Lake Shikotsu Tsuruga Resort Spa MIZU NO UTA

We had a really fantastic time at Lake Shikotsu Tsuruga Resort which was a once in a lifetime experience for us. The area is beautiful and the spa has everything you need for a fantastic and relaxing stay. We stayed in a Premier Suite and the rooms are fantastic - fully equipped and spacious with all amenities, and a fantastic private Onsen to relax in.The staff at the spa were extremely friendly and helpful, and attentive to all of our needs. We'd love to come back some time and would highly recommend!

Wonderful resort. Facilities and staff are excellent. Amam restaurant has an amazing buffet. Location is next level and the Onsen is a great way to unwind each day.

Many thanks to Ms. Wang for helping my mom and me during check-in and for introducing the facility. The other staff were also very nice and kind. Great service!

This onsen hotel is located just next to Lake Shikotsu, and it has a very serene and calming atmosphere. I stayed in a room with a private onsen, and it was amazing. The room itself is really big. The view is nice - you can’t see the lake, but you will see trees and snow covered roads (if you come in the winter). ||We chose a meal plan that includes breakfast and dinner, which we had inside our room. Dinner was a multi-course kaiseki dinner, very delicious. Breakfast was Japanese-style, also delicious. ||The hotel itself is great. I really loved the complimentary marshmallow BBQ at the lobby. The public onsens are also really nice, both indoor and outdoor onsens are available.

My wife and I stayed here for 3 nights and absolutely loved it. We felt a bit foolish as one of only a few foreigners staying here but all of the staff were so patient and kind with our poor Japanese and many of them spoke very good English. The rooms were so clean and comfortable and the entire facility was beautiful. The real treat was the onsen which we used every single day. The outdoor bath and sauna were incredible and made even more special since they used water from Lake Shikotsu! We were so happy we stayed here.

This onsen hotel is absolutely amazing! The service and overall package are top-notch, making it a truly memorable stay. The cleanliness is impeccable, and the dinner buffet—featuring unlimited crabs—is a definite highlight. The staff are incredibly friendly and helpful, ensuring every guest feels well taken care of. The facilities are excellent, with a gym, sauna, and laundry services available to guests. In the evenings, don’t miss the charming roasted marshmallow experience or the soothing live piano music, which adds a special touch to the atmosphere. The only minor downside was the air circulation in the room, which was a bit noisy at night. Nevertheless, this didn’t detract much from the overall experience. Highly recommended for anyone looking for a relaxing and luxurious onsen getaway!

Excellent buffet dining experience, good location with short distance walk to the deck of the lake. However, poor service from the frontdesk, perfunctory attitude for the spa appointment that the guest requested. Four start hotel with limited English service staff. Pls be prepared if you meet the situation like me. Every good experience that other staffs brought was spoiled by the front desk. Our stay was on 6/14.

Room is spacious with a private garden & outdoors onsen. Welcome puddings were very yummy and yet the buffet in there was very insipid. Frankly speaking, the only two good foods there are sashimi and rice, what a shame.Others: Very close to the lake, 1-2 minutes walk; a large and cozy lobby with good jazz music from an antique JBL sound system; live music performance every night; lots of books; fireplace and roasted marshmallows; lovely shop on the 3rd floor (prized reasonably). All is well except the buffet. Did not try the Japanese one (needs to book and pay a lot) hence a bit regretted.