Shintana Saya Residence

We spent two and a half days here in late September and truly enjoyed it. It is a hotel that provides all necessary services and more. It takes care of its guests and knows how to take the extra step to make them feel special and relaxed after long journeys. It helped us with arrangements for Angkor Wat and provided us with a great tuk tuk driver.

Well, where do I start! ||This is probably the best customer experience I’ve ever had from a hotel. ||We booked a room with an airport pickup included along with 2 x 60 min massages a day. ||From the moment we were greeted at the airport we were treated like royalty, the transfer was smooth and we were immediately provided with a cold flannel and fresh ice cold coconut. ||Our room was brilliant and comes with a mini fridge with complementary water and soft drinks. ||The food in the hotel is really, really good. Our first night we ate at the hotel and we were not disappointed one bit and it was very well priced. ||We took advantage of a guided Ankor Wat Sunrise tour which is a must do which the hotel organised for us. Throughout the day we were given ice cold flannels and bottled water. ||The hotel offers a free one way Tuktuk ride into town which only takes about 10 mins. When we were ready to come back we simply WhatsApp’d the driver to collect us for $3 (US), which could be added to your room bill if you didn’t have cash. ||On leaving the hotel pretty much all staff on site came to wave us goodbye including the chef’s who we’d not seen. That level of detail sums up the hotel and the great leadership it has from Sy. ||I cannot rate this hotel highly enough, it’s a quality place but it’s the staff and its people that make this a place I will never ever forget and hope to return to sometime in the future. ||Thank you for an unforgettable stay

A wonderful stay in Siem Reap with the loveliest and helpful staff members and a very spacious room with comfy beds. The experience was really nice as the staff greeted you with a bottle of wine, the freshest fruit and kindness. They were very accommodating with transfers into the town and we returned to fresh passionfruit beverages and smiling, friendly faces after our tour. The decor of the place was very majestic in an understated zen style. The airport transfer was very easy despite the hour distance and with fresh coconut juice, air con and a lovely chat with the driver - we could not complain.

Everything about this hotel was amazing, specially the staff. All guys were so welcoming, attentive and caring.Everyday we received "welcome back" drinks, snacks and fruits in the room. Room was serviced twice a day! Design and decoration of the room was beautiful. Wi-Fi connection was strong. Location of the hotel was 10 min tuk tuk ride from the city center ( hotel provide free tuk tuk rides to the city). It was nice to come back to the peaceful area after the pub street noise.|Swimming pool was clean,water was pleasantly cool.|There were only 9 rooms in this boutique hotel, so each guest receives max attention.Highly reccommended !!!

We had a wonderful stay at Shintana Saya Residence. The staff were incredibly kind, warm, and attentive—going above and beyond to make us feel truly welcome. When we arrived, they were all there to greet us with genuine smiles, and when it was time to leave, they gathered once more to bid us farewell and wish us a safe journey home.||David, although we didn’t have the chance to meet, I wanted to let you know how exceptional your team is. They are dedicated, hard-working, and a true credit to your residence. Once the hotel reopens, I sincerely hope you'll consider bringing them back.||Thank you again for a memorable experience.

My partner and I had the most wonderful stay in Shintana Saya La Maison for three nights, but we do have one big problem: we should have booked to stay longer! David, the Cambodian owner and manager, has a wonderful team dedicated to making your stay as relaxing as possible (Steven stood out in his attentiveness and dedication). They have a spa on the grounds: the Khmer massage there was one of the highlights of Siem Reap for us. The hotel architecture is marvellous throughout from the idyllic setting, to the cascading pools to the rooms that combine modern convenience with nature. Many of the hotels where we are from in Europe preach sustainability (most of which is greenwashing), this is a hotel beyond anything Europe’s five star hotels have - one that does not need to boast about it’s eco-credentials - one that just does it through it’s plants and trees, its body washes that make use of all natural ingredients and investing in the local area for the desire to offer Khmer modern luxury. We will be back soon. Until next time.

I recently stayed at this beautiful & tranquil hotel to celebrate my 30th Birthday. I'm literally lost for words, as this hotel should be 10 star as 5 star doesn't do it justice. Me & my wife were picked up from Siemp Reap Airport and were greeted by the driver at the arrival hall. Once we reached the car, he gave us both a cold towel to refresh ourselves and a welcome which was a very refreshing and tasty coconut. When we had reached the hotel in Siem Reap, on arrival roughly around 8 members of staff were at the entrance to formally greet us. I was literally blown away by this to have received so much care and respect. Our bags were carried to our hotel room and we were checked in by a lovely friendly man who was the receptionist. Once we had settled in our room, I had knock on the door and when I opened it. There was roughly around 10 hotel staff with a birthday cake and they began to sing "Happy Birthday". It was a very sweet and magical experience. There was also a lovely bottle of red wine, fruit, cheese & nuts in the room waiting for us to indulge and enjoy. There was nothing out of line and I literally couldn't complain about anything as my stay was immaculate and perfect in everyway. From even going into town and the shops, the hotel provide a tuk-tuk and are more than happy to pick you up when you are finished. One of the sweetest things I experienced was the staff are there to bid you farewell when you go out and also to welcome you when you arrive back to the hotel, me and my wife literally felt like royalty. Throughout the stay nothing was ever too much to ask and any member of staff is always willing and more than happy to help you. The best advice, if you're visiting Siem Reap and want a tranquil, relaxing and warm experience. Definitely book this hotel. It's 100% worth every USD you spend. Thank you for everything! 🇬🇧🤝🇰🇭

We recently stayed at Shintana Saya in Siem Reap with my family, who had never travelled to Asia before. Since it was my father’s 80th, we wanted somewhere a little more boutique and personal—and wow, this place absolutely delivered!||Let’s break it down (spoilers ahead!):||✨ Airport Pickup – From the moment we landed, we felt taken care of. A spotless, super-comfy car picked us up, complete with ice-cold water and chilled flannels—just what you need after a long journey.||🤝 Warm Welcome – When we arrived, we were greeted by the entire team with genuine warmth. The staff weren’t just polite; they were genuinely kind and helpful, making us feel like VIPs from the start.||🎪 Effortless Trip Planning – With only two nights in Siem Reap, we wanted to make the most of it. The hotel organised everything—tickets to the Phare Circus (a must-see!), a fascinating visit to the rat-led landmine detection project (sounds unusual, but trust me, it’s worth it), and, of course, a smooth, stress-free trip to Angkor Wat. They have their own drivers and transport, which made everything effortless.||🏨 The Hotel Itself – A peaceful boutique retreat with everything we needed, but the real highlight? The staff. They went above and beyond, always with a smile, making sure we had the best experience possible.||Would I recommend Shintana Saya? Without a doubt. Would we stay again? In a heartbeat. If you’re looking for a special stay in Siem Reap with top-notch service and a personal touch, this is the place to book.||Already looking forward to our next visit! 🌟