Signia by Hilton Orlando - An Official Walt Disney World Hotel

We will never stay at this property again. The hotel is nice but that’s about it. When we checked in the front desk was rude and not helpful when we asked a question. There is no microwave in the room, only a small mini fridge. The A/C wouldn’t cool below 70 or blow much air, even when the curtains were closed and we were gone all day. Be prepared to pay parking fee plus tax and resort fee and at least $30 a person per meal at any of the on site restaurants. The pool area is nice but one of the hot tubs wasn’t even hot and neither hot tub have working jets. If you call the front desk from your room you have to speak to AI before you can talk to a person. Kids running up and down the hall at all hours of the night was horrible. We stayed for 6 nights and couldn’t wait to leave. Then when we got back home we realized we had been overcharged for half our stay as 3 nights had a different rate but of course we were charged the higher rate for all 6 nights. When I called to inquire, I was on hold for almost 20 minutes before someone answered the phone. I explained that I was overcharged based on the rate I booked and the person I spoke to initially tried to tell me it was because of the fees, etc. I said No, my confirmation email has a completely different rate than what you charged me. For some reason they didn’t have that information so I had to forward my confirmation, how is it possible that a hotel can change the booked rate whenever they want and have no record of my confirmed rate? This is not right. Find somewhere else to stay, Signia is not worth it.

I wanted to take this time to recognize the phenomenal staff of the Signia Hilton that helped make this weekend one of the most memorable experiences for our family. After a long day of travel, we were graciously greeted at the front desk where the magic first began. The staff was very accommodating with allowing us to check in early to our room. The room was extremely clean, neat and tidy, with a beautiful view of the pool and property. We were able to spend the day near the pool and enjoying the amazing long lazy river. It felt like home away from home and the bonus was that local family members were able to meet us at the resort and spend time with us. We then had a fabulous dinner ( La Luce) at one of the on-site restaurants, which, was all around delicious. It didn't end there. After dinner we decided to lounge in the gorgeous foyer which felt comfortable and allowed very much needed unwinding. When we arrived back to our room we encountered unexpected delights which included fresh fruits and snacks and treats for the kids. The staff really want above and beyond. They treated us better than any resort we have ever been to, especially since it was Father's Day. They really know how to make lasting memories. I want to give a special shout out and HUGE kudos to THE STAR PLAYERS that helped to make our experience unforgettable: Tyler( front office assistant director), Julia(front office manager), Ashlee(food and beverage supervisor), our server from Harvest Bistro who, I cannot remember her name, but was fabulous with our 20 month old son (she had a few grandkids herself!),and most of all, Danielle(front office).|Thank you individuals so much for making this our home away from home. You would think by the way they treated us they have known us their whole lives. Even through a busy and chaotic weekend it seemed like we were the only ones there because they made us feel individually special and really rolled out the red carpet for us. Very big thanks to the Signia Hilton staff for helping create an everlasting memory and treating the Fathers of this group as if we were their own!

Signia by Hilton Orlando at Walt Disney World is a standout choice for travelers seeking luxury, convenience, and family-friendly fun just steps from the magic. Tucked within the beautiful Bonnet Creek preserve, this resort strikes the perfect balance between serene escape and Disney proximity. With modern, upscale rooms featuring plush Hilton Serenity beds and sleek finishes, the hotel feels both stylish and welcoming. The pool area is a major highlight—with a zero-entry pool, winding lazy river, and waterslide, it rivals many on-property Disney resorts. The grounds are meticulously maintained, and everything from check-in to room service operates with precision and professionalism. Dining options are a treat. La Luce serves up high-end Italian fare perfect for a night in, while Myth Bar offers relaxed, open-air dining and cocktails by the pool. The hotel shares access to the adjacent Waldorf Astoria's spa and golf course, adding even more value for guests seeking a little indulgence. Another huge plus? Complimentary shuttle service to all Disney theme parks and Disney Springs makes getting around a breeze. In short, Signia by Hilton is an ideal blend of resort-style amenities, elevated service, and close access to Disney magic—without the steep price tag of official Disney resorts. It's a smart and satisfying choice for families and couples alike.

I just completed a stay at the Hilton Signia Bonnet Creek and here it what you can expect. A very average room, a very average resort experience compared to what else is available to you in the area such as JW Marriott Grande Lakes, Hilton, Orlando Destination, Parkway, Conrad, Gaylord Palms. all of these options are much better than the Hilton Bonnet Creek. I was never welcomed at the front desk. I found the interaction with the front desk employees to be bare minimum, I found the breakfast to be below average extremely high cost of $24 for pancakes, which were dry and I had to send back. The lobby bar is very uninviting and I had to go to the Waldorf Astoria bar to have a better environment. The pool area has hardly any umbrellas. it’s not a terrible hotel. It’s just it’s kind of outdated in the design, even though the rooms are recently renovated. Again, there are so many better options to spend your money for a resort experience.

Our family just returned from an incredible 8-day stay at your resort, and we wanted to share our overwhelmingly positive experience. We absolutely loved the resort facilities, which catered perfectly to our needs. The staff across the board were exceptionally polite and always ready to assist with a smile. The amenities provided were top-notch and truly enhanced our vacation. We also want to commend your shuttle transportation service, which was fantastic and made getting around so convenient. Moreover, our in-room dining food experience was excellent – the quality and taste were superb. A special mention goes to the breakfast – it was super yummy with a wonderful variety of options to choose from. The servers and staff in the breakfast room were particularly jolly, attentive, and genuinely cared for the customers' needs, making our mornings a delight.

Absolutely Disappointed. I have always stayed at Hilton hotels and have never felt the need to leave a negative review—until now. My experience at this location was beyond disappointing. The way I was treated was not only unprofessional, but genuinely upsetting. I tried to resolve the issue over the phone, calmly expressing my concerns, only to be met with combative and accusatory behavior from an employee named Josh. He offered no apology, no resolution—nothing. When I asked for the general manager’s contact info, I was instead given the number I had just called, which only led me back to the same rude interaction. It felt like a deliberate attempt to block me from escalating the situation. I left feeling disrespected, hurt, and frankly, shocked that this happened at a Hilton property. I paid to be treated with the bare minimum expectation of being respected and instead walked away feeling like I had been treated like trash. I would strongly advise anyone considering this hotel to look elsewhere. My entire trip was impacted by this experience—and I say this with genuine disappointment.

I emailed the hotel privately last month, but there was no response to my concerns. I wanted to share both positive feedback and some significant concerns regarding guest behavior that is allowed at the hotel.|First, I’d like to commend your staff for their friendly service, the quality of the accommodations, and the enjoyable pool experience. The complimentary snow cones and popsicles were much appreciated. My upgrade to the 18th floor with a view was great recognition of Diamond status. Dream cheerfully helped me upon checkout with redeeming some Hilton gift cards towards my bill.|During my stay, I encountered repeated issues with guest behavior that significantly detracted from the overall experience. These concerns relate primarily to a lack of enforcement around unsafe and disruptive conduct, particularly involving unsupervised children.|Saturday, May 24th (around midnight): While returning from the arcade, my party and I were nearly struck by a ball being hit by two teenagers playing inside the interior hallway between the arcade and the lobby. I personally brought the ball to the front desk and requested security intervention. One of the teens followed me to the elevator and cursed me out.|Sunday, May 25th (also near midnight): The same hallway area saw a group of teens playing soccer indoors, once again creating a chaotic and unsafe environment.|Monday, May 26th (during breakfast): Around 10:30 a.m., a group of five children dragged chairs into the buffet walkway and began doing gymnastics, including standing on and jumping off chairs, while running around the restaurant. This took place in full view of staff, who took no action. I captured a photo of the scene to illustrate the situation. It created a hazardous environment for both staff and guests navigating the buffet area.|Unfortunately, the consistent lack of supervision and staff intervention allowed this disruptive and unsafe behavior to continue unchecked. It created an atmosphere that did not reflect the high standards and reputation associated with the brand.|I hope this feedback is taken into serious consideration, as I genuinely enjoy the amenities at the hotel.

This is a five star hotel! It is breathtaking both inside and out. The lazy river, pools, and hot tubs, were exquisite. If you’re used to hotels with complementary breakfast and coffee THIS IS NOT the place for you. There are restaurants on the premises that were delicious, again NOT complimentary, but absolutely five star. I would love to come back with more of my family in the future.