Shogetsu Grand Hotel

Stayed 1N in a Premium Room #703 (with in-room onsen bath area) as base to explore Jozankei area for 1st time (60min bus ride from sapporo). We were there in mid Sep autumn start, and it was rainy on intermittent basis. The Nature Luminarie (Jun to Oct) was also on during our visit, apparently only guests staying in Jozankei will get tickets for event, and 5min walk downhill & southwest from hotel, and the walk ends at 二見吊橋 Pro > Spacious room layout; room has floor to ceiling window and also 4 windows that open out (but with insect netting) > Meals were kaiseki dinner and semi buffet breakfast, both in dining hall > Onsen is fairly large, with open air area as well. No sulphur smell here, supposed to be sodium chloride based hot spring. > Hotel provides clothing / slippers to move around within hotel area / meals / hot spring > No issue with keeping luggage at hotel post checkout > Hotel offers shuttle service to / fro sapporo station once a day (late afternoon for sapporo pickup, and early morning to sapporo). We choose Kappa Liner bus instead as there were more timings that suited us + XL luggage not an issue; otherwise the public buses do ply Jozankei vs Sapporo on frequent intervals e.g. bus #12, although not friendly for XL luggages > Our room was on a higher floor. FYI, hotel entrance / check-in counter is on 6th floor, and rooms can be on 1st floor > Throughout the day post check-in, hotel has schedule of activities at the very spacious and welcoming lounge area with seatings that can face the river; there is also a music corner + rocking chairs, with audiophile speaker system to play with > Private onsen room available, although i was told you cannot choose the onsen with river view (there is another one with no view), room will be given 'at random' on check in (a weird concept to me, since if preferred room is available, it has to be available to be booked by anyone). Last timing for private onsen is 10pm. > The nearest bus stop to / fro Sapporo (Jozankei jinja mae) is <5min walk to hotel, but not sheltered. Both Kappa Liner and public bus share same bus stop > Gensen Park (open air free footbath by river), 雨ノ日と雪ノ日 (funky gelato), 山ノ風マチ (mini shopping stretch) and 岩戸観音堂 (temple) are some of the nearby places to explore, farthest would be 15min walk. Seicomart is across the road from hotel. Con > Lounge sofa bed in room is very large, but the pillows can use an upgrade as they were so small and actually makes lounging uncomfortable. > Water pressure in room shower is medium only; but control and temperature is good. The in room onsen water was also too hot for us (55deg), although we tried the private onsen room (no view) where the water temperature was more comfortable > Hotel staff is strict on check in time at 3pm; for check out, hotel advise to settle the bill 1st ahead of time eg from 7am onwards on day of checkout, to avoid the crowds > Only 1 dinner time at 6pm, and it takes at least 1.5h to complete. Breakfast latest start timing is also 7.30am. > We ordered additional seafood for dinner, and got hairy crab instead of shell sashimi. The hairy crab tasted way too salty, probably due to how it is cooked - NOT recommended at all. All in, hotel is centrally located in Jozankei, and also seems to be only hotel where EVERY room has a river view. The daily schedule ensures there is something for everyone, so it can be quite relaxing to just chill in hotel, especially for couples, family and seniors.

Stayed in this hotel for 3 nights. Our booking comes with breakfast and dinner. |The meals are in sets and they tasted so yummy. I appreciate that the meal vouchers indicated whether it's 1st, 2nd or 3rd breakfast/dinner. So you are actually eating different sets every day. I think that's very thoughtful!||The room is huge! Comes with the sleeping area and also a huge table with 4 chairs. The room comes with robes that you can wear ard the hotel! And there are so many bottles in the toilet (eg make up remover, moisturiser and even hair tonic!)||There are cafes, supermarkets, parks and onsen near the hotel. I think the only con is that it's abt 1hr20mins away from the airport. But if you are driving, totally worth coming here to stay for a night or 2!

I stayed at this hotel in February this year. Everything was good until the breakfast next day. I wasnt informed that breakfast ends at 9am. When I reached the restaurant, the waitress told me breakfast was over. I was a little upset and I told her I wasnt aware that breakfast was till 9am. Then as I started to walk away, she called me back, brought me to a table where all the items for the breakfast were still there(breakfast comes in a set). I was grateful and started to eat. Then along came a waiter. He was downright rude. He raised his voice and shouted down on me saying "Breakfast finish! Now! No more! Finish!" I started off having a great time. Unfortunately it ended every badly! Why am I giving the feedback now? That's because I couldnt find a way to feedback! I am appalled by his behaviour. Totally unacceptable in the service industry and definitely not the Japanese behaviour that I would have expected!

We stayed at Shogetsu Grand Hotel in Jozankei and it was the perfect escape into nature. Our room was a traditional tatami-style room, which made the whole experience feel authentically Japanese. It was clean, spacious, and had a beautiful, peaceful view of the river and surrounding mountains. The onsen facilities were absolutely the highlight. The open-air bath was especially memorable—soaking in the hot spring while listening to the river below and watching the forest scenery was just magical. The indoor baths were lovely too, and everything was well-maintained. Staff were warm and welcoming, always ready to help, and they made the whole stay feel even more special with their thoughtful service. This hotel is all about slowing down and relaxing. If you’re looking for a scenic, quiet getaway with a proper Japanese ryokan experience and incredible onsen views, Shogetsu Grand Hotel is a fantastic choice. We’d gladly come back again.

Very nice hotel and onsen. We went there on early June. There wasn't many people, the onsen is mostly empty. The included dinner and breakfast taste good and big portion especially for kids. The kids meal has all kind of food and there will be something that a kid will like. Big room (50+sqm) suitable for typical 2+2 family.

My experience at this hotel is quite unpleasant and not up to my expectations given its high rating. The room is spacious and clean. But the facility and service is just average. The biggest issue is the staff do not speak any English and fail to communicate even using translator(I understand some Japanese hotel does not feel the need to speak in other languages which is fine, but they will have to find other solutions to give clearer guidelines to help non-Japanese guests). The staff sounds polite to say sorry if they cannot help you, but they are not observant to our needs and not helpful from their actions.We stayed for 2 nights and had put a “please clean the room” sign at the door but no cleaning is done for the room. There were two onsen which men and women are assigned to use one of them at specific time, but one of them is actually old and has very limited clean-up area, so the onsen is actually not as good as the official photos suggested. The food is disappointing too, they look nice but the taste is quite bad and the cooked fish in all our meals is so rough in texture.

Fantastic hotel! Everything was handled perfectly by the excellent staff. Rooms are clean, modern, and very comfortable. The onsen is also very spacious and clean. The value adds (honey buffet, hot drinks，late night desert and snacks) are a very welcome bonus. Pity that I couldn't book dinner.

The lounge and hot spring of the hotel is very nice but seems only one staff in the hotel can communicate in English when we were there. There was bad smell from our guest washroom and when we asked the staff for help, they only brought us a bottle of spray. And after we used the toilet, there was water leaking out from the toilet, believe there was where the bad smell come from. We went to front desk to ask for help again but maybe the staff do not understand English, he just kept doing his work and did not answer us or ask other staff who can understand English to help or did not make any eye contact to us even there was no other guest being served. So do not recommend tourists who cannot speak English to go. And also not recommend family with kids to stay at there as they have no air-conditioner in winter and can only open the window but the windowsill is very low and even little kids can climb up very easily, and there is no protection like window frame so it is quite dangerous even for adults. Though some other onsen hotels may also without air-conditioning in winter but they will have some safety tools like locks in the window to prevent it from being opened too wide. This hotel may be good for guests who can speak Japanese to go but not nice to tourists who cannot speak Japanese. We have stayed at different onsen hotels in Japan and understand sometimes not all staff can communicate in English but most of the time they will try their best to offer help but not like this hotel. It definitely does not worth at this price range but with this service level, there are better choices with good service and lower price in Jozankei.