Eve V.
Google
Pretty much a perfect stay, particularly for the service. Large, comfortable room, with a balcony overlooking the pool and complimentary anniversary amenities. Biggest bath tub in any hotel I've been to, and we loved being surprised by the rose petals in the bath (which matched the ones on the bed). Most other hotels provided a cake and/or card, but only this hotel actually created the anniversary feeling with their roses etc. Breakfast by the pool, accompanied by the chirping of birds, was a delight. Ala carte menu breakfast was interesting, although no food item in the buffet particularly stood out (except perhaps the fresh mangoes that were served one day). Appreciate the portion size of the ala carte orders, which allowed taste without waste. Having Santa come to say good morning each day was also exciting, as well as the harp player and dancers over Christmas. Ideally located for all our excursions (connected to a mall with a BTS, and there is a complimentary golf cart with a few dropoff sites), and the proactiveness of the concierge, who approach you immediately to help with bags or to check where you want to get a buggy to, made the service memorable. Likewise, having lots of staff ready to help you (eg at reception) so that you never have to wait around also made this hotel compare favourably to the others we stayed in. Last but not least, the warmth of the pool boy's welcome (and his enthusiasm at ensuring our complimentary drinks were replenished) made us linger by the pool, where we enjoyed the churros and cod from the pool bar. Another noteworthy service was being able to WhatsApp the hotel with your requests any time of the day, and having them respond. Highly recommended if you want to celebrate your anniversary with a relaxing stay, great service and an ideal location.