Shin-Okubo Sekitei

Good - excellent location - value for money - large room - lots of Showa charm - 24h front desk with friendly staff - cleanliness, room made everyday - in the room: lots of power outlets, fridge, kettle - you sleep on a futon but they give you extra little mattresses so you can make it softer if you prefer, this should suit most people - you can do laundry I will definitely try to stay there again when I'm back in Tokyo! I felt at home and loved relaxing in my Japanese room. I might be skewed because I used to live in a Japanese place much like that, but if you want to experience living in a slightly older Japanese home, this is the place! It was also very easy to travel to other parts of the city and to Narita. Bad (nitpicks): - no elevator - the clothes dryer didn't work very well, it could barely handle a light load in 90 minutes - the Japanese paper screens let in a lot of light in the morning compared to curtains, so it's good to have an eye mask - you have to pay extra to rent a yukata (but it's only 200 yen)

Stayed here for 2 nights. Pretty spacious for a Japanese hotel, though there was a bit of a musty smell. Was warm and well heated, also they let us drop our luggage early and cleaned our room during the day.

Friendly staff. Room is a little tight for three. No real seating which is OK and known in advance but better to have a chair in the shoe area instead of a shoe rack to make taking shoes on and off easier

This place is amazing, it's extremely cheap and the hotel rooms are very comfortable and serviced so nicely. The bathroom is also spacious which isn't a common thing for places as cheap as this. Location was incredible, close to the stations restaurants and stores, could even walk to Shinjuku if we wanted. Staff were also very friendly. My only issue would be getting clearer instructions about the coin laundry machines upstairs but other than that, perfect spot.

Wonderful hotel with immaculate service and run by a lovely family. Absolutely beautiful little room and nice quiet location. Highly recommend

It's fine. Kinda smelly of tatami in the room and walls have some staining. Service is nice. Location is a little more walking than I would've liked but not bad.

Stayed 2 nights in April 2025. Location was great with easy access to public transport, restaurants and shops/stores. It's definitely not a 3 star hotel. Room has some smell. Mattress and blanket were old and should be replaced. Patches on the wall could be repainted. Toilet/bathroom is very outdated. My biggest concern is safety of belongings. The receptionist who I believed was also the owner of the business who's fluent in English said we must hand over our room key whenever we leave our room. Unlike cards at other hotels, we were given a key. Upon our return, the receptionist would hand the keys back to us. I've never encountered such policy but assumed it was just a control to prevent people from loosing their keys and to enable staff to clean our room when we're out. Before checkout, I had a pinkish AmyParis shirt in my luggage that I wanted to wear but couldn't find it. It was in my luggage when I checked in. Searched the whole room but couldn't find it either. I raised this with the lady/owner at the reception as well as my suspicion of theft. She replied saying that only cleaners would enter the room for cleaning and they were international students who she trusted. She even raised her hand saying "I swear they wouldn't do such a thing" and she said sorry that this happened to us. As a customer, this is not good enough for me. I want to see proof, at least CCTV footage of staff entering and exiting my room. I don't recall seeing CCTV cameras installed in the building which is a big concern. The lady/owner then inspected our room but again the shirt's still missing. She said sorry again but as a customer, I felt there should be some sort of compensation. In the end, we just left. I told her to contact us if she finds my shirt. This whole incident had delayed our checkout by 2 hours. We had to delay our train ride to Hakone and cancel some activities. It's been 39 days since I checked out of this place. 34 days since I left Japan. Today while looking for one of my yellow uniqlo lambswool sweater, I realised it was stolen at this place too. Anyone planning to stay here should lock all your luggage before leaving the room. Most travellers would store luxury items in a safe provided by the hotel or carry them when leaving the room. I've never had to do this for clothes. It's shocking that their staff would open your luggage when cleaning your room. Not saying all staff would do this but there is at least one who should be fired for theft. There should be due diligence to check their staff before and after they complete their shift. For example, check if they are hiding any clothing by wearing extra layer of clothing underneath their own clothing, checking their bag etc. There's a review 2 years ago about a similar incident where guest found out someone had eaten her strawberries and also gradually stole pharmaceutical and cosmetic products during her stay. It wasn't obvious to her at the beginning because things were stolen bit by bit over the course of her stay. Interesting that her review was written two years ago because the lady/owner at the reception also said that the staff who cleaned our room had been employed for 2 years. Could it be that both incidents are connected to the same staff? If you're travelling light, you should be ok if you choose to stay here. Otherwise, please lock ALL your luggage or risk loosing your purchases/belongings. Many a times, you won't realise what's missing, especially if you've packed a lot in your luggage and items are stolen gradually. You'll only realise when you want to wear/use a specific item. I wouldn't book this place again given our negative experience. The most important thing for us is trust. Other aspects like room cleanliness, location is secondary. If you have similar experience with this place, please share it. Any feedback, whether good or bad should be shared for the benefit of all travellers considering Shin-Okubo Sekitei as their choice of accomodation. Any business owners should take feedback seriously to improve customer satisfaction.

The kind of place I wanted to return to. Rooms are clean, cozy and comfortable. There's a common area on the 4th floor, where one can cook, use wares, prepare meal, do laundry. It allows to experience a Japanese home (I love it!❤️) Staffs are friendly and English speaking. Location is good, near train station, food stores, and there's a Don Quixote on the corner of the same street.