Sheraton Saigon Grand Opera Hotel

In Kano Analysis, this is what I call a Delighter! It is already frustrating to be made traveling on my birthday. I wish I could just check-in, settled down, get a bowl of pho and called it a night. But Sheraton went above and beyond! I walked into my room to find it beautifully decorated, and a birthday cake waiting for me. I am not even an Elite Silver Member, but what I received was an unexpected surprise. Thank you Sheraton for turning a regular check-in into a memorable celebration. Thanks to Ms. Ngoc from the 5th Level Club Lounge for taking care of my stay and for looking into making my stay a delight. ||To the Convention Service Executive, Ms. Trinh Nguyen, my heartfelt thanks for supporting us throughout the planning and execution. Your ever-ready attitude, flexibility, and commitment to service made all the difference. You have been incredibly responsive and helpful. Being dedicated and dependable helps us to be able to run this even smoothly and successfully. ||The team that I met, both in hosting the conference and time spent in the club lounge, truly embody the spirit of hospitality that Sheraton is known for!

It was an awesome experience staying at the Sheraton Sài Gòn, the hotel is clean and very conveniently located. But the best part is the staff. They are very nice and helpful! Especially the staff in the club lounge. Hung, Lynn, Ngoc, Nga, Kien, Tu, Thao, Mai, Thu Phuong, the two Nhu's and others (sorry I couldn't remember all the names), they are so nice and kind! They are very accommodating and very patient. They also give the place a very positive vibe, because their smiles are genuine. Also want to give a comment to the pool staff, Bao, who also made the pool area a great place to visit. TIP: if you're booking on Marriot's site and have kids (under 12), just do the number of adults and book the room with double beds, you can pay for the additional person fees at the time of arrival, else the site will try to get you to book the presidential suite. Thank you Sheraton for having such a wonderful staff!! They truly made this visit memorable!

I truly love this property in HCMC! Everyone was very courteous and helpful! Especially Kohn and his concierge team - special thanks for making my stay wonderful and for going above and beyond! The Executive Lounge team was exceptional as well! I will definitely stay here again when in town.

The Sheraton in Ho Chi Minh was one of the best hotels I stayed at in Vietnam. Perfectly located near luxury boutiques, with excellent service and spotless cleanliness. The staff is available 24/7 and always helpful. The breakfast was very diverse, with high-quality products. The only downside was when I ordered an omelette at the bar near the entrance — there was no mention of any meat or pork, yet it was served with meat on top as decoration. I asked for a new one, and while they did bring another, it still had the taste of meat on the parts that had been in contact. I ended up not eating it. Aside from that, everything was great. The welcome was warm and the room was absolutely perfect.

We had a great time at sheraton and we enjoyed everything here. Nice room was nice and food was great. Especially the service delivered by the concierge team: MR truong, Mr Trieu, Mr Lam, Mr Khanh|Definitely we will choose Sheraton again for our future stays.

Our 6 night stay at the Sheraton Saigon Grand Opera went by too quickly. Our “accidental” stay turned out to be a blessing in disguise. We changed our date of travel and as a result, the original booking with another hotel was cancelled and could not be rebooked. From the moment of check in at the Club Lounge to our check out, everything was as smooth as can possibly be. We were very impressed with the level of service. Every staff performed beyond and above expectations. Special mention to the team at the Club Lounge. Obviously very well trained and good teamwork. In addition, the evening cocktail hour from 6 to 8 pm was a treat! The level of the selection on offer was quite amazing. We were here for 6 nights and not once was the buffet repeated. Our Studio suite was extremely comfortable and spacious. Housekeeping did a brilliant job each day. Breakfast team & quality was very efficient & tasty too. Overall, the Sheraton Saigon Grand Opera though is an old property, the soul of the team shines bright!

I recently stayed at the Sheraton Saigon for a business trip, and overall, it was a solid experience. The gym and pool were excellent—well-equipped, clean, and perfect for unwinding after work. The breakfast buffet deserves a special shoutout: the food was fresh and diverse, but what truly impressed me was how the staff went above and beyond to accommodate specific dietary needs beyond what was already offered. The rooms were clean and elegantly designed, though I expected a touch more luxury given the Sheraton brand and the price point, and honestly, it felt a little overpriced. However, the amazing view more than made up for it. I was given the option between a city view or a river view, and I'm glad I chose the hustle and bustle of the city—it was a captivating sight. That said, the staff absolutely made the stay memorable—friendly, attentive, and genuinely eager to help with any request. One small critique: the cocktail bar could use more variety in its menu. It wasn’t bad by any means, just a bit limited for a hotel of this caliber. If you’re a business traveler seeking comfort, convenience, and stellar service, this is a reliable choice."

Everything was fine with room condition, gym and especially cafeteria at the lobby which was my favorite place. But regarding laundry service when it was returned back the smell of it was not that normal but sort of weird that I can not explain verbally or non-verbally. Except for this experience overall I had good stay.