Michelle A.
Yelp
EDIT: Laila, in response to your pathetic comment below:
1) Users with sense will not "see through" my review - mine is honest and valid
2) The $65 credit you offered me was insulting
3) At no point did I claim that your website or social media accounts mentioned the off-leash dog beach; I was told BY YOUR EMPLOYEE that it is a 3 minute walk, which it is not.
4) I disputed the charge with my credit card company, and I am 100% confident that I will receive the full refund. I gave you the opportunity to do the right thing, and you failed.
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My husband and I stayed at the Shoreline Inn from Friday, July 6 through Sunday, July 8. We brought our newborn & two dogs.
Unfortunately, our stay was not what we were promised which is unacceptable. When I made the reservation, I was told that the off-leash dog beach is a 3 minute walk. I must have called 50 hotels and this was the single most important determining factor for us.
As it turns out, the off-leash beach is 1.5 miles away; that's much too far to walk with a baby and two dogs. Had the employee been honest with us, we would not have agreed to stay. The fact that we needed to drive to go to the dog beach made our weekend impossible to enjoy. Packing and unpacking was not what we planned for, and the entire experience was ruined.
Additionally, our room was filled with bugs and spiders; when I asked what we should do about it, the front desk agent had literally no solutions to offer us.
I emailed the manager to request a refund; her response indicated that bugs are due to the heat, and that the fact that her employee completely misrepresented the hotel's location was a "misunderstanding" - essentially calling me a liar or making excuses for her employee. She refused the refund and instead offered a $65 credit ... completely unacceptable.
It's a crap hotel and I wouldn't recommend it to anyone I care about. The "breakfast" is a joke, WiFi hardly works, it's dirty, smelly, filled with bugs, and the staff are either highly unintelligent or highly careless (or both).