Sheraton Suites Calgary Eau Claire

From the time I checked in to the Sheraton Suites Calgary Eau Claire, I felt welcomed and knew that this would be a wonderful home away from home. The hotel and suite were so clean, stylish, and comfortable. ||A special thank you to Yungliu, whose hospitality exceeded my expectations. She made the check-in process easy and even surprised me with a complimentary corner suite upgrade and access to the beautiful 15th floor lounge! I really enjoyed my stay. I traveled to Calgary from Tucson, AZ, USA and it was well worth it :) (May/June 2024)

Loved it, celebrated our anniversary here, first time I ever received an upgrade ever!! I appreciated it so much! Had jacuzzi tub which we enjoyed. Didn't try pool. Room was clean and spacious. Service was impressive as I needed a heating pad for my upper stomach they got me a hot water bottle. They welcomed us to the room with a lovely dessert tray and card. I highly reccomend this hotel.. we will definitely be back. And they are reasonably priced. We couldn't afford valet parking, but they were helpful and allowed us to stay out front for an hour. Thank you so much...

This was our first time spending any time in Calgary. The hotel location by the river was great! The construction next door made getting to the river take a bit longer but walking down by the water was worth it. We appreciated the friendly staff. I want to make special mention of Ava at the front desk and Steve who waited on us at breakfast. They were both terrific! The suite was fabulous and added to the enjoyment of our stay in Calgary.

All in all, it’s a nice enough hotel; clean, well-maintained and nicely decorated. On the surface, everything was fine enough, but sadly there were so many little things that lowered my enjoyment. Surprise $50 Valet Parking… Maybe I missed it on the website, but I was NOT expecting to have to pay that, nor did I know I would need assistance EVERY time I needed access to the car. Of course you tip them each time so that $50 doubled quickly over the couple days. Pool size… Don’t be caught off guard with the relatively small indoor pool and hot tub. It’s a large hotel and with 3 families down there at once, there’s no room to actually swim or get any peace and relaxation with the seemingly constantly screaming kids. Gym… Speaking of screaming kids, anyone going to the gym, be prepared to constantly hear kids through the glass when you’re trying to find your zone. Wait until the pool is closed and go exercise in the middle of the night if you want to not be bothered constantly. Dog Beds… I love that they are pet friendly for all the fur baby parents, but why would a non pet owner need a giant dog bed and bowls in the living area blocking access to the curtains/windows…I feel they should NOT be mandatory to have in your room (especially considering limited space and potential allergy problems), and it should only be there when asked for. The Mini-Fridge… I get it. Hotels try to make extra money off their customers with ridiculously overpriced items but this was ridiculous. There was NO ROOM in the fridge because there was TWENTY bottles of alcohol in there. TWENTY. (Plus waters/pop/juices) I spent 10 minutes unloading the fridge so that we could actually use it for what we needed. I don’t drink anymore but worked in a bar for decades, so I was shocked to see it all there so accessible. Like kids have VERY easy access to it and I can’t even imagine the horror of someone who’s a recovering addict opening that fridge on day one.I think it’s great that people can get what they want easily and conveniently but offering enough alcohol to kill a person without even ever seeing a bartender…I’m honestly not sure how that’s even legal. A/C… So it’s cooler than it is outside, I’ll give them that but it’s still too warm in the suites even with it cranked. We should be able to find a comfortable temperature during the day and not be simply sitting in the room with sweat dripping down our brow. At night? I sure wouldn’t bother using their ‘comforter’ considering how thick and warm it is for the middle of summer. If you’re cold-blooded, you’ll likely love it, but if you’re even remotely a heat producer like me…get ready to sweat all night long. Room size… Not much room to move around in the bedroom and you can barely get by the wall hanging TV when leaving the bathroom. The bathroom… There’s no fan. Which isn’t necessarily a problem in itself but let’s just say the sliding door to the bedroom softens ZERO noise from that room which leads to some uncomfortable moments for everyone in the room… When booking the hotel a month ago, we requested a high floor and extra feathered pillows. Neither request was met. We had very limited interaction with any staff (except for the front desk and valets) but the few we did were friendly and efficient. I wouldn’t NOT stay here again, it was fine enough, but I’d likely try a different hotel next time in Calgary to try get a different (better) experience.

older but very well maintained. beds are. beyond comfy, amazing shower pressure, clean, clean, clean. the quietest place to stay during Stampede. Eau Claire a stunningly redone area, close to river and beautiful walk ways. my new go to hotel for Calgary.

From the moment I arrived, my experience at Sheraton. was nothing short of exceptional. The staff greeted me warmly and handled check-in swiftly and professionally. Every member of the team was courteous, attentive, and genuinely committed to ensuring a memorable stay. The room was immaculate, elegantly furnished, and thoughtfully designed with both comfort and style in mind. The bed was incredibly comfortable, and the linens felt luxurious. I especially appreciated the small touches, such as the welcome note, high-quality toiletries, and complimentary tea service. What truly sets this hotel apart is the impeccable level of service. Every request was met with a smile and handled efficiently. It is clear that guest satisfaction is their top priority. I would wholeheartedly recommend Sheraton. I look forward to returning on my next visit.

The location of this Sheraton was ideal for my husband and I. The 30-mile walk/bike path along the Bow River is just steps from the entrance. Each morning we would get up for a run, long walk or bike ride. It is also a 10 minute walk to Lazy River rafting, which was so fun! Our suite had a great layout and equipped with a coffee machine. The staff was genuinely kind and a wealth of information. When we make our way back to Calgary, we will opt to stay here again!

I recently stayed here with my family. Overall, the hotel was comfortable—the facilities were excellent, and the room was clean. However, on the morning of June 28, someone repeatedly knocked on our door about six or seven times over a short period. I called the front desk after the first incidents and was told it would be looked into, but the disturbance continued. I called again, and I was informed that they couldn’t identify who it was and that I should let them know if I figured it out myself. Eventually, I had to find out on my own which room it was coming from and report it personally. Honestly, if someone had simply stayed nearby for five minutes or quietly observed from another area, this could have been resolved easily. It was disappointing that I was left to handle this as a guest instead of receiving more proactive support. Aside from this incident, the rest of our stay was very good. I hope the management will take this feedback seriously and improve how similar situations are handled in the future.

We visited Calgary for our anniversary and had an absolutely phenomenal stay here!! The room and club lounge are awesome, everything is spotless, the food is lovely, and the staff went above and beyond to make our stay special! We splurged a little to get a club level corner executive since we were celebrating, but honestly it's so worth it for club access and the views. And if you consider what you'd spend on breakfast each day, it pretty much breaks even. Also the club had evening snacks too but it's such a huge spread with hot food - you could totally make a dinner out of it haha! They change up the items at each meal each day. And they have an awesome coffee machine that does all sorts of different coffees like lattes, mochas, cappuccinos and more. Everything is fresh and delicious. We had a 1-bedroom corner executive suite and it was amazing! The king bed was SO comfortable. We had gorgeous views of downtown from one side and lovely Prince's Island park from the other side. The room has a separate living room with wet bar, Keurig, fridge and microwave. The fridge is stocked with drinks and snacks for a charge. The bathroom is enormous and has an entrance from the living room AND the bedroom. It has a giant soaking bathtub and a separate small shower with excellent water pressure. They provide very nice toiletries as well. The location is also excellent- the Eau Claire area of Calgary is really nice and the whole of Calgary is so walkable. The hotel is right by the Bow River walk, Chinatown, and Prince's Island - so many walking trails and things to see and do. And their pool is just beautiful- lots of domed glass ceilings to take advantage of the downtown views. And they have a WATERSLIDE!!! There are no rules saying adults can't use it so you better believe I went down it haha! It's huge and it's fast and SO FUN!! Afterwards, be sure to relax in the hot tub bc the views are just phenomenal. We didn't have a car this trip so I'm not sure about the parking situation- I think they have valet. The lobby has a restaurant and hair salon. There are so many restaurants right out the door that we didn't eat in the hotel restaurant so I can't speak to it but it looked really nice. Every staff member we interacted with was incredibly kind and happy and helpful -they even had a beautiful plate of desserts and nice card waiting for us when we checked in to say Happy Anniversary! I just can't say enough good things about our stay. I highly recommend!!

Decent hotel in good location. On the positive side: * Comfortable bed with good pillows * Large room with good amenities (fridge, microwave, safe, etc) * Clean and well maintained * Friendly staff On the wish it were better: * Rough towels * Small gym with limited equipment * Restaurant with hit and miss food * Thin walls means easy to hear neighbors Stay here again? Maybe

We were visiting Calgary for a couple nights and booked this hotel. We wanted to be in downtown and we picked this hotel because of the water slide. The pool was a great family activity. My kid loved it. We also added breakfast to our hotel package so it would be one less thing to think about before we headed out for the day. This hotel offered only valet parking. It was $42 a night for weekdays and $29 on weekends. Otherwise, there were paid parking lots and street parking in the area. We did not want to deal with the hassle of looking for parking so we chose the valet option. Our suite included daily housekeeping service. I am pleased this service is back post COVID. For the prices we are paying for a room plus resort fees, I expect this to be included. The bathroom had large sized bottles of refillable shampoo, conditioner, body wash, hand soap and body lotion. This was a great environmentally friendly option to minimize packaging. The hotel restaurant was one of the better ones I have dined at recently. The ambiance was modern. The breakfast menu offered a decent selection. We also ate dinner for one meal as we arrived late evening into Calgary. Dinner was good as well. The restaurant closes at 10 pm. We arrived to our hotel at 9 pm and was able to get a table and placed our order before last call. Overall, we enjoyed our stay at this hotel. I look forward to returning to this hotel when I am back in Calgary.

The Sheraton Suites was a very good stay for us on a recent holiday. They are centrally located in the Eau Claire area of Calgary. They are across the street from the Eau Claire Market and just outside the Prince Island Park. Valet parking only at this hotel. An off site lot is available, but, I didn't use it. Check in was fast and easy. We had 2 separate reservations here, a paid and a point stay. Instead of checking out after the first night, the front desk clerk was able to keep us in the same room the entire stay. We only checked out on the last morning of our stay. We were given a room on the 15th floor. The room was a suite with 2 queen beds. The room also had a living room area with couch and large screen tv. A kitchen area was also available. The bathroom was standard. The only thing missing in the room was HGTV in their television lineup for my wife to dream. Breakfast and evening hors d'oeuvres were served daily in the concierge lounge. The foods, drinks and snacks were kept well stocked. They had scrambled eggs, bacon, sausage and fruit for breakfast. Dinner was a meat and cheese plate and different hot food everyday. The concierge staff was nice and greeted me everyday. It was a nice hotel. Great location. The only thing missing was probably a river view, and HGTV says my wife.

This hotel has mastered the art of customer service. We stayed with them for a week on our recent trip to Calgary. My experience with them was exceptional. We have not met an unfriendly staff. We even saw one of the staff assisting an obviously lost guest through the +15. The room was exceptionally clean, they have all the basic amenities you'll need for a family of three - and yes that includes a laundry room. That is heaven for a Momma like me! The pool and the jacuzzi was perfect! The location was perfect. It was raining one morning and we were able to use the +15 walkways to get to Scotia Center without getting wet - how awesome is that! The best part is Sheraton is next to Prince's Island Park and Eau Claire Market. We took daily walks through the park and it was a nice mix of nature and downtown Calgary. Food was never an issue. Joey EauClaire was right across the hotel with excellent menu options. There was also Good Earth coffee for that early morning buzz. I think we just found our second home for when we want to be in Calgary. I don't think there's any other hotel that comes close as far as service, quality, and location.

We stayed in Sheraton Suites Calgary Eau Claire during our Weekend in Calgary and had a great time! Location is so convenient as everything is just a short walk away! We just parked our rental car with their valet service and never need it again till when we checked out the next day. The suite might be a little smaller than other suite hotels I stayed in but it is well appointed. The King Size suite might be more spacious if you want more space in the bedroom area. Would definitely stay here again next time when I am in town!

My second time staying here and it was better than I remember from the first time. Very spacious, starting in the lobby. I didn't eat there but there were two restaurants in the lobby area. There was a salon I believe in the lobby as well. The rooms are very spacious. Seperate living room and desk area. Large sofa and chair as well as a kitchenette area with sink, microwave, fridge and coffee maker. Large bathroom as well with robes which is always a nice touch. Laundry is available here too as well as room service. Although it's a limited menu after hours. Great location as well. Plenty of restaurants closeby and the river is right next door as well. Staff were very polite here as well.

Beautiful and clean hotel with friendly staff. Worth the stay if you're staying in downtown Calgary.

They want 12 CAD per day for WiFi. What a joke. Tethered to my phone for free to leave this review. I HATE being nickeled and dimed.

I spent last night at the Sheraton Suites Calgary Eau Claire ($317/night plus taxes). My view was of Eau Claire Market across the street. The bed was comfy, There was a nice array of bath products. There was a spa gift bag available for $29.50. I've never seen a shower pouf in a hotel before. The extra roll of toilet paper had a furry cover. There was a microwave and mini fridge in the room ... the mini fridge was stocked with water, beer, hard liquor and wine (for a cost). There were snacks in a basket for sale Though I took a cab from the airport, there is valet parking only and it's $29/day during the week and $40/day on the weekends. There is a parking lot across the street but it seems to be pricey too. There are two restaurants in the hotel plus a couple across the street. It's downtown so walkable to most businesses (which is what I did).

Great location in Calgary. There was the Taste of Calgary Festival was going on right in front of the hotel. That was so fun. Prince's Island park is next to the hotel by the Bow river. I met a few people who were doing Pokemon Go by the river. Sheraton Suites, so we had suites. Bed room and living room with desk, couch & tv. We even got free water bottles every day. Breakfast and dinner was all good, not the best. Overall a good hotel.

This hotel is in a great location being right in the heart of downtown Calgary. I live in Calgary but I even stayed here once and had a little staycation because it was my friends Bachelorette party. We stayed here and had dinner at Eau Claire Market and went to Cowboys! This hotel also has a delicious restaurant inside that I have eaten at called "Flower and Wolf". This year they had a booth at "Taste of Calgary" which I think is good and important because I do not think that enough people go to hotels to eat when really hotel restaurants can be really delicious. At their booth they served: - Spiced Nuts (which is really nothing special) that were gluten free and vegetarian - smoked brisket sliders - grilled corn on the cob with child lime butter and huitlacoche aioli which was vegetarian. From there 3 food items they had a majority that were vegetarian or gluten free. However, because of the nuts this place automatically was not a nut free environment for people with nut allergies and they had no food items that were dairy free. The corn on the cob could have been until they added the aioli that made it not dairy free. Still good though!

This is a very nice hotel! Located within Calgary's downtown core, it's walking distance to river and most downtown attractions. Our favourite feature about this hotel is the pool/hot-tub/waterslide area. Our kids can spend hours in the pool while we exercise in the adjacent exercise room that overlooks (and accesses) the pool. The club floor is nice and the lounge serves up an above-average breakfast and evening hors d'oeuvres. The rooms are spacious suites that allow kids to sleep while parents can stay up later in the separate seating area. Overall, the Sheraton Eau Claire is our go-to spot whenever we're staying in downtown Calgary.

I returned here for 6 nights recently as part of a larger business trip that was preceded by 8 nights up at the Albian Sands Village (North of Fort McMurray) and 1 night at the Calgary Westin. By the time I checked in at the Sheraton, I was already to go back to California and to my lovely Bride. However, the good folks here made me feel right at home, and between their hospitality and the really comfortable and spacious rooms, time passed quickly and pleasantly. Other highlights included: - Meeting the gang at Fionn MacCool's (off the Lobby) for a "wee pint" at the end of the day. - Waking up early one Sunday Morning to go upstairs and do Laundry. As I entered and turned on the light, I startled a "guest" who was probably sleeping off his night's merriment. Maybe he was involved with the Corrections Officer's Banquet that was rocking and rolling during the previous evening? - Gaining entry to the Starwood Members Lounge for their cash bar and free snacks. - Happily talking Soccer with a Brazilian Staff person who immediately noticed by FC Barcelona shirt.

Great location. Super comfortable bedding. You have to stay on one of their suites which was cozy and gives more room than a single room. Staff was friendly. Restaurant downstairs the one that serves breakfast unfortunately food was awful. But the hotel is lovely. We'd def stay again!

Great example of how a brand should maintain their reputation. From the moment you check-in, the professionalism of staff is pretty evident. I stayed here while visiting a client in Calgary and was pleasantly surprised on how well managed everything was. My room was spacious with modern decor. Bed was comfortable and WiFi just enough to catch up on the work. They do have all the room as well as hotel amenities one can think of. Turn down service does an impeccable job. Another standout feature is the Sheraton Club Lounge which offers daily breakfast starting 6.30am. Pretty handy! Located pretty close to Prince's Island Park and walking distance to downtown core, I was a happy commuter. The local train stations are couple of blocks away. So, bye bye cab. Would return in a heartbeat if work puts me in the vicinity. P.S: Irish Pub located within hotel lobby offers same menu as in-room dining. Nice place for dinner.

What a great stay! The hotel is modern, open and airy. The room was lovely! Large sitting area, desk, wet bar (with Starbucks coffee), huge bathroom with a large jetted tub. The front desk staff were extremely helpful and professional. We had breakfast there both days and the atmosphere and food were good, our only complaint was very slow service one morning. The hotel is directly across from a park and a couple of restaurants. I would definitely stay there again.

Situated in Downtown Calgary next to the Bow River and walking distance to many places, this Sheraton hotel is a great place to stay. Our family vacation starts in Calgary, then Banff, then Lake Louise, then off to Vancouver. The best of the Alberta Hotels was the Sheraton. Right from the arrival to departure, the staff was courteous and respectful of their weary travelling guests. The room was a true suite with complementary beverages, a small kitchen, and a personalized message from the assigned room attendant. The place was well kept and fresh. The beds were extremely comfortable, the bathroom was spacious and the shower had great water pressure. Only drawback, the onsite parking is valet only and expensive - also it took forever to get our car. A nice place to stay on a busy vacation schedule.

One of the best costumer services I have experienced. The staff is careering and the rooms are clean and spacious! The location is also great. We had the club lounge and enjoyed great views, coffee and breakfast buffet.

I stayed at the Sheraton Eau Claire for months, and was treated just like family from day ONE. The service and staff just doesn't get any better than this. There was never even the slightest hiccup that I can remember. Each time after being away a few days or a week, I'd get a big smile on my face as I'd return because I was always greeted by my name and very well taken care of. Once a DHL package was delivered to the wrong address, and the Sheraton took it upon themselves to locate the package before DHL did. Exceptional service, always going above and beyond. My only regret is that I could have stayed there while Flower and Wolf was up and operating. The restaurant was under construction during my stay, so I make my way over there from time to time for brunch or a drink, and to say hi to my favorite Sheraton family.

Perfect. A 5 star experience all the way. I forgot my toothbrush and was trying to find some way to hack it, You know maybe one of those "5 things you didn't know could be used as a toothbrush" type of articles you read on Facebook. Let's see, baking soda, toothpicks, lemon... Then I remembered I'm a Sheraton, and just got them to give me one. Heh. They had no problems with all the basic hotel things, wake up calls, friendly service etc. The gym , pool and hot tub all fantastic. The only minor gripe I had was there is no parking. It's $20 for Valet parking at a discount. Boooooo! While I normally take 1 star off for no parking, I won't in this case, because it's Calgary. And they suck for parking.

This is a beautiful hotel with very nice rooms but be prepared to pay for them - and everything else you might want while staying. Unless you are able to get one of their "valet parking" deals, you are looking at $30-40 per night for valet parking - $30 Fri/Sat and $40 Sun-Thurs . That is beyond ridiculous and I don't know how they are getting away with it. The hotel offers NO alternative parking. They know that parking is impossible downtown and they take advantage of their guests by charging insane rates for valet. I don't want valet - I would happily park in a normal parking lot, which every other downtown Calgary hotel I've stayed at has offered (either for free for for MUCH cheaper, i.e. $10 a night or less). Want Wifi? Add on another charge. And don't expect any kind of "complimentary" offerings from them. We DID have a nicely wrapped box of cookies in our room that seemed like it might be complimentary; however, we didn't risk touching them as there was nothing anywhere stating clearly that they were complimentary. There was a nice array of food ($9 mini-bottle of vodka or $4 ramen noodles, etc.). Our room also had a nice card welcoming someone by the name of Mr. Van Der-something. (Not us.) Overall - yes, the rooms are nice. Clean, comfortable bed, quite roomy. If you are happy to overpay for that, then this is a great hotel. If you're looking for a suite hotel that is just as nice (or nicer, actually) go for the International Hotel in downtown Calgary. The suites are much larger, accommodations are just as nice, rates are cheaper (especially parking!), you get a balcony, and last year when I stayed we got upgraded and had a complimentary bottle of wine waiting for us.

top-notch, well stylized rooms, relatively new furniture, etc. Zero complaints in three days (well, a minor tiffle regarding an airport shuttle, but in the long run, James took care of all the issues.) Good for kids, nice pool, with hot tub and slide. Pretty ordinary work out room. Was checked in by Dee who was wonderful (maramang salamat) and the rest of the staff was great. Honest, too--recommended a place outside the hotel even with competing food interests in the hotel. Walk to pretty much everything; 3 minutes to a theatre, 2 to drinks, 2 minutes to a wonderful walk throughout Calgary. Nothing wrong with this place and almost everything perfect.

Upon evacuating Fort McMurray, due to the forest fires, I arrived at Sheraton Suites after a 14-hr drive from Fort McMurray. I was treated very well upon my arrival. The staff went above and beyond to make sure I was comfortable and relaxed. I suffered an allergy attack during my stay (had almonds that were purchased from an outside store .... must have had a high MSG content .... MSG is horrible!!) - Sheraton staff were on top of their game. They got me the medical attention I needed, swiftly. Thank you! In-room dining is exquisite. Love the tomato soup! Prices are on the steeper side, but that is to be expected from an establishment of this calibre. Location - right across the cobbled streets from Eau Claire Market and a few feet away from the beautiful island. Excellent service, excellent suites, excellent location. This place goes down in the books for me.

This hotel is great. The room we stayed in was very clean and super luxurious. The staff were kind and caring. There was a little hiccup with a food order but they went above and beyond to make things right. Will definitely stay here again.

Excellent Sheraton and I've been in a lot of them. The suites are spacious and well designed (been in some that had zero sensibility as to how the room was structured), the furniture is pretty sleek with the exception of the couch (stiff). The platinum lounge is one of the better ones I can remember, full breakfast every day and light fare at night - in the warmer season, the terrace looks like a great place to relax with a morning coffee or early evening cocktail. Downstairs they have a pretty good Irish pub; good food, plenty of TVs, and a dynamite staff. Only knock, it's pricey and you are not in a very fun area of the city, at least a 10 minute walk to any action.

The 2 room suite is perfect for a family of 5! 2 bathrooms, 3 beds and a pull out couch. Snacks are served from 4-6:00, but we were late arriving so they gave us 5 free appetizers at their Irish restaurant. The pool & workout room are great. There is even a laundry if you need it. Employees were super nice. Family or business trip, this is a great hotel choice.

This place is the best place to stay in, when you visit Calgary. Our room was quiet, great view, lush, clean and provided such a great sleep. And the bath tub was WONDERFUL after a snowy walk through the zoo. I also liked the pub they have attached to the lobby! I am now a huge fan of the Sheraton after this experience.

My family and I really enjoyed our stay at the Sheraton Eau Claire. Though its location is not in the heart of downtown, it's also what makes it attractive .. Close enough of center of downtown minus its craziness. The hotel staff were all extremely friendly and eager to please ... from the valet to the front desk staff. Front office offered me an upgrade to a super luxe suite and it was beautifully appointed. It was clean, modern and very spacious. The club room access was an added bonus to get refreshments and breakfast. Though a little small in scale, it had enough offerings to be satisfying and enjoyable. The Sheraton Eau Claire has a great mix of attentive staff and well-maintained and well-appointed amenities for me to want to definitively return for my next visit. Well done!!

Great Hotel. I love the pool and hot tub. Very fancy, great food, and amazing customer service. I love this place. 10/10!

Great location. The staff are really really friendly There is a hot tub and a pool (I LOVE ME some hot-tubbing) The food is aiiiight. They upgraded me to a fancy pantsy room (which was totes unnecessary but whatevs I'll take it) Grabbing a cab is super easy out front and if you want to get a coffee outside the hotel there are a couple of really cute coffee shops right out front.

I'm sure this hotel would have been great had they not 'lost' our reservation. I guess I shouldn't say lost, maybe - I was calling around to hotels, trying to make a last minute reservation for Saturday night of the May long weekend. After trying a few places, I came across this hotel, and to my excitement, they had the type of room I was looking for. The rate was $269.00 + taxes for a 1 night stay in a Jacuzzi room. A little pricey for me, but I knew this was last minute and that they were likely almost fully booked. Since she had mentioned that others had been considering taking the room, I jumped all over it asking if I could book it with my credit card. The agent asked for my last name and phone number, and told me that she was "too busy" to make the reservation, but that she had taken down my name and number to hold the room, and would check me in as a walk in when I got there - which I said was great, and I let her know that I was less than 1/2 an hour away. We arrived at the front lobby within 20 minutes and where told that we had a few options for parking: we could valet the car at a price of $26/night, or we could park across the street in the public parking lot at the going rate at the time. My bf dropped me off to check in and went to find parking. I walk to the front desk, gave the agent my name, and explained that they were supposed to be holding a room for me. As soon as I said this, I could tell by the look on her face that I was not going to leave impressed. The agent starts going on about how I was not going to be happy, so I stop her there and ask if she had given away the room. She replies by saying no, she had not given away the room, and then began another speech about how there was a glitch in the system. Being that I was pretty annoyed, I barely let her finish before I asked if there was a room available or not. After saying no, but that we could try their sister hotel, I said thank you, but no thank you and left to call back my ride. I understand that mistakes happen; having worked in the service industry for many years, I am not one to freak out or condemn a company for this type of issue. However, there is a lot to be said for customer service in these types of situations. Had a reasonable discount for a future night stay, or voucher for a free upgrade on my next stay, or any other little thing been offered to me, I would have certainly stayed there another time. But there was nothing offered, not even an apology; just excuses...leaving me with the feeling that they couldn't care less if I ever stayed there or not. I certainly will not be calling on this hotel again in the future - there are way too many other great options out there.

After scouring downtown Calgary for a great hotel at a competitive price, we landed on Sheraton Suites in Eau Claire. We managed to snag a special where we could enjoy a King Suite for the price of a regular room. After booking, I signed up for their SPG Rewards club which gave us the added perk of free wi-fi & complimentary bottled water in the room. The rooms were tastefully appointed in a contemporary style with a well stocked wet bar, microwave, computer desk, pull out couch, arm chair & flat screen television. The adjoining bedroom was large, with an extremely comfortable bed. The pillows were plush and downy & the bedding was crisp and clean. Everyone working at the hotel was incredibly friendly, and made sure our stay was very enjoyable. There is a very nice fitness centre on the 2nd floor, with large shallow pool (with waterslide! My husband was thrilled! Ha ha) & good sized hot tub surrounded by tall glass windows so you can enjoy the city lights. Valet parking is available but upwards of $25 per night. We parked across the street, which was more affordable & easy. Within walking distance to beautiful parks, shops and downtown nightlife, I would absolutely recommend this hotel for those visiting Calgary or even Calgarians looking to enjoy a nice staycation!

This is the only place we stay at when we're in Calgary. I can't add to what Benson has written, except to say that it's a hop, skip, and a jump away from Princes Island Park -- site of the Calgary Folk Music Festival and River Cafe -- both places are worth the trip to Calgary alone.

This was our second stay at this hotel in the past couple of years. Incredible downtown location, friendly staff, and great food at the hotel's pub. We had a small error in our online booking, and the front desk staff corrected it without even asking. This is the only place we stay at when we're in town, and I highly recommend it!

Nice place to stay especially at Stampede but over $40.00 a night for parking is pretty steep. Staff was really nice.

Outstanding front desk staff, very accommodating, any request I had was taken care of with a smile, fresh look and updated in guest rooms. Pool is great for families. A++++ will never look to book anywhere else while I'm in Calgary as this will be the place I'll use Great work Sheraton Suites Eau Claire

After spending more than a month in a less than stellar hotel in the US, the Sheraton Suites Eau Claire is a breath of fresh air! Great room, great staff and great location...with the added bonus of an Irish Pub on the property. Love this hotel!

Once again, the staff know me by name & always greet me with a smile so i feel welcomed every-time! Another upgrade upon check-in & no questions asked when i changed my reservation to leave one day early. The Sheraton is a gem in downtown-close to all the summer festivals & too many restaurants & shopping to name! Whether its pleasure or business -I prefer this Starwood Property!

Unbelievable service. Fionn's the bar attached to the hotel is amazing. Ben the manager was extremely helpful in deciding on a meal. Will definitely make this my #1 choice for future staycations.

Old and out dates, good service at fro t desk but really poor service elsewhere especially at breakfast. Very average.

Not the most luxurious hotel and a little worn in places (electrical outlets missing often in rooms, etc) BUT the staff at this hotel are consistently the most genuinely friendly and helpful I have found in my many years of travel around the world. I have stayed here often now over some time and found it consistent from the front desk to the housekeepers to the gift shop. A real pleasure to go back. Whomever hires such a consistently good group of people deserves a commendation. (I will take them over missing electrical outlets and a dark dingy breakfast restaurant with no windows any day). The beds and linens are up to SPG standards and great so getting a good rest in a clean room is no problem.

This is my favorite hotel to stay at in Calgary. The staff are helpful and friendly. It is an all suite hotel - separate bedroom. Newly renovated rooms. Close to several restaurants. Pet friendly... really! They provide dog pillows, bowls, etc. Love the location! Close to restaurants and Eau Claire Market. Near great places to walk, especially Prince's Island Park. I will definitely stay there again!!

I stayed in the hotel on 8/16. The room was booked through Priceline.com. However, after I came back, I found I was charged twice, by both the Hotel and Priceline.com. The transaction is still being disputed! Terrible experience!

My husband and I stayed here for a little romantic getaway and we booked a corner king suite through Expedia. We were very happy with the room, it was clean and comfortable and the weekend rate was very reasonable. The hotel is close to shopping with little need to walk outside with all the connecting ped ways. The nearby restaurants are very good. This was a great place to spend the weekend.

My brother and I spent 3 nights Dec 26-29 2014. I transferred from the Westin to the Sheraton Eau Clair at the last minute. The Sheraton front desk agent took care of it over the phone painlessly. Thanks Manisha! At $129 per night on a weekend, I thought was great. 2 fantastically comfortable queen size beds, 2 flat screen TVs, a microwave and good room layout. I live in Calgary and none the less I will be staying there again because of the great service, cleanliness and location. VERY close to the river, beautiful park, running paths, great restaurants and happening clubs. Only 1 negative...watch out, the WiFi is not free! I had streamed about 15 minutes before realizing this, but it was removed from my bill without a hassle. Thanks again Manisha! I am looking forward to my next stay. Geoff in Calgary Alberta.

What a great hotel! Staff is sooooo accommodating. We came in for the stampede so it was pretty busy but the service was still on point. Whenever we needed our vehicle out of valet, it was always quick to arrive and the valet staff were always pleasant. The attention to detail that went into the hotel for the stampede was impressive. The lobby had the loaded horse wagon and various cowboy hats for the kids to sit up there for photos. The elevators had old log cabin style framing which was super cute. All the front hotel staff were dressed in cowboy/cowgirl attire. Very festive feel. The rooms were amazing. We had the king corner suite which boasted beautiful views of the city and a large suite with a separate bedroom and living area and extra large spa bathroom. The amenities were superior with high quality products from their spa, Shine. The bathtub was an extra large oval tub that filled super quickly for the size complete with loofah and bath salts from their spa! Their rooms are very comfortable and very spacious. Definitely makes you feel at home. Each room comes with a humidifier for those sensitive to the drier air which went to great use for us Vancouverites who are used to a bit more humidity in the air. The shower pressure was great. I appreciate a good pressure shower. The little kitchenette has a microwave, tea kettle, coffee machine featuring Starbucks coffee and Tazo teas. The hotel room floors were very quiet despite the Stampede and having a lot of guests in the hotel. Not much disturbance at all. Each floor has an ice room with vending machines and laundry available at $3.00 per load which includes the laundry detergent which is a nice option especially when travelling with young children! We requested a crib for our two year old daughter and it was quick to arrive to our room. The beds are very comfortable and the robes are super soft! The pool isn't too big (not a lap pool) but comes with a water slide for the kids and large hot tub and fitness centre for those fitness addicts out there with some decent equipment. Conveniently located by the Eau Clair Market which has a few coffee bars, restaurants and little shops. The Sheraton did a great job with this hotel as part of their fleet. We would absolutely stay here again and plan to when we return to Calgary on future visits.

Love, love, love this hotel for weddings and holiday parties. The suites are fantastic and the amenities in and around the property are too numerous to mention.

We had amazing customer service from start to finish. We were coming in early for a conference and leaving late the next day. They arranged check in and out accordingly with no hassles. Rooms were clean, pool was great, hot tub was hot! Great location would suggest this to anyone who wants a professional experience. All class.