SIDE Design Hotel Hamburg

This hotel is amazing for so many reasons! Perfect for business travel and hosting events. The rooms are huge and very clean. That said, it would be super helpful to know a few things upon arrival such as the importance of scanning the QR code in your room so you know how to turn off the lights without losing power in your room. Protip, the switch in by the bathroom sink.

I loved it. Faultless. Great team and good night”s sleep. Best burger I have ever had - the deluxe burger on the room service menu. ||I was taken care of and I can’t wait to come back. Nothing was too much trouble and the lovely lady who ironed my outfit for me was a delight. ||Yea, absolutely recommend.

I don't understand how this hotel has and manages to keep its 5 star status. The staff was not friendly. The room was not cleaned without asking, and requests for breakfast room service were ignored. The pool is nice, but the hot tub is not hot and both steam and sauna are small relative to the size of the property.

Our stay at SIDE Design Hotel Hamburg was, hands down, one of the worst hotel experiences I’ve ever had. I’ve seen bad service, but this hotel takes it to a whole new level. **The Room Situation:** Upon arrival, we were given the wrong room—two separate single beds, even though we specifically booked a room with a double bed. When we brought this to the attention of the reception, instead of a simple apology and quick resolution, we were met with an attitude that screamed, “We don’t care.” They initially lied and claimed no other rooms were available. Then they blamed the company that booked the room for us, saying it was okay with separate beds. (News flash: It wasn't, and we confirmed that). After 45 minutes of standing there, waiting like fools, they finally gave us a new room. By that point, the charm of the “5-star” hotel had already faded. **The Breakfast Catastrophe:** Breakfast was a disaster. The entire restaurant smelled like someone thought it would be a great idea to combine bleach with seafood. The variety of food was okay, but we were so nauseated by the smell that we couldn’t enjoy it. When we brought this to the manager’s attention, she responded with an attitude that can only be described as, “So what?” The level of professionalism here is seriously lacking. Then, while warming up some croissants, she actually had the nerve to blame us for causing the foul smell! Really? How on earth does warming croissants cause a bleach-seafood combo stench?! **Inconsistent Restaurant Experience:** We dined at the hotel restaurant the night before, and it was great, which just shows how inconsistent the management is. It’s obvious the night staff knows what they're doing—unlike the morning crew, who seem to have no clue about customer service. In conclusion, while the hotel design might be impressive, don’t be fooled. The staff, especially management, are absolutely terrible. It’s rare that I leave a hotel feeling more stressed than when I arrived, but congratulations, SIDE Design Hotel Hamburg, you managed to pull it off. I would never, ever stay here again, and I urge anyone reading this to steer clear if you value your time, money, and sanity. Zero stars. Avoid this place like the plague.

My partner and I stayed at this hotel 2 nights ago and we were absolutely delighted with everything… great location, wonderful service, beautifully designed rooms with very comfy beds and a great spa too. Can’t fault it, highly recommend ❤️

SIDE is a beautiful hotel, great swimming pool, professional staff, comfortable rooms and in a great location for both the city centre shopping or if visiting Hamburg Messe which is a pleasant 15 minute walk away. Good value for Hamburg too. ||||I'll be back.

Room was nice, just the shutters opened unprompted during the night, although it was not windy. We found the breakfast to be a little on the pricy side.

From the moment we arrived, we felt right at home. The staff were incredibly welcoming and attentive, making sure we had everything we needed for a comfortable stay. The breakfast was a real treat—so many delicious options, and everything was fresh and well-prepared. It really set us up for a great day of exploring the city. -1 because the wifi was terrible. We were here for leisure so it wasn’t too bad for us but if we were here for work it would’ve been a disaster.

From start to finish. Hotel was excellent. Reception was thoughtful to every detail and room was modern and comfortable. Breakfast was exceptional. So much variety for multiple cultures. Definitely worth it! Staff was incredible. Had dinner upon arrival. Cocktails were creative and thoughtful and the veggie burger was out standing. Location was perfect for my travels. And very walkable. Only issue was rude bartender at lower level bar. He has a reputation amongst other guests as being snarky. Roof top was gorgeous and all other staff were great. Restaurant inaccessible from inside hotel but they have a simple solution (use outdoor entrance). Worth the price!

Nice design hotel, very friendly staff, excellent food, perfect location. A good managed hotel on all levels.

This is a supermodern hotel with a really nice atrium lobby. The rooms are a little bit smaller then im used to but the decor in shiny white, dark wood and turqoise is really neat. I can appreciate the built in glass bathroom and all but i cant say i can understand the idea with the door to the bathroom beeing in glass and see-through. Strange when you want to have a little privacy. The breakfast was i cut above average and no complaints there. More then the usual breads, fruits and cereals they custom made your egg, scrample or omelette the way you want it. Nice! Location is ok though not in the middle of it all as i see it. Service was good but a bit unpersonal. Pool area was colorful and really cool looking but a ice cold jacuzzi!?? That is not a nice jacuzzi experience! The mixed gender sauna was a new thing for us.....ha ha Im sure some would say this is a 4 or even 5 star experience but for my personal preference id rather stay at a classic old school luxury like the Marriott. This is not a bad choice though and if you like modern and chic, this is the place for you.

Beautiful interior atrium. But the rooms, though they look sleek and modern, have many problems: - Smoked glass doors to bathroom. Horrible for privacy if you ever have someone over in your room! No noise isolation. - Air conditioning works poorly. I put it on max cold but woke up sweating multiple times in the night. - No way to block the light to the large windows. Horrible for light sensitive sleepers. - Strange toilet that's a square shape. - Shower/bath that ends up spraying water all over the floor because there's no barrier. I stayed here because it was the best price in the area, but I would rather have stayed at the Scandic or another nearby hotel.

Unnecessary and meaningless design in the room (like a rectangular toilet). Asked for a king bed and got two single beds, uneven in height, put together. Both with the smallest single sheets ever. Very hard mattresses. Nice pool and sauna area. Very clean.

Location & Check-In Opened in 2001 and designed by Matteo Thun the Side Hotel is a perfect example of the puristic extremism of the early days of this century. The matter is they are cool and fashionable when they are opened but they simply do not age well. Location, facilities and comfort level are definitely positive, but the place lacks the bit of warmth that truly makes you want to come back Rooms The standard rooms are of average size, the bathrooms actually quite small. The sanitary equipment still modern although the shower head was dripping when only the faucet was supposed to work. The view towards the backyard from the lower floors is absolutely industrial, ie office blocks and ugly flat roofs. Ask for a room towards the street, that should be less sobering. Food The roomservice breakfast is creative and goes beyond your standard fare. Eggs Benedict, one of GIs all-time preferred options, were innovatively prepared, the fresh fruit delicious and cut individually, not your typical machiney variant. Bread and Danish equally good. The buffet breakfast equally appetizing. No reasons to complain on those ones. Facilities The hotel is well maintained, the new steak house restaurant brightly designed with flash green furniture which is in stark contrast to the prominently displayed meat racks between the lobby and restaurant area. The spa area is medium-sized and strangely not staffed, but well equiped and modern. The gym even has two PowerPlate devices. Unfortunately no access to any outdoor areas though, which is a great plus after sauna. On the eighth floor there is a beautiful lounge and executive meeting room opening to a large terrace which seems to be underutilized given the furniture installed. Overall a clear seven. Overall Value & Rating The central location and the facilities make the place attractive, but are also its downside. A decent view is only available from the upper suite level floors, below that it can be rather depressing. In Hamburg you will find many other properties in the five star category which offer you a fantastic view over water, one of the elements that make the city great. In a nutshell, Side is great for a brief stay when on business notably if you can get the rooms at around EUR 170 or below. For a more airy experience GI recommends the five stars adorning the Alster bassins. Please see more at our webside http://www.global-insiders.com

I have just stayed in the Side Hotel in Hamburg; impressive lobby with spectacular atrium. Stylish decor, with a minimalist slant. On the positive side, this hotel has the best towels ever (fluffy & fabulous); comfortable bed with great pillow. On the negative side, the design is sometimes over-engineered (I needed a manual to operate lights and blinds) and the bathroom requires a bit of climbing. Overall interesting, staff is helpful and professional but the aesthetics are OTT.

Quite pricey, but cool architecture, fixtures/fittings, nice spa/swimming pool, great location. Only minor irritation was lack of complimentary coffee/tea/water - would've been nice to wake up and drink something without having to pay several euro for it.