Sheraton Princess Kaiulani Waikiki Beach

As a family of three, we had an amazing experience here (End of December 2025 through First week of January 2026). In the beginning, I thought this is not a good choice for a titanium elite Marriott Bonvoy member but all of that changed when I approached guest experience manager Samantha Londynsky. She quickly responded and arranged a complimentary upgrade suitable for our family. We enjoyed the spacious room, reasonable sized balcony overlooking the pool and facing the Ocean, giving us a great Oceanview. The hotel has renovated room, elevators are fast, there are indoor games (billiard table, football, pingpong table, and a couple of others. The outdoor swimming pool is very well maintained, always sparkling clean, their breakfast options are pretty good and their servers were very courteous and efficient, Patty was one of the servers and she is truly a gem, she learnt our preferences fairly quick and ensured that we get what we like, the way we like it. The house keeping staff is well trained and provides excellent service every day. The hotel staff in general were pleasant and knowledgeable. This Hotel is one block away from the Ocean, you can walk to the beach, in less than 5 minutes you are at the beach where there are public restrooms and public showers for cleaning after you are done at beach. As soon as you get down, you have a plethora of shops, lots of shopping possibilities and so many food options, you are also a block away from a mall which has big stores like Target. Then if you walk a few blocks on the right side of the street, you get into another mall which also has a food court, if you walk a few blocks on the left side of the street, you get into another mall which also a food court. On the street you have plenty of street food, casual dinning/family restaurants and ice cream shops, not to forget the Honolulu Cookie Company shops (you will find one every two blocks I guess). You can't go wrong with this hotel because you are in the middle of everything and you don't have to get a ride share to get anywhere except for the airport, everything else is just at a walking distance.

We had a great stay here during our vacation as a couple. We got a king room, and it was much more spacious than we expected. The staff were so nice and helpful. The location was perfect! We would not be exaggerating to say this hotel's location is one of the most convenient location we have ever had for all the hotels we've stayed at. Easy access to many great restaurants, buses, Waikiki beach. We love the fact that while it's located next to a busy street, once we got to our room, the noise became so little that we could barely hear. They have great amenities for Marriott member as well. As a Gold elite member, I was able to borrow towels and beach chairs quite easily, which made our beach trips much more fun. Overall, it was a lovely stay, 100% worth it and exceeded our expectation. We'd definitely stay here again and again next time we visit Hawaii.

Our stay at the Sheraton Princess Kaiulani was nothing short of incredible. The location could not be more perfect—just a half-block from Waikiki Beach and only steps away from the International Market Place and countless restaurants. It’s hard to find a hotel that strikes the balance between convenience, comfort, and genuine Hawaiian hospitality the way this one does.||From the moment we arrived, the experience exceeded expectations. When checking in, we were greeted by Floyd, a bellman who turned what could have been a chaotic arrival—traveling with my parents and my brother and sister’s families—into a smooth, memorable welcome. His warmth and attention made us feel like he wasn’t just helping our family… he became part of our family. As a Lifetime Titanium member, I’ve stayed at countless Marriott properties, but Floyd’s hospitality stands out as truly exceptional.||I also had the pleasure of working with Tammy at the front desk. My sister arrived later in the day, and Tammy ensured she was taken care of immediately. Her professionalism and kindness made me feel valued and genuinely appreciated.||Each morning, we enjoyed breakfast where Liz, the hostess, greeted us with a smile and remembered us after just one day. Little touches like that make a huge difference and reflect the heart and soul of this hotel.||Being born and raised in Hawaii and now living on the mainland, staying here brought back so many memories. The Sheraton Princess Kaiulani has a beautiful way of feeling like a modern take on the old-school Hawaiian hotels I grew up with—warm, welcoming, and full of character.||To all the staff who made our stay amazing: thank you. This is a fantastic hotel, and you will not be disappointed staying here. We can’t wait to return January.

Great stay overall — just be mindful of room location. We arrived late (around midnight) and weren’t informed at check-in that there are bars directly across the street, with loud music and activity continuing until about 2 a.m. I mentioned this to the manager the following day, and she handled the situation exceptionally well. In hindsight, I should have called the front desk at the time, but despite that, she made things right, which we truly appreciated. The rooms were excellent, breakfast was delicious, and the staff were warm, welcoming, and professional. Very reasonably priced. I would absolutely recommend this hotel and would stay here again.

We had a wonderful stay at this hotel! The rooms were clean and the beds were extremely comfortable, we slept so well. The housekeeping staff was incredibly sweet and very accommodating anytime we needed extra linens. The restaurant downstairs served great food, and the location couldn’t have been better. It’s just a short walk to the beach and close to lots of local eateries. Overall, an excellent experience. We would definitely stay here again!

We stayed with the kids and we loved spending time at the pool and table tennis! The breakfast from cafe was very good. The restaurant has a live music at night time. There's a laundry and microwave in the basement- that was helpful for the kids. The location was good but not perfect. Yet Waikiki is not big so can't really complain. The housekeepers were so friendly and very attentive. I really appreciated their thoughtful service.

I've stayed at other Marriott hotels in Waikiki but this one has actually been my favorite. Every staff member was so warm and friendly. Location is excellent. 1 block from beach and the International Market and 5 minutes from all the luxury shops! Will definitely stay here next time too!

SO LOUD!! We had an ocean view and were so excited when we arrived. Lobby is very old and worn out. The ceilings have holes and rust by lobby. No elevator in parking structure. No valet. So park in front to drop off luggage or you’ll have to lug them unfortunately and down the steel/concrete stairs. The rooms and bathrooms are small and dated, but semi clean. Not very thorough cleaning. Location is amazing. View was great. Then the night rolled around and it sounded like a literal circus outside complete with racing motorcycles and the loudest street karaoke with all the drunks living out their 15 minutes of fame EVERY NIGHT TILL ABOUT 11:30-11:45 pm!!! So don’t count on getting to sleep early. Geez.

Great hotel staff, super friendly! We used our points to do a staycation and every time we come here, we always have a great experiences! We ended up staying two nights, so we ended with two different rooms with two separate beach views, which was beautiful to wake up to! The beds are soft, roomy, and comfortable and the rooms felt spacious as well. The pool, it is the coldest pool in Waikiki as it's 8 ft deep and the sun exposure doesn't get a full days worth to fully warm it up. So expect a cold plunge, LOL They also have a bar right by the pool to where you can go up to the bar or wait for a waiter to serve you. While you wait, they had live music as well, which was nice to relax to. Only downside is that there is a main entrance from Waikiki street to the pool, so people are constantly coming in and out which can be a distraction, however, some see it as a convenience. Just depends on your vibe! We always look forward to coming back!

I stayed here during my vacation with my family. The check in process and overall staff assistance / communication was great. They were super friendly throughout my stay. They were able to answer any questions I had swiftly. The hotel itself looks a little more dated with rooms also looking a bit dated as well. Unfortunately, our window curtain looked like it had blood stains on it. I also felt like I needed to wear sandals while in the room as I wore white socks in the room with residue appearing on it after taking them off (however, I would say that they vaccum the room daily). Also, I noticed some towels had yellow stains or hair from a previous use. I ended up requesting additional towels to circumvent. I would preface and say the location is desirable as it it somewhat central to Waikiki with the international mall next door and a street light away from beach access, which was super convenient. ABC stores are nearby incase you need to get essentials. Speaking of the beach, they provide free rent towels after scanning your room card near the pool. Return box is next to towel check out area. Amenity wise, we did not try the Splash Bar so I can't comment on their food / drinks. The gym is a basic hotel gym. Standard elliptical, treadmills, cable / resistance machines, and dumbbells (up to a pair of 55 pounds). Lastly, there are resort fees of about $50 (after taxes) per day, per room and $45 self parking fee per night. So book and calculate the prices accordingly! We went during multiple events and thier garage is open to the public, so parking ended up being more packed than normal. First come, first serve on parking which led us to park at the international mall a couple of times. However, if you show the receipt / bank transaction, they give you hotel credit back. Overall, it is a descent mid-tier hotel and close proximity to popular tourist areas.

The Splash Bar staff was very disappointing. "Manager" with red, curly hair felt entitled to change my last name to make it easier for HER and tried to correct my pronunciation of açaí - which was right - while she mispronounced it. Guy at take out let a woman go ahead of me after I'd been waiting a long time. Lastly, Herb worked the bar & takeout. He couldn't hear me on the phone and was rude. Maybe he shouldn't work the phone when the band is playing. Funny how I got sick after eating my order but wasn't sick before or after during my trip, just saying. Room was very dusty, bed uncomfortable & towels smelly but all was corrected quickly. HOWEVER the view from the lanai was absolutely stunning and that was very important to me! Finally after calling twice, Rudy finally came to my room to fix a rattling door that kept me up all night & didn't say one word just went straight to broken door. No hello, intro, recap of incident, nothing, very disrespectful! There were a lot of things like this that added stress to a vacation that was all about wellness but I will say Jerry at the front desk was great as was Chan in housekeeping!

Amazing? Not really but it was better than ok. Across from the Moana Surf Rider which fronts the Waikiki beach. Super convenient location if you are planning on vacationing without cars. Parking in this area is pretty expensive. Doing Uber, walk or bus is the best way. Hotel is aged but updated. Our room AC was very cold. The bathroom clean, mold free. However, patio door is very thin and you can hear the noise from the street below. 1st night, one of the venue nearby was playing loud music till late night. That's what you get with a ocean view. Waikiki view at it. Convenient location, friendly staff. ABC store right across. Factually, everywhere.

Loved the location and definitely recognized for my status as lifetime titanium so that's always a plus since I got an upgrade to Ocean view in the renovated tower. It's located right on the main road in Waikiki across from Moana surf Rider Hotel. So there's pluses and minuses with the location. It's definitely near everything so completely walkable especially if you don't have a car. Unfortunately, you can also hear the hustle and bustle of the city which means sirens and car horns at night. They do not have valet but they have an adjacent parking structure which obviously you have to pay for each night. But that's typical in Waikiki. They have a water filling station which is always a plus and saves you a lot of money instead of buying bottled water every day. Staff is super friendly and check-in was easy. If you stay here, there are activities that you can participate in and you can also go to the sister properties in charge meals to your room which is super convenient. Rooms in the Ainahau Tower are renovated. We had a room with two doubles and a balcony with an ocean view so it was a perfect view of Waikiki Beach.

I've stayed here 5-10 times over the past couple of years. The staff are super friendly and welcoming upon check-in throughout the stay. I love the convenience of the location. It less than a block from the beach, tons of food spots around, and an ABC store across the street. The bus stop is down the block and across the street so it's easy to get places. They have a small pool that's nice but I usually just get towels from down there then go to the beach. They have upgraded/remodeled rooms and regular ones. I've only stayed in the older rooms and they're fine. Nothing fancy but it's clean and comfortable. Some of the rooms have balconies that overlook the pool. It can be a little noisy but not overly. The rooms without the balcony that I've gotten are also smaller.

I have to say I am very surprised by a Sheraton putting anyone in a room like this. I think you should have to sign a waiver that states I just want the cheapest, smallest room you have. This room was a negotiated Government rate, and you basically get garbage. The room was so dusty, the carpet was nasty, the housekeepers kept switching the shampoo, conditioner, and body wash around, so I washed my hair with body wash for a few days and conditioned with shampoo. The staff here is nice, so I gave two stars. Other than the staff, there was nothing good I have to say after staying in a dirty shoebox for two weeks.

I'll preface this by saying I didn't stay at the Sheraton because it was my first choice. I had a Marriott deal and this seemed to be the only hotel where it applied. That is how I ended up at the Sheraton Princess, but I won't complain too much because I was in the renovated section. Which honestly, I felt like I would hate to see the other side, lol because this didn't feel quite special. Hotel check-in was very smooth. Customer service was nice then and at checkout. I only wish they had upgraded my room (since it was my birthday, and all) because the view was nonexistent. Also, I was on the fifth floor and could hear all the cars, alarms, people in the parking garage. I am a light sleeper, but surprisingly this didn't bother me as much as I would think it would have. Room appeared clean, came with microwave (I believe), safe, and a mini fridge. Had an outdoor patio but considering my view was trash, I didn't go out there. Housekeeping was very much on it every day zero complaints. Everyone I encountered was nice and friendly and even when I did not want service that day, they asked if I needed anything without hesitation. What I didn't like is the resort fee and the parking fee which I paid a couple of nights when I rented a car. Both overpriced and especially the resort fee considering I didn't utilize any of those services. But I guess that's on me. Also didn't like the elevators take so long and are always full of people so you might be waiting even longer if you can't get on. The pool area was used a lot but I'd rather go to the beach myself. They also had pool tables and other game tables for entertainment and plenty of seating areas downstairs. The Sheraton Princess also had a stage for bands and singers to entertain guests. I utilized two free passes to the bar and I will say, the older gentleman at the bar hmmm wasn't rude just wasn't that friendly the first night. I don't know the difference, but the second time I came a few days later, he was friendlier and made conversation. The drinks were OK both times. All in all the Sheraton is definitely a three star hotel. Nothing fancy about it; even the renovated section which could use some sprucing up itself at least my room.

Always a pleasure to visit the PK!!! Classy and beautiful property and it is so close to Waikiki Beach!!! The staff always friendly exemplifying the true spirit of aloha. So many genuine smiles from the whole staff. Great food/drink establishments on premises.

I must say, as a local who lives in Hawaii and was staying here in a staycation, this Marriott property was not the best. For the amount it costs to book a room here, I would have appreciated having a lounge or restaurant available in the hotel. They do have a poolside bar-like restaurant called the SplashBar. But it's all open air seating next to the pool area. The view from our balcony of the room was breathtaking. But the room itself could have had some improvements. The shower was surprisingly low. I'm 5'8" and had to almost half squat to rinse the top of my head in the shower... or have it shooting straight at me haha. The amenities provided in the bathroom were not very extensive. Only a bar of soap and a tube of lotion. No qtips or tooth brushes or combs, etc. Although the room did have two complimentary bottles of water, which was nice. Of all the Marriott properties I've stayed at around the world, I'd say the location of this hotel is more of the reason for their nightly costs... if you're a tourist to Hawaii and more excited to see Waikiki rather than have a nice relaxing weekend in a hotel, this may work out for you! If you're a local doing a staycation, looking to enjoy the hotel property itself... I'd recommend maybe choosing a more affordable hotel with better amenities.

The Sheraton Princess Kaiulani is centrally located in Waikiki. I found my room to be clean and comfortable. The resort has a lot of activities that guests can participate in, such as lei making, and morning yoga. I also appreciated the filtered water station in the lobby. My only suggestion would be to get the elevators fixed as soon as possible. It seemed that only 2 were working and it took awhile to get to your room and to the lobby.

I visit my friends in Hawaii every year and have stayed in most hotels in Waikiki. The Sheraton Princess Kaiulani is BY FAR the best!! I'm starting the tradition of staying here (as of last year). It is clean, peaceful, beautiful, centrally located, easy parking lot, has incredible views and the staff is wonderful. I'm lucky enough to be here during Christmas, so the lobby is decorated with classy trees and adorable gingerbread displays for all to enjoy. They also offer many activities (including yoga, lei making etc) which I have enjoyed! I always recommend this hotel to friends and family. Very grateful! Thank you!!!

I can not say ENOUGH great things about this hotel. Being a loyal Marriott platinum elite member, this Sheraton was the perfect place to stay for our honeymoon. From the minute we arrived- we were greeted with a room upgrade as well as some free drink tickets for the bar to enjoy our stay. Everyone from the maids on a daily basis saying hello to the awesome pool wait staff was fabulous. We are NOT boujee people by any means and wanted a nice calm hotel and we got it! Everyday at the pool we were able to secure chairs in the sun and enjoy some time pool side. Coffee maker in the hotel was so nice and we even had plenty of bar space to set up a nice snack area. We enjoyed our double balcony every morning and evening to watch the sunrise and sunset. Next time we come back to Hawaii we will DEFINITELY be stating here! Thank you from the bottom of our hearts for making our honeymoon stay PERFECT !

For the location, it was super convenient being a street away from Waikiki Beach. Plenty of places to shop and eat within walking distance. The hotel is a little on the older side and I stayed in the building that wasn't renovated yet. Very clean, and had a corner building view so I was able to see street and part of the pool. Parking is definitely tricky. The elevators are only located on the 6th floor of the parking lot, so park closer to the top if you plan to carry your luggage into the hotel.

****Review Update**** This time around 4 stars overall ! This will be a combination of an update and reference to my first review in which I gave them 3 stars. If you haven't read my other review check it out after this one. Location gets 5 stars, close to the beach, shopping and eats. Staff gets 5 stars, Helpful, nice, friendly, welcoming to all guest standard and elite members. (Disclosure I am a Marriott Bonvoy Elite Member) Anyone can sign up for a membership and it's free. Again membership has its privileges. Ambience gets 4 stars, over all with renovations it's a mix of old school Hawaii late 90s, early 2000s, all the way to updated giving it a modern feel. Amenities gets 4 stars, they have a bunch of activities which they go over at check in, with a nice pamphlet to go along with it. There is a gym, game room area (pool table, ping pong and foosball) , hang out spot with over size chairs, swimming pool, sun chairs and cabanas for rent. Wifi connection was good around the property, but for some reason when watching YouTube or Netflix at night on the tv it lagged a lot. I mean the wifi is part of the resort fee you are paying for so I except no lag, just saying ....But you didn't come to Hawaii to watch TV lol. Rooms get 4 stars, Renovated rooms are awesome. I had the opportunity to stay in two different renovated rooms, Room#2455 with a city view, Room#2058 with a ocean view both on high floors in the Ainahau Tower. Both rooms were two double beds and renovated with the same decor. Updated feel, clean and comfortable. A much different experience from my last review. Cleanliness gets 4 stars, Bathroom was clean, counter, sink, toilet, tub and floor, clean. Mirror clean, lighting good and water pressure decent. Beds clean, sheets clean and pillows clean. Carpet clean. ( when house keeping came and tidy up they also changed bed sheets, pillow covers, vacuumed and refreshed the bathroom.) Clean and comfortable. Price gets 3 stars, For my stay over all I was able to use points and money to accommodate my entire stay. Again become a Bonvoy member because you get special membership rates , they also have special promotions, just got to keep checking their website or the Bonvoy app, they accept AAA, senior rates, military rates, depending who you work for they accept some corporate rate codes. But prices and resort fees have gone up obviously due to renovation cost. Hopefully they don't become too expensive and out of my budget because I really do like this place. Overall when booking choose the renovated rooms vs the older rooms. Unless you like the old school Hawaiian room feel and vibe. Lol , No matter which room you choose your experience will be satisfying. I'll also include some pictures from my first review to compare the renovated vs not renovated rooms. At the time my un renovated room was Room#585 Kaiulani Wing two double beds.

Great hotel across the street from the beach. There are definitely more expensive hotels but the price here is pretty good and beach is across the street.

Nice and affordable place to stay in Waikīkī and so close (within walking distance) to beach and centrally located everywhere! Staff friendly and place is uber clean. Loved my room and featherless comfortable bedding. Slept like a rock here !! Dining downstairs was convenient. Only downfall is small outside pool and no hot tub onsite.

Very thin walls. Conjoining doors with large gap underneath. It was like the next room over was standing in the room with me while I was trying to sleep because I could hear them so clearly. Security didn't do anything about it. This hotel failed at the basics, allowing me to get a good night rest which is why I'm giving it 1 star.

Sad that today is our last day. Our stay was wonderful. The staff: housekeeping, front desk, bar staff (Nicole, Eric and Rocky) are super nice, helpful and had smiles. Before I arrived, Samantha, guest experience mamager,helped us with all my questions and email. She was wonderful and made sure we had a good experience from start to end. We were celebrating a birthday and he had a card and cookies left in our room which was a nice surprise. We also got two complimentary drinks from the bar :) I am a Titanium member and the complimentary breakfast was either a hot breakfast (veggie frittata, croissant, bacon and potatoes) or cold options (pastries, fruits, yogurt, banana bread). I had breakfast togo every morning by the bar and it was wonderful. Our room was on a high floor and we have a beautiful view of the ocean, it was amazing to wake up to it every morning. Thank you for the wonderful and welcoming staff for making our stay a memorable one. We can't wait to come back. Mahalo!

We stayed here our last night in Waikiki earlier this month as a free night with my Marriott points. We had a king bed with a pool view on the 2nd floor. The lobby was nice and check in was smooth. I was disappointed the pool closed at 7pm which seemed early and be aware there are NO Elevators in the parking garage, so you will need to use stairs with your luggage. The rooms did seem outdated but still clean, our bed mattress seemed to sink in and probably should be replaced. Location is nice and close to the beach & shops. I would consider staying again for the location.

I'm in Hawaii often and have stayed in some amazing places. This is a Marriott Bonvoy location and thought it would hold up to Marriott's reputation, especially in Hawaii. I came into the room on the first night and was welcomed to someone else's snot rag stuffed into the shelf above the TV and a large stain on the carpet next to the bed. I called the front desk and asked for someone to remove it and was told it would be taken care of...6 days later the snot rag still greets us every time we turn on the tv. After the third time complaining about it, someone came in and removed it. It was a previous guest's used tissue. Which I can only imagine what was in it. And I'm in one of the recently upgraded rooms that underwent construction. I was informed I was given an upgraded room from the category I reserved. I face a parking lot. A very loud parking lot. The pool is only open until 7pm, which is crazy considering it is a resort. You're not allowed to have floats in the pool. Kids can have them because they're considered safety floats but adults cannot. You can have alcohol in the pool and the kids run, jump, and flip in the pool, but my floating chair is a "safety liability". (Photo added of my unsafe float). They claim the towel attendants dubbing as unlicensed and uncertified life guards cannot see under the floats if someone were to get stuck under it. Maybe because they're not life guards in a life guard stand solely with the purpose of watching the water to keep it safe; they're handing out towels 30 feet away from the pool. But they can see under the kids floats of similar size? The management staff, front desk staff, and towel attendants are less than kind or helpful. Everyone had a snotty attitude like they resented having to deal with guests. The housekeeping staff was very kind though. And the staff that took care of the grounds were very nice. Always smiling and kind. The rest of the staff treated you like an inconvenience. Overall it was a disappointment. However, the property is in a good location 1 block off the beach and in a great centralized location in Waikiki. But it is not the resort feel I have seen as other Marriott properties. Especially for the price of this resort. Don't think I'll stay here again. Thankful my days weren't spent on site or I'd be even more disappointed.

Great Location! Easy walkability to a lot of restaurants and right across the street from the beach. We had a recently renovated room which was nice. Bed was comfortable. Good size gym for a hotel. However the elevators are a huge problem. It can take awhile to get an elevator its so bad that many guests were using the service elevator. I wish there was better signage in the parking lot to let you know that you have to go to the top floor if you want access to an elevator otherwise you have to drag your bags down stairs to the lobby. Another complaint is that you can hear everything going on outside when I first walked into the room I thought someone had left the balcony door open it was that loud and we were up on one of the higher floors. You can check out beach stairs during your stay which is included in the resort fee for bonvoy members.

A Hidden Gem in Waikiki After completing major renovations, especially in the Ainahau Tower, the hotel feels completely transformed--like staying at a new property! Here's why I believe this is one of the best hotels for the price: 1. Exceptional Welcome and Early Check-In From the moment we arrived, the hospitality stood out. The staff greeted us warmly at the entrance, and the front desk experience was seamless. We were given a detailed list of resort benefits, including: - Free mobile hotspot: (a lifesaver for the week, especially at the beach). - Free GoPro rental: for capturing special moments. - Access to games and activities: included in the resort fee. The personal touches made us feel valued; our check-in process concluded with complimentary Hawaiian cookies, snacks, and bottled water. To our delight, they allowed us to check in at 11 a.m., 4 hours earlier than the usual 3 p.m. check-in time, which was incredibly convenient for starting our vacation early. 2. Renovations and Holiday Spirit The renovations completed in May 2024 have elevated this hotel to a whole new level. Everything feels fresh and modern, from the lobby and hallways to the beautifully designed rooms in the Ainahau Tower. The rooms now exude a luxury vibe, with thoughtful details that enhance the guest experience. Additionally, the hotel embraced the holiday season with incredible Christmas decorations that created a warm, festive atmosphere. It's clear they're going above and beyond to impress guests post-renovation. The "only downside" was the elevators--only 2 of 4 were operational due to ongoing upgrades in certain parts of the hotel. While it caused minor delays, it didn't overshadow the overall experience. 3. Family-Friendly Pool Area The pool was a highlight for my family. The towel service was smooth and efficient; just scan your room card, and staff provide the towels you need. One staff member, Floyd, went above and beyond, remembering my kids' names and engaging with them daily. He even let us borrow a floater for the beach, which added a personal touch to our stay. The pool area was perfect for relaxation. Whether lounging with a book, taking a nap, or browsing online, it offered a peaceful escape. On weekends, the energy picks up with a live DJ and singers who entertain pool-goers. Live music from the Splash Bar can be heard throughout the lobby as well late night. 4. Unbeatable Location The hotel is located in the heart of Waikiki, making it incredibly convenient for shopping, dining, and sightseeing. High-end luxury stores and casual shops are just steps away. Even better, the beach is directly across the street; simply walk through the Moana Surfrider, and you're there! 5. Inclusive Games and Activities for All Ages The resort fee includes access to an impressive selection of games that kept our kids entertained for hours. These include: Pool Table, Ping Pong Table , Shuffleboard , Giant Jenga, Connect Four and Cornhole . The bell desk makes it easy to check out any equipment, ensuring hassle-free family fun. 6. Engaging and Free Daily Activities One of the biggest surprises of our stay was the variety of free daily activities offered by the hotel. These activities were well-organized, enjoyable, and great for all ages. Here are some of the highlights: - Hula Dancing: This activity, held on the second floor, was perfect for families and kids. The instructors made it fun and engaging, teaching us basic moves while sharing a bit of Hawaiian culture. - Lei Making: We loved this activity so much that we did it twice! Instead of spending $20-$30 per lei at a market, we made our own with guidance from friendly staff. They even helped us capture a family photo once we finished. - Ribbon Lei Making: Using leaves to craft figurines and keepsakes was a unique and creative experience held at the Splash Bar. - Storytelling with Tutu: Tutu, a Hawaiian grandmother, captivated the children with her stories, cultural artifacts, and interactive questions. This activity was especially memorable while waiting for our airport transportation. - Ukulele Lessons: We learned three basic chords and played "Happy Birthday" and "You Are My Sunshine" as a group. It was surprisingly simple and a great family bonding moment. - Fishpond Feeding: Feeding koi, crayfish, and small black fish with provided fish food was a hit with the kids and a peaceful way to spend time. - Ho'ala Sunrise Ceremony: Although early (6 a.m.), this beach ceremony was a serene and spiritual experience. Guests sat on towels, listened to traditional songs, and participated in a refreshing dip in the ocean at sunrise. -Moana Historic Tour: This lecture-style tour shares the history of Hawaii and the Moana Surfrider. It's better suited for adults, as younger kids may lose interest. -Run Concierge: A guided who stopped at picturesque locations and took family photos. The pace was slow enough for the kids.

The only good thing about this hotel is the location. The front desk staff are rarely nice, mostly have an attitude like they hate you. Most rooms face the alley or parking garage. I had a room with a partial ocean view and I couldn't even enjoy it because the giant AC units were in the roof directly in front of me:/ I'll have to take a picture next time I'm there because none of these pics show the tiny rooms I've stayed in! I have to stay here for work but if I was booking my own hotel, it wouldn't be this one!

Very nice here! Price is just right especially for the location! Very cool pool side vibes, me and my family loved it here definitely recommend booking a visit and we will be coming back!

My boyfriend and I are from Kailua and decided to do a staycation in Waikiki for my 30th birthday, and ended up at the Princess Kaiulani Sheraton. Ill start by saying, our stay was so great that we extended it twice. Besides the beautiful property, it's prime location, and really awesome activities offered; the staff really made everything worthwhile-- you really feel the aloha spirit. Special shout out to all the amazing staff we met: Julie, Madeleine, Kenneth, Arthuro, Junior, Nicole, and many more! (So sorry if I didnt get your name) Mahalo you all for really making our staycation special! Oh and can't forget the awesome live music!

I stayed here for four nights. Customer service was fantastic. Everyone was so nice. My room was upgraded without asking. The hotel is right in the middle of Waikiki and across the street from the beach. If you never been to Honolulu think of Waikiki as the Vegas strip, people everywhere. We were able to walk everywhere with no issues. The reason for three stars is because the hotel is outdated and it's in the middle of doing upgrades. So one of the elevators were down, you could hear construction at 5am, the walls to the rooms were very thin, and the rooms share the same bathroom vent. When the lights were off in my room and on in the bathroom next door, you could see the light shining through. Very creepy. Nevertheless, our room was clean, no issues. The hotel has a restaurant and bar which was nice and convenient but very overpriced so I didn't eat there. We enjoyed the games they had available to play but it sucks they close everything down at 10pm. If you're looking for a clean room with no bells and whistles then this hotel is for you. I would stay here again.

This hotel was lovely! Very nice stay here, this location offered lots of activities and made you feel like you were truly in paradise. From the location, classes, the pool and being steps away from the beach I couldn't ask for more. They had live music each night and so much more. My only complaint while here was the elevator was under construction but that was a small thing! I loved everything else about my stay you definitely should check this place out if you want to be in the center of Waikiki

Old and dated hotel with non-working elevators. Some rooms have been given a minor facelift, though don't expect it to make a huge difference. Location is decent but it's a highly touristy area so expect to be approached by street vendors. Views from the 28th floor are lovely though. Staff is friendly. Some games in the lobby and usually live music in the evenings. Pool is kind of open to the main road though so that's awkward. It gets the job done but it definitely gives off a motel vibe but at 5 star prices, especially when you can expect to pay nearly another $100/night when you add in parking and resort fee for your motel.

We are having such an awesome time on our mini staycation for the McFarlane Regatta. We want to mahalo Erin Liftee (Freitas) for going above and beyond in her guest services as well as the Braddahs working the pool desk. Coming from front desk hotel service myself, it takes a lot of patience dealing with visitors from all walks of life; to do the job with a smile and Aloha, takes special people. Mahalo to them! Give them a raise!

Stayed here from Friday to Friday. Solid three star place. Location is great and the SHOWER HEADS are amazing. But that's about as far as it goes. 45.00 a night for a self park garage is a bit crazy. The 1 out of the 4 elevators were broken. I had family stay here about a month prior to us going and they told me about it so I called the week we were coming in and they assured me that everything was working. It wasn't. Long, long wait times for elevators, sardine like elevator rides it was awful. During peak times you could be waiting 20+ minutes just to get back to your room! No room service whatsoever so when you're stuck in the room with a pending TSUNAMI there was no way to get food for my family. Staff was friendly but I wouldn't call them hospitable. Something to be said when you are leaving the hotel and your family is holding A LOT of bags and an employee walks out and doesn't even bother to open the door for us Anyway we won't be staying here again. Lots of better places in town to stay at.

The hotel was wonderful to stay at for our honeymoon at Waikiki! The lobby, pool, and rooms are beautiful and inviting, making it easy to rest and relax during our stay. As soon as we arrived we had someone there to help us with our bags and while checking in they upgraded our room and gave us drink vouchers to the bar when we said we were here for our honeymoon. The hotel is in a great location and it was easy to walk to shops, restaurants, and the beach! The staff was kind, generous, and communicative. Our room was made promptly every morning and they resolved our towels and gave us clean sheets. We stayed during a tsunami threat and the hotel was on top of communicating instructions for guest in a calm and organized way that helped us feel safe. The only thing was that two of the elevators were down during our stay and the remaining two were kind of faulty. The staff did everything they could to keep the elevators working as smoothly as possible, they even opened up the service elevators for guest to use. It was a bit annoying to wait a while for an elevator or be on an elevator that's going up when you need to go down, but you end up at your destination in the end and it only took an extra 5 minutes out of your day. You're on vacation and you have nothing to kill but time, and it became a running joke between the guests. The staff was soo empathetic about this even though it's not their fault that their elevators are faulty. Some guest would complain and yell at the staff because of this, again it wasn't their fault. I wouldn't give them a lower rating because of this and I wouldn't stay here again!

Great location Very good fitness center compared to other properties in Waikiki Rooms are a little dated Garage doesn't have elevators so be mindful with luggage Overall one of the better values in Waikiki

Location, location, location! Sheraton is so close to everything! The Waikiki beach is less than 5 mins away by foot. Super walkable to food and shopping in Waikiki! The hotel itself was a bit outdated but was clean. I've read many reviews about hotels with bedbugs around the area and it's safe to say that I didn't encounter one during my stay. I wasn't expecting to have housekeeping service, so it was a nice surpise to come back to a fully stocked room. Elevators can be a bit slow at times. I didn't use any of their amenities so I can't say anything about it. Parking was $45 a night. You'll have a get a new ticket everytime you go in the parking out. When you leave you, you have to give them your parking ticket and the parking slip you get when you check in. This was confusing the first time around for us. Park towards the top of the parking structure for elevators!

The hotel is a little outdated. It needs major improvements. It is centrally located in Waikiki, so that's a plus. The pool can get very busy so try using it in the morning before everybody gets there. Rooms were ok but also outdated. Feels more like a 90's vintage vibe. Elevator did not work properly most of the time. Staff were nice though.

Just came back from Oahu and we had stayed here for our trip. We've stayed here a handful of times because of it location and price. The hotel is less updated compared to Moana or Sheraton Waikiki but it is the cheapest of the three. The staff is great and friendly for most part but for some reason, the room they have given us has been disappointing for our past two stays. Coincidentally, the same person (I think his name was Geoffrey) has helped us with check ins. Prior to booking, I had called to ask where the rooms are for the ocean view in the Ainahau tower and I was advised that it's above the pool side of the tower. Both times, we were given a room above the Princess tower with the Diamond Head view. Customers pay extra for the Ocean so to get this room is misleading and disappointing. We've also stayed in their partial ocean view rooms which are on the International Market side of the Ainahau tower. For me, this is a better deal than paying extra for ocean view and be put in the Diamond Head view room that they consider. The best rooms, in my opinion, if you're going to get the ocean view are rooms xx48 and above of the Ainahau tower. (The xx being the floor). If you're staying in partial ocean view, the rooms xx57 and above of the Ainahau tower are great but any rooms on the International Market is about the same. The most disappointing thing about our last stay is that their were roaches in our room. (You can see in the picture) I'm sure they do their regular maintenance but just wanted to share our experience. Customers pay for resort fees (about $39 per day) and to experience this was very disappointing. We didn't use the parking garage but parking fee is $45 per day. For information, I'm a BonVoy member but only in the first level. We probably stay an average of 5 nights per year in a Marriott hotel. We don't see any perks of being a member at this level nor does the hotels we've stayed at offer anything for being a member. Overall, the hotel is good if you're not picky. But, after our last two stay here, we may be looking for another go-to hotel.

Ok, here's the down side. This is an older hotel which has gone through some renovations and updates. The carpet in the lobby is getting threadbare on the edges. But otherwise, the rooms were comfortable, parking available, and the location is outstanding. On our arrival, we were given a room in the tower but found all door alarms in the hallway were going off. Got a different room. Staff was apologetic and waived the resort fee for the day and gave us drink coupons and upgraded breakfast coupons. The staff is amazing. The breakfasts were impressive.

Luckily we only stayed here for one night. First the WiFi never works. Called the front desk and they transfer us to the provider tech line. Are you kidding me? I had to wait in line for 10-15 mins to talk to the provider to solve the problem for the hotel? This is ridiculous. The pool and table tennis area don't open until 11:00am. For us who travel from the west coast. The time difference makes us all wake up early. And there is absolutely nothing to do in the morning with the kids. It was raining that day so walking around or swimming was not an option. The elevator does not require room card to go up and down. Which means anyone can go to any rooms, this is not Secure at all. Found few hair on the linen as well. Seems like Hilton was a better option in the future.

This is a great hotel, and the middle of everything, which can be a good thing and a bad thing. Came here for a conference. So conference wise, I'd give it a 10/10. The staff went above and beyond, particularly Madonna and Greg. Madonna, learned all out teams name and was very tentative! We are Dec coming back again for a conference! In terms of the hotel. As I mentioned earlier it can be a good thing. Good- it was easy accessible to the beach, shops and good food. Bad because it was noisy. I got a partial view of the ocean, which was nice. No complaints here, how can you? You're in the middle of paradise!

Special wedding shout out to the staff at the Sheraton Princess Kaiulani! Upon finding out that our daughter was staying here and getting married Erin from the front desk, made multiple extra effort to make her check in day extra special! Thanks also to Samantha, Luz from housekeeping, Luz, and Kiyomi! Marina absolutely loved it! Jai & Chiharu

This was a really disappointing Sheraton, charging tourist prices for truly below average lodging. If the price was a bargain, I'd consider a second star, but the Waikiki tax makes this place such a horrible deal. I would recommend not staying here. The building itself is showing its age -- the guest rooms are TINY, and aside from the bed and tv, your room will feel like a time capsule for the 1990s. Aging fixtures, a cramped bathroom, minimal floor space... just not good. To be fair, the room had a decent balcony, but again, they'll upcharge you for it based on the direction your room is facing. The "fitness center" has modern equipment -- cardio, machines, dumbbells. But it's housed in the convention center of the taller tower, with flimsy half-walls separating it from the rest of the ballroom. The pool area out front is heavily trafficked, and not that well-separated from the busy street right outside the hotel. Not much privacy. This Sheraton is sorely in need of updates/renovations. Until then, I don't know how they can justify charging such expensive rates for such a lackluster experience.

Marriott hotels are in. A good example is Waikiki Beach they refuse to upgrade their outside areas like the rest of the hotels have participated in Because they don't wanna spend money. I try to spend a very little money anywhere in any Marriott very greedy company.

Just came home from at 11 night stay here. We got everything we wanted and the maid was always friendly when we passed her in the hallway. Room 1544. The view was nice. The location awesome even though it's not right on the beach, doesn't matter. Only one block away and you don't even notice the one block because you are right on the busiest part of Waikiki. EVERYTHING is walking distance, thank goodness because parking is horrible in Waikiki. So, even though $45 per night sounds expensive for parking... the hotel parking is WAY better than any lot. Note: They tell you it's $45 for 24 hours, but you actually get more than 24 hours depending on when you check in your car. We didn't buy the parking every night, but when we did, it was about 1.5 days because it's good thru midnight of the NEXT night that you check in. The accommodations were pleasant. Nothing special as far as the room goes, but we did have a view of some high risers and the ocean. Being on the 15th floor, we saw some rooftops, which aren't the best view, but hey.. it's ok. The staff seemed friendly. The bartenders fine. The bellboys fine. The greeters at the front circle, nice. The pool attendants were nice too. Didn't spend much time in our room and only hung out by the pool for one afternoon cuz we were constantly on the go. Knowing what I know now, this is a nice place to stay if you aren't going to be in your room much. PLUS, THEY HAVE THE BEST PILLOWS. I tried to look for a tag, but couldn't find one!! Wish I could buy those pillows for home!!

My goodness for a Sheraton this is pretty pathetic. The whole downstairs smells like a McDonald's bathroom. Paying a resort fee for what exactly? The ridiculously loud music or the sweet view of the pool? I'm not really sure who comes to Honolulu, because to me it's an overpriced combination of Miami, and the South side of Chicago. Only good about this place is the hotel staff and the location to the beach. Also why have ping pong tables with no paddles?

We had a free night certificate available and we decided to use it for our trip to Oahu. With the voucher, we were able to use a few thousand points on top of the redemption amount to get a standard room. Upon check in, they upgraded us to a city view room. We were actually able to check in about 3 hours early, so I was very thankful for that. The room was clean, but incredibly dated. I think I saw a sign stating that they're going to start refurbishing the rooms, so maybe the next time I'm in town, there will be newer rooms? The Sheraton Princess is very centrally located. There is the international Marketplace right next door and the Royal Hawaiian Center just a few blocks down. It's a block away from the beach, so you can walk over in less than 5 minutes. There are water stations on each floor for you to fill your water bottles. Everyone we encountered was super nice. Overall, since we didn't pay for the room, it was a good choice. But I do think there are better choices in the area for the same price.

I was pretty disappointed. The most expensive hotel I've ever paid for and the second to worst hotel ever stayed in. Let's start with the positives: 1. Prompt and friendly valet. 2. Really friendly and helpful concierge desk. 3. Decent pool but too small for a large hotel. 4. The one restaurant was adjacent to the pool. 5. Free bottled water in the room because I'm a Sheraton member. 6. OK breakfast in the restaurant but quite overpriced. 7. One friendly host in the restaurant first morning there. The negatives: 1. The furniture in my room had to be 60+ years old due to the style and how many layers of paint it had endured. 2. Bed was uncomfortable with pillows that were flat. 3. Could hear city noise with the patio door closed. 4. Yuch view of the destroyed lot across the street. 5. Gap along the bottom of the room door, letting me hear people walking, doors slamming, conversations all hours. 6. No air conditioning outside of the hotel room so the heat slaps you as soon as you step into the hall. 7. The bathroom had a florescent light bulb on the fritz. Maintenance came to replace it after 3 days. 8. The bathroom sink lacked any counter space, so I kept my things in the room. It looked like the prototype for prison sinks. 9. The shower had low flow, it was dark and the water went out to the floor. 10. No TV remote when I checked in and one was brought up after I called. 11. The TV automatically turned itself off after 30 mins. 12. No room service. 13. Charged a hefty rate to park a car in the garage as a hotel guest. 14. Overall outdated and everything needing serious cleaning and updates. 15. Curtain for the patio door was covered in black dust on the top left corner for about one foot in diameter. Also had holes in it. Reported and never cleaned or replaced. 16. Unable to open the patio door. 17. AC unit hidden behind a weird wooden door and it was crazy loud. 18. The one restaurant option gave me the worst nachos ever: fake guacamole, cold beans, and cheap mystery cheese. Another time I ordered their Hawaiian plate and the meat was tough and dried out so they replaced it with their shrimp plate which was all right.

The hotel is alright (rooms don't even have microwaves) and it's centrally located. The staff is kind and helpful, but that's the end of it... If you have a car and leave in the mornings, you will literally feel like vultures are swarming because the employees (although dressed as if they are guests) are waiting in the parking garage. Not driving to find one or anything, just sitting in their cars watching you. There has not been one morning that I have not been asked "are you leaving" and then followed to my car. It's creepy.

Absolute nightmare of a hotel to deal with. Our balcony reeks of fast food from our view at the resort was the top of a restaurant. The people that work here are horribly rude, and the restaurant is overpriced and disgusting. from the elevators to the self park area - nothing works except them charging your credit card.

Not the typical hotel experience but we were evacuated to the Sheraton during a tsunami warning. The staff was SO wonderful - it was almost unreal. They made what could have been a miserable experience, so pleasant. They were the most professional, hospitable, lovely staff & I (and my family) feel fortunate to have been cared for with such kindness.