Alaa Ziedan
Google
Negative sides first:
1. House keeping staff: Please inform them that when the DND sign is ON not to knock on doors, even though I specifically told him that my wife is breastfeeding in the room! He still knocked on the door, and asked her "if she's finished!". Please check your security cameras on 8/8 between 10:30-11:00 A.M. (room 132)! I'm sorry Mr. Hussien, but I think you might have skipped most of your training.
Furthermore, stopping my wife at the corridor and asking her to post a positive review is absolutely rude and unacceptable!
2. Upon check-in, the receptionist informed me that the rule is to leave a deposit of 100JOD per room, but since we reserved 3 rooms he said 150 would be enough and I happily paid it. Next day at the pool both me and my wife tried billing the room to be approached moments later with a claim that we don't have a deposit and we must pay the bill, all in front of other people staring!
Later, it turned out that the deposit was registered under only one of our 3 rooms. I don't blame the employees, as they only do their job, but to the management I say:
"Your guests spent a lot of money to enjoy their stay at your hotel, but treating them as felons who might cheat you for 5 JOD certainly ruines the experience".
3. Breakfast: Repetative! Same food at the very same spots.
In other hotels, when breakfast is till 10:30, it means you can enter till that time, and buffet is always opened for at least 20-30 extra minutes for late arrivals. Here, 10:20 you're informed that the buffet is closing in 10 minutes, and at 10:30 trays are already being picked up.
4. Positive side: The staff!
The wonderful people who make this place joyable and welcoming. Vallet, Security, Waiters (specially Mr. Mustafa at Kyra by the pool), Lifeguard/towel guy (sorry i didn't get your name).
All in all, a good experience, but would consider other possibilities for our next visit.