Sheraton Quito Hotel

The rooms were very good, clean and comfortable. I was not happy with the meals. I was with Road Scholar so we had limited selection for meals. he first night I had the fish and it was over cooked and dry. I find this often and usually ask for it to be medium. The second night I had the filet and it was very tough. i had asked for it medium rare and it was well done. I realize that would probably have been different if It was not part of a mass serving.

Great hotel that offer everything you need. Spacious and comfortable rooms, friendly and professional staff and stunning breakfast buffet. The only thing that needs to be improved is the unpleasant smell of the sauna in the gym area.

Ambassador review: Good location and a decent property. The lounge was nice and I appreciated its location built into the floor and available 24/7, rather than sectioned off and closed, like at a lot of properties. Unfortunately there were AC issues for multiple days during my stay, but the hotel eventually provided a special cooling unit for the room that helped a bit. This was after repeatedly speaking to front desk staff, who seemed rather unbothered by the issue. My room reached 28 Celsius for multiple days. Service could vastly improve in that regard, but Alejandro in housekeeping was one of the few highlights here. He was very nice and had great energy.

Stayed as part of an organised tour. It was about an hour from the airport and is situated very close to a luxury shopping centre and about 6 stops on the train to the old town. Rooms are spacious and welcoming, staff are extremely friendly and helpful, breakfast could fill you up for the day and the in house restaurant pretty good too. |The bed was comfortable and if it weren't for the altitude headache acclimatisation, I'd have slept very well. |The shower is luxurious with plenty of toiletries and thick towels provided. Coffee in the rooms is not great, but you can always go down to the bar and buy one, though it's not cheap. Two bottles of water are provided in the room.

I was having a terrible night and Omar at the front desk saved it. My flight was cancelled while I was at the airport and called the front desk on a panic, they were able to get me a room at 1am. As soon as I arrived the staff descended to grab my bags and help me get checked in. The bed felt like sleeping on a cloud and the shower was refreshing after a stressful experience. Breakfast in the morning had tons of choices and I never felt rushed while waiting in the lobby for a few hours before my flight after checking out. Everyone was so nice and helpful, I will be staying again when I am in Quito next.

We really enjoyed our stay here. The hotel was very nice, but what really stood out to us was the staff. Very knowledgeable, friendly and helpful. They helped make our vacation special. The hotel is in a nice area. Very safe. A mall is a block away if you need some cool weather cloths. Good restaurants are a short walk or taxi ride away. Samos restaurant was a five minute taxi ride away. That ride cost $2!

Eat some tremendous 👌 bike friendly. Pastry. #5 star service. Great location and yes. Safe. Safe #1 security. Pool is better at the Mariott. This is a tremendous location near the Botanical Garden walking distance in the. Day Time.

Had a wonderful stay at the Sheraton Quito as a Bonvoy Platinum elite. The building itself is not that impressive but it's the inside that counts. Location is very good with tons of restaurants at walking distance plus one block away from a shopping mall although a bit far from tourist landmarks so this is something to consider. Room was fine as expected from Sheraton in one of the Club floors with nice comfortable mattress and bedding. Loved the daily bottles of water, in-room coffee/tea maker, and the ability to open the window for fresh air. Wi-fi worked great and the room had several power/USB outlets near the bed. Nice touch to have complimentary water and juice plus banana bread in the hotel lobby. One disappointing thing was that there were no robes/slippers in the room. As Platinum, I was given access to the Sheraton Club lounge on the 10th floor, which was awesome with breakfast 6:30-10 AM and dinner 6-9 PM Monday-Friday; I didn't try the breakfast but tried dinner on two separate occasions, which were both great with beef, pork one day and fish, chicken another day, both days with different appetizers/soup/rice/veggies and delicious desserts. Lounge has limited service on Saturday/Sunday, so instead they provide access to their on-site restaurants: brunch 6 AM-12 Noon and dinner 6-9 PM. I went to brunch both days and it was fantastic with international and traditional Ecuadorian breakfast/lunch options...a $28 value! I was able to check-out at 3 PM as a Platinum benefit (until 4 PM.) In addition, the exercise room (Sheraton Fitness) looked good with cardio/weights/machines plus jacuzzi/sauna/steam room and massage rooms (did not use.) There is no pool. Staff were really nice. All in all a 4.5 terrific stay as a Platinum elite so rounding up to 5.