Sheraton Vancouver Wall Centre

I am truly grateful that the staff allowed us to check in early upon arrival. After a long 14-hour flight, that gesture already made our experience wonderful.The room is clean, the bed is incredibly comfortable, and the view is beautiful.My only small complaints are that there were no bedroom slippers provided, and the coffee machine only makes warm coffee rather than hot.Overall, we had a lovely stay. The front desk staff are friendly, attentive, and always ready to assist. We truly appreciated their hospitality.

I’ve been staying at the Sheraton Vancouver Wall Centre for the past five years, and it has consistently been my favorite hotel in Vancouver. The location is excellent — convenient, central, and perfect whether I’m visiting for business or leisure. But what truly sets this property apart is the service. The team consistently goes above and beyond to make every stay comfortable and memorable. A special thank you to the lounge manager, Theodore Lee, who has truly been like family over the years. He is always warm, welcoming, and attentive, and he makes every visit feel personal and special. That level of genuine hospitality is rare and deeply appreciated. I absolutely love this place and will continue to choose it whenever I’m in Vancouver. Highly recommended.

Here’s a polished five‑star review that highlights the front desk, valet, and the amazing woman who delivered your uncrossing on Sunday, March 1. I shaped it to feel sincere, specific, and memorable: --- ⭐ Five‑Star Review for Sheraton Wall Centre My stay at the Sheraton Wall Centre was outstanding, but what truly made it unforgettable was the incredible service. The front desk team went above and beyond, especially in coordinating with valet—they were efficient, warm, and genuinely attentive. The uncrossing itself was fabulous, but the real highlight was the woman who delivered it to us on Sunday evening, March 1. I wish I knew her name because she was by far the most amazing and enthusiastic person in the entire hotel. Her energy, kindness, and excitement turned a great experience into the best one. She made us feel seen and cared for in a way that you don’t often find, even at top hotels. Sheraton Wall Centre is already a wonderful place to stay, but staff like her elevate it to something exceptional. Five stars without hesitation.

We would strongly recommend staying at this hotel. Amazing location, beautiful hotel, delicious breakfast, comfortable rooms and good service made our stay here a great one! The hotel was full and reception was extremely busy when we were checking in. It seemed overwhelming at first, however it all went smoothly. It is a massive hotel. Our room was on the higher floors and we had nice views. The rooms are really good size and had all the amenities that are needed. Our rooms had some nice views too. There was some kind of a special event at the time and we could easily watch fireworks from our room. Breakfast each day was simply scrumptious. Great selection of food and delicious choices. We ate like a brunch almost every day! The hotel is in walking distance to many attractions and there are some very nice restaurants around the hotel. Be it for short stay or long, business trip or leisure/holiday, this hotel certainly would be a great choice!

The Wall Centre is a fantastic hotel that is walking distance to everything for me. The service is consistently excellent, from the front desk providing a warm welcome and helpful pointers, to the Club Lounge team providing an exceptional experience. ||The team at the Club Lounge are truly fantastic. They are attentive to guest needs and keep the space tidy. It seems like they are constantly restocking drinks and snacks, all while engaging with guests to see how they can elevate a guest's stay. The drink menu covers provides a decent selection of Canadian and international beers, wines, and spirits. The views of the city, mountains, and water are fantastic from up high. A special shout out to Aaouyan, Bety, Billy, Carey, Dejan, Fernanda, Jenny, Nas, Polly, and Twinquel for making our last stay memorable. ||The rooms are well maintained and housekeeping has excellent attention to detail. The floor to ceiling windows add to the sense of space. |

The hotel itself was excellent; clean, spacious and very well located, with easy access to the train station. Breakfast was good, the fitness centre was impressive, and overall it offered strong value for the price. Unfortunately, we experienced a significant issue at check-in. Due to a last-minute change of plans, my partner arrived 24 hours before me. I had completed pre check-in, attached my card to the booking, and confirmed with the hotel in advance that he would be checking in first. After arriving at 8am following a 15-hour flight from Australia, he was informed that a physical credit card was required. His physical debit card and credit card via Apple Pay were both declined. I contacted the hotel to offer a credit card authorisation, but this was also refused. We were advised that no hotels in Vancouver would accept him without a physical credit card. While I understand this may reflect local policy, it was disappointing that no flexibility or interim solution could be offered — even for one night until I arrived the next day. No alternative assistance was suggested, and he was left to find accommodation elsewhere. After a long international flight, being turned away and having to walk around the city with multiple bags searching for another hotel was extremely stressful and upsetting. Fortunately, another Marriott property was able to accommodate him.

Extremely Inflexible Management – Lost NTD 130,000 despite 5 months' notice I strongly advise against booking this hotel due to their absolute lack of empathy and rigid management. I booked this hotel 6 months in advance. Due to an unforeseen force majeure event within my family, I had to request a date change (not a cancellation) for my stay. I reached out to the hotel 5 months before the actual check-in date—a very reasonable timeframe. Despite the fact that: I provided 5 months' notice. The hotel still had plenty of availability for my new dates. I was willing to pay a price difference. Unbelievably, the hotel demanded an outrageous "change fee" of NTD 98,000 just to move the dates. Because I could not agree to such an exploitative penalty, their refusal to show any reasonable flexibility resulted in a total loss of NTD 130,000. While the hardware of the hotel might be fine, the management's attitude is cold and predatory. A lot can happen when planning a trip half a year in advance. If you want a hotel that values its guests and understands human circumstances, look elsewhere. Do not risk your hard-earned money here.

I stayed here for two tonights and for the most part I really enjoyed my stay. The location is good and a short walk from the seawall. The room I stayed in was good and I enjoyed the views from my floor. The gym downstairs is good but one of the weights room was a little packed. The only issue I had was with parking. My partner wasn't able to pay for parking the first night and the lady behind the desk explained he had to wait until the next day to pay. So he waited and after he paid, he got downstairs and found a parking ticket on the dash. The lady behind the front desk said the hotel would take care of it but wouldn't it be better to have a system where customers pay for parking upon arrival similar to other places? I appreciate that the parking ticket will be taken care of but it could all be avoided. The bed and pillows were stiff which was unfortunate.

It's a very comfortable property. Definitely seems like what you would expect from a Sheraton, but I would say it's probably a notch above the average Sheraton property I've experienced. The room was clean and comfortable, some modernization had happened which was great, but if you look close enough there's still some hints of old-school hotel like outdated wallpaper. Pretty minor all things considered. The bed was comfortable, although the pillows tended to give way a little too much. The shower/bathroom was fine, no complaints. I really liked that they had a Starbucks directly accessible from the lobby, and it was an actual company location and not a hotel-run "we serve Starbucks" type place. (Of course I would recommend going 2 blocks to Tim Hortons while in Canada because ... Tim's.) The location was fantastic, right near Davie Street which was where we spent a lot of our time. Complimentary umbrellas for use which was nice. I'm glad we booked early because the normal rates here are WAY too high. for what you get. Pro tip: never eat at the in-house restaurants/lounges because they charge a "convenience" premium, and there is PLENTY of places within walking or a short Uber ride away that'll probably be better than what they offer. Anyway, if you plan your trip out far enough then the value for everything is probably great -- and no serious complaints about staying here.

This was a fairly good and comfortable hotel in the heart of Vancouver. It's clean and well kept, and the king one bedroom suite was comfortable. The bathroom was a bit primitive, and it was very hard to control the temperature of the water in the shower. The bathroom was also quite small. The towels were extremely thin and flimsy. The small living room had a couch, but the television did not seem to have any steaming connectivity options such as Netflix. Complimentary bottled water is provided daily, and housekeeping was very efficient. Overall the staff were friendly and helpful. The club lounge was open daily and offered a decent breakfast daily with hot options that rotated daily. Soft drinks and snacks are available throughout the day, and appetizers are available in the evening with both hot and cold choices. There is no complimentary happy hour nor complimentary alcohol of any sort as one finds in other international club lounges. The hotel is well located with easy walks to a variety of dining and shopping choices. Overall an adequate hotel with nothing terribly good or bad about it.

What an amazing location just a short 15 min walk from the Yaletown Riundhouse station. With plenty of places to eat, get your daily cup of local coffee, shop and enjoy Yaletown as well as a few stops from the city center and waterfront. If you prefer Starbucks you're in luck it is located in the south towers. With access to a gym and indoor pool/Jacuzzi you really have everything at your finger tips. If walking isn't for you the bike rentals are on the street across the way. Arriving for the final eras tour concert it was awesome they had multiple photo shoot opportunities inside and outside. They were thoughtful in leaving body/face rhinestones for us to wear during the concert. The restaurant was on the expensive side but I loved the themed drinks even had fun mocktails. We had a wonderful time and I look forward to come back and enjoy more of the city soon.

Me and my friends wanted to stay here for a concert, we were all 18 or younger. We called the hotel directly to confirm if we could stay and book without someone that was 19, they said we could. We get there and they say we need someone 19 or over to be there to check us in. We told them that they said it'd be fine on the phone. Took nearly three hours to get them to realize they were wrong and to let us stay. Didn't even apologize and were rude throughout. The room was fine, nothing crazy but clean and beds were comfortable with good housekeeping.

Good location and amenities. Terrible hospitality! Wouldn't give me a late checkout even though I'm Marriott Gold Elite and couldn't give me a direct answer of why. Management is pretty good at putting out fires that their staff made the previous night. It's like this hotel is being run by 18 year olds who lack common sense and any type of confidence to make basic decisions. They seem to book a lot of conferences so they don't really care about that average traveler. Quantity over quality. Will not stay again!

Just stayed here over the thanksgiving weekend. Arrived on Wednesday and check in was a breeze. This is our second time staying here this year and so far like it. We booked the family suite so it comes with one king bed and two queens perfect for the boys. They have lounge access here so its perfect for them to grab some snacks and drinks to bring along for the day. Knocking down one star for the pool. Hot tub was fine but the pool water was murky. The boys only stay in there for a bit and they said they felt very itchy. Other than that our overall stay here is awesome. Close to lots of resturants that are within walking distance

Stayed here for eight nights at the end of October. The location is perfect. Took the SkyTrain from YVR and walked about 4 blocks to the hotel. Room was in the South Tower, which has a Starbucks in the lobby. Perfect way to start the day, though there is a coffee maker in the room if you prefer. There were several conferences on property during my visit, however never had to wait long for an elevator. Room was steps from the elevator, never heard any noise from it. The only recommendation to the hotel is look at increasing water pressure in the shower, it was very weak.

Oh wow, lovely hotel but the lobby cafe has $18 coffees...in fact I couldn't see anything less than $18 to drink! This is just a bit shocking. Used to like to take a client for a short meeting there...and for a nice cappuccino. No company will be accepting an expense receipt of $40 for 2 coffees! Ridiculous! This is just gouging. I noticed the place was empty...you think management would get the hint?

We got BUG BITES in the room. Among all the Sheraton hotels I stayed in all over the world. This is the worst , worst customer service to guest with problem like this. We got a Jr Suite and another corner room when we check in with my family. The front desk Ernie told me he is giving me the best room in the room type, so I was expecting something that will surprise me. When I got in , its nothing like any other Sheraton room I stayed in, its tiny, old, loud heater right next to bed, drain problem and the bed sheet was just hanging to the side. But we are not here for too long anyways, We decided not to change room. It was definitely a bad decision. After stayed the night, I was waken up by the unbearable itchy on my body, when I checked, there are bug bite spots and red rash on my arm, hip, leg and other places. I spoke with front desk about my situation , they doesn't even apologize or trying to find a solution for me. They keep telling me this is not bug bites. Finding excuses and trying to avoid taking responsibilities, only thing they do is to blame it on the chemical the third party cleaning company used for bedsheets. I told them I'm checking out this hotel today with this situation, and they decided that they need to charge me a penalty for checking out early. Really? I'll bring it up to corporate and local health department if they don't do something about it, I'm leaving this place for sure no matter what penalty they charge, I will not risk myself to have more Bug Bites! Front desk never said sorry about my experience, Nor trying to do something about it. The only person who is nice enough to say something is housekeeping , a lady called offer to rewash my sheets in house. At prime location like this in the center of Vancouver, I expected the hotel to have top notch services and clean rooms. My first time visiting Vancouver, you guys did give an unforgettable first impression to tourist like me. I'm booking Paradox for the next day. They look a lot cleaner at similar rates. Avoid staying at this location.

Short, pleasant stay. Was in town and needed a hotel centrally located and chose this Sheraton. Check-in was smooth and clerk was friendly. Our room was in the south tower and a corner room. We had great views of the city. Room even had a balcony (but not recommended for anyone scared of heights). Room was clean and quiet. I appreciated that all the bathroom amenities were refillable dispensers. Bottled water, refrigerator and coffee maker in the room. (There's also a Starbucks in the lobby.) Would stay again.

I can't decide if I should given Sheraton a 5 stars or not. Here are some pros and cons: First the Pros: - This is hands-down the best gym I have ever been to at a hotel. There were two different rooms just for weight training which was quite insane that they even had weight training material at all. Oh and free bottled water that was very high quality! - Our hotel had one of the best views in Vancouver. Our views were of the sweeping coastlines from the northern mountains all the way to the southern UBC side. It was beautiful especially on a clear day. Cons-ish: - Sheraton is separated into a North and South Tower and if you live in the South Tower (which I did) they don't actually have parking just for you. You park in the North Tower parking area so every time you go back to the hotel you have to walk through the North Tower concourse or outside. It's a bit of a hassle but no too bad at the end of the day. - Sometimes the lounge food is amazing like the fresh-baked cookies and the Asian food like the Thai curry. Other times, fruit is the only edible thing such as when they had South American night where the empanadas were incredibly dry. Honestly I really appreciate they have a lounge and fruits and really good juice, but I think the actual hot foods can definitely improve. All the waiters were incredibly nice and attentive though and immediately cleared out all the plates. If I could give a 4.5 star that's what Sheraton would get. Almost at 5 but not quite.

Definitely one of my favorite hotels in downtown Vancouver. All of the rooms have such great views of the city, all of the walls are floor to ceiling windows, which is so impressive! The club lounge is also nice and has an open air terrace which is pleasant on warmer days. Good Bonvoy recognition, very centrally located to everything. Been staying here for 7+ years now and I will continue coming back!

We stayed here for vacation. It is close to everything (within a 15 minute drive to Granville Island, the Suspension Bridge, and the Botanical Gardens). The employees are nice, the hotel is clean, and they have a Starbucks located in one of the lobbies. We spoke to a doorman/ bellman while getting coffee who was very friendly and gave us suggestions for restaurants. I would stay here again.

I was very pleased with the hotel. All of the staff are friendly, outgoing, and helpful (bellman, valet, front desk, maintenance, and housekeepers). The bellman are personable and provide great recommendations. The hotel is well maintained and centrally located to a number of restaurants, neighborhoods, and attractions.

The best thing about the Sheraton Vancouver Wall is the location. For our last trip to Vancouver, we stayed in the South Tower where it was built probably in the early 80's. They squeeze in a Starbucks on the ground floor which buys convenience but cuts out a big part of the reception area. It certainly feels cramped checking in or waiting for the coming elevator. Our room on the 22nd floor is decent and we got a good view of the skyline. The ceiling is low and hallway is narrow. Sheraton should boost up their upkeep to earn another star. Otherwise, this is close to restaurants, grocery stores, shopping, Stanley Park, and the wharf.

A lovely Sheraton situated in downtown Vancouver close to shopping, dinning and other leisure activities - BUT.... Be prepared for an exterior that is throw back to the 1980's - evoking a feeling of padded shoulders, slicked back hair and cell phones as big as bricks. Seriously though - a property that has been upgraded over the years, but beginning to feel a bit dated. Lobby is split between the two towers, so you can check in on either side. Solid onsite dining, with a good little bar. Layout to get to the gym is funky, as you actually have to walk outside to access the gym. If you are tall - well prepare to duck - low ceilings throughout. Two story members lounge in the West Tower - moderately priced drinks and the happy hour and breakfast offerings are legit - we stayed two nights - only ate out once - basically had dinner at the happy hour - score. Hotel is dog friendly - so bring your four-legged pet. Parking lot is a bit of a tight mess - but hey - it wasn't built for today's crop of huge SUV's. Enjoy.

Very expensive, small rooms and bathroom. The hotel is clean but the gym/pool is in another building and so is the bar/restaurant....there is a small Starbucks near the concierge but the coffee is average. One positive is the location, you can walk to the most interesting spots in the city and bars/restaurants. Overall ok but, for the price, I would go somewhere else, not worth it.

This is a great place to stay. I had a corner room in the North Tower. It was spacious and appointed very well. All rooms have a mini-fridge. There is no microwave, so plan accordingly. The restaurant food here is good as well as reasonable. The service and hospitality is awesome. This is my favorite hotel for visits to Vancouver.

We stayed at this hotel for 3 nights. We booked a 2 bedroom 2 bath suite but when we arrived we were told they were out of the suite so the lady who checked us in said we will be upgraded to 2 rooms but on different floors. My room was on the 35 th floor and my daughter's room on the 36th. Funny thing was elevator does not go to the 36fl. We had to wait for the bellman to carry their luggage up the winding narrow stairs. Rooms are old and the water pressure in shower not strong enough. No handheld shower either. Imagine trying to rinse certain parts well. Only mirror in both rooms were the bathroom vanity. No way to check if clothes are put on correctly. lol! No draws to put anything in. Thank goodness the closet had plenty of hangers. Room on 36th floor was labeled as presidential suite. Only thing special was the balcony with outdoor seating, but seems not really taken care of since there were bird dropping on sofa and floor. Room rates not cheap and will not recommend staying here. Only thing good was the manager that my husband spoke to after the first night said he will switch us back to the 2 bd suite. By then my daughters thought it was too much trouble to pack up again, which was why we decided to stay put.

Great location, floor to ceiling whole wall window, pool, hot tub, gym, daily cleaning, great check in front desk. I booked the room with shower/tub combination where most rooms are shower only. The front desk Miss Sude, helped us to find the room with a bath tub. She really saved me from my wife's anger. Thank You, Sude!

I thought to be fair to the manager of the Sheraton Vancouver Wall Street. The manager did get in touch with h with my brother later in the afternoon and apologized for the mishap, and gave my brother a very generous package to show his sincerity.

Just got back from a 3 night stay at the Sheraton Wall Vancouver. Our room was on the 18th floor in the South Tower. We reserved a family room which was great for our family if 4. The room was oddly shaped with a long hallway but we really liked the two rooms. One of the windows faced the hospital across the street but we heard sirens just a handful of times so it didn't bother us. For those of you who can't find plugs and USB ports, it is built into the nightstand on the side facing the bed. The room had everything we needed. Pool is in the south tower. We took the elevator down and walked outside to the gym door, need a card to get in. Didn't bother the kids at all! Location is nice...walkable to both Gastown area and the ferry to Granville Island. I would go back to this hotel on our trip back to Vancouver!

After last week's global IT outage and our flight's all being canceled, ruining our plans to travel to Vancouver, the Sheraton Wall Centre is the only establishment that refused to refund our money. So now I'm out almost $600 due to a global IT outage and corporate greed. We will never stay at another Sheraton in my life out of sheer principle.

Very clean , excellent staff very friendly and helpful. Has the potential to be a 5 Star property. Late night room service is terrible, extremely limited menu and had to make two trips for some terrible food. Beds are awesome soooo comfortable and if not for the noise from next door and hallway I would have been able to sleep at a normal time. Overall a nice place but should charge $50 a night less.

I booked a junior suite for my mom and her partner which cost me an arm and a leg but I didn't mind the price thinking that they'd have more room but it's a tiny room! And there's no dressers for them to put their clothes in!?!? Living out of a suitcase when you stay at a Sheraton is a bit odd and there were several head hairs and pubes in the bathroom so that was adding insult to injury and my mom was just horrified! I'm just really disappointed because I chose the Sheraton to treat them but in this case, any cheaper hotel would've sufficed.

I bought the Sheraton Wall Center package, which included an airline ticket, from Costco. I recommend that you do not book a family suite unless you have small children because it is a tight hallway with two rooms and a bathroom, and the rooms are small. Families should reserve two connected rooms. For various reasons, I recommend not renting a car. The first reason is that hotel parking is $58.00 per night. The second reason parking is difficult to find. Is it much cheaper to take Lyft or Ulber? Lyft is slightly less expensive and more convenient in terms of time. Aside than that, you only needed it for a few destinations like the airport to hotel and return, Stanley Park, and Olympic Village. Outside the Hyatt hotel, there is a free shuttle that will take you to the Capilano Suspension Bridge Park, which is 4 blocks from the hotel, or Canada Place, which is a little further away. Restaurants is on Robertson Street and shopping is on Alberni Street, which is a short walk from the hotel, so wear comfortable shoes. There is an Fat Mao noodles restaurant across the driveway from the hotel, and there are several restaurants on Hornby Street, which is across from the hotel. Do not go to Chinatown because it does not exist and is overrun by homeless people who are high on drugs, making it unsafe to stroll about. I recommend that you take a Lyft to Olympic Village and Stanley Park. Other than that, you can roam around the city and do your own exploring.

booked an additional night prior to our Rocky Mountaineer tour package. Because of lost luggage's, we had to cancel 24 hours before our stay. Sheraton charged me for the room because we didn't cancel 3 days in advance. i contacted hotel management and they basically said "too bad". DON'T STAY HERE.

Did anyone else get motion sickness at this hotel? I have never experienced anything like it. On thé 23rd floor. View was pretty good but made me so sick. Front desk staff was meh and did not honor early check in for gold members and did not upgrade either. Room was small and very dusty. Sprinkler head was drippy and heater made noise like one at grandmas house. No balcony. Guest service staff was mediocre. Slow to respond to request for extra blankets because we couldn't stand heater noise. Not sound proof. We heard doors slamming in our floors. Bell people and parking people were excellent and super friendly. Best part of the stay. Would most likely not return.

We decided to do a 1 night staycation on a Thursday as being home bound was starting to get me stir crazy . We got a good deal off Travelzoo and chose the 1 night stay with parking and breakfast. We were assigned a room on the 18th floor. It was a decent sized room as I wasn't too fussed as it was clean and big enough for 2 for 1 night. You can see the hotel took precaution with COVID: Lobby cleared with seats separated more then 2 meters apart, plexiglass at check in and staff with masks, and sanitizer everywhere, including in the elevator (first I've seen). The pool was closed but the fitness centre is open but must make reservations. The only thing is I am not used to hearing multiple sirens. I slept ok considering, the bed is comfortable. The breakfast included was to dine at the restaurant in the hotel, Cafe One. It was really good as we were advised $30 each and I like to chose my food, a la carte. Location, central and able to walk to where you need to go. Get your comfy shoes on! All in all, a great hotel. If you are a deep sleeper the sirens won't bother you.

I enjoyed this Sheraton because the quality of my experience there. The staff were friendly and helpful. I was upgraded to a larger room because I have Bonvoy Titanium status. My room had an amazing view of the downtown area. The breakfast buffet was wonderful. One staff member even made an ice coffee for me! Happy hour drinks were on point and the staff were very accommodating. The front desk was informative. Even the security guy was nice to talk to as I waited for my driver at 4am. Sheraton is conveniently located and is easier to get an Uber at the drop-off area rather than on the street. My only suggestion is that this hotel needs vending machines so I can buy snacks without having to brave the rain or the streets late at night. I could stay here again when I visit Vancouver again. Thumbs up.

Mega hotel with multiple towers of rooms. Mediocre service. Two separate lobbies with concierge at one. Need a map? Nope- check in the other building. Center of downtown was nice. Just ok! Viking cruise line chose it for our group. I wouldn't have.

Hotel has two towers in two separate buildings. No way to tell which Tower you're in before arrival. If you're in the wrong tower at check in , you have to walk outside to the other building. Not convenient . If you're parking - it's offsite and difficult to find / navigate. Booked the family suite and it's literally two bedrooms and a very small bathroom. No common sitting area. Hotel is dated. There's nothing about the set up that Sheraton / Marriott can change - just a heads up I probably would not stay at this hotel again

they charged for 4 people and they gave us small room with a 2 double bad Which should be good enough for 2 people, how 4 adults can sleep comfortably like that. menager said they don't have queen bad in hotel. What kind of luxury hotel doesn't have queen rooms. If it is the case don't except my reservation for one room 4 people. Tell me I should get suite or two rooms. We had very uncomfortable 3 days in Vancouver because of this very expensive hotel. Shame on you Sheraton!! Don't stay there unless you are 2 people or spend more money and get two rooms or suites

Good rooms. Had a balcony and opening window which is always good. Asked at checkin if we wanted eco service - ie no room servicing until after we left ( 2 days). I was happy with the. We can cope with the same towels two days running - ain't no one changing them that quick at home. However question the hotels green commitment when the only cups in the room are disposable. Mmmmm me thinks the the eco service stands for economy- save a few $$$ on wages. However I do commend the hotel on providing three waste bins - recycling, compostable and general waste. Good green initiative but the use of waxed paper and plastic cups not so much. Comfortable beds. Rooms bland but in good condition. Great central l

Overall a lack luster experience at this hotel. For the price, I would have expected better service. This hotel is probably the worst I have even been to. Upon arrive, I asked one of the bell person to help with some luggage but they went back into the building and didn't come back. I had to wait outside in the pouring rain for 10 minutes for the other bell person to assist us. Another issue is the lack robes and slippers. When asking the front desk for some robes and slippers., they said that they have ran out. So going to the pool was a horrible experience if you're staying in the South tower. You have to go down a cold hallway and also walk outside. In the fall and winter, this travel is super cold. In additon, when I wanted to go back to the hotel after the pool, they make us buzz back into the building. What's worst is that nobody was there to buzz us back in and we waited outside in freezing temperatures and wet body/hair. We had to walk in the rain to get to the front entrance. Nobody assisted and nobody care in this hotel. Overall, very bad experience and will not comes back here again.

Great central location, but probably the worst service of any Marriott property in Western Canada.

We had a great stay at this hotel. The bellmen were exceptional. The housekeeper was very nice and kind. The view was incredible! The only thing was the pool and hot tub were a very long walk in another building and not handicap accessible that we could determine. We have never had to be concerned about this before so not downgrading the rating but this should be clear to people before they check in.

Upon check-in, it became very clear that the Sheraton Vancouver Wall Centre hotel is geared towards businessmen, not families or couples or even businesswomen/female travellers. The hotel room had no microwave, the mattress was very firm, and ALL of the toiletries were scented like strong male cologne (bar soap, liquid hand soap, hand lotion, shampoo, conditioner, and body wash). The scent was so off-putting for myself (as a woman) and even for my male partner... I phoned the front desk to ask if they provide unscented products because the strongly-scented toiletries were aggravating my allergies but was told there were no alternatives. Apparently there are a few floors that offer more amenities geared towards women but staff said even those rooms use the same (cologne-scented) toiletries. We didn't bother to try the breakfast buffet because it was highly priced ($36/person!) Meanwhile, the hotel's à la carte menu isn't much better... for example, a lox and cream cheese bagel for $20! We decided to eat out at the restaurants nearby, which offer better and more reasonably-priced options. It would be nice if the bath robes were soft terry cloth - instead they are a thin fabric. I really appreciate when hotels offer slippers but alas this was not provided at the Sheraton Wall Centre. There also was no extra blanket in case another layer was desired. As for what I liked, the water pressure was pretty good in the shower, and the hotel offered feather-free pillows upon request. The floor-to-ceiling windows provided lots of natural light. All in all, I would not stay here again.

Our hotel for two nights was the Sheraton Wall Centre in downtown Vancouver. It was an easy walk from the AirTrain that I took from the airport. It's about $8 for a one-way trip from the airport. I got out at the City Center and it was about 8 blocks to my destination or a 10 minute walk. The valet associate was telling us that I could have gotten out at the Yaletown stop and walked 7 blocks even though Google Maps told me to get out at City Center. I arrived and was able to check in. They have two towers and my reservation was for the South Tower but I was in the lobby at the North Tower so I checked in there. When I made my reservation, I asked for a few requests (higher level room, feather pillows, away from elevator). I was able to get 2 out of 3 but despite being closer to the elevators, we didn't hear too much noise from them. We were on the 24th floor and could still hear sirens in the middle of the night (there is a hospital across the street). The room was clean, comfortable, and spacious. The bathroom only had a shower, which was fine but I would have loved to see a tub. They utilize a card system which shuts off the lights when the card is not in the slot. I asked for two cards, as it was me and a friend. The double beds were comfortable and the air blew cold. We found the gym and worked out both mornings before heading out. The gym had basic amenities so there was a pool, Jacuzzi, cardio equipment, and separate weight room. I was really excited to see that they had muscle roller sticks as I was sore from a run. We enjoyed the room. No free breakfast on this reservation but we got a discounted rate for the Seawheeze weekend. Apparently there's a Club Lounge that we weren't aware of that had breakfast and happy hour drinks and a rooftop. Strange that we weren't told about it, but oh well. I was happy for the cleanliness of the room, the location of the hotel, and the pleasant stay. On the day we checked out, we asked for them to hold our luggage for a bit, while we went to check out the Farmer's Market. Afterwards, they hailed a cab for us to take us to the cruise terminal at Canada Place. As a BonVoy Marriott guest, I received 2 bottles of water complimentary in the room which was nice. Great place to stay, if you're looking in Downtown Vancouver.

With only one day in Vancouver, which is obviously not enough, we took it upon ourselves to reserve a night at as nice of a hotel as possible. Enter the good name of Sheraton, whose mighty skyscraper overlooking the city enjoys a convenient, easily accessible location downtown. We had a friend drop us off at the front, so matters of transportation were no issue. Upon check-in, we were met with some phenomenal customer service. The front desk receptionist, Jesse, confirmed our one-night stay and, without any prompting, took it upon himself to find us a corner room on the 24th floor. Was it Canadian hospitality, prestigious Sheraton service, or both? Whatever it was, the time he took to accentuate the pleasantries of our stay was deeply appreciated. We collected our keys and turned the corner to the elevator. As we opened the door to our room, we were immediately dazzled by the view that unfolded before us. Now, being a first-time visitor, I don't know much about Vancouver, so I couldn't tell you what specifically we were looking at. Hopefully the photos do the view the exemplary justice it deserves. Fatigued, hungry, and too lazy to venture to the many available eateries outside, we ordered seafood linguine, fish and chips, and (for me), a glass of merlot for room service. We have only ordered room service a handful of times, and normally we are told to anticipate a 45-minute wait or longer. This dinner was carried in less than the 30 minutes we were advised on the phone, and the meal exceeded expectations! It was a good day to dine in. This hotel is conveniently situated. There is a convenience store around the corner for any quick needs like water bottles and toiletries, a Starbucks downstairs for obvious Starbucks reasons, and - if you're interested in taking the Canada Line from place to place - a station ten minutes away on foot. We'll be keeping all of this in mind for a future visit. One potential inconvenience: there is a hospital across the street, so expect to hear sirens from time to time. In fact, being downtown, anticipate sirens of all sorts. They did not bother us, however. We knocked out early and, sufficiently above most of the light pollution, left the drapes open to take in the nighttime view. One refreshing sleep later, and we were back at our travels. Check-out was easy; there was a queue of taxis awaiting patronage outside. Just flag one and they'll come around to get you. I wish we could have stayed longer, and when we return to Vancouver, I'd like to make the Sheraton our go-to hotel again. The staff were truly kind, dinner hit the spot, the Wi-Fi was free, hell, even the shampoo, conditioner, and lotion were particularly ambrosial. For all who consider this place for their Vancouver stay, I recommend the Wall Centre Sheraton five stars over. 'Til next time, and hopefully sooner rather than later!

Came for a 30th anniversary they gave us a room with two full-size beds that both of us cannot fit in try to change it they wouldn't change it blamed it on the cruise line anyway this place sucks

Another one of these professional annual conferences, this one more in the vein of academia, which usually means meh hotels. The Sheraton Vancouver Wall Centre is actually a snap above - stayed on the 22nd floor, and nothing to complain about - which is unusual, considering I brought wifey, who always finds something to "ameliorate." But lo and behold, not a peep - room is large enough, amenities are "environmental" and on the wall (wifey always brings her own soaps and potions anyway), bedding is nice, they brought us two robes and slippers, and food is actually good! It's a behemoth hotel, but somehow they make it work. Elevators run "on time" so no risk of missing a talk. Staff is cheerful and competent. Yeah, I'd stay again if there were another event in the future.

We found a great deal for a Club Level King sized room with a view at the Sheraton Vancouver Wall Centre and we had an unbelievable anniversary weekend. After a minor booking hiccup (Sheraton didn't get all the details of our booking) we headed up to our room after a long afternoon drive up from Washington. I just want to say that the team at the front desk quickly honored the proper accommodations once we showed them our email and apologized for the mistake. The view from the 24th floor is absolutely stunning at sunset. The bed was amazingly comfortable. The bathroom was really comfy. The club level was a great plus-up for the morning hangover breakfast and slightly drunk midnight snack. It's located downtown, a few blocks from Davie village and not far from Gastown or Yaletown so after doing some shopping it was perfect to drop the bags off before going out for the night. We had an amazing weekend, so thank you for the relaxing home away from home!

Stayed in room 2358. It is across the hall from a single elevator, but far enough away from the main elevator bank, so I am not sure what the noise was but it sounded like the sky train was intermittently in my room. I had a colleague say the same thing but I don't know which room he was in, but we were both in the North tower. The rooms are clean, pillows and bed were comfy. Bar staff was nice, though drinks were pricey. There are no vending machines or otherwise for snacks or drinks in this hotel - sad. So, there is an IGA and a 7-Eleven down the street that staff should probably suggest rather than just saying that they don't have vending machines or suggesting the hotel bar.

Clean, comfortable rooms. The lounge is one of the key reasons that I like staying here. They offer a nice breakfast and appetizers in the evening. The lounge does get very crowded on weekend mornings. Just go earlier to avoid the crowd. The staff here is nice and attentive. Main issue here is that the building is dated and the rooms are a tad old through seems like most items were recently refreshed. Just have loud noises from the ice machine so don't get the -15 rooms that are next to it. Also, the heating system is uneven. Sometimes very CD sometimes very hot. Just signs of an old building. Also, the noise from the hallway travels easily into the room. Not an issue unless guests are hanging in the hallways.

This hotel was the best... We were so happy with our stay here! The hotel is located right in the middle of Vancouver and it's walking distance from everything. My boyfriend travels regularly for work and has a high member status with Marriott/Starwood hotels, so we were given a free room upgrade to a suite that had a master room in addition to a larger room with two more beds, all with a fantastic view of the city from either room. Best of all, we had access to the exclusive Club Lounge on the 25th floor where we ate breakfast and came by multiple times to grab snacks and drinks. The employees treated us very well and we felt over-appreciated for choosing this hotel for our weekend home. I highly recommend staying here if you plan on visiting Vancouver!

Dayum, this hotel is nice af. I stayed in the North Tower, which is newly renovated and home to the hotel bar (#priorities). There is also the South Tower, which has a swanky lounge with expansive views of Downtown Vancouver. The North Tower is where the party is at tho. There is a lobby bar with live music each night, which I enjoyed one of the evenings we stayed there. The room was large, clean, and cold - all important things for a weekend getaway. For being such a large hotel that hosts many conferences- it wasn't loud at night which was great! The north and south tower are connected with a breezeway, which was convenient as some members of the group were staying there (aka how I know about the swanky lounge). There is also a Starbucks connected to the south tower. Service at the hotel was friendly, and pretty speedy. This is not the most economical choice in downtown Vancouver, but for an SPG property you do get your money's worth. Quality stay with clutch location. I would gladly stay here again!

I have been to this property a few times now, and each time there are reasons to scream.. FIVE STARS, and there are reasons to scream... LESS THAN FIVE STARS... eitherway, when the math works out, I landed with a solid 4 stars. In the centre of town, the location makes this hotel a must, just near enough to Robson and the main shopping areas, as well as just a few blocks away from the noise of the town. The hotel is shiny, and during our first time there, we found out there are two towers, a fitness centre between the two, a nice bar/cafe, and rooms which fit the need. Finding the hotel is somewhat strange, I recommend when you get there, drive into the hotel property, as if you were going to valet, and let the folks there know you are looking to check-in. They will kindly let you leave your car outside, take your keys, an give you the moment to get all booked/register. Once you get that all taken care of, finding parking is the next challenge... you'll drive around the block until you find a driveway for the parkade. Know that you will likely drive past it on accident, we did, but once you are in, there is parking all around. In the hotel, there is a Starbucks for your morning needs, as well as lobby that is staffed at all hours. Rooms are varied, view rooms are nice, they have floor to ceiling windows. The staff there are nice, customer service is always something they do well, even when things are not right, they work to take care of it, quickly and promptly. Even when we had to wait in line for service checking in, they provided an accommodation for the wait, which was unnecessary (we didn't want that long), but it was their way to saying, sorry, and let's make this right. The cafe/bar.. known is Bar One, was pretty good. Drinks were done well, and food was tasty. The staff at the bar were generous with their time, checking up on use regularly, and we were pleased. I don't think there is a person at this property that doesn't want to see the customer feel welcomed, and we definitely felt welcomed. Would we come again? Yes.

Anyone know the name of the great sushi joint on the street behind Wall Center. Artistic sushi and great sake.