Shilla Stay Dongtan

Very nice and helpful staff. They addressed any concern very quickly. Room cleaning was impeccable every day. Breakfast buffet had plenty of options for eating and drinking, including live ramen station. Rooms by themselves were not the best especially the bathroom. It has slight mold, nothing gross but enough to put you off if you pay attention. The ceiling has a big crack in bathroom. Bed was soft and comfy and my room had a view of the hill which was nice. The gym was small with few weights and 3 treadmills. But there are plenty of places to eat close by. Overall not worth the cost for me.

Room with the park view was excellent. I found the elevators quirky in that sometimes they stopped on many floors with no one to get on or off and other times they ran just fine. Staff was helpful, courteous, and attentive. There was no concierge service offered and a staff person told me to have a Korean colleague help me make an airport limo bus reservation that they couldn’t do it due to problems working with the bus company. I do not have a Korean colleague and I don’t know what the problem is but they should work it out. This was a minor thing and I didn’t ding them for it, but I hope for their benefit they fix it.

Room is small, only 2 bottles of water per day. Breakfast is repetitive. There are better and cheaper options around.

Nice hotel, with clean rooms and good breakfast - sometimes you have to wait around 10 minutes for an elevator

I have been staying in the Shilla Stay Dongtan for business trips since many years. However, since the last year quality and service getting worse, so I will look for better alternatives. Main points are: rooms are old, poorly maintained, and loveless (no pictures or any decoration that customers feel more at home). The air condition is switched off most of the months, complains at the reception about high room temperatures (>25 deg) and sticky air are ignored, elevators take a very long time to arrive, Gym is poorly equipped, smell of cigaretes everywhere, breakfast ok but every day since years exactly the same offerings without any varieties. There seems to be no overall efforts to manage and improve the hotel to satisfy the customers.

Everything is excellent except that's there's no wardrobe, only 4 shelf and cloth hanger therefore for short stay it's Perfect and ah the room temperature 😅 i was there in January and I couldn't adjusted its just stuck between 25-26° so if you can deal with this then it will be a fine stay.

Good hotel, clean and good location. Room was too hot for me and adjusting temperature wasn't possible. I will stay there again. Only one downside is the speed of elevators. I waited almost 10 mins to go downstairs.

I had to go to Dongtan for my sister, and it was my first time in a country that didn't share my alphabet. I'm a 60 year old American woman who was VERY intimidated traveling solo to Korea, and the Shilla Stay in Dongtan was recommended to me by the local I was meeting. I AM SO HAPPY that this was his recommendation! The location was perfect - walking distance to an expansive, lovely park, as well as the Metapolis, and I could take a bus from the Incheon airport with only a couple of blocks walk from the bus stop. The room was clean and comfortable, and the price was amazing when compared to the same quality in the USA. While I used my translator a couple of times, the staff were very good with communication and very helpful. They even helped guide me with a map and drawn out directions. Completely safe for a female, solo traveler. I could even walk around the city at night by myself without any concern at all. I would like to come back to Korea for an actual vacation (I was only there for 3 days), and I would gladly stay in Shilla Stay Dongtan again as my "hub" for trips to Seoul and surrounding areas. THANK YOU Shilla Stay and staff! You made an intimidated American woman very comfortable and happy! Tip for first timers from the USA: use a translator or a translating app on your phone to figure out all of the buttons on the bidet panel if nothing else! ;-)