Walter W
Google
For our first post-pandemic trip to NYC, we chose The Shoreham for the night of June 3 because we had been satisfied when we stayed there pre-pandemic. We were greatly disappointed with our room (rm 310). We did not request a handicap room. In the handicap room the bathroom takes up a lot of the floor space, BUT inside the bathroom, there is almost no space for toiletries and no door on the shower, which did not appear to have a non-skid floor. In the room itself, there were very few (2) electrical outlets for charging our phones. The window of the room faced a building a few feet away from which occupants could observe the room. A light blocking screen was provided but this effectively meant that the room had no window. There was no coffee maker in the room, the prior fee coffee in the lobby area had been eliminated and we could not even purchase a cup from the restaurant when we returned to our room in the evening. |Importantly, a working TV is a basic amenity in a hotel room. We returned to the room in the evening to find the TV not working (no networks, no cable or streaming...just snow). When we called the desk to say there was no TV service, we were told it was not working and someone would be there in the morning to reset the connection in our room. The service did return before checkout, but did not require anyone to come in the room to reset. When we complained to the desk at checkout, they said that the cable must have been out, but that the hotel is not financially responsible for this because TV comes from cable company. This is unacceptable. The hotel provides services using outside companies but it ultimately the hotel that is responsible. I believe I am due some compensation for the lack of multiple amenities and the deficiencies of the room assigned to us.