jeffh934
Google
Our stay at the Sheraton Nha Trang ended up being one of the best parts of our Vietnam trip.||As a Platinum Elite member, I was honestly blown away by the upgrade. We went from a standard room to a one bedroom panoramic suite with ocean views and Club Lounge access. The view was just stunning. I watched the sunrise every morning from our room, and even though the hotel sits above a busy road, it was surprisingly quiet inside.||What really made this stay special though were the people.||At the front desk, Jerome and Jane were both great, super friendly and quick to help when I ran into an issue with the mobile key.||We spent a lot of time in the Executive Lounge, probably more than we should admit, and loved every visit. Mike, Celia, and Jolie made us feel like regulars from day one. Mike always had a smile, Celia was amazing with our younger son and really brought him out of his shell, and Jolie made check in a breeze.||Our kids also had a blast at the Kids Club thanks to Lan Nguyen and Thuy Tran, who were both so kind and patient. And every day, Vinh Ly and Kevan greeted us at the door with big smiles, which just set a nice tone for the day.||The location is super convenient, right across from the beach and within walking distance to Lotte Mart, Starbucks, Pizza 4Ps in the same building, and even KFC and Dominos if you are craving something familiar.||Facilities were top notch, with a nice pool, clean gym, a fun Kids Club, and even great massages. Breakfast was another highlight with lots of local Vietnamese options plus Western favorites. I especially appreciated the mangos and the two flavors of ice cream they served every day.||Jane Thu deserves a special mention. We saw her throughout our stay, from check in to breakfast, always checking if everything was okay. She has such a great sense of humor and made us feel completely at home.||Overall, this stay really exceeded our expectations. Between the view, the service, and the warmth from everyone we met, it just felt special. Huge thanks to Mike, Celia, Jolie, and Jane Thu, and honestly the whole team, for making our family trip so memorable. We are already talking about when we can come back.