Sheraton Saigon Grand Opera Hotel

We are currently staying in Room 1686 and checking out today. We visit Vietnam every year and regularly stay at five-star hotels, but Sheraton Saigon Grand Opera Hotel has truly stood out — particularly the Opera Club Lounge, which is the best we’ve experienced so far in Ho Chi Minh City. This will absolutely be our new go-to hotel.|The service is exceptional. There is genuinely nothing the team cannot do for you. This is true international five-star service, which can be hard to find, and Sheraton Opera delivers it effortlessly. We had just stayed at another five-star Marriott property and, honestly, it didn’t come close to the experience here.|The rooms are beautifully refurbished, spacious, and extremely comfortable. I highly recommend booking Opera Club Lounge access — the food selection is different from the main buffet and standard lounge offerings, and the quality is outstanding. The dumplings are next level, and today’s bánh canh was absolutely top-notch. We found ourselves not needing to venture far at all for great food. The pastries are also amazing.|What really sets this hotel apart is the staff. The lounge team remembers your name, and over our three-day stay we were greeted by the same warm, gracious faces each day, which made the experience feel personal and welcoming.|The location is unbeatable, right in the heart of the city.The only very minor thing we could fault is the absence of body lotion in the room — otherwise, everything was perfect.

Two things stood up. Firstly is the impeccable service, especially in the Salon. We were served by staff who spoke good English , knowledgeable and warm. Especially impressive was that it is not just an individual staff but whoever is on duty.  Second is the location.  Number of eateries literally just on the doorstep is awesome.  It would be PERFECT if the toilet was bigger.  The single basin toilet is a little letdown. Overall, a wonderful experience.

Incredible hotel in ho chi minh city. Probably one of the best. Only stayed one night, so the limited time i spent here, everything was perfect. I can only comment on the room and the hotel staff, and both were phenomenal. Immediately upon entering, I was treated warmly - everyone from the door lady to the reception were super professional and friendly. Check in was quick and easy, and they allowed me to have my room 3 hours early, even though I dont have high tier marriott status. The room was fantastic. It was a good size, everything was clean, all the fixtures were in good shape and worked. Shower water temperature and pressure was great. A separate bath tub was included. The bed was big and comfy. The tv is massive, probably a 65" or 75". Bathroom amenities were excellent, on par for a good 5 star hotel. And there is a very small patio, even though they don't advertise it as one. They keep the sliding glass door locked, so you have to sign a waiver for them to unlock it. I think its because the railings are relatively low. Its convenient if you are a smoker, but you cant really use it to hang out and sit, its not deep enough. I had concierge help me with an issue with my flight, and they were super helpful. Checkout was equally as impressive as checkout. The staff here are amazing. And lastly, the location is more or less perfect in district 1, especially for 1st time visitors to saigon. Short walk or ride to most of the popular areas. Highly recommended hotel.

We spent three nights at this five-star hotel and were absolutely delighted. Clean, spacious, and comfortable rooms, high-quality service, and very polite staff. I especially want to highlight the incredible care of the receptionist and the entire hotel team. When I was injured on the street, the staff helped me get to the lobby, immediately offered to call a taxi to the hospital, and brought me ice. After that, they called every day to check on my condition and offer any assistance. This level of attention and genuine care fully justifies our 5-star rating. Thank you for the excellent service and friendly attitude!

I had a wonderful stay at Sheraton Saigon Grand Opera Hotel. At the reception, I was warmly assisted by Anh Pham. She is very nice, polite, calm, and professional. Her gentle manner and clear communication made our check-in smooth and welcoming. I would also like to mention Nương, the room attendant, who is very kind and well-mannered. After cleaning the room, she carefully took good care of my Pandorobou doll (the bread thief), which was such a thoughtful and heartwarming gesture. In addition, the hotel is in a perfect central location, close to the Opera House, with many attractions and restaurants nearby. Thank you to the entire Sheraton team for such a memorable stay.

We stayed at Sheraton Saigon Grand Opera from 16–19 December (3 nights) and had a great experience. The location is excellent—super convenient for getting around the city. Our room was new, modern, and very spacious, which made a big difference travelling with a child. The staff were genuinely friendly and attentive and always quick to help with anything we needed. The buffet breakfast was very good, with plenty of options, and the lounge afternoon tea was a lovely touch—nice mix of savoury and sweet bites. We also enjoyed the pool and gym, both clean and well maintained. We travelled with our 3-year-old and felt really well looked after throughout the stay. Since it was just before Christmas, the festive vibe around the hotel made it even nicer. Would definitely stay again.

I stay here monthly and it has always been chosen due to the great service and warm hospitality. Sometimes, I did wish that the tub could be nicer, the decor more modern. Looks like my wish came true with the opening of their refreshed Grand Opera Tower. Boy, was I blown away. This transformative refresh has made them 6stars for sure. Great intuitive design upgrades gives modernity, whilst not forgetting the little touches like a good quality hairdryer, a habdheld clothes steamer, a vanity mirror with different light settings, local snacks in delicate pots; things that give just that added sparkle. The Salon lounge on the 5th floor is also segregated from the other wing and has lovely wines and the most pleasant service. I love this hotel now, and will always choose this over others in Ho Chi Minh. Great job to the leadership team.

Spent 3 nights here and it was a great stay! The room was comfortable with a nice, modern feel. Best of it all was the location which felt almost central, allowing for short walks to popular attractions like Notre Dame Cathedral, Post Office, etc.. there is also a Circle K right outside the lobby. The breakfast spread was good, and they offer a nice gym and small pool, plus a casino on site. Overall staff were helpful and were proactive and friendly throughout my visit. It was also lovely to see the Christmas event and decorations in the lobby, which added a fun atmosphere. Overall, the great service and solid location for exploring Ho Chi Minh City. Highly recommended!