Cavaille S.
Yelp
To summarize below: we were completely ignored for forty minutes and left without exchanging more than ten words with the staff. The restaurant at the time was well below half-capacity.
I made a reservation for a dinner party of 4 last weekend, and twenty minutes after our arrival, we were squeezed into a corner table directly behind a busy table of eight. Not great, but ok.
If that didn't make us feel burdensome, being ignored for *another* twenty minutes certainly did. No water. No offer to take drink, appetizer, or entree orders. No interaction at all. After scouring our menus and watching other tables finish their meals, laugh with servers, pay their bills, and leave without any urgency, we watched our server continue to ignore us as she spent the next few minutes clearing, cleaning, and resetting the tables next to us. We discreetly waved & smiled at her, and once or twice even made eye contact, but she would turn and walk away as if she didn't see us, or as if she wish she hadn't.
It was bizarre, as if we had done something offensive. Mind you, we're a normal, polite, well-dressed bunch, but for some reason, I felt like Cletus Spuckler at the Russian Tea Room.
Since we weren't in the mood to run after our server, we put on our coats and ran back into the cold, wicked hangry and anxious to find an alternative nearby.
I give one star for the ambience - clean, warm, and pleasant - and a reluctant second star to consider the possibility that our negative experience was simple negligence.
I don't like giving such poor reviews for small local business, especially for Persian food, since it's such a rare cuisine to find in Boston. In cold weather like this, hardly anything sounds better to me than a big bowl of fesenjan with tahdig, and I was anxious to see if the food at Shiraz even came close to rivaling my mom's. I guess I'll never find out! ¯\_(ツ)_/¯