Shuyi Tealicious

So disappointed with what this company has turned into. We used to frequent this bubble tea spot, as it is one of the best. Customer service used to be amazing and the last few times I’ve been here it’s been terrible. No greeting, no one even came to the counter when we walked in. We ordered our drinks through the kiosk and waited 5 minutes before someone came out and yet, still no greeting or acknowledgement. This will undoubtedly be my last time visiting this store which sucks because it was my favourite place to get bubble tea while visiting Ontario

I had a really disappointing experience at this store. I went there with a friend, and when we arrived, the place was completely empty—no staff in sight. We even called out loudly, “Excuse me, is anyone here?” but no one responded. We waited for about 10 minutes before someone finally looked at us and said they were eating and would come help us—but no one ever did, so we left. Later, one of my friends went back with me again to get a drink , and the same thing happened. No staff around, and again we had to wait. Eventually, someone came and told us to use a self-order machine. The issue was, the machine only showed Chinese text—there was no clear English option. We told them we didn’t understand Chinese, and they said they would help, but again, no one came. This wasn’t just one bad visit—it’s happened more than once. The service is careless and unprofessional. We’re in Canada, and it's really frustrating that the machines don’t clearly support English or that staff don’t take the time to assist customers who don’t read Chinese. Honestly, this place is a waste of time and money. I don't recommend it at all.

***Update April 20th 2021*** I am back already folks !!! Their app is quick and easy to use. Their ingredients, flavour and options are absolute Top Shelf here !!! If you are a fan of awesome and authentic tasting bubble tea, then give it a try and let us all know what your thoughts are. I will try a few more times and if the consistency is there, then I will upgrade this to a 5 Star Home Run outta the park and into the street below !!! ---------------------------------------------------------------------------------- Alright folks, today I was in the mood for some good milk tea. I still remember trying my first bubble tea way back in 1999. How time has flown by... This location is on the way from my property viewings at the Pemberton Condos around the corner today so I thought that I would hit them up and report back. I have read that the wait times are LONG !!! So I heeded the advice from our fellow reviewers and guides to order via their app. It definitely makes life way much easier. I decided to try the 1) Lemon Kumquat, 2) Royal No.1, 3) Signature Golden Bubble Tea. I decided on no ice for all three drinks along with little sugar so that I can actually taste the quality of their teas and ingredients. Like I mentioned before, if you order via their app. Then you will have the advantages of tracking your order from start to finish. You will be rewarded with a point and bonus system too. So I just signed up. After your order via their app, you can simply head on down to pick up your order when it is ready and you receive your notification. It is a really efficient method. Otherwise, you will just raise your blood pressure sky way if you are left waiting 15-25 minutes for your order ( if ordered in person of course ). The tea is exceptional and the toppings are nicely cooked. The sweetness is on point for me as per my request. It is nice to know that they pay attention to your requests because not all places do and it just drives me NUTS !!! Batter batter batter swing .....a clear triple through the shift at second and into the centre field gap !!! A++ experience here folks. Give them a try and let us know what you think.

Stood around outside for several minutes past opening as the staff ignored me. After knocking on the window they finally came to tell me there's no tapioca or apparently any toppings. At opening. I don't mind if you're in a pickle or if there are staff shortages but just tell people you see them or something. Literally can't stop having bad experiences at a bubble tea place I really want to like.

The signature grass jelly milk tea is very good, the normal sugar level is comparable to 50% sugar at more popular chains such as chatime or coco. This drink is also about half various toppings (so much that they give you a spoon to enjoy it with), so if you drink bubble tea mainly for the milk tea, I would suggest something else. The mango pudding jasmine milk tea was also delicious. The pudding itself was soft and flavourful with a slight sourness, like a barely ripe mango. The milk tea itself was very refreshing. This is a drink perfect for summer. Both drinks were reasonably priced imo. The place itself is clean and the employees average. They were not rude nor did they provide exceptional service.

Refreshing and creative drinks. Best roasted oolong milk tea I’ve had. Pomelo Yakult drink is a summer heat buster. Can’t get enough of either drink. Comments on long wait are true if you catch them making several orders ahead of yours. I try coming in at odd hours so they’re not too busy. Overall, I’ll keep coming back for the drinks.

Discovered this right smack in the middle of the pandemic shutdown. Ordered thru skip the dishes. Hands down of the cleanest tasting milk teas in town. My personal favorite........Passionfruit Yakult with Pineapple Jelly. Soooo refreshing! Short of saying addicted, need to have my fix every week. Also try the Mango Pomelo, as well as the Kumquat Lemon.

They offer varied dessert-like drinks (some like taro offerings remind me of the sweet soup). Both the mango (more refreshing) and taro (more dense, creamy, and a lot of toppings) options I try are flavourful and delicious in different way. Order online is quick and hassle-free.