Sheraton Saigon Grand Opera Hotel

We spent 3 nights in September when we first arrived in Ho Chi Minh City and 5 nights in October prior to leaving Vietnam. My wife and myself have stayed at the Sheraton Saigon Grand Opera Hotel on many occasion. Ideally located in the city close to everything. The staff across the hotel are always welcoming greeting you by your name which makes you feel like part of the family. On arrival we were greeted with a very warm welcome and continued throughout both stays. The staff is extremely helpful no matter what the question maybe. The property is beautifully appointed and maintained with newly renovated rooms. The Executive Club is an experience with breakfast and nightly culinary delights and beverages. The bar on Level 23 has a fantastic view over the city and a great atmosphere. Both my wife and myself highly recommend the Sheraton Saigon Grand Opera Hotel. We would like to thank all the staff throughout the hotel with a special mention to the Concierge Team and Executive Club Team. Thank you Mr Julian Wong and your team for making our stay another great experience. Chris & Eleanor Pickin Australia

Outstanding location to all major sites like the opera house,market, Rex hotel, post office, cathedral , revitalization building , war of remnants- all walkable. Beautiful hotel, great buffet , big and clean rooms , and free scotch tasting at the bar. Did free aquafit class at 9 am- so much fun! Tug of war! Beautiful and large pool- Mr Phuc and Mr bau- aquafit both from fitness centre.

Excellent service and courtesy. Especially Tho and concierge. Attention to detail and guest name, |Renovated room in good taste, combining pleasant esthetic uniqueness but in harmony. Amenities sufficient. Only suggestion would be to lengthen closet area for dress pants or gowns. Room service attention is at a different level of cleanliness.

Always good to visit HCMC and stay here, a great location, very comfortable hotel and I would have no hesitation in recommending. The staff are super attentive and extremely friendly but o this trip there was one "stand out" superstar! And that was Thy on the front door. When I arrived I was a little sick, but every day she remembered and asked me how I was. I told her not to call me "sir", my name's Colin, and every day she did remembered this too. When you travel, little things make a big difference and she made me smile everyday. A huge credit to your hotel.

A hotel has a chance to set the tone by how it welcomes a customer at check in. This hotel failed. When i went to check in at the front desk they said I had to check in at the lounge due to my status. But no customers were at the front desk to check in and multiple people were in the lounge checking in. After waiting the employee goes overboard thanking me for being a loyal customer Then he says the type of room i reserved he does not have but he can give me a standard room but it will be noisy as there is a concert. Then he offers me a suite for about $300 in points. I never expect to be upgraded but what i do not appreciate is wasting my time in a bait and switch effort. I am glad this was my last night in Vietnam as it would have set the tone and put me on guard for future scams. But luckily this only happened here. By the way the food in the lounge and breakfast was outstanding The room that was described as old style was fine with a modern tv. |So the building and food are wonderful but management needs to learn to treat customers with dignity and respect.

I joined the Gathering today, by accident. But it was really worth it for just 1 hour of experience.||Today's exercise was Aqua Core focusing on the abdominals and underwater exercises. ||The instructor was extremely enthusiastic and the group members were very friendly. Today was a rare sunny day in Saigon during the rainy season, and the swimming pool was sparkling clean in the sun. Kudos to Sheraton;s Fitness & Pool team, they organized a fun and energetic Gathering day.

This is one nice hotel with centrally located location. Event can be done at this Sheraton Saigon and Participants with different budget can have many other choices of option hotels which is just walking distance from Sheraton Saigon. Sheraton Saigon raking we out as 9/10 in points. Good clean room, superb staff. Event Team who handle our 1st day exam Mr Dian and Team, Electrician cum technical guy really helps alot and very friendly. Many thanks and if we do come back to HCM we shall highly recommend this Sheraton Saigon. Many thanks to SS Team.

The hotel is clean, which I appreciate. That said, I rarely take the time to write a review unless an experience stands out. Unfortunately, this one does, but not for the right reasons. I understand that every business has its own terms and conditions. However, it seems that nearly every time I check into a Bonvoy property, there’s an excuse for why I cannot receive my Platinum Elite upgrade. Common responses include: “We’re full” (even on mid-week days), “You didn’t enter your Bonvoy number at booking,” or “This location doesn’t participate.” When I politely expressed my frustration with what I perceived as the system’s lack of consideration for loyal customers, it was met with what felt like indifference and, at best, a smug disregard. Frankly, I’ve experienced more consistent recognition and better service as an entry-level Hilton Honors member than as both an owner and Platinum Elite member with Marriott. It’s becoming increasingly difficult to justify continued loyalty to a brand that feels indifferent to its most committed guests. Additionally, this particular property has sold advertising space on its grand stairway’s risers which in my opinion resembles a huge tacky billboard and appears to have leased a significant portion of the fitness floor to a private business. While perhaps profitable, in my opinion the way they divided it detracts from the guest experience and gives the property a rather unrefined appearance.