Sheraton Santo Domingo Hotel

Wow, all of the employees I interacted with were fantastic! Kudos to the management team for the training standards. The only area I could see improving would be installing door closers on each rooms door. You hear a lot of “thuds” from the hallway when neighbors come and go. It’s definitely not quiet.

First off, this hotel is ocean front. From the time that I pulled in the resort, the butlers greeted me. Then I walked in and the check in process went flawlessly. I asked certain questions about the local supermarket and spirits store and they were answered with grace. I’m a Titanium Elite member with Marriott so I was honored a free upgrade to one of this hotels full ocean front rooms. The room had spectacular views. Also, because of my Elite status, I was able to enjoy two snack meals a day at the lounge. This was extremely joyous because after a long day of sight-seeing, you can become famish but the Club lounge was 24 hour access. I additionally, had a personal concierge service personal. She was amazing and she had the softest most welcoming voice ever. She told me that I had one complimentary massage. So I took advantage of that and the masseuse there, Teresa was absolutely amazing. I was unaware as to the point of total bliss that I needed but her hands were magical and I actually fell asleep. Besides he very helpful demeanor she was the definitely the nicest person in DR. The buffet breakfast at the restaurant was filled with local dishes and it was complimentary as well. Please, if you want a feeling of royalty and seclusion like I desired then I strongly suggest this hotel for all Bonvoy members.

Ten stars! The service here is amazing. The staff is cordial, sincere, and professional. They greet you by name once introduced. A special shout out to Angelo and Rosie at the front desk who greeted me with a smile every time I entered and offered exceptional support services. Nelsey, the concierge, offered great advice on restaurants and beach excursions, and asked me daily if I needed anything to let her know. She is the epitome of hospitality! Thank you to all the staff for making this a memorable stay.

Our family stayed at two rooms and our experience was great. The front desk employees were professional and efficient, the bell boy helped us promptly and carefully with our luggage, the cleaning staff did excellent jobs in our rooms every day, and the club staff deserves special mention. One of us is a member of Marriott Rewards, and we were given access to the Club on the 10th floor. There we were treated with the utmost hospitality and friendliness by Ms. Ana Santos. She catered to all our needs, especially when our kids badly needed non-carbonated drinks due to the hot weather. She quickly learned all our whims and preferences without us telling her much. I even witnessed the child of another family hugging her due to her caring nature! Disclosure: the hotel staff requested that I write this review to help their professional growth and business. I am happy to oblige.

Comfy beds, clean room, comfy pillows, refreshing toilet paper, and great service. There is a great view of the shoreline here. Pool faces the ocean so there’s a clear view from up top. AC blows cold. Drinks and snacks are provided to allow for a comfy stay. Thank you

Alina near the pool was super efficient, quick, and had amazing customer service!! She was so sweet and helpful, thanks to her I will definitely be coming back!

Beautiful Hotel. Perfectly situated close to the colonial zone and all the great attractions and restaurants. Great staff from Rafael el maletero to the great lobby bar bartenders to the phenomenal Massage with Teresa in the Spa. It’s my go to every time in Santo Domingo.

It was a great experience staying in your facility. The reception was great, the club room and staff were friendly and courteous. Their manager was unbelievably polite and nice