Maria Roberta Palma H.
Google
My first bad review on google :(
The views were not worth the degrading experience from their staff. Just embarrassing.
It felt as though we were not worth their attention based on our appearance! Not a nice experience being looked down upon, especially being 7mo. pregnant, we were wearing casual, comfortable clothes. If they have a dress code for their clients, I would have been happy to change in the car.
Here’s the 5 things that bothered me.
1. The person at the gate took a few minutes to decide if he should let us enter, he spent some time whispering on his radio. After 5 min he told us we can park and head down to the reception.
2. They told us it would be a 20-30min wait so we said sure, we can wait in the “bar” area. Which was a collection of tables on a patio next to the restaurant. It did not really seem like a bar, it seemed like a place where they kept the undesirables.
During the whole 1.5hrs we were there, nobody else was seated in the bar area. After waiting with no attention from anyone for a long time, my husband flagged down a server to get some menus. Another 15min, flagged down another server to take our order and he gave him $20 to give us some attention. It helped, at least after this we did not have to beg to be attended…
3. We were told the Wi-Fi was “broken” but we saw the network was available on our phones — with a strong signal, by the way. Maybe it was not working but I’ll never know, they refused to give us the password!
4. After we ordered some food from the bar menu, our waiter flipped the page, pointed at the price of the item, and confirmed it with my husband. Yes, we want to order 2 things, yes we are ok with paying 20 euros for each. Please keep in mind, the tourists that come to your restaurant, flew here from another country to have a vacation. Just assume next time they can afford your food and service. Restaurants in US are quite expensive, we have paid more for Taco Bell drive-thru.
5. The people on the restaurant floor had nice plating, metal utensils. They served our bar food on plastic plates and cheap plastic utensils in the packaging, like the ones they give you on the airplane. Why not just give us the normal plates and normal utensils? It felt unnecessarily condescending.
If you decide to stop by, don’t forget to put on your fancy and expensive looking outfits and hope you will at least be treated with some decency.
