Sheraton Sao Paulo WTC Hotel

The hotel was fine. Perfect if you have an event at the World Trade Center. I don’t know if breakfast is usually included or if that was negotiated for our meeting rate. The breakfast was everything we needed to get us going in the morning. Shout out to Leonardo, our housekeeping professional, who not only kept the room clean but offered water and towels when we skipped a day of housekeeping.||Our only complaint was the scare tactic that the concierge used when we asked about getting to the airport For a 7:30 AM flight. He told us that Uber and taxis are not reliable at that hour and that he could book us a ride for 615 BRL, which is US$115. We lost an hour of worry communicating with people to figure out if it was a hotel scam or if we could rely on Uber. We scheduled Uber the night before and were ready 1/2 hour earlier than what we scheduled so we canceled it and looked for another Uber. There were plenty and one arrived one minute later. Being connected to a world trade center, perhaps the hotel assumes that most people are on a business account and don’t care about price. Shame on them. Other than that, everything felt above board and fine.

Phenomenal service and extremely professional staff! Starting with the front desk, which we all know is a tough job. Carolina (concierge) went out of her way to help by connecting with concierge from another hotel to assist me with a luggage mix-up (of my own doing). Who helps connect with my other employees from another hotel? After I got my bags situation sorted, Sida served me the most amazing espresso I’ve had in a while. The coffee by itself would have been an awesome consolation prize had I not retrieved my bags.

Great experience at the Sheraton WTC São Paulo. The infrastructure is excellent, and the staff truly stands out with their exceptional service and hospitality. While the rooms are slightly dated, the team's warmth and professionalism more than make up for it. A special thanks to Thiago, who went above and beyond to accommodate my late departure and ensure a smooth, extended stay. Highly recommended.

Fantastic hotel and my go to place when visiting São Paulo. Having stayed at many ofher hotels in the city, I can truly recommend this hotel as being one of the best. The staff is great and make you feel at home. Hervé and his team are there to assist with anything you need during your trip. Renato is very helpful and really wants to make sure the guests are comfortable. Every room I stayed at was excellent. Clean and spacious, fantastic bedding, and all the comfort you need. I see Sheraton São Paulo WTC as my home away from home and can’t wait to go back.

Staff exceptional. Courteous, very professional. Checkin and Checkout seamless.||The concierge, Carolina, is wonderful. Very helpful, very pleasant, and very knowledgeable. Her level of service is world class. ||The staff and property are world class!

I great hotel and amazing location to move across Sao Paulo. Multiple restaurants available and definitely walking distances to working areas if traveling for work.

I had an outstanding experience with the service at the Sheraton.|I needed to sort out an issue with a client’s reservation and was assisted by Karina, who was incredibly quick, attentive, and had everything resolved within minutes, far quicker than I expected. Honestly, I thought it would take much longer. Truly impressive service. Our agency would also like to thank the Concierge, who was extremely helpful with all of her requests.||Thank you, Sheraton Team.

Omg omg omg!!! Not only did I love the experience here but we were saved by an angel on your staff, MICHEL! We encountered a rogue taxi driver and MICHEL saved the day (actually early morning 3:00 am) he made us feel safe and protected and rescued us from the evil taxi driver (a demon from hell). I’m not sure what would have happened without him. The hotel was exceptional and do is he!!

A flagship property that exudes true 5 star opulence with Club Lounge and an Executive Lounge. In addition to suites, there are signature rooms with unique architectural stylings to make this huge venue quirky and fun. Superb staff coddle you are reception and the food and beverage venues. No matter how busy this location gets, the staff remain gregarious, efficient and poised. Exemplary property.

I really like this Sheraton. I go a designer room. It has a nice divider. The room placed excellent music and the turn down service was nice. The breakfast lounge is on the 15th floor. Breakfast was decent and it has a lot of selections of fruit. The happy hour lounge is on the 4th floor and it's from 7 to 9 is perfect. Pour yourself a drink and settle down with some snacks. It's so easy there is no reason to go out to eat. I'm generally in Sao Paulo a few times a year, and this will definitely be one of my go to hotels. Excellent stay for work travelers.

Only SPG option in Sao Paulo. The hotel location is not very central and there is always traffic near it so be aware of that before you book. The design rooms are really nice, all by local artist. The room is a decent size with a large bathroom. They have a lounge with some food options for breakfast. The design room floor has its own staff desk which is very helpful because the lobby front desk can get packed! Not too many great food options in the area, but there is restaurant right in the mall next door with some good food. If you really want an spg hotel, this is a good choice. If you have some flexibility, I suggest finding a hotel with a better location.

Location -- excellent location for where I need to be when I'm in Sâo Paulo. Hotel -- the common area and rooms at this hotel needed some care and a bit of renovation when I first stayed here about 11 years ago. It is now long overdue for renovation. I still stay here when the Grand Hyatt is booked (or overpriced), but be aware that it is a tired, run down place. Food -- the hotel restaurant is awful and exceptionally overpriced. I will still eat breakfast here, but the only thing that is passable for me is to just order a couple of over easy eggs. The buffet is expensive, sparse and very low quality food. For lunch or dinner, there is an excellent small little sushi place that is not part of the Sheraton but is in the same building just behind the hotel restaurant. Outstanding fresh seafood and a great price. There are a lot of other food options close by as well. This is a so-so place to stay if you need to be in the area. If the Grand Hyatt (short walk up the street) is similarly priced or even a fair bit more, it's a far better hotel. I stayed at the Sheraton again this last trip as the Grand Hyatt was about 2.5x the price.

I am not sure how this hotel has 4 to 5 stars on all these reputable websites, I'm pretty sure it's a conspiracy. Here's my highlights: - Room is dingy- dark, hasn't been renovated since 1965, carpet is from 1967, it is musty and smells like mold - Wifi is slow as hell. The paid one is a scam- it is no faster than the free one. Do not expect to watch any GIFs, videos, or do work - I am a Sheraton gold member which apparently doesn't give me access to the executive floor. What does it get me, exactly? OMG! THE OPTIONS! 1) one free drink at the bar, or 2) upgraded wifi for my stay which is a scam, or 3) 250 points. What is the point of brand loyalty and status if the reward is literally equivalent of $6 USD? - NO HOT WATER. Three of my coworkers all had the same issue. Hope you enjoy cold showers! - Sink and shower drains flood, do not drain - Bathroom was dirty - Cleaning knocked my Pringles on the floor and put them back in the container thinking I wouldn't notice. After they fell on the nasty carpet Please spare yourself this experience.

This review is only for service at the bar. Mr Basetto (on the right of the pics) was a great bartender, he was able to mix unique drinks based on choices of liquor, drinks that were not even on the menu!! These were just great and the work he put to get all the flavors together was impressive!! The only reason why I don't give a 5 star review, is because all the "ladies of the night" that are in the area. People watching was entertaining but definitely something that I can't stand being around.. again this review is mainly for the bartender who did a great job!

I stayed at Sheraton WTC twice. As SPG member, we don't have many choices in the city besides Sheraton WTC. The location is fine if you have clients around the area. However, the location is not strategic when you want to travel to Itaim, Pinheiros, Vila Madalena etc for better restaurants. This area is always surrounded with traffic unfortunately. Having said that, I love this Sheraton for its design floor lounge and club floor lounge. The room in design floor is definitely nicer than the room in other floors since they are designed by local artist. Concierge is never there but the staffs here speak fluent English.

Great hotel in the center of the business district of São Paulo. Lovely lobby with very generous staff hosting the guests. He rooms are well appointed and spacious, and the breakfast spread is well worth spending time eating! Love the gym and pool, extremely clean and very good for both business and pleasure.

Lovely stay at Sheraton WTC. The design suites named after Brazilian designers. Hotel is attached to a large, high end mall with lovely interior design shops.

1rst complaint about hammering & drilling was made at 10:30pm.. now it's 1am ...correction ..1:35am...and it continues. Sheraton São Paulo WTC customers experience stinks and yet I keep coming back because of my loyalty to Marriott. This is the last straw. I think I'm going to have to stay elsewhere

Great service, lobby bar has good caipirinha and live music. The rooms are spacious with nice views of the Tower Bridge. The poolside bar is very nice and also has live music. The adjacent mall is very convenient with lots of dining and shopping options. Sadly, not much else in the area, but a decent place to relax when visiting for work