John Zadikian
Google
When I die and go to heaven, I imagine it will look like Shinola's Midtown Detroit showroom - you know...clouds parting, angels singing, etc, lol. Every time I visit - and I have visited often over the years - I find the showroom to be clean, the employees pleasant, and the customer service to be second to none. My latest visit was all about batteries - one fixed watch to pick up, two more to have fixed. The young man at the service desk was pleasant and efficient, and he told me everything would be ready by a certain time. I walked over to the lounge area, sipped a hot coffee, and relaxed. Not only did I get emails thanking me for dropping off the two watches, but I received follow-up emails telling me everything was ready - within two minutes of the time he told me. I'm a proud Shinola customer and I'm grateful for the positive vibe they give to Detroit.