Sheraton Quito Hotel

I was having a terrible night and Omar at the front desk saved it. My flight was cancelled while I was at the airport and called the front desk on a panic, they were able to get me a room at 1am. As soon as I arrived the staff descended to grab my bags and help me get checked in. The bed felt like sleeping on a cloud and the shower was refreshing after a stressful experience. Breakfast in the morning had tons of choices and I never felt rushed while waiting in the lobby for a few hours before my flight after checking out. Everyone was so nice and helpful, I will be staying again when I am in Quito next.

Had a wonderful stay at the Sheraton Quito as a Bonvoy Platinum elite. The building itself is not that impressive but it's the inside that counts. Location is very good with tons of restaurants at walking distance plus one block away from a shopping mall although a bit far from tourist landmarks so this is something to consider. Room was fine as expected from Sheraton in one of the Club floors with nice comfortable mattress and bedding. Loved the daily bottles of water, in-room coffee/tea maker, and the ability to open the window for fresh air. Wi-fi worked great and the room had several power/USB outlets near the bed. Nice touch to have complimentary water and juice plus banana bread in the hotel lobby. One disappointing thing was that there were no robes/slippers in the room. As Platinum, I was given access to the Sheraton Club lounge on the 10th floor, which was awesome with breakfast 6:30-10 AM and dinner 6-9 PM Monday-Friday; I didn't try the breakfast but tried dinner on two separate occasions, which were both great with beef, pork one day and fish, chicken another day, both days with different appetizers/soup/rice/veggies and delicious desserts. Lounge has limited service on Saturday/Sunday, so instead they provide access to their on-site restaurants: brunch 6 AM-12 Noon and dinner 6-9 PM. I went to brunch both days and it was fantastic with international and traditional Ecuadorian breakfast/lunch options...a $28 value! I was able to check-out at 3 PM as a Platinum benefit (until 4 PM.) In addition, the exercise room (Sheraton Fitness) looked good with cardio/weights/machines plus jacuzzi/sauna/steam room and massage rooms (did not use.) There is no pool. Staff were really nice. All in all a 4.5 terrific stay as a Platinum elite so rounding up to 5.

We really enjoyed our stay here. The hotel was very nice, but what really stood out to us was the staff. Very knowledgeable, friendly and helpful. They helped make our vacation special. The hotel is in a nice area. Very safe. A mall is a block away if you need some cool weather cloths. Good restaurants are a short walk or taxi ride away. Samos restaurant was a five minute taxi ride away. That ride cost $2!

I recently stayed at the Sheraton Quito Hotel for a solo business trip and it was great. The hotel and area felt safe which as a solo female traveler made me feel comfortable. My guest room was very clean, spacious, and the bed was comfortable; the windows had double blind systems (which I really appreciated) and a great view of the soccer field! The hotel has a couple of dine-in options including a bakery for a quick breakfast. The guest room food was great and my only minor suggestion would be to expand the vegetarian menu to offer a few more options. Another benefit was the transportation service arranged by the hotel. My driver was always on time and courteous, making it safe and covenient to get to my business appointments. I would definitely stay at this hotel again and recommend it to others.

Eat some tremendous 👌 bike friendly. Pastry. #5 star service. Great location and yes. Safe. Safe #1 security. Pool is better at the Mariott. This is a tremendous location near the Botanical Garden walking distance in the. Day Time.

The gym needs new equipment ASAP, if that is important to you go stay at Le Parc down the road. The gym is incredible.

Thanks to our Marriott Bonvoy status we were upgraded to a beautiful, spacious suite. The hotel was modern and in a great location for shopping, restaurants, close to a lovely park and the hop on hop off bus. The club lounge was closed on the weekend but we were surprised to be offered a lovely meal in the restaurant instead. The food was great and beautifully presented. There was also a very extensive breakfast buffet in the morning. Housekeeping was exemplary. We did not encounter any safety issues in the area during our stay.

Great location near shops and restaurant. Please excelente hotel services