Vikasitha
Google
We had an overall pleasant and satisfying stay at Hotel Sigiriya Village.
The rooms and bathrooms were clean, neat, and well maintained. We stayed in two Junior Suite double rooms, and apart from a few minor issues, the room facilities were satisfactory. However, the television network (Dialog ViU Mini) was not working in both rooms, which was a bit disappointing.
One area that needs improvement is communication. The reservation phone number was not answered on several occasions, and the room-to-reception intercom often took a long time to respond or was not answered.
The buffet was okay, but compared to other hotels in the same range, the variety was somewhat limited. That said, there were still enough options to enjoy the meals.
On a positive note, the staff were friendly, helpful, and courteous, which added to the overall experience.
Overall, we were satisfied with our stay. With improvements in communication, in-room entertainment, and buffet variety, the experience could be even better.