Sheraton Phoenix Downtown

This hotel is in the perfect location for downtown Phoenix! You are within a 10 minute walk of everything to include the sports venues. The rooms are nice and the views are awesome. Has a good restaurant and bar on the first floor. And I know this doesn’t matter to a lot of people but their fitness center is awesome and they have a TRUE 33 yard lap pool!!!! Would highly recommend staying here if you are coming to Phoenix.

My daughter and I got into Arizona to the Sheraton very late about 2 a.m and we were greeted by Nicholas who was so amazing and wonderful!! We need more people in the world like him and he should definitely be recognized! We had such an amazing stay from a wonderful quiet room to enjoy a great restaurant downstairs. We didn't have to worry about the cleaning people coming in or being loud when we said please do not disturb, which made all the difference when my daughter needed to come back in the afternoon to sleep. Everything was so wonderful!! This by far is our favorite hotel and we can't thank you all enough for a smooth wonderful stay of 6 nights! Thank you! We will definitely be staying here again soon! Thank you all so much for such a wonderful experience!!!

My partner and I stayed here for a conference and had an exceptional experience. We arrived quite early, and the staff assured us they would do their best to get us checked in with a very reasonable early check-in fee. Impressively, we got our room within an hour of arrival, well before 10am. Room: The bed was incredibly comfortable, and the linens in high quality. Although the hotel is an older property, the staff maintained the room very well, keeping it clean and inviting. Service: The staff at this location went above and beyond. They safely stored our baggage and provided excellent recommendations on where to go while we waited for our room. I want to express my appreciation to Maria at the front desk. She helped me check out and explained the itemized charges with professionalism, clarifying where the late check-out fee was first applied (from the conference registration). Her genuine desire to make our stay enjoyable was evident. I also want to acknowledge the help from IT staff Ryan that he helped me get a conference wifi access code in advance so that my group could run the hybrid meeting smoothly. Amenities: The hotel's fitness center is well-equipped, and we enjoyed the 4th-floor pool at night, complete with a delightful light show. Despite the stress of my conference duties, the hotel's outstanding service helped me stay calm and made our stay very enjoyable.

From the moment I stepped into the immense lobby—bright, inviting, and buzzing with energy—I knew I was in for a treat. With plentiful workstations, cozy café seating in & outside, private soundproof booths perfect for calls, and a central community table, it felt like the hotel was built for both productivity and connection. ||My room had sleek earth‑tones, modern design with a large TV, a mini‑fridge and workspace—perfect for recharging after a long conference day. ||The rooftop lap pool with a full bar on the 4th‑floor deck was a nice option if you have time —great for casual laps or lounging with cocktail in hand overlooking the skyline.||Dining at Carcara and the Breeze Bar was equally enjoyable. The southwestern‑inspired menu and creative cocktails delivered delicious & satisfying options and the vibe was both chic and relaxing for a professional or personal crowd. ||Location is good for walking or catching a Waymo - automatic taxi! You’re steps away from a lively array of downtown restaurants and cultural spots.||A couple minor watch-outs: valet/self‑parking can get pricey and Wi‑Fi access is complimentary to special guests. Special conference attendees were given a $25 daily spending allowance at the restaurant, coffee bar or club bar but no free breakfast is offered. ||Sheraton Phoenix Downtown delivers a stellar blend of style, amenities, and location. Whether you’re in town for a convention like I was, work, or simply to explore vibrant downtown Phoenix, this hotel offers comfort, convenience, and a lively atmosphere. Just budget in advance.

I had an excellent three night stay at this hotel in downtown Phoenix. The rooms are comfortable and clean (thank you, Maria!). The staff at check-in was so friendly and accommodating with my requests. I had a good conversation with some of the staff who seem happy to be working at the hotel. The A-line to and from the airport is wonderful and very affordable ($2 each way) and there is a wonderful pizzeria less than a 10 minute walk away. I would stay here again anytime.

I just checked in to my room moments ago after flying in to Sky Harbor airport. What an amazing Hotel this Sheraton is. It is beautiful and then they put me on a high floor with an amazing view I can't wait to see it night for sure the downtown area is beautiful. Shout out to Aaliyah who checked me in and did a phenomenal job in less than 5 minutes I was in my room and I'm looking forward to a great time here in Phoenix with my Church of God in Christ Family!

I stayed at this hotel for a conference. From the moment I arrived, my stay was virtually flawless. Check-in was a breeze. When I got to my room, I was shocked to find a tray of sweets, a bottle of wine & 2 nice bottles of water waiting for me. They were sent by Ryan, the food & beverage manager. What a great, welcoming touch! My room was clean and well kept throughout my stay.||I want to give major kudos to the entire bar staff. They not only kept up with a huge crowd each night - they rocked it! The drinks were consistently great, and there was never a line for service. I travel a lot & it's rare to encounter such a professional, friendly & efficient crew. ||Big business/conference hotels can feel utilitarian and impersonal. The Sheraton did its best to be warm & friendly. I'd choose it again.

Staying here for a work trip. Room is nice. No balcony. Elevators are weird, have to use your room key. The small refrigerator was a joke though. Our stay is 5 days and I bought some salads from down the street that hardly fit in the tiny mini fridge and much of my salads had frozen because there's a super small freezer inside instead of being seperate. No microwave! Pool is was nice, but outside so if you don't want to burn use it at night. Pillows are squishy soft so you need to use 2-3 just to prop your head up decently. No continental breakfast! They said for a $50 upcharge per night! $50 for a breakfast is insane!

Nice location near ASU. Check in was smooth. Valet staff very friendly. Overall it was a nice stay, but we had some issues with the room: 1. internet kept going down. We had to make a few calls to the front desk. 2. Thermostat in the room was iffy. Didn't always work. Thankfully the temp was comfortable but there were times we wanted to change it and it didn't. 3. refrigerator in the room didn't work well. It was either "off" or way to cold. Some things froze, others didn't and it didn't matter where you set the temp. The Sheraton Club was a nice place to grab a snack or work for a bit. The bar area is huge! And the restaurant Carcara had very good food.

Now this is one of my favorite places to stop in the morning and grab a cup of coffee. They have an awesome lobby area to work within. The hotel is beautiful in nature and the location is centered in the middle of all the transpires in downtown Phoenix. I love their outdoor patio adjacent the restaurant. Food is fantastic but you might have to give up Starbucks for a day or so. It is romantic in nature, so you might get lucky if you play your cards right. LOL. We enjoy, that's my wife and I, taking in a nice cocktail, mimosas preferably, and just soaking up the atmosphere. Downtown venues are really hopping now as opposed to 10 years ago. The city showcases an awesome vibe, and you're only walking distance from Roosevelt Street which showcases many fun venues. Highly recommend stopping in whether to work or eat or catch a night sleep. #irishcatv2

Wow, what a surprisingly excellent experience my wife and I had at this Sheraton. We have stayed in multiple Sheraton properties over the years and this is a huge upgrade. The previous Sheraton properties were completely good places to stay, but it sounds like they are changing the Sheraton hotels, and this property is one of the first to see the changes. We has asked for an early arrival, and everything was ready to go as soon as we arrived. I walked into the beautiful lobby and was greeted with a smile by multiple people at the front desk. Within minutes I had keys to the room and was heading to park the car. We arrived to a very clean and nice room. Everything was in its place and ready for us to relax for the night. We went out to dinner and returned later to get some rest for our trip home the next day. The bed was comfortable, the TV worked great, the bathroom well appointed, and overall a great room. There was an issue with the parking garage when we arrived, so we asked the front desk before leaving how to leave the garage. They knew exactly how we needed to leave the garage, and all worked perfectly. The welcoming nature of everything from the lobby to the front desk to the bar and room was excellent. If this is how Sheraton is rebranding and changing, I'm all for it!

The most impressive thing about this hotel is the gym. I don't think I've ever seen such a large hotel gym. And I have stayed at a lot of hotels. This property has 1,000 rooms. Mine was pretty spacious, clean and modern and came equipped with a safe, big screen TV (probably 55 inches) and no fridge (standard practice in most hotels). Check-in was smooth. The lobby bar is very nice with outrageous pricing to match. Carcara restaurant at the end of the hotel has a delicious menu. There is a resort fee here, which seems like a giant scam considering there is nothing that should qualify this property as a resort, but I got out of paying it with a group rate thanks to my employer. Great location in downtown and a 15 minute ride to/from the airport without traffic. The pool and pooldeck bar would have made for a nice hangout spot, if it weren't 120 degrees outside at the time of my visit.

Stayed there as part of a conference. Hotel is not inexpensive ($339/nite +++); however, they wanted to charge for Internet access!!! In this day and age??? Said if we were Marriott Bonvoy it would be free. We are, but couldn't produce member number ... who carries that around??? Cell phone worked, used that. But hotel was totally non-responsive. Food mediocre. Would not stay there again!

Stayed here for a conference. Location was great and a lot of good restaurants within walking distance. The hotel itself is really clean and nice. They were very accommodating. We weren't able to check in early because they didn't have rooms cleaned but we had a sleeping infant with us so they gave us access to the lounge where it was a little more private and quiet for our baby. The room was clean and nice. They had the pack and play ready in the room when we arrived but we realize the king rooms didn't have a bath tub, when we asked if we could switch to a room with a tub they quickly got us into another room (it was a double bed room but that was okay with us as those were the only ones with a tub). Housekeeping came early and tidied up our room. We would stay here again.

This hotel does not have functioning internet in the rooms. If you will need an internet connection during your stay I suggest you go elsewhere. I am here with a research conference and none of the participants can reliably access the internet. Its almost unbelievable that a hotel owned by Marriott would not provide internet. Caveat Emptor

The staff were nice enough but the place is dirty. There was mold on the first set of sheets I got, some weird waxy substance on the remote, and the bottle of water in the room you can buy had its seal broken. Not sure if it was like that when I got there but found it half way through my stay. Glad I bought a case of water from the store and not them. Odd thing, I snaged some sugar packets from the lobby coffee shop and left them with the coffee stuff in the bathroom only to later find out that the staff took the extra ones i brought up and only left 2... like, what? Why? It's such an odd thing to do, considering the cup to Offee/tea ratio was off and there was more lids than cups. All in all i was here for work and I wouldn't stay here again if I could help it.

We were traveling for work to Phoenix and decided to stay at the Sheraton, given its reasonably central location, good price, and Marriott flag. Despite paying extra for a high floor, we were given a room on the 17th floor which is the highest floor of the non-high floor section of the hotel. When we inquired about this, they suggested we check back first thing in the morning. No problem - we didn't unpack too much stuff, checked back in the next morning, and were moved to the 28th floor. No offer to help with luggage, though. Thankfully, we travel light. The new room is more or less identical to the old one in terms of layout, however it was much closer to the elevator bank so there was a lot more foot traffic, people talking loudly in the hallway, kids running up and down, etc. If you're a light sleeper and/or prefer something a bit more quiet, definitely request a room as far as possible from the elevators. Did I mention we were traveling for work? We need a fast, reliable internet connection in order to be able to do work and I'm surprised that in this day and age, some hotels still have not figured out how to offer reliable internet access with a seamless process for joining the network. For the first few hours, we would connect to the access point however it would never pop up the window to authorize the device to connect. Once connected, if you put your computer to sleep and then awaken it some time later, it would connect to the wifi but there'd be no internet access. Sometimes "forgetting" the network and reconnecting would solve it. Even after the pop up shows up, after we enter the correct information, it would just spin there indefinitely and eventually disconnect. Just for testing, putting in the wrong information failed right away. In the past several months, we've stayed at dozens of other Marriott properties, big and small, and not a single one had any issues connecting or maintaining a connection to the wifi, except this Sheraton property. If there's one thing that by itself would improve the experience to a 4*, it's getting the wifi fixed! In terms of location, I'm not sure it gets much better than this. Decent coffee and many great restaurants are all within walking distance. The convention center is pretty much across the street from the hotel. Lastly, the hotel bar is actually pretty nice and the cocktails are reasonably priced by hotel standards (~$15).

Worst hotel for the price ever. No airport shuttle. $330/night charge. No caffenated coffee in room. $20 "ERS Low Floor" charge. Room service $30 breakfast not served on plates with silverware, rather in a brown cardboard box and english muffin not toasted. Food was cold. Never again!

I stayed here on Friday 01/10/2025. I arrived to the hotel faster than expected. The desk clerk gave me a top floor room (31st floor). I love Marriott Bonvoy! The views were beautiful at night. My room was beautiful. I'm glad they renovated the rooms to shower only. The shower was a rain shower. The room included a nice sized Smart TV with digital streaming. It's a shame I had to leave home on Saturday. If Gimme Gimme Disco returns in Spring or Fall again, this is my designated hotel!

What an absolute NIGHTMARE! Drove here for a conference, everyone in Phoenix owns a truck, but 3/4 of the parking garage soaces are marked for compact cars only and the other spots are so jammed in there it's impossible to park a truck if their lot is full. Was given a parking vouvher from the conference stating the parking was $8 for attendees. (this is a great price for being downtown). Once we were leaving, it took 24 minutes to get out of the parking garage, because of the absolutely terrible layout and jam packed spaces. When we got to the gate after 24 minutes, an employee refused to take the voucher and charged $32 to park. Again after we waited for 24 minutes to get out of the garage. Absolutely will NEVER stay here after this nonsense and I will be parking across the street in their competitors lot with a much better layout for the next two days of this conference. Terrible customer service, ripped us off and an absolute nightmare to get out of the parking lot.

This is a higher priced hotel that provides very minimal quality in return. Bathrooms towels are very thin, room is poorly designed and doesn't have the best furniture mix. They just sent a shortchange you in everything they do.

I loved this hotel except for one thing... the scented soaps. They smelled like every guy I dated in high school who wore too much cologne. The hotel clearly caters to men. I did try asking at the desk for something unscented, but they only have the men's cologne scented stuff. Being fragrance sensitive, that wasn't great for me. Other than that, I had only positive experiences here. The beds are extremely comfortable. Bedding was perfect in terms of weight/warmth. Like perfect to a level that I wanted to stuff the comforter in my bag to take home! Bathroom was spacious and nice. Really it was a very nice room. Service: also excellent. It's not the staff's fault there's no soap that doesn't stink. And I love that they tried to find me some! Everyone there was super nice, very helpful. Would I stay again? Yes. I'd just bring my own soap ;)

I stayed here last month for a conference. I was really impressed. From the lobby to the rooms, everything was immaculate. I usually don't sleep well away from home, but the bed was amazing. The conference rooms were very nice as well. The restaurant will deliver certain menu items to your room. After a long flight - that was amazing. Our cab driver from the airport told us about the outdoor dining and said they had a great breakfast. He was 100% correct. The menu is a little pricey, but I feel like that's just understood in hotel restaurants. The location is great and the amenities are very nice. They have a nice gym, and small pool with a bar next to it. If I ever have a reason to come back to Phoenix, this is definitely a place I would stay again.

Stayed here for a conference. Conference was really well run and the rooms for events were nice. Rooms were not as clean as I'd expect from a Sheraton (dust on floor, stain on pillow case) and I wished the rooms had real desks and chairs. But overall not bad for a conference. Walkable to many restaurants.

This hotel holds great memories from past GoDaddy Christmas parties, and now it holds great memories for the many realtor Christmas parties we'll attend. The price is definitely right, Bob, with their discounted block rates, especially since the event is onsite in their beautiful banquet rooms. And head down to the first floor for the after party. The bar area features comfortable seating and live music on Saturday evenings. Then head up to your cozy room and settle in to your comfy bed. You can check out from your mobile app, and then head down to the valet.

The location and common areas are decent, but this is such a horridly run hotel. It took three phone calls and two hours to get extra hangers (with the guest services saying there was nothing they could do and no timeframe they could give, housekeeping was a different department, they could just pass on my request). The second day of my stay, after being out from 8:30am to 3:30pm, I come back to a room that still hadn't been made (paraphrasing guest services -- "we're a conference hotel with over 1,000 rooms, how dare you expect your room to be made before 5pm, and no, we can't guarantee that something similar won't happen tomorrow"). Their lounge was small, with sub-par quality food and limited choices. Their restaurant was overpriced and disappointing. Breakfast was fine -- the bread on the avacado dish was good, the french toast standard -- but did not like anything we had for dinner. Also, was low-key allergic to whatever cleaning products they were using, which hasn't happened at any other hotel I've stayed at.

I was in town for a conference and while i didn't stay here, i loved this hotel for a conference space! So many places to meet with people offsite/away from the main conference areas. In fact they had phone booths which were very useful when traveling for business & you need to sneak away for a quick call. My biggest complaint is about the lack of EV charging stations. I had an EV for my trip and it would've been nice to charge while at my conference.

NO FREE WIFI OR PARKING! I absolutely loved the hotel room itself, it was clean with a comfortable bed. It had lots of outlets to charge phones, and they were on each side of the bed too. There was a mini fridge. Although for how expensive and nice this hotel is, they charge for both parking and wifi!!! My boyfriend said that last time he stayed here a few years ago parking was free, but now on the website they do list the prices of parking. I wasn't getting good signal on my phone while in the room so I tried to hop on the wifi, and it was $15 a day so I just didn't use my phone much in the room. This isn't a cheap hotel, over $400 for a 2 night stay. I don't think charging extra for wifi or parking is a good look. I will probably come back because I love the location in terms of being near the Phoenix Convention Center, but keep in mind these extra fees.

I've been staff for the Saboten Con convention for years and my stay at the Sheraton has always been enjoyable. The staff at the Sheraton has always been nice, helpful and understanding to one of the largest Anime Conventions in the state. I would like to extend my thanks to all the employees, including the Sheraton Hotel Event Manager for their unwavering and generous support for the convention over the years. Your employees are top notch and deserve much praise for working with the staff and attendees from Saboten Con. I look forward to many more years working with the Sheraton staff at future conventions. ~JPOOL

The hotel looks great walking into it and the staff are all so nice. I stayed for two nights and met no one who wasn't nice. I did room service, visited the bar, and the service food and drinks were great. There is a daily urban fee, make sure you use its perks! I am Silver Elite with Marriott so I am not sure if the free WiFi was due to that or if it's a part of the urban fee. There are so many little booths for taking calls or meetings in the lobby as well as meeting spaces if needed. The Restaurant gives cotton candy for sit down guests. Which I thought was cute. Marriott standards of great beds, pillows, and amenities are for sure met at this location. The only things that keeps me from leaving 5 starts was that my showere almost flooded every time I used it. It releases water really slow. There was so much hit caught in the drainage area and hair kept coming out while I showered. I let housekeeping know the first time I showered but no one fixed it before I checked out. Other than that it was a great experience and I would for sure stay again.

Beware! Sheraton Phoenix Downtown charges for things that are not requested nor delivered. I was charged $20 per night for a "High Floor" fee. I never asked for a high floor and was actually on the second lowest floor with guest rooms. This hotel, and Marriott by extension, are dishonest.

Clean rooms, great pool area, the tacos are delicious and the service is amazing! Athan and Max at the hotel lobby bar are top notch and elevated our experience. Location is great, walkable to restaurants, sporting venues and museums. Would come back!

I want to start with the fact that I stayed here for a conference and work paid for it--hotel stays always seem to be better when you don't have to pay for it, right? Anyway, I arrived at 9 am and they had a room available for super early check-in; off to a great start (thanks and special shout-out to Jarrod who was so nice at the front desk--he gave us a great rec for breakfast at Matt's Big Breakfast, too, which was SO good). I had a 6th flor room with a king and I loved it; my view was of the 4th floor pool which was fun. It was right next to the elevator and I really didn't hear the traffic/activity of them. The room was so clean and each day the cleaning service came in to tidy up the space and restock towels, etc--they're like secret fairies as I never saw them come and go! Blackout curtains were great, shower and bathroom was SO clean, pillows comfy. The bartender at the pool bar was quick and kind, I didn't go to the bar/coffee shop or restaurant out of the the hotel's main lobby but they existed. The man who organized luggage drop-off was nice and also quick/efficient. I have zero concerns, found the space to be clean, and would absolutely stay here again if back in Phoenix!

This is a beautiful property inside and out. Customer service is 5-star, however there were just a few issues with the room (high pitched sound coming from adjustable table, toilet not flushing correctly and slight sink backup) however the beds are super comfortable and rest of accommodations were very nice. TechnoGym equipped workout facility was very nice and lap pool was clean and inviting. Restaurant inside is pricy but yummy food. Within walking distance to Phoenix Convention Center and other area restaurants. I would definitely stay again!

Absolutely loved our stay at the Sheraton Phoenix Downtown. The location is great, convention center is a 5 minute walk and there are plenty of nice restaurants nearby. The hotel is big, clean and beautiful. Currently beautifully decorated with Christmas decorations. The lounge/lobby area is spacious with a nice bar area in the middle and lots of sofas and tables for different size groups to hang out and get some work done or just relax after a day at the conference. There are also small conference rooms that have doors to be closed for privacy. Great place to run a meeting with your team. I can say this location is perfectly and beautifully planned for people on business trips/conference trips. The bar is nice with a lot of yummy cocktail options , also coffee and tea, delicious brownies, cookies and cupcakes . The best morning and evening snacks. The restaurant Carcara was amazing. Will write a separate review for that. Customer Service was great, friendly and attentive staff except the young guy working at the gift shop. Overall I highly recommend this hotel for your next business trip. You won't be disappointed...

LOVE THIS HOTEL! The 2 stars is for the service. Got told to check in after 1p for an early check in - room wasn't ready and they gave me a $100 f&b credit and free parking for the inconvenience. Fine. Ordered items from housekeeping and it said delivered, in which it never was. After checking out, my card was charged for the $155 tab at the restaurant in which I had a credit for. I called the girl that I talked to was nice, transferred to the manager and he was an absolute jerk. Talked over me the whole time and kept insisting on the check in time in which I wasn't even arguing. I wasn't able to get any words in..

It's okay . But they do not. Follow thru. It was midnight and I was putting a 3 month old back to sleep & the neighbor next door banged on the wall like I was up partying ?? I went downstairs to let the staff know because this is a hotel who has a bed time ? Maybe get a suite so we don't have a joining rooms . Parking is terrible too

I was staying multiple nights attending a conference. The checkin and checkout were seamless as both front desk agents were friendly and professional. The room I stayed in had a nice view of Chase stadium and was comfortable. The bed was extremely cozy! The lobby bar was always busy so during conferences I recommend staying open later- tacos and drinks were made to perfection! The one recommendation I would give the GM... please have a different option for bathroom amenities as the scent of all the amenities is too masculine, strong and woodsy. Overall, enjoyed my stay.

============================================= *** BEWARE of this hotel especially Food Service!! *** ============================================= My wife was there with our granddaughter. They called room service and ordered food that was suppose to meet the dietary/alergic restrictions of our granddaughter. They did not know the menu/ingredients well enough and served her food she was alergic to resulting in a medium size alergic reaction. We got her taken care of and nursed her through the night. My wife was beside herself in anger and guilt and crying upset all weekend due to this reaction and the staffs lack of knowledge of their food. The loss prevention dept was okay in response but when I called to follow up the front desk operator was rude, put me on hold twice and refused to connect me with the GM. Our experience at Marriot overall in the past has been pretty good. This hotel and staff were rude and negligent and therefore I am submitting this review. To put a 10 year old through this hell is unacceptable. We know many of you have allergies to foods and therefore be cautious at this hotel!! They do not know what they are doing!!

Amazing stay other than checkout. Titanium Elite and thankful for the upgrade and late checkout but when the guy said they won't hold our bags at checkout (now that is a first in the hotel industry) and he was a jerk about it. We had to store our bags in our hot car (summer in AZ) and had to throw our food away. Not your typical Marriott experience and put a damper on the stay. Sheraton typically does better and I wish I caught his name so he could be coached up or moved out. Hopefully next time is a better overall experience! I have yet to see the bill so hoping that is correct and don't have to reply to this note again.

This is by far, the greatest hotel lounge/lobby area I've ever seen. To have this amount of space open to the public is nuts. It's certainly a spot I'd come by to just work, sip a cold brew (millennial, I know) or just people watch. That being said, Sheraton's worldwide are getting major upgrades so I decided to check this one out mid last year. Great stay and a great value. I get that downtown Phoenix doesn't have the best rep as far as things to do, but I found plenty within a scooter distance and would stay again. Just watch out for that Phoenix sun in the summer cause it will scorch your skin.

I met my Fiancé and her friend here for our first night stay on our quick weekend trip to Sedona. The location is very convenient with lots to walk too. The staff was friendly and courteous, the rooms and building were clean and tidy. This location does not have the lounge open on the weekends however, which was a let down. This location is more of a business travel and convention location as opposed to tourists which is why they say they don't have the ambassadors lounge open on weekends. We did receive a meal credit to have breakfast downstairs and it was tasty. The hotel being catered more for business is why I rank it at four stars.

I was not completely surprised to see that this hotel only averages 3 stars. I was hinged between 3 and 5 stars for the following reasons. Initially, I was pleasantly surprised at the level of service at checkin, as their hospitality seemed quite excellent. The agent was eager to assure our every need and request was met - including a late check out we had requested. 5 They have a magnificent 99 foot lap pool on the fourth floor, which I had all to my self three days in a row in the mornings. Perfect temperature and extremely relaxing. They have a wonderful pool bar adjacent (just outside the pool gate) with a friendly attentive bartender who also doubles as a Pool Attendant assuring there are plenty of towels, lounge chairs, menus and tables are clean and at the ready for guests throughout the day. So far, I loved this place... 5 STARS The rooms are quite nice, well equipped, however, lacking some full service hotel amenities, specifically a microwave. Huge flat screen TV is very nice, bathroom is on the smaller side, but does it's job. Rooms have nice views of downtown Phoenix. 4 STARS There are no restaurants, snack bars or shops open after 9:30 PM. There are also no snack vending machines anywhere on the property, so finding anything to eating or snack on after 9:30 PM is an impossibility unless you leave the property or were fortunate enough to have planned for that ahead. Sheratons are typically Full Service Hotels, which should include food, or snacks at minimum, round the clock, if not room service. There is also no guest laundry facility available, however, they do offer a laundry service at a cost if you are to be staying long enough. 3 STARS They have a huge and beautifully equipped fitness center with everything you could ask for, with a terrific filtered cold water dispenser. I filled my empty water bottles repeatedly during my stay to avoid buying more plastic. A very nice feature if you know where to look. 5 STARS I would happily stay here on future dates just for the pool, and wit( the knowledge to bring extra food for late night munchies. Overall: 4 STARS

Decent hotel. Great work/seating areas. Skip the bar/restaurant unless its happy hour. Expensive and VERY poor service.

My favorite place to lounge in the downtown area!! They serve coffee, have a full bar, private rooms as well as universal chargers for phones.

After reading the reviews, I wasn't sure what to expect. I recently stayed here. Ruben was very friendly and professional working the front desk. I had a very nice room on one of the top floors with a great view. The food was good at the bar and restaurant. Very nice pool on 4th floor. I would definitely stay here again if I return to Phoenix.

My third time staying at this hotel and each time is 4 nights. It's a clean and walking distance to the Convention center. There is nice restaurants at the hotel and the food is good. There are a grocery store near by too as well as other restaurants and shopping center across. The best thing about this hotel is their friendly employees at the front desk and I love the upgrades and late check out because I am their Bonvoy member. This is a good place to stay and they have many available sit and meet area around the lobby.

I went to an event last Saturday at this hotel and the three boys that were working in valet went above and beyond to help me with my car. The boys were Tommy, Copper, and Craig. I left items in my car and they were more than happy to run and get it for me. They were so sweet. Extra thanks to Tommy for his great personality.

Beautiful lobby area. Lacking in customer service. Front desk employee who checked me in didn't know what was what, didn't provide me with room rate details. I had to ask her all the questions such as parking, how the drink credits work etc. she was aloof and seemed annoyed, low voice so I kept saying 'excuse me?'. We self parked but their encrypting machine wasn't working so I had to call for help every-time we left the hotel. The room was not up to par - hair on the floors, in the beds and the shower curtains smelled like mildew. Absolutely disgusting. Dirty cups, remote controls, cabinets. Hotel windows were so dirty. What's the point in paying so much money for a dirty room and lackluster customer service?

Best hotel ever! Magnificent views, great pool, comfortable rooms, awesome lobby and excellent club lounge. The hotel is in a super location. Spend time on the great lobby we watched March Madness, played Uno and had some delicious drinks. Lots of choices in the club lounge love the coffee/tea bar.

Great new room, nice view, great central A/C, I will be back! Excellent service friendly staff

Sadly I do not recommend this hotel and would not return. Check-in was smooth and easy, and the Marriott Bonvoy app makes things nice & convenient (checkin, ordering room service, knowing when you're room is ready, digital key, etc). Big issue though is that some of the rooms had signs of bed bugs. The first room I was given was not cleaned well--food on floor, hairs in bathroom, and black spots on bedding. So I was given a second room--which was even worse as the comforter had TONS of small red blood spots (looked like bed bug infestation)! I ran out of that room! I had to stay at this hotel because of being there for a work conference, otherwise I would've left. Thankfully the manager took this seriously and said they'd look into those rooms (up on 22nd and 27th floors), and instead she brought me to rooms on a lower floor. The next room she brought me to had a few red spots on the bedding...so we then went to another, 4th and final room that didn't have any signs of bedbugs at least. But throughout this lugging my luggage back and forth to reception after each room was exhausting, and I was so surprised that they didn't comp or upgrade anything--I felt like compensation would've been appropriate but I was too exhausted to bother asking. It was a horrible stay bc knowing there are bed bugs in the hotel made me feel itchy and anxious. I was surprised that their beds are just a cotton fitted sheet on the mattress itself--not even covering the full sides--without any mattress pads or covers. They might want to fix that. Housekeeping is pretty subpar as all four rooms, including the one I finally stayed in, were pretty dirty. If you stay here, do not look at the corners, phone, or anything too closely. The pool is the best part of this place. Also unusual that the coffee maker is in the bathroom right next to the toilet. If I return to the area, I'd stay elsewhere.

I paid months in advance for a late check out. At the time of reservation, the late check out was listed at 5pm. When I checked in I doubled check to make sure and they claimed it wasn't listed until I pulled out my reservation details. They told me late check out was at 4pm. The day I was checking out I went downstairs to ask about something unrelated and decided to check on the late check out time. They again claimed I didn't have a late check out until I insisted and then suddenly it was there. This time they told me late check out was 5pm. Around noon housekeeping knocked to clean my room and I had to explain AGAIN that I had paid extra for late check out which again they suddenly found after I didn't backdown. This added unneeded stress to my trip. I would be hesitant to book with them again for business. The internet also cost $15 a day??

10 stars if I could add them! Absolutely a beautiful hotel I'm so impressed with this hotel Location is fantastic! The staff over the top accommodating! Please let Bonnie from the front desk that she is very appreciated! I travel for work so I have the opportunity to speak to customers about my experience and I'm definitely going to share how wonderful my experience is! Thank you and I will most definitely be back! Great job on the renovation but the staff ties it all together!!

Sheraton Downtown Phoenix tacked $50 of undisclosed charges labeled "Urban Fee"s. I called their customer billing service and the agent said these are "mandatory" resort fees that Sheraton adds to all bills. These charges were not disclosed in the room rates or the invoice when I booked with the online travel agency Egencia nor were they disclosed by Sheraton prior to check out. Adding undisclosed, unauthorized charges meets the legal definition fraudulent business practices. Its unfortunate that Sheraton has these billing practices. The restaurant was really good and although the rooms been updated nicely.

The rooms are very nice. Great view of the city. Staff was very friendly and helpful. We did have a little issue with the TV. Ut maintenance was there within minutes and had us all set up in no time.

Upon checking the TV greeted me with my name! That's nice. Overall the room was clean. The hotel restaurant is delicious but pricey. I had a salmon sandwich which I highly recommend!