Chris F.
Google
This was a tough call for me. I know this is a very popular place and I wanted to like it…. however, I had a bothersome service issue that I’m having a hard time looking past.
The upside is that the ice cream was good and the service for everybody, but me, was fast.
The downside is that the ice cream is way overpriced, but more importantly, I had a service issue that I was unhappy with.
After my order had been taken, I had observed several people that were in line behind me were being served. I also noticed that they had been given a fob that lit up when their order was supposed to be ready. After watching several people get served ahead of me, I finally asked, “ was I supposed to receive one of those?” I was told not necessarily.
I watched what I realized was my order being given to somebody behind me in line…. His wife realized what was going on and made it clear that when she was handed her stuff with a duplicate item, which would’ve been mine in replacement of the item initially given to her husband, the staff told her that they couldn’t take back any mistakes and gave her husband the second ice cream that was supposed to be mine. Now I was left watching somebody who had two ice creams and I had none.
Through a few more comedy of errors I finally got my ice cream … somewhere between 10 to 20 people behind me were served first and I was a bit frustrated to say the least. No apologies from the staff for the miscommunication on their part, just par for the course…..I guess.
Slightly better, communication, and better handling of the overall situation and I probably would’ve given them four stars, but they really drop the ball at every opportunity that a correction could’ve been made.
I’m not eager to go back