Shoreline Inn & Conference Center, an Ascend Collection Hotel

The hotel itself was beautiful, and I loved the location. The staff was very friendly and welcoming, which I appreciated. However, for the amount of money I paid, I was a little disappointed with my stay. The pool was advertised as heated, but it was barely warm — we ended up freezing and couldn’t enjoy it. After that, we decided to relax and watch TV, but the television didn’t even work, so we had to stream from our phones instead. In the morning, I was looking forward to coffee, but the machine in the room wasn’t working either. The biggest letdown for me was that the hot tub was under renovation. That was actually the main reason I chose this hotel, so it was really disappointing not to have access to it. I would consider staying here again because the place is lovely and the staff was great, but only if these issues were addressed. You might want to call ahead and ask, I would stay here again, however next time I’ll make sure these things were fixed.

Fantastic hotel! Perfect location! On the water provides a great view.Great food and attraction nearby. We stayed there 1 night. (3 couples) Rooms were clean, comfortable and Quiet. The staff treated us better than family. Many thanks to the entire staff

I was extremely disappointed with the hotel overall. The room very pricey, as in $800. for two nights. The room itself had peeling wallpaper in 7 locations and there was black mold in the bathroom. The bed was ok but the duvet comfortable was only half there and all lumps! terrible sleep. the walls were thin enough to hear everything going on in the next room when the noisy air conditioning shut off. The bar was filled with smoke every evening. I was told they have no ventilation and it happens every time they make sliders (wait staff |.explained) to the point the whole lobby looks smoke. The bar tender didn't know how to make 3 request drinks so they tried and charged me $15.00 for one drink. Not a fancy drink either. I Won't suggest anyone stay here as its old, too worn out to be comfortable.Such a ruined trip.

This place was beautiful. Very clean room and hotel, especially for the age of the building. Service was quick and friendly. There are only 2 small elevators and they get pretty busy causing wait times. The balcony was the best part. We were on the 9th floor overlooking the lake. Only negative is the balcony had (literally 100) orb spiders that came out at dusk not letting us leave the door open to sleep with the lake breeze.

The location is great and that is the main reason I would “7” recommend. The front desk staff is always professional. The view from the bar/restaurant of the water and sunset is pretty great. However, one or the other pool is often not available for use. Access to a pool is another reason I stay there. I have been staying at this property for about 10 years sometimes 2 stays per year. Every time I am there, the in room coffee maker does not work and I have to call maintenance. Sometimes they are able to make it work sometimes they replace it . Either way- it delays the start to my day. All these years- they know the coffee maker is a problem and they have never switched to a different type of coffee maker. I regularly stay in hotels. They all have different types of coffee makers that work great!! In other words-there are SO many great options for other types of coffee makers and yet they have never updated. Other hotels of comparable and even lesser value also provide free coffee in the lobby. Shoreline Inn could at least do that if they won’t get coffee makers for the rooms that work easily 100% of the time.

This hotel is trying for luxury status but it is a little short. The location is lovely and the view is wonderful. The rooms are small . The lighting in the bathroom is terrible for putting on makeup and there is no magnified makeup mirror. There should also be a second large ,mirror in the room so two people can get ready. The shower floor is incredibly slippery..do something about that. Did not use the pool but that is small as well. The hotel has a lot of nice things but it definitely needs some upgrades for those prices.

Dirty, Carpet smelled like a wet Dog! Carpet was stretched out, trip hazard. Carpet was black in the elevators. In our room their wear spider webs everywhere. Need an exterminator. Instead of watching the water out of the patio doors we were watching giant spiders making webs. The balcony needed power washing. We had sunflower shells and Crab Grass growing on the eighth floor balcony, Room 804. Screens on patio doors would be nice. So we could open them for fresh air. The threshold to the bathroom was gone and the carpet was all shredded. Stains on the curtains right next to the bed where I put my head to sleep. Brown like blood. Black mold in the bathroom, shower and sink against the wall. Closet door missing the floor track was so rusted if you stepped on it you would need a tetanus shot. All of the wallpaper seems was lifted and curled. Could see dark areas behind the wallpaper. Oh, the indoor pool and hot tub was closed for repair. It was to cold to use the outside pool. Should of left after the first night, but we tried to just sleep their. We stayed their for 4 nights at $1,100. We thought we were staying at a high class hotel, for $275 a night. We could of stayed at a low class motel for the same accommodations for alot less money. Disgusting and a total rip off scam. Of course it looks nice online. I have a bunch of pictures that I plan on showing. This hotel ruined our trip!

We had such a good experience here. I think the night desk lady named Christine is the one who helped us and she was amazing and went above and beyond. We are definitely coming back here every year! The views from our room changed throughout the day and we were able to see both sunrise and sunset!

We stayed here over the 3rd and 4th of July. Such a great hotel. It's located on the Muskegon lake and we stayed on the 7th floor. The room was huge! We had two separate areas. One had a queen bed and the other a King. Both had a tv. We had a lake view and it was perfect to watch the west side sunsets. It's located next to a boat dock so it was also nice to watch the boats on the lake. There is and indoor and outdoor pool available. There is free wifi and a reasonably priced breakfast available. The hotel had an older classic feel which was cool but this also meant the bathrooms were a little old. We were here on the 4th of July and it was amazing as the fireworks were literally next door. We took a blanket and sat on the front lawn with 5 other families and watched the fireworks right above us. It was awesome. Everything was so nice and we enjoyed it so much!

I was in the Muskegon area in the fall of 2022, but this hotel was sold out. This time around, during my stay in July of 2023, the hotel was finally available. So, I had the chance to give it a try, and I was excited because it was the top rated hotel in the area. Unfortunately, after staying here for a night, I am stunned that the Shoreline Inn is the number one rated place in Muskegon. There were cleanliness concerns that I had, the facilities were lacking, but the night sleep was alright. First, the cleanliness. In my opinion, this is where the Shoreline Inn falls short the most. There were stains on the carpet, and it looks like the carpet has not been changed for years. Also, the finishing on the sink and bathtub in the bathroom was either cracking or had mold. The ceiling tiles in the room also had mold, and overall, everything was extremely dusty, especially the air intake and vents. Feel free to see my attached pictures for specifics on what this looked like. On a brighter note, there were no bed bugs. My Rating for this Category: 2/5 Next, the facilities. The Shoreline Inn is a conference center, so there are some upgrades with that compared to a normal hotel. So, obviously, there is a conference center but also an onsite restaurant. However, it was closed during my stay. Additionally, there is an indoor pool, outdoor pool, and fitness center. The fitness center is extremely small. For facilities in the room, there was only one USB port in the entire room, and it did not even work. For it being 2023 as of this review, that is simply not acceptable. The toilet in our room had an extremely weak flush, and you have to press and hold the flusher for a long period of time for the toilet to actually flush. In general, all of the room facilities are extremely outdated. My Rating for this Category: 2/5 Finally, the night sleep. For my experience, the pillows in the room sank in quite a bit, so there was not a lot of head support. Also, the beds did have a pretty substantial creaking issue. Otherwise, the bed was comfortable, and I did get a half-way decent night of sleep. The room temperature did not have major issues getting down to the cooler temperature that I enjoy, so there was no overheating. My Rating for this Category: 3/5 Another thing that I want to mention is a potential lack of security and professionalism from the staff. When I was coming in from a day out in Muskegon, we noticed the security guard in the front breezeway standing outside, smoking, and cursing on the phone in front of guests coming back into the hotel. Clearly keeping the hotel secure was not on his mind, and that could pose a huge safety concern. I would not say this is professional at all. Like I said before, I am stunned that the Shoreline Inn & Conference Center has the rating it does. There are so many problems that add up, some more severe than others, which created a poor stay. There are cleanliness concerns, outdated and small facilities, and an alright night sleep. I cannot say that I would recommend the Shoreline Inn to people traveling through the Muskegon area with all that I experienced.

Great property and location. The marina and lake view were amazing. The big boy toys in the marina were special. Clean, great little bar and lobby. Indoor pool and Hot tub were definitely enjoyed.

Very clean, excellent bed, amazing view to lake Muskegon. Two really good pools one indoor and one outdoor, excellent bar, very friendly staff, some really cool antique props in lobby/sitting room! A great hotel choice in Muskegon

Not a four star location! Awful service Expensive for what you get Room not clean no hair dryer in room had to ask twice for one! Iron ruined my clothes! Won't ever go back!

The hotel itself is great location with beautiful views. The decor in the lobby and bar area are nice. The rooms had much potential with the exception of the broken towel rack in the bathroom, the very dated ceiling coated in dust and cobwebs. The view out the windows was marred by the dozen or so spiders, webs and dirt smudge. Not very appealing for the price paid. Staff however were friendly. We popped into the bar, it was a week day and no one present at 45 minutes to closing. The female bartender was not very keen to serve and didn't seem very inviting when we walked around admiring the view. Disappointing for their price range.

Not always greener on the other side. The best part of this Hotel is pool area by far. Love two hot tubs. Loved walking near the boats. I would agree with other comments, Kinda dingy. You'd think the area is safe, but it's not. I find it weird we were followed over from the other hotel by riffraff. Thinking it'd be safe. I had the riffraff looking me up and down in the gym area while I was in the pool. The video would prove. I believe the other manger at the delta hotel is connected. The lady at the front desk shrugged me off. After they yelled "bXtch" in the main entrance. I could understand she could not hear them, but the other guy checking in did. Not Safe. Not something to invest in.

I would not stay here again. It is dirty and very badly needs a remodel (and definitely a deep cleaning). We had a penthouse suite. It did come with the promised amenities, sofa bed, full fridge, microwave but everything was SO old and dirty. The furniture and carpet was stained and gross. When the sofa bed was pulled out, there was some old vomit or something cemented onto the metal, it had mold growing on it. See photo attached. The bed sheets on the king bed were stained. The bathroom cabinets had a large dark stain, just dirtiness everywhere. I only attached a few photos but believe me when I say EVERYTHING is old and dirty. The walls are very thin and the neighbors had music on one night, woke us up in the middle of the night, called front desk twice. On the second call the lady told me to stop yelling at her. I don't think she's ever really been yelled at.. not sure what your voice sounds like when you've been woken up in the middle of the night but although i may not have sounded nice, I wasn't yelling at her. If I was yelling maybe the neighbors would've heard me and turned their music off! We weren't there long (thank god) and did not get to check out the outdoor pool because it was too chilly the one night we had free and our kids were begging to swim so we settled for the indoor pool. The chlorine was so strong in the small area (which has a small pool and two hot tubs) that it was hard to stay in there long, my eyes burned all night after being in there, needs better ventilation. I would suggest staying 15 mins away in grand haven, much better accommodations there. I actually drove there to Starbucks one morning.

Stayed here for a quick weekend getaway. The view was spectacular and the hotel was very comfortable. Staff members were friendly and helpful while we checked in and out. Our room was clean. 4 stars instead of 5 because they rooms were a little outdated, but again, that view more than made up for it. We watched the sunset and walked to the Lake House restaurant for dinner. Hotel bar looked nice. Beds were very comfortable and the AC worked well. It was a little loud, but that doesn't bother me. A loud AC actually helps me fall asleep. It was so nice to have a Keurig, microwave, and refrigerator in the room. No hotel shuttle, which was disappointing. Next time we visit we'd probably bring our car - we took the ferry over. All in all, a very pleasant, relaxing, and quiet stay. I would recommend to anyone looking for a weekend away!

I stayed here for two nights and had an overall positive experience. The check in lady was very friendly, so we're the bartenders, and kitchen/breakfast staff. They did have two pools, one indoor and one outdoor (the indoor pool was a bit small but still nice), the hotel also had a game area downstairs with claw machines and arcade like games. The room was very clean and looked nice, I had a mini kitchen (with sink, mini fridge, and microwave). There was a broken "fire hazard" lamp in my room and when I told the desk staff, they didn't seem to mind. The shower also was tripping at all hours of the night/day. The beds were comfy but staying on the 7th floor, all night you could hear the elevator grumbling up and down the floors and very noisy guests. I'd recommend staying here, as the hotel does have many amenities such as, two pools, gift shop, bar/breakfast area, water front views (on the marina), and has the lake house restaurant right next door (the restaurant was VERY good!!).

If you value your safety, you should think twice about staying at the Shoreline Inn Hotel. Be forewarned, this hotel does not have security cameras, which I learned the hard way. A member of the hotel staff entered my room illegally, not once, but TWICE. My sister had her property stolen, and I had to file a police report. I asked the officer to review the security footage with the hotel manager. The manager was not on the premises, and the person who was working with the officer, told me there are no security cameras. The culprit was able to be identified because when you scan your electronic key to access the rooms, it leaves a digital footprint behind. The incident occurred within two days of our departure, and having paid in full ahead of time, I believed it would have been difficult to get a refund. I was already quite frustrated with the situation at hand and trying to find another hotel with only two days left of my stay in MI, I decided to simply wedge a chair against the door. Needless to say, my sister and I barely got any sleep! This experience was both traumatizing and terrifying and ruined an otherwise lovely vacation. The police officer investigating the matter has been in contact with my sister and me to give us updates, and only after writing a letter of complaint to the manager did I finally hear back. The manager responded to my complaint (through email) and apologized, assuring us that the employee identified with illegal entry no longer works at Shoreline Inn. She also stated that there are security cameras, however, the person at the front desk who filled out the incident report, told me otherwise. Perhaps this means there are no cameras outside the rooms where guests stay, but there are cameras elsewhere on the premises. I don't know. I appreciate the update, however, I will NEVER return to this hotel!

The Shoreline Inn is located with beautiful views of Lake Michigan bay and looks like an elegant old hotel but I was very disappointed in the room furniture and lack of lighting and connectivity for my laptop and cell phone. Most hotels now have USB ports somewhere in the room and there were none. Rooms are old and outdated. Towel bar fell off in bathroom. Wallpaper peeling off walls and ceiling in bathroom is disgusting. Light bulbs out. Very disappointed!

Nothing about this hotel justifies the cost. Our basic king room was charged $300 for one night. The view was nothing special; the interior was from an early 2000s Motel Six. It is an avoid hotel for the cost and lack of updates to the building and the appointments.

A great view if you book the lakeside. Nice decor. For a sleeping room and a bathroom, overpriced. Minimal staff, no concierge service. Maintenance is a little sub par, leaky shower repair, patched wallpaper, evidence of past water damage. No breakfast included in spite of the price per night stay. Ice and vending on ground floor only. Attached restaurant is also 3 star experience, probably slightly better than average, but not superior. Out of walking range of downtown. So-so parking, with noticeable handicapped challenges (ie steep grades from handicapped parking to door, inadequate number of handicapped spaces; no grab bars exiting showers).

Total disappointment. Hotel looks great from the outside and the location is nice. Inside the property is very worn and tired looking. I sat on the edge of the bed to take my shoes off and the bed rolled away! If you sit on the bed just right the other side of the bed pops in the air !! The shower couldn't drain water fast enough when you take a shower so you have to stop mid shower to allow it to catch up (or it would overflow). The tv was probably 19" and was so far away I couldn't see it anyways, and the WiFi didn't work to watch something in my laptop. Plus - There is free ice available.

Great experience with the staff, Becca and Michael John. We had a miscommunication with our meal but they were quick to respond and very accommodating the rest of the trip. Chef John went out of his way to get extra drinks and meals for our staff and the man working the coffee bars in the morning (never got his name) was super helpful and was did a great job. Service was top notch and he was very easy to get along with. All and all good experience with all the staff members as they were able to meet our needs and more during our 3 night stay with over 30 people in our group. highly recommend them!

Our room smelt like old smoke! It was so strong we went and bought air freshener because the smell was so bad. I almost took a spill coming out of the shower. The shower head sprayed everywhere outside the shower. I was unaware that the bathroom floor was soaked until exiting. I did a little dance to catch myself from falling. ("Yes, the curtain was inside the shower). Outside of the outdated decor and very small TV, the view was beautiful and we slept very well. For the price...I don't think we'll return unless some updating gets done.

The Shoreline Inn......what can I say? Nothing good. Well, one thing. The young lady that checked us in, Feb., 18th, was a delight. She was caring, personable and helpful. And that was it... The hotel is horribly outdated. NO amenities. The restaurant was closed. No room service. $4.00 for a cup of coffee. Don't look for anything for your money here. Just throw it out the window if you stay. There isn't even a bottle of water in the room. One phone that didn't work. One nightstand and a half wall separating the rooms. Shower/bath........don't look for a hook to hang your robe on.....nothing there. There was a beautiful view of the lake. But, it certainly didn't compensate for the lack of everything that was missing. When we checked out there was a discrepancy with our bill. Not even an apology from the desk clerk. So, don't stop here. The only thing you will get here is a bed to sleep in. Just keep moving on and find a place that's worth your money.

Nice view leaning off balcony looking west/north. Nice stay for discounted price CHOICE. I Would recommend this location at this price $.

We had a very pleasant stay, enjoyed the beautiful view from our room and we were quite impressed with he facility overall. My husband an I enjoyed the hotel bar and the hostess Veronica was extremely kind to pour us drinks 5 minutes before closing 1.e midnight and I got a generous pour of wine. Although the rooms are pricey, its totally worth it!!

Very average to below average hotel. We had a handicap room which was spacious but definitely needed to be updated. I found the bed to be very uncomfortable and woke up several times throughout the night, which is unusual for me. Overall good location. Right on the lake and we had a good view if you angled yourself a bit. The outdoor pool was a nice perk, but not a lot of chairs and relatively small. The indoor pool, gym and bar were closed due to COVID which is understandable. The main problem was the AC fan. It was so loud it would wake you up at night every time it kicked on. The tv had to be at a completely different volume when it was on vs when it was off. Sometimes we would even pause a conversation until it was done. Another major problem I had was the lack of mask wearing by staff members. There are signs everywhere to wear a mask in the hotel common areas and I didn't see any guests not follow it. Sometimes it would take us 5 minutes to get an elevator because only one party could be in there at a time. I only saw a housekeeping staff member wear a mask once. While they were cleaning peoples rooms and preparing them for new guests, none of them wore a mask. Some would quickly put one on if they saw us looking but others didn't bother. There was a blatant disregard for guests health by the housekeeping staff.

Eight of us had girls weekend and stayed in two suites at the hotel. The beds were very comfortable and the rooms were clean. Saturday night around 9 we decided to go to the pool and the hot tub. All 8 decided to get a shot at the bar first. We had water to take to the pool, some in Styrofoam cups other had bottled. We weren't even to the bar (which was packed with customers) and the bartender started screaming at us accusing us of having alcohol in our cups. It was awful and embarrassing. She lost at least $60 in sales and a $20 tip. As a restaurant/bar owner myself I was shocked at her behavior. The hot tub and pool were filthy. Thankfully there were two hot tubs, since one was full of 5-7 year olds. Unfortunately after I skimmed the dirty top layer of the foam in the hot tub those kids joined our party. Overall the hotel is nice but based on my experience with the bartender and the disgusting pool area I will probably not return.

they made it everything right. I just hope the bartender no longer works there to judge people. Other than my prior review, the kept their word, refunded our stay and it was good except for that very unpleasant visit to the bar.

We absolutely loved Shoreline Inn! The hotel is tucked away but also in the center of Muskegon's downtown as well as the right on the waterfront. The hotel itself is very beautiful and has many interesting details. When you walk in it feels as if you are walking into an old historic hotel lobby. Our room was very spacious and we felt like we all had enough room to spread out. The balcony overlooking the waterfront is an awesome feature. I also liked the mini kitchenette that has a full size fridge. As someone who travels a lot and stays in a lot of hotels I appreciate the extra touches that a hotel puts in like having Bath & Body bath products and a Keurig coffee maker. There's also nice pool and hot tub, restaurant, bar and mini store in the hotel. You could never leave and have everything you needed if you wanted a perfect little staycation. Or you could have fun exploring Muskegon with the perfect home base! I also have to give and extra shoutout to the hotel staff who were really friendly and took great care of us!

On the plus side, the bed was very comfy, and the shower and bathroom were nice. But -- no continental breakfast included -- there is a breakfast buffet for $8.99 which is incredibly sub-par --- room temperature eggs and hash browns and bacon -- nothing kept warm. There is a coffee/tea maker in the room, but --- only some paper and plastic cups -- no forks or spoons or anything. My main issue was --- incredibly noisy people in the room above me. I called security two nights in a row, after 1 a.m. -- incredibly loud thumping and moving furniture around in the middle of the night. The noise stopped each night after that, but, I was given only a $50 credit off a $400 bill, after being kept up all night two nights in a row. Those "guests" should have been asked to leave the first night, or, something done to make sure they would not repeat that behavior. My trip really was ruined by not being able to get any sleep. I will not stay there again. It was upscale prices for a very lowbrow experience.

While traveling for work we had the pleasure of staying at the Shoreline Inn. There was plenty of parking and the hotel is easy to get to. Friendly staff at the counter quickly had us checked in and our view of the water from the 9th floor was beautiful. There is an indoor and outdoor pool, we didn't use either but they looked nice! Our accommodations were very nice, although the air conditioner was a little loud. Clean room, comfy pillows, and soft sheets. The included breakfast had a nice selection of fruit, quiche, muffins and other staples. The hotel bar was nice too- we stopped for a drink after dinner and the amaretto sour I had was awesome!

Has been resolved. Very disappointed and for $506 I wod not stay here again. the bathroom shower head sprays everywhere so we had to tighten it up, the ac vent has dust balls hanging out, sheets had an old stain on them and now the bathroom let me tell you it needs a good clean job. the shower head sprayed water all over, very little water pressure, their was extra hair that was laying in the shower when we arrived, hair stuck to corners, the ceiling has black mold/dust on it. The walls had food and black smudges everywhere. Would not recommend for the price.

This hotel looks nice with a nice view but in reality, it's a little run down. There are permanent stains on both the bathroom counter and the desk. The ceiling around and above the window is cracking and falling off. The shower has zero water pressure. I wouldn't mind as much if a night here didn't cost nearly $300 with all the taxes. The beds were relatively comfortable and the damask sheets and towels were nice. Save your money and don't bother with the $8.99 breakfast. It was no better than the breakfasts you get at lesser priced hotels where the breakfast is included. The coffee was truly awful. To me, this hotel is way over priced but I suppose you are paying for location.

Thin walls with a lot of noise from hallway and adjoining rooms. Charged me an extra night that I did not stay and now 4 weeks later they have not credited my account that is affecting my expense account. They also billed my credit card with the full amount as soon as I check in. Beautiful place but horrible service

The staff here is super nice however the rooms appear to need some updating and attentive cleaning for the price. We stayed here with our family and got two different suites. The pullout in the couch had crushed up Oreos in it so not sure that they every cleaned the bed. The master bedroom bed appears to have an issue with the box spring so sleep toward the middle. The door handle was missing on one side and the other side fell off when we opened it. Our other suite just seemed to need some cleaning. The bars and the pool were closed due to Covid. The property does have a nice restaurant with great food next to it. They also have grills and a pool on the property.

Dear Mr. Rooks Please take action to improve your customer service at the Shoreline Inn. We own an informative video showing the negative events that took place. My family visited Muskegon for the first time in August. There have been lame attempts from low level management via email, to try to communicate about a horribly abusive situation. That is not acceptable to us. On (8/21) we booked A two night stay at the Shoreline Inn. We have two young children: 5 years and an infant. We were happy with Shoreline Inn's family friendly suite on the ninth floor (room 901). The baby tel itself is lovely. Tuesday Night at Shoreline Inn: After a fabulous day at the Amusement Park we dressed for dinner and had an expensive yet sub-par dining experience at the hotel restaurant. You may care to read my review of the restaurant as well. After dinner, my husband took the children to bed. As a mother on vacation, I excitedly took the gift of alone time by going to the pool / spa area to relax and surf the net on the iPad. Once the jets enacted, I became GROSSED OUT with a great amount of dead, dirty brown skin cells floating atop the hot tub, like the dirtiest bath tub you've ever seen. I exited the spa and there were no towels anywhere. I spotted a roaming Security/ Bouncer that I recognized from the hotel restaurant we dined in earlier ( he was slinking around all the waitstaff). I asked him if he knew if there were any towels available. He unhappily (aka "annoyed") asked me dripping wet to follow him to the laundry room(!) where he grabbed a stack of like, 12-15 towels and said "Here", implying that I restock the spa towels myself. Awesome. I indeed stocked the towels, then went outside to wipe off the nasty skin cells, then settled in to a lounge chaise. While outside, looking at my iPad , the irrigation/sprinkler system turned on, full force, threatening to ruin my devices. I quickly went inside, to the lobby's business center, (AKA The Drawing Room). My device needed charging, i plugged it in. There was a window overlooking a grassy area near the marina and near the spot where we had just had dinner! There was a door to that spot marked ' EXIT". I Exited that door and went outside. I sat on a step and quietly searched the internet. After about 40 minutes, was confronted by Tony. The Security Guard approached me and said "you can't be here, you are in un- authorized space and I can have you thrown out!" if my manager were here, you'd be thrown out right now!" Me, with phone in hand, turned on the video function (in self-defense of an intimidating security guard in a quiet hotel at 1am) and was escorted by the guard to the front desk. When front desk clerk, Mark, noticed me live-recording-video, he and the Security Guard Tony, became belligerent. They called the Police to have me and my family removed from the property. When the police arrived, after speaking with the two men above, this was what was said to me: Police said we could finish out our stay if I would HAND OVER my device so that the video could be DELETED. When I refused, 4 police officers pounded on our room door until my family was woken. I was escorted outside while my husband was chaperoned by Police as He packed up our belongings. That took over 90 minutes. While waiting, I had to breastfeed our hysterical infant in the presence of 3 running police cars' exhaust fumes as well as guests coming in and out. We left the premises at 3:30 am and drove 3 hours home. Based upon the service we are horrified with this hotel, The entire Muskegon area too, as maybe it isn't quite ready for big tourism. (note, I keep trying to post this review, yet have had problems with it going live).

The hotel is a little dated but the location is great. We stayed here for a wedding and completely enjoyed the 2 nights we were there. We used our room to sleep and for that it was perfect. We ate next door at the Lake House Restaurant and that was damn good too. Only gripe was there were 3 wedding parties at the hotel so you would think the bar would've stayed open till close., which to me is 2 am. It didn't. By 12:30, which she said was 1/2 hour after they normally close, they shut it down. Thank God we had plenty of booze in the car. The security let us continue our festivities till normal bar closing time. That was the silver lining. Be respectful and get respect. If we're ever in the Muskegon area again this is where we would stay. It was all good.

Had a great night at this hotel. The front desk was very polite and gave us all the information about the hotel. I asked if I could get some glasses for champagne at the bar and he said I'll have housekeeping bring them to your room, it will only take a minute. In most hotels that's about 20 minutes. Housekeeping came in like 1 min with glasses and a full set of silverware Wow that is service! Polite pleasant friendly staff everywhere here. This hotel offers a million dollar view of lake Muskegon and the city. Corner rooms have a fireplace hot tub sink coffee maker microwave and refrigerator with 3 slider windows to enjoy the view. If want to relax and enjoy great west Michigan sunsets Muskegon and the Shoreline in is my recommendation.

I had a wonderful experience at this hotel. I'd visited Muskegon two times before and had always wanted to stay at Shoreline Inn. Happy I finally got to! First things first, staff here was so kind, cheerful, and accommodating. Everybody was upbeat and courteous, from housekeeping to the front desk. That really resonated well with me. The night we drove in I called while we were still a few cities away to ask if there were any lakeside rooms available that we could switch over to. The gentleman on the phone was happy to help me and we ended up switching over to a room with a balcony facing the water. So pretty! Our room was spotless and well taken care of. Two queen beds, a good sized bathroom, and a mini kitchen with a full size fridge. They offered cards that you could leave on your bed if you didn't want your linens changed every day (to conserve water/energy) and I thought that was really nice, cause who really needs their blankets washed everyday? My favorite part of my stay here though was the complimentary breakfast and all day coffee. Their breakfast was so so good, just thinking about it is making me hungry. Fluffy eggs, sausage, papitas, fresh fruit, and everything else breakfast-y from cereal to juice. All day carafes of regular and decaf coffee sit in the hotel lobby, so you can help yourself whenever you'd like. I loved that. Being out of town is exhausting, even if you are staying in a comfortable place. I felt like they understood that. Thanks for keeping me properly caffeinated, Shoreline Inn. All in all, would recommend a stay here - at least once!

Muskegon has huge potential- it's a wonderful area, however as in this hotel and experience, they must refine Hospitality management to thrive. The hotel mis managed my reservation for a very important event (I attempted to rectify with staff/management to no avail): The "suite" (4 people occupancy) was small and ill equipped (1 garbage can, low supply of coffee and towels, absence of a table (despite full size refrigerator), absence of sitting area/couch. The 'upscale' restaurant staff next door was unaware of advertised (elevator and on menu in restaurant) Happy Hour after 9p. The bathroom in the 'suite' had poor construction detail (closet, size). Hot tub in pool area was unclean (excessive foam and some foam was brown). Staff did bring our tea drinker tea in the morning when requested. Bed was comfortable and clean. Good location and lobby and interior bar area were nice.

Good place for business travel/trip. The ambience of this place is really cozy. It has a vintage, antique feel to it. The hotel overlooks the Muskegon Lake with a nice dock view. Staff are very hospitable, friendly and understanding. There is also a nearby waterfront restaurant where you can get a glimpse of the gorgeous sunset when the weather permits. Housekeeping can be really loud when they knock for the morning clean up, even if you have DND on your door, you can hear them knock on the other doors. But regardless, it was a pleasant place for a short stay. I definitely recommend this place.

Man! This place has so much potential! GREAT location! It was dark when I checked in, but it is on the lake, and the views are awesome. It was snowing like crazy when I stayed, and the whole atmosphere is awesome. They do have a restaurant next door, and you can walk over and eat, or you can go to the bar and order and the bartender will run over and get it. I opted for that option, felt bad for the dude running across the lot, so I tipped him xtra for the effort. Rooms are a bit outdated, but love the feel of this place. I am a diamond member at Choice Hotels, and this was a Ascend property, which are under the same umbrella. And with Diamond you get upgrades if you ask, I normally don't ask, and didn't have to here, and I got 2 free bottles of smart water and a suite with a fire place and hot tub! I would definitely stay again, even thought the rooms are a bit outdated, the location and nostalgia of the hotel is great!

This hotel has a very old-school vibe so I was surprised to learn it wasn't as old as I thought. It seems like it is time for a revamp unless the goal is to make you feel like you're going back in time a little bit. I honestly got a bit of a haunted, ghost vibe from the look of the place as it towers above the downtown and has a vintage-style lobby, but it seems from other reviews that I might be the only person who got that feeling. Our King-size room was somewhat small, but comfortable. In-room amenities were very basic-no separate face wash or make-up remover towel or anything else that seems to be common in nicer hotels. Our room got pretty loud at night with people eating outside, partying in the parking lot, and coming in from the nearby marina, but everyone eventually quieted down by bedtime. I didn't get to try the restaurant or the pool, but I was satisfied by my stay and wouldn't hesitate to recommend to others coming to the area.

Hotel rooms were decent, nothing spectacular. Clean smoke free rooms. View was okay but overlooked the gravel pits. There were very few amenities due to COVID. No room service, indoor pool was closed, bar was closed

First of all I wanted a hotel with a water view, this hotel fit the bill, BUT too expensive for what you get, older building, outdated fixtures, reminds me of something out of bonanza show, gold drapes, gold walls, dark carpet, gold stucco ceiling, room had two beds 1 king,1 queen but a wall between beds basically a door way only between so no air flow from Sliding French doors that open to a railing but no balcony, or screen to keep out little flying moths or bugs, dark hallway, really needs better lighting, was not given a map, of hotel or told where other doors are, or how to get in touch with front desk from phone in room, coffee maker didn't work in the room, told front desk but never came & fixed it, no housekeeping except if you stayed more than 4 night & asked for it, Few years ago we stayed at the delta hotel & it is about 1 mile away, so much nicer & newer, about the same price now as shoreline, really wish I had gone with delta but I really wanted a close water view, planned on staying 2 nights ended up staying 3 only because plans were postponed once we got to hotel, & at 98 my mom didn't want to move all our stuff to other hotel, wish I had insisted. But again love the water view. But on the plus side besides the only hotel with a water view was the Elevator was right across from our room, basically 3 steps & room door was there! We have stayed at many hotels on the water in other places like macanaw city, & traverse city Michigan & have paid $40 to $80 less a night & had a lot better & more up dated room, With a balcony to sit out on! Might be our last travel year! As age restricts going places for over night. But still had a great time in Muskegon mich as my 98 year old mom was born & raised here!

I've stayed here twice and it's probably the best place in Muskegon to stay. They still need to figure out a way to get away from the pre-made eggs for the breakfast. Overall though the rooms are adequate, the beds are comfortable and the staff is friendly. Free HBO! But on our last stay, I had a special request when I made the reservation for our room, which my sister and I shared. Chantal took care of us and came through with a great gag I played on my sister. Her favorite teen idol's picture welcomed her to our room. I'll see if I can post a picture with the review, you'll know it when you see it if I was successful.

This hotel has been refurbished to look like something out of 100 years ago. Yeah, that is part of its charm. Yet the big thing is the size of the room and the views. The rooms are very spacious. We stayed twice. Once in a room that fit 5 people (2 queen beds and a couch). The other time in a room that had a king and a queen with the bathroom in between. To top it off, there was a refrigerator, a microwave, and 2 TVs. The view over the lake and in several directions is good - there's nothing to block it (I had rooms on the 8th and 10th - top - floor) For a family of 4 - bravo!! Right in the heart of Muskegon - yet we go because we visit Michigan's Adventure Park. It is 10 minutes away. There is a breakfast buffet. Fresh fruit; different choices depending on the day. The bacon was good. Had burritos once. All you can drink. View overlooking the outside. Finally there's a convenience store inside with microwavable dinners, drinks, even wine. All-in-all - I'll keep going back

Great location, right on the water. What a view. Nice rooms, the furniture was a little outdated. But the beds were comfortable. It was nice that it came with a free breakfast. The WI-FI has decent speed. The staff was friendly. I will defiantly stay there again.

Friendly staff, unfortunately not helpful with "things to do" ideas. Yes- great view. Loved the rustic "luggage" and art. But: Please don't bother to upgrade to the in room jacuzzi- the A/C can't handle the extra heat in the room. Used it once - not worth the heat! (Also keep the curtains closed for that reason). Views off the balcony were nice but the windows/ rails etc weren't kept clean and inevitable bug/webs buildup was kinda scary. More scary is the the ceiling- not kidding - disturbing enough to mention. It looks like a pit of crocs or we joked: Michelangelo's boot fresco period. Seriously nightmare material. Spider webs too. Room Decor nice but could use updates. (I had those curtains in the 90's!) Not as nice: Baths were "bath fitter" grade material. Ugh!Breakfast buffet- eggs were fluffy- all else was the typical cheap hotel buffet fare that rivals only McDonald's. (Go to IHOP instead!). I should mention I was duped by Booking.com and had to basically pay full price for upgrades or suffer big penalty and take a chance on being stranded on a holiday weekend . Hotel couldn't offer any usual discounts. My inexperience cost me big- will shop around before returning. *take the sunset cruise "Aquastar"! Totally worth it!

Beautiful building with very nice staff! Not only was there one hot tub, but there were two! They have a boardwalk also that you can walk on behind the hotel. A stunning view of muskegon and the water! They also have a cute little bar downstairs that quite a bit of people use. The only complaints I have is that the AC unit is quite loud in the room and that the pumps on the docks outside the windows are quite loud as well. Other than that I love this place!

Go ahead, indulge yourself and book one of their king penthouse suites, your worth it! They're located on the 4 upper corners, about 900 Sq ft, open floor plan, fireplace, a couple tv's, 4 balconies, full kitchen & separate bedroom. Bathroom needs some help but really comfee bed & charming elegant deco. Not my taste but fun for a weekend getaway. $199. 11.8.2014 Breakfast is decent, better than Hampton Inn, great coffee. Suggestion: Bring binoculars, 240° views of the city and the lake. On weekends go down to breakfast before 9am, gets crowded. We came from Howell for a concert at the LC Walker Arena (that's another story). My husband is recovering from open heart surgery, good place to relax, peaceful, beautiful views. We'd come back!

I was invited to speak at the coast guard event this weekend. As a paralyzed disabled Marine Corps combat veteran, I was told that the right here would be 120 + night. I got here late and checked in, and after returning from the event, found my bill at more than double. at close to 300 a night, I was floored. I contacted the desk downstairs, and was told that there was nothing that they could do, or would do for me. If you support our military, our troops, and our men and women who served. Stay away from here out of respect.

We loved this place. We had a large room with a view of the marina. The bed was extremely comfortable with nice linens. The restaurant next door is excellent. There was a wedding going on and we were concerned we might be dealing with loud partiers but we did not hear a thing. Had the windows open and enjoyed the breeze. Saw a beautiful sunset from our room. The place could use an update on decorating. Carpets and dark colors feel a bit dated.

I think this hotel has potential after they get a new owner. The view is beautiful, has indoor and outdoor pool, and right next to marina. I will not stay again. On check in July 2nd, the parking area around the marina and hotel was full of cars because of that nights fireworks which we were not aware of. We asked the desk where we could park. Since the hotel didn't reserve spots for their guests, we were told we could park across the street up a steep hill in a dirt lot. My husband was angry and dumbfounded! He has two hip replacements and needs a knee red placement. We reserved a room with a kitchenette and three night stay was $1500. For that price you would think they would save some parking for paying customers instead of locals taking up the parking for fireworks. Our room was dim, and rundown looking and for a kitchenette, they provided NO plates ,cups or silverware. The "restaurant/bar" had light fair for breakfast and munchies. Not really dinner, though the marina had a nice restaurant. My husband has worked in service industry for 37 years and I owned my own business so we know much about customer service. The staff was very kind and apologetic. It's the managing of this place that needs revamping. I would say it's not worth the price they charge.