the Feast alongside the Steam & Spice restaurant were also excellent in making sure we enjoyed our experience. The breakfast spread had a fantastic ample selection for everyone. Steam & Spice served an ambrosial selection of Asian inspired dishes alongside flavoursome dim sum. ||The only area of improvement I would recommend was the lift use and access. Some floors, such as the spa, require the need to use two of the four lifts. However, without buttons to distinguish the lifts, it was rather tiresome to have to send away the lifts that didn't have access. Moreover, during busy times, such as when conferences take place, waiting around 20 minutes or more for a lift is tiresome, especially when trying to access floors that have limited lift access.

Dear Mr. Dunn, GM||As a high-volume business traveler, averaging seven months abroad each year, it is not often that I can genuinely say a stay stands out as extraordinary. When it does, I make a point to share my appreciation with senior leadership, and this visit was certainly one of those occasions.||Every interaction I had—from Uyen going above and beyond throughout my stay and even several days before arrival, to Ana’s big smile and friendly conversation at Altitude, to Claire’s contact energy, to the team at the lounge, to the staff at Feast, in-room dining, guest services, and the spa—was marked by kindness, professionalism, and a genuine commitment to first-class hospitality. Their warmth and attentiveness created an atmosphere that made me feel valued and at home.||I also greatly appreciated your personal welcome upon my arrival. It set exactly the right tone for what became a memorable stay.||Thank you once again to you and your team for delivering such an outstanding experience. I look forward to returning on my next visit.||With appreciation,|JC

I like the breakfasts, ocean views of the hotel. Facilities like the gym, the swimming pool were good. However I was able to hear the noise from a next room, which made me awake at night. Nevertheless, I would like to give them 5 stars because the services were great. The hotel staffs always smiled, made me have a great time with my family during this vacation. If I visit this city again, I would visit the hotel again.

During my recent stay, I happened to cross paths with a staff member named Mike. Although he wasn’t working at the front desk, I noticed he was wearing a uniform similar to the reception team, which immediately gave me the impression that he was someone approachable. What really stood out was his attitude. I was a bit lost finding my way around the hotel, and without hesitation, Mike stopped, smiled, and kindly offered to help. He didn’t just point me in a vague direction—he took the time to clearly explain, making sure I understood. Throughout the interaction, he maintained such a warm and genuine smile that it instantly made me feel welcome and at ease. It may have been a small gesture, but to me it highlighted the spirit of hospitality that makes a stay memorable. In many hotels I’ve stayed at, service can sometimes feel routine, but Mike’s friendliness and willingness to assist felt truly genuine. He turned a simple moment into one that I’ll remember, and it reflected very well on the hotel overall. Big thanks to Mike for going above and beyond—he is exactly the kind of staff member who elevates the guest experience.

Family for 4 celebrated my wife birthday here. Its my favourite hotel in all the places I have stayed in the world. The 5 star lives to its name. The staff are incredible, kind and warm..you feel special and looked after. The facilities are wonderful, for the size of the hotel i never felt crowded in the gym or swimming pool. The breakfast and the lounge access is my favourite. The quality of the food and fresh taste. Its really exceptional and delicious. The view of our room is spectacular overlooking the ocean..beautiful in the morning and at night. Please do not change Sheraton. Thank you to all the staff for a special stay.

Our experience at this hotel was excellent. They will go above and beyond to keep you happy. When staying here you must get the club lounge. Great place to snack and Preparty before going out. All staff at the club lounge were so nice and helpful especially Chau.. thank you Chau for making us feel welcome. We will be back soon.

Sheraton Nha Trang was truly the perfect place for our couple’s getaway. My wife and I stayed for two nights and were very satisfied. The room was spacious and clean, with a balcony offering a stunning sea view that made us feel completely relaxed. The infinity pool on the rooftop was our favorite spot – swimming while watching the sunset together was incredibly romantic. Breakfast was delicious and varied, and the staff were friendly and professional. The location is right in the city center, so it’s convenient to get around. The price is a bit high, but the overall experience was absolutely worth it.

I would like to share experience during our recent stay at Sheraton Nha Trang . From the time we arrived, the staff managed every aspect of check in formalities with warmth and professionalism, making our visit truly memorable.|The facilities were at par with high end hospitality standards, the ambiance relaxing, and every detail was thoughtfully arranged to ensure comfort and convenience. |I would also like to recognize Ms.Chau Celia the staff who went above and beyond to ensure our stay was memorable by taking care of our needs. |Please convey our sincere appreciation to the entire staff, and in particular Chau Celia for demonstrating service excellence.We look forward to staying with you again .