Sheraton Sao Paulo WTC Hotel

Fantastic hotel. |Conceirge Marcelo is amazing. He helped so much and was always there to help more. ||Bellman Renato Viana is incredibly welcoming and so positive and full of life as well as helpful. ||Neide from security was extremely professional and really excellent watching and keeping things secure. ||Room service and housekeeping as well as front desk very good. ||Pillows could be improved. Foam pillow is too flat

Hotel has direct access to a mall with food courts, restaurants and shops. The room is rather big, bathroom is very clean, relatively newer hotel compared to the Hilton next door. Staffs are friendly and striving to provide excellent services! The surrounding area is safe because I walked around quite a bit during day time! Not super close to public transit but uber is the norm in São Paulo I assume.

I was most impressed by how kind the staff was at the hotel. Renato was very helpful and especially kind. He offered to show me and walk me to the nearest grocery store. Very easy to get taxis from the hotel. The breakfast and coffee was delicious. Wonderful and comfortable stay.

We stayed for a week with a group of 30 clients for business. From reservations to the check out the experience was perfect.||Beatriz, Derik from groups reservations, Renan from reception, Baba from the lounge they were all great and help us accommodate our clients needs.||After the experience we had, for sure we are going to repeat them for all our events.

Great team and I love the rooms on the 11 floor (renovated 😍). |The breakfast is amazing and during the weekend they have a special place for kids.|I’m sure to return again very soon.

For many years, our board of directors has stayed at the Sheraton chain around the world, as it is a hotel chain with excellent quality in both accommodation and services. The restaurants are always wonderful with a good menu and wine list. Sheraton WTC São Paulo is not far behind in terms of quality of service and accommodation. We recommend it!

The hotel is the best in town so far! I just love the shower and all the whole room and the breakfast is awesome!! And of course , all the hotel crew !! The atmosphere of a hotel makes the difference and on this case , they have the best atmosphere you can find.I feel like home far away from home

My FIRST ever tripadvisor review (and could have been totally avoided had Marriott addressed my concerns, instead they just passed me off to the hotel manager, who didn't even acknowledge the pictures or my concerns):||||I can't believe we are calling this a 5 star hotel - ABSOLUTELY not.||Appalling conditions & when I emailed Marriott, they just redirected me to the hotel itself. ||||You name it, the bathroom (rusty & dirty), the carpet (disgusting), empty toiletry bottles (what's the point?), just the overall state of the room, I mean my goodness.||||To bat, the receptionist was TERRIBLE, the attitude on him, definitely not pleasant.

A flagship property that exudes true 5 star opulence with Club Lounge and an Executive Lounge. In addition to suites, there are signature rooms with unique architectural stylings to make this huge venue quirky and fun. Superb staff coddle you are reception and the food and beverage venues. No matter how busy this location gets, the staff remain gregarious, efficient and poised. Exemplary property.

I really like this Sheraton. I go a designer room. It has a nice divider. The room placed excellent music and the turn down service was nice. The breakfast lounge is on the 15th floor. Breakfast was decent and it has a lot of selections of fruit. The happy hour lounge is on the 4th floor and it's from 7 to 9 is perfect. Pour yourself a drink and settle down with some snacks. It's so easy there is no reason to go out to eat. I'm generally in Sao Paulo a few times a year, and this will definitely be one of my go to hotels. Excellent stay for work travelers.

Only SPG option in Sao Paulo. The hotel location is not very central and there is always traffic near it so be aware of that before you book. The design rooms are really nice, all by local artist. The room is a decent size with a large bathroom. They have a lounge with some food options for breakfast. The design room floor has its own staff desk which is very helpful because the lobby front desk can get packed! Not too many great food options in the area, but there is restaurant right in the mall next door with some good food. If you really want an spg hotel, this is a good choice. If you have some flexibility, I suggest finding a hotel with a better location.

Location -- excellent location for where I need to be when I'm in Sâo Paulo. Hotel -- the common area and rooms at this hotel needed some care and a bit of renovation when I first stayed here about 11 years ago. It is now long overdue for renovation. I still stay here when the Grand Hyatt is booked (or overpriced), but be aware that it is a tired, run down place. Food -- the hotel restaurant is awful and exceptionally overpriced. I will still eat breakfast here, but the only thing that is passable for me is to just order a couple of over easy eggs. The buffet is expensive, sparse and very low quality food. For lunch or dinner, there is an excellent small little sushi place that is not part of the Sheraton but is in the same building just behind the hotel restaurant. Outstanding fresh seafood and a great price. There are a lot of other food options close by as well. This is a so-so place to stay if you need to be in the area. If the Grand Hyatt (short walk up the street) is similarly priced or even a fair bit more, it's a far better hotel. I stayed at the Sheraton again this last trip as the Grand Hyatt was about 2.5x the price.

I am not sure how this hotel has 4 to 5 stars on all these reputable websites, I'm pretty sure it's a conspiracy. Here's my highlights: - Room is dingy- dark, hasn't been renovated since 1965, carpet is from 1967, it is musty and smells like mold - Wifi is slow as hell. The paid one is a scam- it is no faster than the free one. Do not expect to watch any GIFs, videos, or do work - I am a Sheraton gold member which apparently doesn't give me access to the executive floor. What does it get me, exactly? OMG! THE OPTIONS! 1) one free drink at the bar, or 2) upgraded wifi for my stay which is a scam, or 3) 250 points. What is the point of brand loyalty and status if the reward is literally equivalent of $6 USD? - NO HOT WATER. Three of my coworkers all had the same issue. Hope you enjoy cold showers! - Sink and shower drains flood, do not drain - Bathroom was dirty - Cleaning knocked my Pringles on the floor and put them back in the container thinking I wouldn't notice. After they fell on the nasty carpet Please spare yourself this experience.

This review is only for service at the bar. Mr Basetto (on the right of the pics) was a great bartender, he was able to mix unique drinks based on choices of liquor, drinks that were not even on the menu!! These were just great and the work he put to get all the flavors together was impressive!! The only reason why I don't give a 5 star review, is because all the "ladies of the night" that are in the area. People watching was entertaining but definitely something that I can't stand being around.. again this review is mainly for the bartender who did a great job!

I stayed at Sheraton WTC twice. As SPG member, we don't have many choices in the city besides Sheraton WTC. The location is fine if you have clients around the area. However, the location is not strategic when you want to travel to Itaim, Pinheiros, Vila Madalena etc for better restaurants. This area is always surrounded with traffic unfortunately. Having said that, I love this Sheraton for its design floor lounge and club floor lounge. The room in design floor is definitely nicer than the room in other floors since they are designed by local artist. Concierge is never there but the staffs here speak fluent English.

Great hotel in the center of the business district of São Paulo. Lovely lobby with very generous staff hosting the guests. He rooms are well appointed and spacious, and the breakfast spread is well worth spending time eating! Love the gym and pool, extremely clean and very good for both business and pleasure.

Lovely stay at Sheraton WTC. The design suites named after Brazilian designers. Hotel is attached to a large, high end mall with lovely interior design shops.

1rst complaint about hammering & drilling was made at 10:30pm.. now it's 1am ...correction ..1:35am...and it continues. Sheraton São Paulo WTC customers experience stinks and yet I keep coming back because of my loyalty to Marriott. This is the last straw. I think I'm going to have to stay elsewhere

Great service, lobby bar has good caipirinha and live music. The rooms are spacious with nice views of the Tower Bridge. The poolside bar is very nice and also has live music. The adjacent mall is very convenient with lots of dining and shopping options. Sadly, not much else in the area, but a decent place to relax when visiting for work