Sheraton Ningbo Hotel

My second home. Stayed here while working in Ningbo during the Covid pandemic. Unfortunately, booked through Trip.com and thus not entitled to points accumulation. Lost my room upgrade privileges as downgraded from ambassador status.Room is disappointing with shower water low pressure and cold. Toilets were pretty run down compared to the ambassador levels.Will not book Marriott hotels through Trip.com as I have lost a few nights stay point already and negligible price differences to save a single point of booking.

Have just been approached in the lounge by the lounge manager, claiming that an issue that the hotel has already resolved was not the hotels fault. They charged 2 different amounts to my card electronically, then claimed they only charged once because of a piece of paper they had, then called to say the amount would be refunded within 10 days and I thought all was good. Then the lounge manager decided to approach my wife to tell her it was not the hotels fault??!! Please explain how a guest could possibly make 2 charges for 2 different amounts to my own credit card from the hotels system? Unbelievable and for a manager to choose to approach a customer and “discuss the issue again” in the lounge at a busy time. Basic customer service training might need refreshing.||The gentleman working in the breakfast restaurant was excellent, remembered what my wife and I had to drink the previous morning and brought them to our table. He was helpful and setting a great standard for the hotel.||The hotel is in a good location, have always had nice rooms and yes things are probably a little dated but clean and in general a decent place to stay when visiting Ningbo.||Likely to give another hotel a chance on my next visit after the poor experience this time, but hopefully for most guests they have a good experience and do not have to experience the issue and lack of ownership that I did.

Awesome as usual. Room 2511 is the best and housekeeping is extremely kind. I’ll need to remember to ask for VPN access next time which is only 2 weeks away! Looking forward to it!

Excellent hotel in good area with bar and restaurant options nearby (short walk). Very clean with good breakfast and plenty of amenities. Ate in restaurant on second floor which was excellent too.

I stayed about one month in 2024 here, and then one week in March 2025. The building is relatively old, but fairly well maintained; e.g., the gym machines are old, but work still fine. By the way, some local gym members exercise without their shirt or shoes on, which is "disturbing'', but the people managing the gym do nothing about the problem, despite that I pointed out the problem a number of times. ||They have a big pool (about 25m long), which is rare these days. Also their sauna is good as it is hot enough with a water-spraying faucet. The location is good, although the main city attractions are across a river, which one can get to with taxi or subway (only a couple of stops away), and there is a subway station close to the hotel. A big shopping center is nearby.||The hotel staff members are all very responsive and eager to help, including the front desk and concierge. As a Bonvoy platinum member, the best part is the club lounge and the staff there including William---I only managed to remember his name, but had their name badges been bigger, I would have been able to name more members who are all very helpful and diligent. The food and drinks there are fine.||If you stay for a long time, Sheraton Ningbo provides the best value for money, because their rates are about 20-30% lower than the other Bonvoy hotels such as Westin or Marriott, and yet the rooms are good size (about 35-40 m2?), and they provide laundry credits (100 Yuan per day) in club rooms that is cumulative. So, staying in a club-level room, food, drink and laundry problems are all solved. ||I will come to Ningbo for a long-term stay again, and definitely, Sheraton Ningbo will be my home away home, as well as an office.

Stayed 4 nights for business. Pros - Rooms were large, staff friendly, and extremely helpful and attentive. Cons - Shower pressure on 19th floor was terrible, and the room service choices were limited and not hugely exciting, though beautifully presented. Ideally located in the city with lots of food options nearby for those who can speak/read mandarin, and only a short taxi ride from the airport.

Good location in the center.|Spaciour rooms|Great view of city from launch|quiet place and rooms|Big breakfast|An interesting temple across the street.

The hotel is in a good location, as it is close to the city centre, and there are some good restaurants nearby. O’Reilly’s pub is just across the road. The room was clean, the bed was comfortable, the staff were friendly and helpful, and the air conditioning worked well. I was a little disappointed, however, to discover that there was no laundry service. Also, modern hotels now have robots. Perhaps the Sheraton should follow suit.