Shibuya Excel Hotel Tokyu

The hotel’s central location, right by the Shibuya Crossing, is great! Transportation around Tokyo is incredibly easy, with Shibuya Station just steps away, giving access to multiple train and subway lines. The hotel was clean, and while the rooms were on the smaller side (as is common in Tokyo) and slightly dated, they had all the essential amenities for a comfortable stay. Breakfast was served on the top floor, where we enjoyed views of the city skyline. The breakfast selection was varied catering to both Western and Japanese tastes. You couldn’t ask for a more central or convenient location in Tokyo – perfect for exploring the city!

Unbeatable location! We took the Airport Limousine coach bus and it goes directly to the hotel for $9. Wonderful staff and service. Rooms were a bit outdated but had absolutely everything we needed and then some. Highly recommend!

Very lovey location, comfortable rooms, delicious breakfast. Overall it has made my time in Tokyo very smooth and enjoyable. Everyone is also very kind and I feel welcome even as a foreigner.

city view of the room was worth it for sure. We could see the Shibuya crossing which was always entertaining. The lift is definitely worth a ride. It is on the outside of the building and can see the crossing clearly, or take the other glass lift at night for a beautiful city lights view. Room was clean. Air con took a little while to cool the room down, but we were in the middle of summer.

I absolutely love this place! We really enjoyed our stay here. The location is absolutely beautiful. It's a few walks away from the famous shibuya crossing. It's so convenient to public transport, restaurants literally minutes of walk from good restaurants. Shops in the vicinity. It's absolutely freaking amazing! Highly recommended

Wonderful location, you can not beat it. I adored the breakfast, I highly suggest paying the extra fee to add it to your room. They serve western and traditional Japanese breakfast. I looked forward to it every day! Staff is very attentive! I would stay again!

Great location and clean. A little older but we'll maintained. Good AC. Floors have a coin laundry machine which is handy. You can do a airport bus pick up or airport limousine from this hotel which is also super handy in avoiding pulling luggage around the train station.

Location of the hotel was the key selling point, very central and convenient with many shops & restaurants nearby. Price point is above average and definitely not the most optimum priced.The front desk service could have been better particularly a young Japanese lady (11th May 5pm) who obviously wasn't experience when I sought her advice on what are the options to get to Narita airport to catch a morning flight the following day. You would have expected that this would have been a fairly standard questions by customers of the hotel. After checking the internet for a long while, she gave the most inconvenient route. I found a much better way on my own eventually

It might not be the cheapest hotel in the area but definitely best location and room was clean and spacious and very close to subway stations and also have air limo bus to and from both airports. There are so many shops and restaurants in the area, check in and out was easy and staff here is nice.

100% would stay here again and will!! This hotel is in the heart of Shibuya. Right next to the Shibuya crossing at Mark City plaza. Phenomenal hotel. The water pressure is the best I've ever experienced at a hotel anywhere in the world. The service was impressive and the amenities are divine. A very quiet hotel located in the chaos of it all. Easy access to and from train station. Plenty of food options nearby. Service is excellent here and staff is friendly. They helped order a large vehicle for transport to airport without problems ($90).

Staff: They have been very friendly and many appear to speak English well which is a plus for a non Japanese speaker. Quality/Location: Located in a great spot with tons and tons of stores and places to eat near the famous Shibuya crossing. Walking distance from the famous Hachiko statue. If you don't know the story I really recommend reading up on it. The hotel is modern in appearance but our room is a bit dated but I don't mind. It feels very authentic. There are no queen beds so we ended up getting 4 twins which was fun. Killer view from our room too. Value: Pricey but due to the location at approximately $2,000 for 4 nights. I would compare it to Times Square and the pricing near there. Overall: I would return again for sure. The location is great, the staff friendly, and overall everything we needed and wanted.

There are three words in real estate, location, location, location..and the property has the prime location in Shibuya, right across the famous "scramble intersection" and the "Hachiko" statue. Finding the property may take a bit of effort - my cab driver could not figure out where to drop me off! I had to walk around the Shibuya Market Street area to find the entrance and elevator to the property. Rooms are comfortable and the size the typical Japanese hotel room, a bit small, but functional. It has all the amenities to make your stay comfortable (small fridge, water heater, etc., no iron/iron board). Unlike typical American properties, there are FREE gym access available so you are unable to work out. The staff is polite and professional (as are all Japanese). The restaurant/lounge has a great view of the scramble crossing, but I did not partake as I was in Shibuya where there is an abundance of activities, izakaya (small eating/drinking establishments), etc. in the area. Access to/from the property from Haneda or Narita Airports are easy as there is a bus straight from the airport to the properties in addition to the trains (JR line) - Shibuya Station is a major intersection for train lines. Would I stay in the property in the future? Definitely because of three words, "location, location, location."

We had a rough start to our hotel stay here in Tokyo. One thing we love is having hired drivers arranged in advance to pick us up at the airport. We first did this on advice from Daphne our local travel agent (whom we adore) on our trip to Vienna 2 years ago. We ended up having 5 or 6 pick ups at each of our destinations. The always arrive in a pristine town car or similar perfectly suited and booted and knowing enough English to communicate anything we might need. It is so worth $150 for each pickup and delivery to our hotel. Ever since we've arranged or Daphne has to have this service! Huge fan! This was the longest trip I've had on a airline 11 hours. Our driver spoke not one word of English but the vehicle was gorgeous and pristine. It was a one hour trip to our hotel. Shibuya is a insanely busy area at all times day or night. The driver pulled over and dropped us off in the middle of the chaos. I started freaking out, poor Joey...Our hotel didn't have a entrance for cars at all, unless it's underground. We were milling about until I saw a older man wearing a yellow vest and I said the name of the hotel and he escorted us over. Above all the chaos he showed us the entrance. I was a bit crabby to say the least when we finally got to our room but Joe got us the most incredible view. Definitely a room with a view... don't even get me started on the Toto toilets, obsessed. I'm literally kicking my toilets here at home so I'll have a excuse to buy a Toto here at home. The main reason why the area is so crowded is that Shibuya has a massive train station literally across the street from the hotel, it was smart of Joe to book us here because we used the bullet trains a ton. Cabs are great but the trains are fun, clean and the Japanese people are super polite and respectful. The people at the front desk were weak when it came to speaking English too. They need to work on that because we couldn't get the simplest questions answered. We always get the breakfast that's included at every hotel and until this one we've been very happy with it. This place was the worst. I just had the fruit and coffee, everything else was just inedible. I only went down there 2 times out of the 4 we purchased. The hotel was a great location for shopping and eating too.

Super hôtel. Les gens sont très sympa et accueillant, et nous avons eu une superbe vue depuis nos chambres. En plus, l'hôtel est très bien placé dans le centre de Shibuya et le Crossing! Très propre et une ambiance agréable et calme. Si vous voulez un hôtel sympa et très bien placé, hésitez et restez ici.

Great location for exploring Tokyo. Right near the train station, lots of shopping, lots of food and fun (both adult and family friendly). It's older and a bit worn, but comfortable and quiet. The staff are super helpful and nothing but professional. The cafe off the lobby is nice and offers great views. The main windows off the Elevators taking you to your room overlook Shibuya Crossing so that's a nice photo opp if that's what you are looking for. Harajuku is about a 10-15min walk. Lots of shopping and interesting things to see along the way. The entrance to the hotel (Street Level) is next to the Shibuya Mark City Main Entrance.

Hotel is in a prime location with accessibility to all transportation and local restaurants. Hotel restaurant was nice and the breakfast served was diverse and nicely made. Certain rooms are not up to standard. The first room I was given had a foul smell to it and just felt dirty. The stench smelled of a stale, wet carpet. The front desk clerk came to the room and upon inspection, changed my room to a more modern setting. Seems as the room on higher levels are better than the lower levels. This was after asking previously if there were any additional rooms that I could upgrade to, and being told no because they were completely filled to capacity. The night guard/ security was rude. One night we're sitting waiting for some friends to come downstairs so we can head out for the night life and the security came directly to us stating "No sleeping, you have to get up". Bear in mind, we were all on our cellphones and having conversation amongst ourselves. Luckily, our friends came down shortly after and were able to leave before he came back again. A small discomfort was the isolation of rooms to only your key. Even if you were a guest with your own room, you couldn't take the elevator to another floor to visit your friends. You would have to get them to meet you in the lobby to then go all the way back to their floor using their key. This was really inconvenient if you just needed to give your friend something or stop by. Views and location was ideal, but the other negative issues caused the two star rating.

Beautiful hotel. We stayed in a room over looking Shibuya Crossing. I spent a good portion of the day watching the "ants" scurry across the streets before venturing out into the chaos lol. The breakfast buffet was very good. Lots of choices and the food was so fresh. I only wish they had microwaves in the room, with Marks market being downstairs I had no way of heating up food that I purchased. If I had access to an actual kitchen, hot damn I would have set up and cooked every day all day! But I digress, back to the hotel review. The rooms are spacious, we'll designed. The neutral color of the room really brings out the outside scenery when the sun goes down! Closet space was pretty big, it fit 3 of our large suitcases and had lots of room to hang up a weeks worth of clothes. The beds were huge and very comfortable, we shared one and used the other for sorting souvenirs lol. All the great shopping and eateries were so close and convenient. Steak house and Toritake were my 2 favorite places. The subway and train station were also easily accessible. The hotel was a bit pricey, but well worth it, its your vacation, treat yourself! Would I recommend this to people I know? Absolutely, but just for a few days lol

To start, overall it was a great place to stay for a few nights in Shibuya. It was a bit hard to find at first. You have to walk towards the shopping area and then the entrance will be off to the side. There are a few sets of elevators that will bring you to the lobby area (not on the first level). The entire hotel was very clean, the service was excellent. They were more than happy to deal with my minimal Japanese since everyone at the front desk spoke excellent English. The check in process was smooth. The view from the room was amazing. It was fun being able to look out on all the tall buildings. From certain areas of the hotel you are able to see the Shibuya crossing. Great location to stay with easy access to the train lines. Side note, if you've ever wanted to see the hachiko statue it's only a few blocks away. Highly recommend staying here if you get the chance.

Very lovely hotel. Very fancy, very clean, amazing views, amazing restaurant food. Bed super comfortable, Onsen is ok, highly recommend, easy access to trains and shopping areas.

Amazing view! One of the most cleanest, convenient and sweetest hotel ever. Definitely a travel friendly.

Very clean, amazing views, rooms are on large side for Tokyo and the staff is top notch. They even have a little gym. And it's on top of the train station so getting everywhere is very easy once you get the hang of the subway system. I never return to the same hotel but actually returned for the last night in Tokyo as it was so wonderful.

Have you ever watched Tokyo Drift and seen that scene where they're racing and come across that super busy intersection of the city??? Well, that's what my sister asked me before I set out on my vacation. Although I couldn't remember that scene, I know she just passed out when I sent her a photo of my view on the 22nd floor overlooking that intersection!!! It was surreal! We arrived in the evening and when we got into the room and looked out, we couldn't help but want to be a part of the big city energy outside. The hotel is very clean and it a great part of Tokyo. Shibuya Excel is right above the train station, so that made it extremely convenient to get to other parts Japan. It's literally one stop away from Harajuku and Shinjuku! This was also helpful, because when we took the Shinkansen to Osaka we just rolled our luggages downstairs! If you're a fan of Hachiko, you can also just head outside to see him. The hotel is smacked in the middle of Shibuya where you're surrounded by tons of things to see and do. The service of the staff is great and efficient. Quick check in and check out. They're also very helpful on helping you get where you need. While we were there they had a computer on each floor that we could use. They also have free wi-fi. Getting here from the airport I suggest the limousine bus. It was convenient and safe. They'll drop you in front of the door, which is best for those traveling to this hotel/ area for the first time. Fare price was very good at about $25/pp and they come to pick up frequently. From Narita hotel, the pick up was every hour to hour half. The hotel cost can be higher than other Tokyo hotels, but the rooms are larger than most hotels I have seen and heard while doing my research. So I think it's so worth it; for the size and the location itself.

LOVED THIS PLACE! And the views of the crossing will keep you hanging out the window the whole stay. Clean, polite staff, upscale décor, and in room massages. Slightly creepy in room massages but that's just because there was a language barrier. They have great food options in the dining room near the lobby. Better yet is that Hachiko is right out front, Shibuya crossing out the door, and Starbucks at the other side of the world's busiest crosswalk. I will stay here again for sure. I have NO complaints. The money exchange machines were super handy as well.

Recently stayed here 4 nights while in Tokyo here as it's all about location location location. Literally across from Shibuya station and Mark Center mall this hotel makes shopping and getting around super easy. Staff is friendly, hotel is clean, and views of Shibuya Crossing are top notch. Noteworthy points of information: -room comes with free cell phone use while your staying with free international and local calling, internet etc. very handy and a cool perk -literally walk out of hotel and turn the corner for food, bars, pachinko, etc - nice views at breakfast up high; offer western and Japanese breakfast buffet. Western buffet was OK but probably not worth the $$. - would recommend as a great home base to explore broader Tokyo and puts you right in the middle of the action in Shibuya

Shibuya Excel is a perfectly maintained hotel with excellent service and an unbeatable location. Everyone at the front desk speaks English well, so there's no chance of a misunderstanding while checking in. The hotel is right next to Shibuya crossing and just across Hachiko square, two of Shibuya's must see tourist locations. You can also access the station by taking the elevator down to the 3rd or 4th floor (the ground level of Shibuya Excel is on the 5th floor). There's a huge selection of restaurants and cafes on the lower levels as well. One thing I will say is that for all of its convenience and quality service, it's just as expensive as one may expect. A small room with two beds cost around 24000 yen a night, so $240 or so. You also have to pay extra for a room with a view of the crossing which is something they newly implemented; during prior visits, we simply requested the front desk before checking in and they accommodated us with no extra charge.

This is a great hotel and it couldn't be located in a better spot. It's right near the train station and is centrally located within a perfect area of Tokyo. The staff were wonderful and eager to help. The rooms are small, but nice. The bed was comfortable and the shower was hot. They provide you with free bottled water every day. The view you get of the Shibuya crossing is awesome!

I LOVE IT! Exemplary customer service and you can't get anymore convenient than this. You have one of the fashion capitals of the world at your door step. There is a train station and subway that can take you literally almost everywhere in Japan. We got the package that came with breakfast. Both the American and Japanese meals are very good. The bar is great. You can access an entire indoor mall and Food Show within the same building. It was about $300 a night, but worth every penny. I'm definitely coming back.

Shibuya Excel is literally in the center of Tokyo. You're walking distance from all of the popular restaurants and a few stops from Harajuku and Akihabara. The view of Shibuya Crossing is visible from the elevators. It's like Tokyos Time square, minus the rude people pushing each other. Laundry coin operated machines available. Luggage storage by concierge available. Free Wi-fi available. Bus service to airport available.

This was one of the hotels we spent our honeymoon in! It is on top of a mall and took us a minute to find. We loved that the location is next to the subway and famous crossing and yet is SUPER QUIET and PRIVATE!! The staff gave us a room with an exceptional view. This is a great hotel for a first time Japan trip. Room was cozy and very comfortable. The staff speaks english and the room has all of the amenities you would expect. The air conditioning took a minute to figure out but it is there and it works! PLUS they give you a device in your room that works like a phone FOR FREE and will help you navigate the city!! We used it to go vinyl record shopping and it was very useful. We enjoyed breakfast there every morning. They have both western and Japanese. The view is 360 just about in the breakfast room and worth a visit. We used the nex train to get to the hotel from the airport and loved it. Would definitely stay here again!!

Location: The best in Shibuya, it's connected to Mark City building, and it overlooks the infamous Shibuya crossing. Basically you can access anywhere in Japan from this hotel. Room: For a hotel in Tokyo, it's pretty big. (which is to say, average size in the States). Amenities: Includes everything, such as blow dryer, toothbrush, toothpaste, razor, etc. Cleanliness: Any hotel in Japan is guaranteed to be cleaner than any hotel in US. I have yet to experience cleanliness issues in Japan. Service: Excellent. Took less than 5 minutes to check in and check out. Front desk literally jumps to help you when you come up to the counter. We had to leave our bags for couple of nights while traveling elsewhere, and it was no problem. From the airport: Limousine bus will take you right up to the entrance of the hotel, it's about 30 dollars/pp. If you take JR, you have to cross the street, so it can be tricky with lots of bags, but doable as well. The only downside of this hotel is the noise level due to the location. Since it is right in the center of Shibuya hub, you will hear some outside noise even late at night. If you haven't been to Shibuya, it's like NY Times Square on steroids, so it can't be helped. It wasn't too bad though, and I would take convenience over a little noise anyday. Overall, considering all the factors, I wouldn't stay anywhere else in Tokyo. Recommend. tip: Free wifi was extremely fast. tip: If you use limousine bus to get to the airport from the hotel but you still have some time after you check out, they will hold on to your luggage and take it to the bus for you. Great service!

Location: amazing. Super close to the metro. Super close to shibuya crossing. Super close to many tourist shops and restaurants. Laundry: coin machines available on 7, 8 & 9th floors. Airport limousine bus stops here. Luggage transfer service: they have it and will even fill the slips out for you. Service: I love the Japanese people. Only in Japan can you leave your iPad in the lobby and have it returned. I had already checked out of their hotel and forgot my iPad. They somehow figured out it was my iPad and found me at my second hotel. Contacted the hotel and told me they had my ipad. When I went to pick it up, they had it bubble wrapped and gingerly unwrapped it to present to me as if it were a $5000 ipad. I would definitely recommend this hotel to anyone. Thank you Shibuya Excel Hotel. I am a customer for life.

Great location - if you like the hustle and bustle of Tokyo. The hotel rooms are very clean and offer toiletries such as a razor, brush, toothbrush and many more. I was not too thrilled with the communal shampoo, conditioner, and bodywash. However, I suspect this is a common thing for Japan, as it was similar to my Shinjuku hotel. This is a very convenient hotel being right in the center of the main shopping artery, and connections to the JR Lines, Keio, and Metro lines. I was lucky enough to get a room on the 21st floor which had an amazing view of the Shibuya scramble. The breakfast is on the 25th floor - but is pretty much the same thing everyday.

I really enjoyed staying here at this establishment. The wonderful thing about being here at this hotel was of the convenience it offered. It was pretty much in the heart of it all. You had the train station right below, so when you wanted to travel around Japan it was easy to find your way back to your temporary home. There were also plenty of eateries and shops around the area as well. The rooms were nice and modern and the cleanliness was very well up kept. The space of the room I had stayed in was fairly large with two twin size beds. The room was equipped with a mini fridge, television, dresser drawer w/safe to store valuables, air conditioning, air purifier. Another great plus was that the rooms come with their own hot water dispenser. All in all, I would recommend this hotel for anyone who wishes to be in the heart of the city life.

Great hotel in the heart of Shibuya. They have a shuttle from Narita airport that takes you directly to the hotel. My room was on the 22nd floor and I had a great view of the Shibuya crossing. The room was spacious, modern, and clean. Common toiletries are placed in the room in case you forgot to pack anything like a toothbrush or something. Staff was super friendly, concierge was very helpful and the English spoken by staff was perfect. They were a huge help to me and assisted me when it came time to book a returning shuttle back to Narita and they also helped me book reservations for some of the restaurants I wanted to go to. This hotel is so central to everything and the subway is right there. It made all of my traveling in Tokyo so easy. I will definitely be coming back here next time I'm in Tokyo.

Great location, great service, clean rooms, and full bathroom of toiletries. What else can you ask for from a hotel? Booked and stayed at this hotel after our AirBnB fell through. This hotel is a stop for one the airport limousine buses so it's very convenient and easy to get here from either Tokyo airport. It's also just down the street from the Shibuya crossing and all the action around it. Plenty of yummy eats, shops, and activities to find. It's also attached to the mall and trains. If it's in your budget I would definitely recommend this place. If it's slightly over your budget, it's worth the splurge if you want to be in be middle of it all.

Excellent hotel in the heart of the action! The infamous Shibuya scramble crossing is right outside the door which makes for many crossings and great pics. Depending on what floor you're on you'll have nice views as well. Even the rooms with a partial view of tops of buildings worked for me. The elevator ride up to the 25th floor also provides very nice views. We had a standard room with a comfortable king size bed. The room was definitely small compared to western standards, but we made it work. And it was quite cozy. If you've got a lot of luggage it may be challenging though. Due to an issue with the bathroom on our last night we were moved immediately to a new room on a higher floor which was larger. You'll find a nice supply of toiletries in both types of rooms. Not many tv options but who needs tv when you're in Tokyo! Subway connections are right under the hotel in the Mark City mall. You can also find plenty of food options in the mall i.e. Starbucks, Sail O's, Jean Francois bakery, a Brazilian tapas restaurant to name a few. Of course there are many, many restaurants right outside as well. The staff was great and they spoke English. As mentioned we had an issue with the bathroom on our last night and they moved us right away. Try the in room massage, nicely priced and very convenient. Easy to make reservations for the airport limo bus to Narita. I will most definitely stay here again on my next trip to Tokyo!

If you're at all interested in seeing the famous Shibuya Crossing in person (the world's busiest intersection https://www.youtube.com/watch?v=0VkejRjA1nA), then staying at Shibuya Excel is a no-brainer. From several guest rooms and the elevator lobby on each floor, you'll be greeted with a fantastic view of this modern day marvel. It's very intense. As for the rooms themselves, they're straightforward and serve as a functional ally for your visit to Tokyo. They won't blow you away with unabashed Japanese culture, but you're there to explore the city, not sit in your hotel room. Shibuya itself is central to much of Tokyo's attractions with easy access to trains and within walking distance to shopping, nightlife, and restaurants. This property is right in the middle of it all, so you'll have access to many fun activities in the immediate proximity. Thumbs up.

Cute hotel in the middle of Tokyo. This hotel is def a place to stay at when in Tokyo. You have everything near you and if you need to get the train it is at walking distance from hotel. The concierge were nice although the language barrier was a bit hrs but we got through it. Our bed room view was of the famous cross walk which was amazing we stayed at this hotel for 2 weeks and would not change it. Overall super good find in Tokyo. Rooms are small but so is everything in Japan.

Customer service A+ Location is perfect for shopping, nightlife, bars and restaurants. It's also the best view to see the Shibuya Crossing.

It's located right above Shibuya terminal. It's near the famous crossing! As busy as the location can be, the hotel is very nice and quiet.

I loved this hotel, you cannot beat the location, and I found the rooms to be very large compared to 2 others that I stayed at. They also have a train station attached to hotel and a shopping center and below is a whole area filled with prepared food, produce, and meats that can be purchased. There is also an airport bus you can catch that takes you to Haneda. We caught metro all the way to DisneySea Maihama and back to hotel in Shibuya. The front desk workers are very helpful and the housekeeping are spot on.

You sure can't beat this place for location. I stayed here in November 2013 on a Hotels.com rate, and was extremely happy. There was some language barrier fumbling during check-in, and as I was starting to get a little frustrated, I thought I heard the desk clerk say "quad." After several nights in a Mita hotel room that was so small there was no room to walk without putting the suitcase on the bed, we were looking forward to being able to stretch our arms out a bit, and the quad (surprise upgrade, since I had only booked a double) was *awesome*. It felt like infinite space - when you're used to the Hotels.com rate entitling you to the left over room that no full price guest would ever get, this was a wonderful surprise. The room itself feels a little dated, but they were clean and the beds were comfortable, and that's really all I was looking for - I was there to vacation, not to check out the inside of the hotel. To me the bathroom setup seemed odd, with a powder room on the opposite side of the hotel room from the shower and vanity room, but it was actually kind of nice to have them separate. And as someone else remarked, the room was stocked with every kind of toiletry amenity you could imagine, almost hilariously so. You can grab these rooms for pretty reasonable prices on Hotels.com, so since I like staying in Shibuya, this property would be high on my list. As mentioned, it has a better location (don't even have to go outside once you get off the train) than the Cerulean Tower, but it's a little less posh, certainly as far as the rooms are concerned. So you pick - walk for some luxury, or close for a little less opulence.

We stayed hear a week, it was fine. The room was small, as expected, I think the furniture could have been arranged better so one person wasn't against the wall in bed. It was difficult to control the temperature/humidity of room also. Otherwise everything was perfect. The breakfast buffet is EXTREMELY over priced, but the view is nice. Location of hotel is super convenient.

Typical business hotel in a great location plus view of the Shibuya crossing. Rooms seems dated so I gave it a 3 stars.

This is a really comfortable hotel to come back to after spending the day out. Western size room, comfortable beds, quiet. A couple of notes: If you want the electricity in the room to work, you must put your room key into the slot by the door. Otherwise you have no AC and no lights. Of course this means that when you leave the room and take your key with you, the AC turns off so you will have a warm room until it cools off again when you come back. Tokyo is on a campaign to conserve energy. Also, it took us 3 days to figure out the room lights. We looked all over for a switch for the ceiling lights (the can lights that shine into your face when you lie down on the bed). There is a switch for every other light in the room. So we ended up taking the room key out of the slot to turn off the lights, which meant that in the middle of the night if you get up it is pitch dark and you have no light in the bathroom. I finally called the front desk and they told me the switch is on the alarm clock by the bed! See the picture. Ahhh, AC and a light switch for the bathroom tonight! The other odd thing is that the shower room has no fan, so it gets really humid and steamy in there when the door is closed. In our room, we have 3 beds and the shower room is separate from the toilet room, which is nice. The toilet room has a miniature sink with only cold water for some reason. Give the "washlet" function on the toilet a try! Remember to select the gender or the aim of the warm water will be off! The red button is to Stop, otherwise it keeps going for I don't know how long. The toilet seat is always heated for comfort, I guess. They arranged for us two adjoining rooms on the 23rd floor which is super nice. Don't be fooled by the information that the front desk staff is proficient in English. Many of them won't understand your question and will answer in the affirmative just to please you. Another question was about drinking the water from the sink. The answer is "yes the water is drinkable" and you will want lots of water to drink when you're in Tokyo in the Spring/ Summer! There is a Family Market on the 4th floor of the building in the shopping mall, so if you need medicines or such you can find it there. Very limited English. Perfect hotel to enjoy Shibuya!!