Gina W.
Yelp
I had a terrible experience at this café last night. I arrived at 17.45 pm and asked for a French onion soup. The waiter told me that the kitchen was closing, but their website says it is open until 6 pm. A soup is not that difficult to prepare, and so I asked again and he grudgingly gave me the soup. I then had a glass of wine and a water. I asked for a Merlot - they didn't have one 'open'. The only one open was a 'Chianti' from Italy, so I took that. They served it much colder than room temperature.
When the soup arrived, it did not taste very good. It was extremely greasy and also too sweet.
About 18.40, I asked for another glass of wine from another waiter. The waiter said they were about to close. I said that there was still twenty minutes and could I please have another glass. Ten minutes later the first waiter came back and said they didn't want to open another bottle so they would sell me a 'small' glass of wine. I agreed to this. My friend and I asked for the invoice.
My friend went to the ladies' room and I paid for my bill which came to EUR 25.70 for 1 French onion soup, 2 glasses of wine, one 'large' and one 'small', and one small mineral water. So they are not inexpensive here!
I gave the waiter exact change, and the 5 euro note had a very slight rip on the side. The waiter looked at it and said 'You need to give me a different note.' I said 'I assure you, this is fine.' He said 'No you must give me another note.' At this point I was really irritated at the fact that they were so unhelpful during this entire hour, where my friend and I spent over 50 euro, that I said 'No. I have given you a perfectly fine banknote.' He said 'Give me another one' and just stood there and stared aggressively at me for 1 whole minute. Then I said ' I assure you, if your bank will not accept this banknote, you can go to the Bundesbank and they will give you a new banknote.' He said ' No, YOU go and get a new banknote there.' Then he kept standing there and staring at me aggressively. I got out my phone to answer some emails and after another minute he left.
I can assure you that I will NEVER go here again. It is a nice café, perhaps to visit if you've been to the Palmengarten and want some cake, but otherwise nothing is appealing. It is very expensive and the waiters are unhelpful and very aggressive.