Richard Barwick
Google
My wife and I stayed at this establishment for 2 weeks over Christmas and New Year 2023. The pictures we had seen online were very different in reality. This is our experience....
Firstly; it is described as a hotel, but this is much nearer compared to a hostel. We have stayed in many countries around the World, and we can gauge with other hotels rated from 1 - 5 stars.
We arranged airport transfers with the "hotel", in fairness we had a guy waiting for us as expected (with his child) and we paid him $25 (and gave a $20 gift) from the airport to the hotel. The driver spoke to reception and they swapped keys around and we were shown to our room (at the front of the hotel)...thinking they were giving us one of their better rooms. On entry we could see it was a double room and we had booked a twin so asked to be moved. We ended up in room 207. THAT IS WHEN IT WENT DOWNHILL....
* We asked where the safe was. Told "No safe in this room but we will put a padlock on a cupboard door (but could access from behind the drawers)
* We asked for a remote for TV...No TV as there was no signal so the TV was useless
* We had NO room service for the first 3 days, we had no fresh towels, and had to buy our own toilet paper.
* The bedding had holes in it (another guest was telling us that hers was full of bed bugs) Pillows were yellow-stained and smelly.
* Walls and floors were filthy, never cleaned in the 2 weeks.
* We had 4 coat hangers for 2 people for 2 weeks
* No shampoos/wash/toiletries, No "HIGH SPEED" internet.
* We got 2 bottles of water throughout the 2 weeks we stayed.
* Breakfast...We were shown an A4 piece of paper and a choice of bread (not toast) with a choice of egg or half banana sliced with a few pieces of watermelon.
* Breakfast...There was a flask of hot water, and a sachet of 3-in-1 coffee, no other choices... TEA, NO COFFEE WITHOUT CREAMER/SUGAR...your only option was white sweet coffee.
* NO security...Keys were ALWAYS left on top of the reception counter, anyone could pick up your key and enter the room. The lad who worked nights was always asleep on the sofa after 10pm.
* No towels for the pool area.
My wife went for a swim in the pool 4 days into our holiday, there was also another lady swimming at the same time. The day after BOTH ladies had swollen faces, could hardly open their eyes, and seems they got an infection from the water. A couple of days after the pool appeared very cloudy and remained dirty for a few days, eventually, someone attended to the pool to clean it, the filters were disgusting, and the guy threw a load of powder into the water, with no warning signs for others, and for 3 days this powder sat on the pool floor. When you mention anything to reception, they develop a "no understand" attitude.
It's a shame, this hotel could have potential, it's in a good location, but needs someone to add loving care, not run into the ground. Add simple things like tea, separate coffee/sugar/whitener, put a toaster near the breakfast station, keep bedding/rooms clean, offer clean towels daily, put water in rooms daily, have some towels near the pool area etc....It does not need to be 5 stars, but small cheap basic items would improve.
If you are staying for 1 or 2 nights, have no standards, or only using it as a base (not wanting pool or massage etc) it's fine....If you are wanting as your holiday stay...there really are nicer/cheaper hostels in the area. Cheap stay but not nice.
Top tip...Across the road from the hotel is a gorgeous bakery, the bread is so fresh, large range of cakes, and the food is lovely (we had bacon in a hot baguette every day with a hot latte)
