Shibuya Excel Hotel Tokyu

very nice place and very good location, very convenient to buy what you want. And what you can eat. But it was a very expensive price to living here pre night charge is around hk$2300 for 2 persons. Last night, we upgraded the corner room and charged us 4000 yan, so that was pretty high prices. The room is big enough for us, and the bed sizes were big too, very conformable. But it was very, very, very hard to find this hotel, they don't have the front door, it's in the mall inside, the front desk was in the 5th floor, this is must be careful.

It’s a super convenient location if you want to be in Shibuya. Extremely popular hotel with lots of guests so the service for me was only passable … probably due to the number of guests they have. That said the location is unbeatable and the room size is a huge plus.

Rooms are pretty good (bathroom was a bit dated). Note that room size/bathroom is small but seemed in line with what I’ve experienced in Tokyo. The main selling point of this hotel is the phenomenal location. It is right at the Shibuya Scramble and directly across from station. Not sure how I scored a room in the top floor with a nice view but that was my favorite part! Overall hotel doesn’t come off as “luxury” as they sell it as but still pretty good.

The breakfast buffet was good but I think it can be improved further if they offer pancakes/waffles instead of donuts. For guests staying for more than one night, they can offer not to change the slippers everyday (maybe change of slippers upon request?). Housekeeping tidying up can still be improved a bit (tidying up of items left on the table/counter; hair blower).

This hotel has a fantastic location right on the Shibuya scramble crossing but just far enough back that you have some respite from the madness. It does all the basics well. Check-in was prompt, easy and professional. My room was a single and it was certainly small but had a great view from the 16th floor over the Shibuya skyline and the lifts of course have great views of the crossing. Getting to ground level was a little difficult with either a small lift or a number of escalators, and Uber pick-up seems to be impossible from the main drop-off area for some reason. But staff were very helpful at arranging taxi pick-ups and helping with the destination. Would definitely stay again.

At first look this hotel might be underwhelming but the rooms are comfortable enough. location is great. We had a great view of Shibuya Crossing from our room. I didn’t use any of the hotels facilities so no feedback there. Basic rooms. Clean hotel. Great location.

This location can literally not be beaten for this area. So walkable and easy to get back to for dropping off shopping or taking a break. This was our most expensive hotel in Japan. The amenities in the room, the linens and the view (a rooftop and billboard and building) were the worst we had of all stays. Our room wasn’t ready at check in, and when we asked for an extended checkout we were given 30 minutes. There was a washer and dryer on the floor and a microwave which were nice touches. Room size was generous and we did have three beds and a sitting area. Seriously it is all about the location. And they did give us water bottles everyday for the mini fridge which was a nice touch.

Overall, the Shibuya Excel hotel experience was great. For a business trip it was very functional and provided a little more space than other Japanese hotels I've stayed in. The staff was incredibly friendly and helpful. Also, it seemed that most of the staff spoke English fairly well, so communication was easy. In terms of location, it is very convenient for accessing Shibuya which has plenty of train connections to get anywhere in the city. The room I stayed in was a single, queen size bed, so it would be fine for someone traveling alone or a couple but would not be very functional for a family. I would definitely stay here again.